Capistrano Mazda

Capistrano Mazda is the Dealership to go to if you want to receive AMAZING service!!!
I made this Unilocal account just so I can express my gratitude to AJ, TOM and KEVIN!
I was accidentally directed to Capistrano Mazda by a mistaken google search but I believe it happened for a reason because the outcome was fabulous! I live a hour away from this dealership but they made my whole experience from beginning to end so worth it. Every question I had for them was answered, with what I felt was complete honesty and no sales tactics. I felt valued as a customer and their overall customer service was phenomenal !!! I’ve never purchased from a dealer before so I was nervous because I’ve heard horror stories of pushy sales people and long hours spent to make a deal. I had the exact opposite with this dealership. I was in there for less than 2 hours before I left with a brand new car and Capistrano Mazda is a location I now recommend to everyone !! Thank you again fellas for the amazing experience !

Exceptional service from Tom and Marcin here. Worked out details on the CX-​9 I wanted over the phone with Tom who was very straight forward with me. Walked in to find everything ready to go with no surprises and a quick and painless transaction. Marcin was very knowledgable about the car’s details and walked us through everything.

This was my first car in 12 years… my parents had bought the last one. Needless to say, I had never really worked with a dealer. I had been looking at a new car for awhile, and had visited several dealers, and was alternating between nervous (dealers that came on incredibly strong), frustrated (dealers that won’t deal), and irritated (dealers that didn’t know a thing except that they need to move «x» widgets by «xx/​xx/​xx date»).
Everyone at Capistrano Mazda was fantastic to deal with. Katrina Brown was my salesperson, and she was easily the most easygoing, friendly, knowledgeable, and accommodating salesperson I had dealt with. She was quick to respond to e-​mails and very transparent with her quotes, proving that she was able to work with data from other dealers. Not once did she outrightly dismiss a quote from another dealer or an offer from me. Every idea was entertaining, and every counteroffer was neatly broken down.
I did have a trade in… a rather old trade in. Now, while the trade in still looked great, ran great, and had lots of options, it was still old and had lots of miles. Katrina did not give me any runaround about how much Capistrano Mazda could offer: She was very clear that the maximum was between $ 100 to $ 200, and she apologized a lot for any offense caused. I thought this was really kind, not because I was offended (I realized it was worth more in memories than it was on the market!), but because she wanted to keep my business without scaring me off. I also appreciate that Capistrano Mazda isn’t trying to roll the cost of trade ins into their new vehicle sales. Other dealers offered as much as $ 1000 with higher MSRPs on new cars. However, Katrina proved that she was interested in the most advantageous deal for me by suggesting CarMax (why hadn’t I thought of that?). I drove there, got an offer for $ 2000, and I was now even closer to a new car.
With a few more quotes, and some e-​mails from Moe Afzal, I was able to get a fantastic offer on an MX-​5 Club with the Brembo/​BBS package that was very, very good. Honestly, what clinched the deal, what made me decide that I wanted to visit Capistrano Mazda and Katrina, was the YouTube video she posted the next morning. A beautiful jet black MX-​5 with the options I wanted as on the lot, and in the morning, I got a fantastic walk around with the car addressed to me. Even though making and posting a YouTube video isn’t necessarily hard, it was definitely an interesting way to personalize the experience for me and far beyond what any other dealer had done. I appreciated it, and I was ready to go.
Throughout the entire process at the dealership, I was given space to discuss things with my partner, very clear breakdowns of the offer, and a friendly staff. I can’t stress enough how important was to not have to be in the ridiculous «Let me go speak to my manager» back and forth and all of the silliness that entails. It was just such a positive, clear experience. I honestly felt that Katrina was my representative to the sales manager, and she was doing what she could do get me the best offer for me. Clearly, Capistrano Mazda was getting *something* out of the deal, but I really never felt like they were trying to extract whatever that was from me. They wanted to move a car for a competitive price.
I need to add here that Katrina was easily the most knowledgeable salesperson about the Mazda MX-​5, and I think about Mazda’s entire lineup in general. Too many times at these dealers, you get salespeople that are really just interested in their numbers and couldn’t care any less whether they were selling sports cars or tractors. Katrina knew specifications, the difference between trim levels, where all of the storage locations were scattered throughout the car, the different color options, the design history… she really knew about it! Whether this comes from a genuine interest in the car or a genuine interest in the job, I don’t know… but the information was there. There were dealers that had no idea about horsepower, why the car was designed the way it was… and yet still tried to sell me the car! Katrina not only knew, but was able to have a good discussion about the merits of the vehicle. I honestly didn’t need anyone to «sell» it to me, but Katrina was a fantastic partner to talk about the car with. Her knowledge made it feel like I was talking to someone who cared, rather than someone who could be selling Fords or Mazdas, used Saturns or Ferraris.
I finally agreed to a fantastic deal, really, and everything moved quickly from there. The Finance Department (Paul Clark) was super fast, especially since I had my own financing. Nothing was pushed, no one tried to up-​sell on a high interest rate loan or warranties. Of course, the warranty was offered (they wouldn’t be doing their job if it hadn’t been offered), but once it was turned down, it was all paperwork from there.
Do yourself a favor, and get a car from Katrina at Capistrano Mazda!

Miles Brandon and his team at Capistrano Mazda are fantastic. I got myself a new Mazda 3 GT the other day and it’s wonderful. Good staff and no games. They came to me with their numbers and after signing papers I was out of there in record time.

I’ve never been to a dealership where I felt more like an important individual. Katrina our car salesperson was thorough, patient and so so kind. She explained every little facet of our new car and did it with a smile on her face and a hug for me when she was done. This gal knows her stuff! Moe was fantastic in getting us processed quickly and efficiently and the finance department was quick and thorough. We absolutely LOVE our new CX5 and we are directing everyone we know to go over to Capistrano Mazda!

I’m in the car industry also since 25 years, moreover i’m a sales manager since 9 years. Marcim, AJ, Moe, Thomas at Capistrano Mazda are professional, exceptionally customer friendly and oriented. They could convinced me firts time in my life to buy a new car which is not german made… like the VW’s by the next lot. My Family is very exiting and happy to have this great, high quality, reliable and good looking car. I suggest to everybody to try any of the new Mazda cars at Capistrano Mazda, which is definetely the place for the customer who needs real customer care, no acting, trully love to serve and value us, customers on time, with patience and sympathy! THANK YOU for all! Tamas

Received the check 1 week later on Wednesday, June 8^th. Pretty reasonable amount of time for the check to arrive by mail.

Having done a lot of car shopping and test driving, I have nothing but great things to say about Whitney our sales rep and the positive experience we had in purchasing a CX-​5 Touring model at Capistrano Mazda. Whitney was very knowledgeable about the different models, features, engines, transmissions, etc. Professional and experienced, not pushy with the typical selling hype, just facts which i appreciate. If you are buying a Mazda, this is the place to go. The manager, Tom, was a bonus.

After owning my car for 8 years I decided it was time for a new one. I had browsed other dealerships but definitely made the best decision choosing Capistrano Mazda! After receiving a few offers that were exactly what I wanted I decided to call Capistrano Mazda and see what they could offer. I was in touch with AJ and he took down what I would like and how much my other offers were. Within an hour I had a call back with an offer less than the lowest one I had received. Over the next hour I got a personalized video from AJ showing features of the car. His personality made the relationship with Capistrano Mazda even stronger. I headed to the dealership after work not expecting that what he told me on the phone to be exactly what I got! I figured the must be something hidden but from the quote on the phone to when I signed paperwork everything was transparent. I am so impressed with the honesty and transparency of this dealership. AJ had the car cleaned and gassed up extremely quickly and showed me how to use many of the new features. Moe, the manager, explained all parts of the contract and is extremely sincere. When it got to financing with Paul I anticipated a good hour of signing. I met with him for 10 minutes and the car was mine! This entire experience was wonderful and would recommend this dealership to all. If nothing more the fact that the price matched exactly to what was quoted on the phone I’m a loyal customer :):) the service adds to the experience

I’d met Marcin a few times prior to my purchase when visiting the lot to view the vehicles as well as for my test drive. He couldn’t be more friendly and less pushy, exactly the opposite of your typical car salesman. After exploring other makes and models I decided on a CX-​5 and contacted multiple dealers in the area, After giving a competitive offer, I made my choice to work with Capo Mazda. Moe, Katrina and Marcin were the most friendly and helpful employees I’ve ever encountered at a dealership and made the whole experience incredibly enjoyable. Even if they didn’t offer a year of free maintenance I would still return here for any future needs. Couldn’t recommend them higher!

Best car buying experience I’ve ever had. Drove all the way up from San Diego to pickup my Mazda 3 which I got a great deal on. The finance and sales manager were the nicest in the car sales industry I’ve ever encountered. I even got popcorn and a coke while my new car was being washed and filled with gas. When I’m ready for another new Mazda I will definitely be coming back to Capistrano Mazda!

Thanks Diego and Marcin for taking such good care of us. We love our new Mazda 6 and we love Capistrano Mazda!

I am a loyal Mazda owner and I only get my Mazdas serviced at Capistrano Mazda. Fredy Campos, in the service department, is an absolute pleasure to deal with every visit. He is ethical and honest and I know that any recommendations made for my vehicles are based on these principles. I cannot recommend their service department high enough.

I have nothing but positive things to say about Capistrano Mazda. I worked with Katrina Brown on a lease of a CX-​5. She is the best.
I contacted Katrina by email and let her know what I needed and what other dealers were offering. She took a quote from another dealer that I was close to accepting and beat it with no questions asked. I couldn’t make it down the dealership for a few days because of work and obligations at home but Katrina kept in contact and was super quick and happy to answer any questions that I had. I was able to email Katrina a lot of the paperwork that needed to be done to make the whole process as efficient as possible.
When I finally made it to the dealership my CX-​5 was waiting out front, fully detailed and ready to go. I signed a few more documents and then went to the finance department which was a painless experience as well. Katrina then went over all the features of the CX-​5 with me, gave me a voucher for 1 year of free maintenance, and I drove off a happy customer.
If you are in the market for a Mazda get in contact with Katrina now. She is super friendly and a pleasure to work with!

This is only for the outstanding pre-​buying experience I had in making a purchase at Capistrano Mazda. Not more than 15 minutes after submitting my inquiry was I contacted by Mr. Marcin Paluch. His phone call was greatly appreciated as I did not expect to get a call until the next day as the day was coming to an end for most businesses. During the days of working to try and get the best deal I could for a CX-​5 did he do his bet so that I would buy from his dealership. He went out of his way to send an ingenious video of the car with all 3 colors I was interested in. No other dealer from San Diego or Orange County did this. Ingenious! Unfortunately when it came down to it I had an outstanding offer from a dealership here in San Diego and I had to take it even though he probably would match it.
Seriously, give this young Mazda dealership a try and ask for Mr. Paluch. I believe you will be happy with your buying experience using him as a resource for your new Mazda.

Best place to buy a car! Everything went smoothly, easiest car purchase experience we’ve had. Ask for Diego Blakely, he was very helpful. Love my new car!

I can honestly say that this was the only time that I have had a pleasurable car buying experience! I had visited 2 other dealerships earlier that day searching for a Mazda 3 for my daughter and after experiencing the typical pushy salesmen tactics at these other dealerships I started my search online for a better price.
I was able to find the Mazda 3 at a great price at Capo Mazda and spoke with Katrina Brown at the dealership. I drove a long way but because of the price of the car, it was worth it.
I was greeted by Moe Afzal the sales manager when I got there and was shown the car. This dealership did not use any of the salesmen tactics most dealerships are known for. I wasn’t handed off to the next salesmen or double teamed by higher up sales associates.
I had filled out the pre-​qualifying application online and Katrina was able to process most of the paperwork during my drive to Capo Mazda, limiting the time I had to spend there.
I was not influenced or swayed into buying unnecessary products for the car, and the most surprising thing was that the loan interest rate was extremely low.
Katrina Brown exemplified what the term customer service actually means. Her attention to detail and customer satisfaction are what made this experience pleasurable. Her friendly attitude and caring demeanor took away the stress and agitation most people feel when buying a car.
Katrina took the time to show my daughter all the functions and safety aspects of the car, she helped my daughter synch her cell phone with her new car and made my daughters first new car buying experience enjoyable and pleasant.
I commend Capo Mazda for being an outstanding dealership and demonstrating that customer service and satisfaction should always be number one!

I personally had a great experience with Cap Mazda. Love my CX5
I can’t say enough about how great they all were. Katrina Brown was extremely knowledgeable and helpful. After visiting several dealerships in the area and toiling away with details I couldn’t be happier with my final decision. Not pushy, very honest and a pleasure to work with.

This has to be one of the most unhelpful all around rude hostile car buying experiences I’ve ever encountered at any dealership in the SoCali area!
Alright so we came here looking to buy a new car and what we found was a sales guy who was soo bent on trying to sell us a car that he wanted us to buy so much so that when we told him we were only interested in a specific make and model and color he would continue to try to show us ones that he said we should buy because they were apparently better.
Pretty much we already figured out what we wanted and they didn’t have it in their inventory so you would think the next solution would be to check another dealership and get it transferred here to make the customer happy right?
No not here that wasn’t the case as he kept telling us to just get the white car as it had the features we were looking for but just not in the color we wanted. To be straight up honest with you I wouldn’t buy a white car unless it was for work purposes but that’s a completely different situation.
So after we were escorted inside into this small little square room that has white walls with no character to them we were shown a few additional cars that they had in stock on a computer screen by this time I was already kinda sick of the guys attitude as he wasn’t helpful and continued to be hostile to the point where it seemed he was so desperate to make a sale that he simply didn’t care what we wanted other than to close his deal.
After it came to the point of where I realized that he wasn’t going to be helpful and locate the vehicle we were looking for we got up and left to go to another dealership where the staff was beyond helpful and took care of our every request with a smile and sometimes a joke the way it should be a positive experience.
Overall I wouldn’t come here as they really don’t care about the people or at least they didn’t care about us or to help us in any way!
There is plenty of other Mazda dealerships in the Orange County area definitely check them out before coming here unless you want that kinda shabby treatment we found at Capistrano!

Just like their sister VW store, smileage is guaranteed!
I was shopping around yesterday for a new 16 CX-​5 Touring… I started an online chat on their website since they had the car I was looking for and eventually, Tom, their sales manager called me back to follow up. Without even mentioning that I was shopping other dealers, he came out swinging with the best deal of all the other dealers I spoke with.
I drove up this morning to sign the deal… drove the car with our sales person Katrina, and then completed the finance paperwork with Joey Robustelli. Everything was smooth, and they both took great care of us!
The dealer is only like 45 days old or so, but they will soon get an updated look to the new Mazda building design.
Overall, it was a super easy transaction with no issues… like I told Tom, I’ll be back for a Mazda 6 soon ;)