YD Carpet Care

UNBELIEVABLE! Brought a living social. The dude was late, came in, tried to up-​price everything. I wouldn’t pay, and he got into his car and left. Noone should ever use this guy. Fortunately, Living Social gave a refund and even told me they have huge amount of requests for refunds from this company. STAY AWAY! The guy was also a total ass.

If there were an option for zero stars I would choose that. DO NOT buy the Living Social/​Groupon coupons for this business. They will do everything possible not to honor them. The don’t return calls. The man is VERY RUDE. I would not want anyone like this in my home. SEE OTHER REVIEWS.

I would give this business 0 stars if it was an option but 1 star is the minimum. Horrible experience. Technician was unresponsive and then rude and flaky. Even though I had already prepaid for a voucher through a coupon site he was only willing to clean my carpets if I bought all kinds of expensive upgrades, none of which were necessary, based on the good condition of my carpets. Everything was an upsale and if I didn’t pay additional he wasn’t willing to fulfill what I’d already paid for. Sometimes I do buy the upgrades but in this case I knew it wasn’t necessary since my carpets were in good condition. Very disappointing. Definitely not recommended.

Reviews noted by others are correct and real. DONOT hire YD carpet care again. They do not deliver service after scheduling. They called and sold other services after two hours late to deliver the service. When reject the additional service/​offer they never show up. I use other phone to call for scheduling they returned phone but when asked address, they said they will call you back, but never. This is a scam business. NEVER do business with them.

WORST CUSTOMER SERVICE EVER!
So I see that they have a Groupon for Carpet Cleaning. I call them first before I buy it to make sure they service my area and that they can come out soon. The man insists that I don’t buy the Groupon, instead I just buy pay him directly. I agree. He then spends the next 5 minutes tying to upgrade me from the Groupon service I wanted. After telling him I would think about, we schedule the appt. I called him the night before to confirm, no answer, no call back. our appt was for the next day at between 1 – 3. I called him all morning with no answer, call or text back. Its not 6 pm. He has never called to apologize, reschedule or confirm. After I moved all my furniture around and waited all day taking off from work. THE WORST CUSTOMER SERVICE EVER. AVOID AT ALL COSTS!
I am sure that because I didn’t upgrade over the phone they decided not to show up.

Save yourself the hassle and pay the extra $ 12 for ANY other LivingSocial carpet-​cleaning service out there.
Yes, I was allured by the obscenely low $ 24 price to clean two rooms and a hallway. (Mostly because my bedroom is the only carpeted room in the apartment, and it seemed wasteful to spend more cash to clean 150 square feet.)
No, I absolutely did not do any research into this company before I clicked Buy Now.
And yes, I look back on every interaction I’ve had with the not-​so-​kind people at YD Carpet Care and wish I could undo the decision to purchase that stupid voucher.
Here are the reasons you shouldn’t make the same mistake:
1. The listed number appears to be some guy’s cell number – which would be fine if his mail box weren’t full. Also, I’ve called 12 – 15 times and he has never answered. Which means if you need to contact him for any reason – to set an appointment, to change an appointment, to ask about the whereabouts of his crew – you can’t. When he wants to solicit your business, he’ll see your missed call and call YOU.
2. The $ 24 voucher is a scam. It’s a way for them to get into your house and tell you that steam-​cleaning won’t clean your carpets (mine were gently used, I’m just cleaning them before moving out) and that it’s like applying «a fresh layer of water on top of the carpet» (his actual words). And then they’ll upsell the $ 99 «deep clean.»
3. If you decline the upsell offer, you can expect to spend the rest of the day waiting for the steam-​cleaning technician to come from a «previous appointment nearby» to clean your carpets. I suspect what happens is that they de-​prioritize your appointment in favor of the ones where they can actually cash in on a deep clean.
I waited 3 hours (after making arrangements to work from home, which is frowned on at my job), then called LivingSocial and canceled the voucher.
Complete waste of my time. Hopefully this will dissuade you from wasting yours.
(Also, the technician who showed up to upsell the deep clean… was really rude!)

I purchased a carpet cleaning and called to schedule an appointment, they asked if i wanted to purchase anything more than the steam cleaning, after trying to upsell i said no and then scheduled the appointment. I left work early after 30mins after the time they were supposed to come i called and the guy asked if i wanted deep cleaning or other services i said no and he hung up on me. I called back asked if anyone was coming and there was no answer, no call back. HORRIBLE! Stay away

I received a living social coupon to use YD Carpet Care, therefore I scheduled an appointment with them. Upon their arrival, I was told the coupon I purchased did not cover what I needed to get done, which was deep cleaning. I paid $ 180 more for deep cleaning and scotch guard treatment. In addition, they guaranty their work and was told if I was not satisfied they will come back and clean it again. I am not satisfied, I am extremely disappointed so I called them back several times but no answer.