Wireless Store, Inc.

This store for the most part has some of the most horrible employees/​customer service I’ve ever experienced. I’m not sure if they don’t have enough incentive to be professional or what. I do have to say there have been some genuinely professional and personable employees, as well.
However, the girl helping me told me she was lazy because she doesn’t have a man, and she doesn’t need to empress anyone? Therefore, I am treated with complete disregard? Her name was Darionna Hunt. Not to mention they were eating at the computers and she got something sticky all over my cover. When I tried to clean it at home, I had found it was all wet inside. Why? She also charged me exorbitant amount of $ 38. 05 for a plastic sheet (gadget guard?) for my iPhone because they were out of glass. The plastic (gadget guard) is only $ 12 at Verizon and the glass is only $ 24
I don’t know what it is with this store. It is either hit or miss. Then, I had to go back in to ask why she gave me a receipt with another woman’s name on it? My receipts are write offs. Sophea on the other hand today was quite professional with a pleasant demeanor taking care to resolve the issues.
You have no business being in customer service if you don’t have any manners or are to ignorant to appreciate having a job. I didn’t choose your job for you. If you don’t like it, don’t take it out on me. I can’t even begin to go into the ill mannered treatment I received from her!
In any event, I will never recommend this store. They ARE NOT a Verizon store. They are a Wireless Store, Inc. Verizon has never treated us unprofessional. Sticking to Verizon! I don’t know why they don’t care enough to train these people to perform with any work ethics and so on~ Some of them are just ill bread. Very disconcerting the rude and ignorant manner in which people think they could treat others and especially in a customer service position.

I have gone to this store several times in the past for various reasons. The service has always been very good. I would like to thank Moises and Sebastian in helping me find a low cost repair for my wife’s Iphone 5S. We looked into replacing, re-​activating an old phone and found that repair was the best option. No hard sell. I will go back for future purchases.

Got here in the middle of business hours and no one was here! Um, hello? No note or anything. Fail.

They refuse to answer the phone kind of ironic seeing how it’s a phone store when I walked in there was two customers that had been waiting for a half an hour and one of them had only a simple question the store clerk did not greet and certainly had no interest in helping any of us… thanks verizon job well done you might have good phone service but your staff is not good

Tristan was awesome and helped me upgrade my phone with very few headaches. I’ll definitely be back!

Consumer Alert!!!
This is not a corporate owned Verizon location. It is owned by a company called «Wireless Stores inc» that is no different than a kiosk in the mall.
What does this mean for you?
1. They will charge you an extra $ 9.99 to activate your device on top of the upgrade/​acto fee you will see on your next bIll. This will be on your receipt after you buy your phone when it’s too late. Corporate Verizon stores will not practice this type of thing.
2. They will offer to buy back your old device for a tiny fraction of what it is worth. Don’t do it.
3. Hard copies of your contract with your personal info will likely be kept on the premises. Corp stores have higher privacy standards.
4. Higher prices for the devices including accessories (case ~$ 40 car charger ~$ 40) With MAIL in rebates that you have to wait for. Costco and Best Buy have the best prices with better trained employees and more reputable corporations behind them.
5. Very few phones in stock. They will probably have to order the phone making you wait for 2 – 3 days.
6. High restocking fees on everything. If you want a cash refund on a return they will have to send you a check from the main office.
7. If you are in need of customer service they will either refer you to the corp store or manipulate your situation to sell you something.
I am in no way affiliated with Verizon or any of its partners. I am simply an educated consumer that cares about other consumers best interests in this confusing wireless world.
Corporate locations:
690 Blossom Hill Rd
San Jose, CA 95 123
(408) 224‑3003
5377 Prospect Rd
San Jose, CA 95 129
(408) 255‑2334

Bruce was fantastic and very knowledgable when it came to all the questions and needs that we had. He worked with us to pick the best plan for our family’s needs, programmed the phones and helped to port our numbers. Simply a great experience with minimal stress and wait time. Highly recommend this Verizon Wireless Store and Bruce.

I have gone in this store twice in the past week. My mother wanted to upgrade her phone, then give me her old phone. Ray (the guy working at the store) was very helpful (both times). He helped upgrade her phone, then help me get switched over.
I also had the opportunity to meet the Store Manager who was also very helpful as well. He charged me a discounted price for switching over my phones and also informed me that as a Verizon customer we can have two bills. My family and I never knew this till he told me. He will save me about $ 75/​month by telling me to remain on the family plan but get my own bill for my particular phone. That’s a lot of money! Thank you Camden Verizon Wireless!

I’ve visited this store on 3 different occasions trying to find a compatible phone with my car bluetooth and each time I’ve dealt with Norberto, the assistant manager. He has gone above and beyond all expectations and has provided excellent customer service each time I had a problem. The first visit he didn’t have the phone I wanted in stock, and he called another store and had one personally delivered while I waited. This office is well run and the customer service focus reflects well for Verizon.

In a world of a gazillion Verizon Stores, wouldn’t you rather visit one that doesn’t make you feel like you are visiting the DMV? This store truly is the best mobile phone store that we have ever come across. Paulo and David are the most delightful staff to work with and they make buying a phone a fun experience. I bought my HTC Thunderbolt from them last month and have swung by later in the week just to ask them questions about how to work the phone. They were extremely attentive and patient with my learning curve, and took the time to explain settings and even download some really cool apps that they use themselves. That is how customer service orientated they are! Paulo and David always take the time to answer all our questions and actually make you feel so welcome that you just want to hang out at the store and «shoot the breeze!» My husband bought his Droid Bionic today, and once again we had a great experience with our favorite duo. When we were in the store, another customer came in and because of the customer’s limited time, Paulo was not able to finish the transaction with the phone in the alloted time that the customer had available. Paulo offered to bring the phone to this customer in Los Gatos, once he had finished what was needed to be done. (Get in his car and drop it off!!!) Talk about going the extra mile! If you need to go to a Verizon store, it is much worth the effort to come to Camden. These guys are the BEST!

Went in to get a new phone. I chose a high end phone and then picked a plan. Went through all the application and paperwork, took about an hour in total. Then the young man says. oops, I’m sorry. we don’t have any more of that phone, we are out. The manager then says… say. I will run down to our other store and get one. I’ll be back in an hour, can you come back? So I did, drove home and then went back. Sorry, He is gone till tomorrow. no phone. come back tomorrow. «I promise, we will have the phone ready and all loaded up. just pay and pick it up». Came back the next day. «Who are you?, sorry, I don’t see you here? may I see your ID and info so we can get this started?». No thanks Losers! Wasted 3 hours of my time. Good luck with this store Verizon!, I’m going to T-​mobile