Willow Glen Funeral Chapel

I just want to thank all at Willow Glen Funeral Chapel especially Robert Corpus
Robert made this difficult time not so hard. He is very compassionate.
Very professional. He arrange and organized our fathers service. My father served in the
Army and Robert had all the resources to give my father his Catholic funeral and Military honors,
as well as helped to get all details for the National Cemetary burial.
He is so detailed and got all things done quickly and painlessly.
All details from the hospital to the Funeral Home. To the transport from the Funeral home to the Burial 1 ½ hour and a half away to Santa Nella
all was done very well.
All details such as flowers and casket and service details Robert handled very well.
This time can be a very hard time for anyone who goes through a death.
Having the caring and honest professional is very comforting.
With Robert at your side you can be assured that you are in good hands.
Becky

It seems strange to review a funeral home with an upbeat review but I had to share my experience with Melissa just because of how smooth she made it for my family. With the unexpected loss of my father I knew I was going to pay more than I should for a casket as well as plot for a proper burial. With Melissa being a family friend, she not only discounted the price but made the process as stress free as possible. I really couldn’t ask for more. Offering her condolences as well as her advice and obvious experience within the business, she efficiently handled our situation and always made sure we were taken care of. Without Melissa we would have had to pay thousands more and deal with salesmen banking on your grieving decisions. I am forever grateful for Melissa’s fantastic customer service.

Okay, I feel a little weird about reviewing a funeral home and even weirder for clicking 4 stars to indicate «Yay, I’m a fan!», but after the unexpected loss of a close family friend, I realize how challenging it can be to secure funeral services in a short amount of time and under grief. My husband had to help with arrangements because the death happened out of state but the family wanted the funeral to take place in San Jose. We didn’t have any word of mouth suggestions from trusted sources, so we basically had to use the phone book and cold call. Funeral directors can be extremely aggressive in trying to upsell the family and getting them to spend more money. We had an unfortunate experience with another funeral home, whose staff’s sales tactics bordered on predatory. They assured us of availability on our requested date and pressured us to sign a contract and submit full payment. However, less than 48 hours later, when we were ready to move forward, we were told that there was no longer availability. We were left feeling extremely frustrated and had to scramble to find another chapel.
For a reasonable cost, Willow Glen accepted the body which was transported by plane, provided a full day for viewing in the chapel, viewing on the morning of the burial, and then a limo to transport the family to The facility did not require full payment ahead of the services, nor did the staff approach any family members on the day of the viewing or the burial to request payment. My husband said that he practically had to hunt them down to give them payment.
What impressed us most was the extent to which Willow Glen’s staff were courteous, professional, and accommodating. We were able to integrate a Buddhist ritual, and the staff tactfully removed the Christian cross that normally adorned the viewing area. The Buddhist ceremony was originally scheduled to start at noon but didn’t begin until 2:00, and while the staff was concerned because they weren’t aware of the change (and it was our fault, not theirs), they weren’t accusatory about it. The location is about a half mile away from restaurants, cafes, and shops, so we were able to seek some temporary distraction and respite. The facility was well-​maintained and attractive, inside and out. Overall, it was a worthy place to say our good-​byes and pay our respects.