Walgreens

Absolutely disgusted with the pharmacy here. Literally EVERY single time I have I’ve needed to refill a prescription, I’ve had to wait for over an hour. As I’m writing this review, I’ve been on hold for 30 mins and 40 seconds. It is absolutely appalling how slowly the staff respond to customer needs, and extremely frustrating to have to waste so much time to simply speak with a pharmacist.

The pharmacy is slow. 6 people behind counter and they take an hour an a half to fill. Wont come here again…

Worst place to fill your meds! Everytime we go here they take hours, after quoting 20minutes. Even when I had a huge open burn and came from the ER. I still sat for hours. Place sucks

I only gave this place one star so I could actually write this post. THIS PLACE IS AWFUL!!! First of all I avoid going into the store because of the grungy, dirty lowlifes that hang out by the front door. 2^nd, the drive thru window is slow and the clerks don’t impress me as very bright or organized. They NEVER call when your prescription is ready and they make it sound like it’s your fault when it isn’t. The only reason we even use this pharmacy is because they are the only compounding pharmacy in our area. We get all our other prescriptions from CVS — they auto call when your prescription (s) are ready and they always greet us with a smile. Walgreen’s, at least this location, really should take a lesson from them.

This review is for the pharmacy.
Being a Walgreens stockholder and since this is near my house, I decided to switch from Safeway to try fill prescriptions at this Walgreens pharmacy. They are mainly for my elderly mom — who depends on her meds to stay healthy.
Yowser. This is a mess. There seem to be some cognitive as well as management problems. Let me just mention a couple of the issues:
1. Partial fulfillment of prescriptions. On a couple of different regular monthly prescriptions, I order them in advance, on the phone, to be filled, but even a couple days later when I stop by to pick up the prescription, they don’t have enough of the medication for the monthly dosage. So they give me 5 pills out of 30, or 7 pills, telling me to come back for the rest. This happens repeatedly, when I have been having the same prescriptions filled at this location for several months. These are not exotic products, but regular meds for common conditions.
They don’t seem to be able to get the requisite meds from another pharmacy or their suppplier source. I explain that perhaps they need to keep a larger stock of the meds on hand, and they tell me that other people get there before me to have their prescriptions filled, so the supply is gone. So I repeat that maybe they need to increase the total amount of the meds they keep on hand. And they repeat that other people get there before me. .. which doesn’t relate to what I am suggesting.
2. My mom takes a med for which there is no generic and which is expensive. But she has private drug insurance, not medicare, which entitles her to receive this medication for a small co-​payment. I have a special card from the pharma company stating this, which I have given this Walgreens to keep on file.
Every time I order the medication, they try to charge me hundreds of dollars for the co-​payment for this medication. I show them the card and my mom’s private insurance info, and explain that for years there has been only a small co-​payment because her private drug insurance covers this.
They explain over and over that this medication is not accessible for coverage by Medicare. I explain over and over that my mom does not have Medicare drug coverage, and that she does have private insurance drug coverage. I show them the drug company card over and over, that states this clearly with regard to this specific medication. At one point they actually accused me of Medicare fraud! But my situation does not relate to Medicare in any way. I point out the words on the card and tell them to just read the words. They continue to misunderstand.
Each time, when they finally enter the code from the drug company card, their computer tells them that the co-​payment is $ 5. This is after 15 minutes of my trying to explain this to them, with them arguing every time that I am wrong.
What’s going on here? Their system of stocking medications and getting them from their source appears to not be functioning well. They are suspicious and even insulting towards the customer. Medicare fraud? Are they kidding? Are they not accustomed to dealing with older folks with private insurance policies in addition to Medicare? There is a lack of comprehension of the concepts I try to discuss with them.
Walgreens needs to make a clean sweep of this pharmacy. There isn’t a single helpful or normal-​minded person on the staff here. I am moving to mail delivery of prescriptions, from another pharmacy company. Pains me, being a stockholder and all. .. hopefully this is not widespread through the company.

This review is for the pharmacy drive thru.
We come here to fill our insulin and syringe Rx for our diabetic dog.
1. Almost every single time, they can’t find my dog’s info.
We start with phone number. Can’t find.
We try name. Can’t find.
We try birthday. Can’t find.
We try phone number again. Miraculously find.
2. Every time we try to get syringes, unless our vet specifically calls it in, we have to buy a ten pack. They won’t give us a hundred pack, which costs waaaay less per syringe, unless our vet calls it in each time.
3. Sometimes they still give us the wrong needle size. The long needles are more difficult to administer, and our pup makes these sad little Unilocal if we do it incorrectly. Poor dude. :(
4. When we do have an Rx for the needles, I have to wait «5 min» for her to pull the box off the shelf. But they won’t let me wait that «5 min» in the drive thru. I have to turn around and get behind the whole line of cars behind me, and that 5 min becomes at least 20.
5. Last time I was getting the insulin, I went an hour and a half before closing, my bad. He told me to wait 45 min while he preps the insulin. So I waited in the parking lot 45 min. I came back, and he told me they were out of that insulin. And because they were about to close, I had to drive, now even later at night, to the nearest 24/​hr Walgreens to see if they had it.
6. I wrote this whole review, in the «5 min» it takes them to pull a box of syringes off the shelf.

I went to get 2 prescriptions filled for my son, who we had just gotten out of ER with a crushed toe. It was almost 9pm, the pharmacy was very busy, and there was only one Pharmacist working, with a girl at the counter helping customers. I was next in line, and I went here because it was open 24hours. The gal helping at the counter tells the people in front of me that they are the last customers for pick up that same night. I said, are you serious? There’s no one behind me. You can’t help me? I have pain medicine for my son. It wasn’t anything complicated. The Pharmacist turns to me and says, they are the last customers… pointing to the couple at the front of the line. I was never so angry. It wasn’t until I got to my car that I realized… Wait. This is a 24 hour pharmacy. What does that mean? I am sorry, but I am under the impression that 24 hours means 24 hours. I finally ended up at Walgreens in Los Gatos on N. Santa Cruz Ave. They were wonderful. In fact I am going to their page next to write a glowing review. If I could give this wretched place no stars, I would.

So bad, just really bad…
This review is for the pharmacy specifically. I went to fill a prescription and chose Walgreens because they have a drive thru window and I have a toddler… one less in and out of the car seat for errands can be a great convenience and a timesaver. Or so I thought.
There were only one or two cars in front of me when I went to drop off but it seemed to
take forever. When I got to the window I understood why… not sure if the guy was new but I had to repeat everything several times for him and he seemed to be having difficulty finding/​entering information on the computer. Then he told me they were really backed up and it would be 90 minutes to fill my prescription. I was disappointed but figured I could make a quick trip back right before my kid’s bedtime.
Ha! When I returned there was a long line, but I decided to wait since it is easier to control a toddler in a car seat than in a store. I also noticed several people had initially tried to pull into the drive thru behind me but then saw the line and went inside; those cars were still parked in the lot so my guess is that the inside line for the pharmacy was no better. After 35 minutes had passed and only 3 cars had been helped, I left. There was no way I was going to wait 40 more minutes for a prescription I could get transferred to a more competent pharmacy.
They really need to figure out a better system for their pharmacy window or just get rid of it. It’s not fast, not convenient, and thus totally defeats the purpose of a drive thru. I won’t be coming back to Walgreens pharmacy, inside or out. Costco is cheaper, Safeway or CVS are faster…

I came into fill a prescription, and forgot the necessary paperwork. I believe her name was Irene, she went out of her way to figure it out for me. From there on she continued to walk me through everything, not only going out of her way to help, she flat out was nice, and actually tried to get to know me and my ma. Thank you for everything!

I left 3 rolls of film for development and they all came blank. So mad, have your film developed at a real photo lab. NOT HERE!!!

Big chains are great because they provide a few key things: predictability, professional level marketing (eye catching setup, products I’ll get tricked into wanting just because they’re at eye level), cleanliness… you get the idea.
So when I walk into a Walgreens I want a big chain experience. I don’t want it smelling like crap, have the employees literally YELLING across the store in the most ghetto fabulous way you can imagine, and to have to patiently wait for two other employees to finish up their chat so I can ask where the essential oils are (there aren’t any).
Disappointment left and right!
It’s just THIS Walgreens that really sucks. Step it up, you’re a chain, damnit! And start stocking essential oils– see what happens to me when I don’t get my aromatherapy soaks!!!

I called and made a complaint about this walgreens because they are racist and they thought I was stealing

Very disappointed I’ve never walked Into a walgreens with such bad customer service. I myself am a walgreens employee and am very shocked at how the clerks here have no customer service at all. I walked and made eye contact with a lady no greeting what so ever. We made our way to the back aisle stood there searching for an item while a young guy was fixing the merchandise didn’t ask if we needed help didn’t greet either. We walked by him on to try next aisle where another man was removing tags made eye contact and said not one word. We decided to just out the little we had collected back and head out as we’re exiting there’s a man by the door no greeting either we also made contact. No have a good night or anything of that sort. Won’t be coming unless it’s absolutely the only option I have.

From my last Walgreens experience I decided to go to this one.
Right away, you have bums hanging outside of the door and nasty ghetto people shopping around.
This particular one is a lot nicer and bigger than other Walgreens. I came here to pick up my photos ordered online. At least they had a nice girl working there and my photos were ready with no problems.
I’m torn between going to one that’s ghetto or going to one where they can never get my photo order right.

This walgreens is nice inside and has a great staff I just wish they would do something about the homeless people asking for money as I try to enter I didnt
give one money and I know he spit on my window.“not cool”

They sell ephedra! I had no idea but they sell ephedra behind the counter. I loved that stuff when it was in Hydroxycut and Xenadrine. Generally, I stay clear of this place and probably would have given it one star because it’s dirty as hell in here. But the sale of ephedra bumped them a few stars.

I like the Walgreens here, it’s always neat, and I love the clearance bin, friendly staff, and love to go the next day after a holiday and grab up some sales. Love their new reward program !!!

I usually like Walgreens stores, fascinated by the As-​Seen-​on-​TV products stacked to the ceiling next to the chintzy toys, condoms, and Tampax.
I actually like their formula — where else can you buy Xmas gifts on-​the-​fly as you’re in line buying your monthly CalTrain pass? (i.e. Raiders and 49er’s snuggie, and KISS xmas ornament!).
Workers are pleasant and do their jobs.
I like their central-​location across the street from Safeway, and they are open 24-​hours.
However, I don’t understand why sketchy people frequent this store — not only to buy stuff, but they loiter in the parking lot at all hours. It makes the neighborhood seem too ghetto, and the thing is — the surrounding neighborhoods aren’t nearly as sketchy as the demographics of this store
Now, I’m not judging, and on the one hand, I don’t unnecessarily feel unsafe here — otherwise, I wouldn’t frequent this place. On the other hand, there has got to be a reason why people feel the need to hang out here. I don’t think management tries hard enough to «clean» the place up.

I like the convenience of living a block away from a 24-​hr pharmacy. There can be some shifty looking people hanging around, but that just comes with the territory.

Nice friendly people, & like any other «Walgreens»