Vista Park Family Optometry

I recently visited this facility with my father, we had previously been patients in this office a few years back, we liked the service so decided to return. We came in Monday the 5^th of Oct. 2015 My dad had an issue with his Glasses, they had loosened up so we were coming in for a repair and I wanted to set up a future appointment for myself. After leaving that place Monday WE WILL NEVER BE BACK. The receptionist was rude to begin with, didn’t even greet us as we approached the desk, after having us wait for no particular reason she decided to acknowledge us and when we approached her with the issue she turned over to the Dr. and my dad started explaining the issue. He obnoxiously grabbed the glasses from his hands and rudely yelled at him that, that wasn’t the correct way to hold the glasses. He then «Fixed» the glasses but didn’t even have my dad test them to see if they were ok. He placed them on the desk and walked away, as my dad went on to try the glasses they were lopsided. So he didn’t fix the issue only made it worse, at that point not only was he infuriated I was too!!! WE WILL NEVER BE BACK TO SEE YOU AGAIN. Plenty of offices out there with Dr.‘s who actually show patients appreciation, and are treated with kindness. If you weren’t going to help us out all you had to do was say so, and we could of gone to another office! To top it off we called in advance to see if it was ok !!! They said Yes –_–

Dr Park is a great guy. I’ve been getting my eye exams and glasses from him since I was kid. He is hilarious and his front desk girl is a sweetie.

I’ve been to Vista Park Optometry twice. The first time was great. The second time ensured I will never return.
It took a while after I checked in to be seen even with an appointment. The exam went fine. But things went down hill when I went to the front desk after choosing the glasses I wanted. The girl at the front desk looked at my chart and saw the features I have on my previous set of glasses (thin lenses, etc) and quoted me a price. I agreed to the price and went on my way. An hour later I received a call from the lady at the front desk saying that she forgot to charge me for my co-​pay. She said she will add it to my bill for my glasses when I pick them up. That was fine.
A week later I get the call that my glasses are ready to be picked up. I went to the office and the Dr said there was a problem with the lenses and that I did not get the extra thin lenses that I was promised. He then explains to me that the girl at the front desk submitted the request for one version of thin lenses not the thin lenses that I previously had. I told him I want the extra thin lenses that I was promised. I was guaranteed that the lenses would have the same features at my old lenses. The Dr explains that I was not charged for those lenses and if I wanted them I have to wait another 2 – 3 weeks and I have to pay the additional $ 130. That is completely ridiculous! He was adamant that they made a mistake but I had to pay for it. I work in customer service and if I make a mistake, I fix it. I do not make the customer pay for it. he told me I could take the new glasses and think about it and return if I wanted to fix them. (at my cost). oh he did waive my co-​pay.
He also did a pressure test on my eyes where he put in drops and ever since then my vision is not clear. even using my old glasses my vision is blurry. I don’t know what those drops were for or why he did it after my appointment. I have yet to call him about that.
I definitely will not be returning to this place.

Dr. Park is always the most accommodating and kind man. Top quality service and conversations every time I go in!

Great and fast service and prices! Thanks guys for being an actual good place that also helps us afford the cost!

Like some of the other reviewers, my whole family has been going to see Dr. Park since 1999, when we moved to San Jose from Colorado. He is the only eye doctor my daughter has ever known. He helped me get hooked up with a quality eye surgeon to get have laser surgery done on my eyes around 2006. His prices are good, his service outstanding, and appointments are quite flexible.

Dr. Park has been my optometrist for ages. Since I moved back to San Jose from Oakland back in 2003, he’s been the only one that has tended to my eye care. Unlike some other doctors, Dr. Park explains the procedure, the options, the benefits, and the cons; focusing on the best for his patients.
I got laid off back in 2008 and have been w/​o insurance since. I had an abundance of contacts that literally lasted me till now however, my exam is way overdue and though it is cheaper to go to Walmart or Costco, I still opted for this office.
Exams cost $ 119. He has new eqiupment since the last time I was seen so it made the visit this past Saturday even faster and smoother. My eyes got worse but that was already a given. I was given a free pair of contacts to put on «right away» and was told to come back the following Saturday to pickup my contacts.
BTW– the exam and contacts cost $ 160 but he was nice enough to allow me to pay when I pickup the contacts. He originally was OK that I pay twice (half this week and half the next). I appreciated it very much.

Our family has been going to Dr Park for more than 15 years. The service is excellent and prices are good. Since then we have moved to Santa Cruz and we still go back over the hill to Vistapark. There have been a few times that one of my sons ran out of contact lenses and didn’t tell me until they lost one and needed one right away. Dr Park was kind enough to give us a temp lense to use until the order came in.

I came back here to get my contact lens fitting for new astigmatism contacts. I’m a huge bargain shopper & I checked a lot of places before I settled here. Everywhere else was 100+. but here? Only $ 75! Surprisingly, it was even cheaper than Costco.
He examed my eyes & gave me temp contacts to wear while I waited for my toric lenses to come so I can try it. He said it would take 1 – 3 weeks for them to arrive, but it’s been less than a week & he’s already called me in to get the samples I’ve been waiting for. Now I got my prescription & I can go on & order my new contacts! Yaaay! I think I will always come back here for any optical care :)

I’ve been going to Dr. Park for about 10 years, and I’ve always been very happy with his service and professionalism. He is very kind and always takes the time to answer my questions in detail. It’s been easy to get appointments with him for the same or next day, and he’s open on weekends. My only minor complaint is that he has a medium-​sized selection of frames in the store and not as big as some of the chain optometrists.