Vera Bradley

So disorganized. They have their yearly sale with patterns half off. Associates didn’t know what’s on sale. They told me to look up the style on their online store on my phone and if it was on sale there, they would match the price. But yet they felt the need to hover around me like they can offer assistance should I need it. Probably looking for the commission.

The review is for a Vera Bradley website order. I ordered an adorable dress for my infant daughter. It arrived quickly and looks beautiful. My issue is with the comically ridiculous and irresponsible amount of packaging it came in. The tiny dress was packaged in a cute pink box, that was placed in a slightly larger cardboard box, which was wrapped in white tissue paper, which was placed in an even larger shipping box that included plastic bags of air to further protect and cushion the not at all fragile item of clothing. Even the packing slip was housed in a quality paper envelope. All of this excessive packaging was likely meant to give off the impression of high-​end quality, but all it succeeded in doing was look wasteful and over the top. Next time, may I suggest, simply wrap the item in some recycled tissue paper. You can even add a bow if you want to be fancy. Then just put it in an express envelope and ship it. Save money and the environment. This may not work for all you larger items, but at least, please make some efforts to be more sustainable and responsible in your packaging choices. Thank you!

When I’ve been here to purchase items, I’ve had great customer service. I dropped by yesterday to return some items I bought online. One — they took forever!!! And two — one of my purchases was from the Vera Bradley ebay store. Packaging slip indicated I can return in VB stores, but the manager and the associate gave me a really hard time. First they wouldn’t return it and then they finally agreed to it. If you can’t return it in store, DON’T list it on the packaging slip! Don’t think I’ll ever go back again.

Went here because I saw that they were having a 25% off your purchase sale.
I’ve never been inside a Vera Bradley store and it certainly will not be the last time. I love this store.
It’s a small store located near Jest Jewels. It’s not too small to the point of being squished.
I went in and looked at the school agendas and the employee asked if I wanted to see any other colors it came in. She brought out four different colors that were wrapped up. I had a hard time choosing between the 5 choices. I ended up choosing the one I got off the stand. Then she went into the back and got me a brand new wrapped one. Awesome customer service right there!
I looked around and she helped me pick an ID zip up pouch to match my agenda.
She put the items in the bag and put pretty tissue paper on top and gave me a 30% off coupon for next week. I’ll definitely need to come back.
The amazing employees name was Sara. I hope she’s working there the next time I shop there.

I too am not a fan of quilted purses, and I have seen Vera Bradley on QVC many times, but I have to say I am pleasantly pleased with my experience and purchase today. I recently became interested when I saw a few friends using the totes as a work bag. I’ve looked online at their website as well as youtube, but I really wanted to see the products for myself, so off I went to Santana Row. As soon as I walked into the boutique, I was greeted with colorful prints in all sorts of styles. Thank goodness the sale woman greeted me and asked what I was interested in. She was very patient and brought out several prints and styles from the back room. To make a long story short, I purchased a Vera Tote. The sales associate offered several other products in the same print that I had in the tote. I loved them all! I will have to treat myself next time. She put me on the mailing list, so I’m looking forward to upcoming events and sales. I felt no pressure to purchase anything. The only reason for the four instead of five star is I was there a few days ago, and no one greeted me. I understand there were other customers there but a friendly acknowledgement would have been nice. Otherwise, I am a newbie fan who will enjoy my first Vera Bradley tote bag!

I’m not a fan of quilted purse; I have seen Vera Bradley on QVC various times. Some of her pieces are nice. The other day I went to Santana Row for a birthday lunch, and do a little shopping. Walking by Vera Bradley Boutique something caught my eye, so I had to walk in, fell in love with one of her pattern called Viva La Vera and I had to buy their Viva La Vera hipsters, laptop bag, make up bag etc…
Staff is supper friendly and helpful, no pressure when browsing around.
I’ll be back soon; you hear.

I love marimeko so this place and its patterns are super cute.
The purses and accessories are reasonably priced considering…
LOVED the wallets!
The sales folks were extremely accommodating and showed the styles and colors requested when it came to items they had in the back with no complaints or snotty attitude…
Definitely a cute shop to check out while on SR

Vera Bradley is a departure from my usual taste in bags. I prefer understated neutral solid colors, but I was introduced to VB’s bright and cheery schemes a few years ago and just became smitten!
I love the Santana Row location because the staff is always super friendly and helpful. I have never felt pressured to buy a piece, whether I was browsing for five minutes or one hour. They also offer advice and suggestions when asked, and go out of their way to find a piece you will love. They will occasionally hosts launch parties for new lines, and do a great job inviting through snail mail and e-​mail.

The Vera Bradley store in Santana Row has to be my favorite place to visit when I’m on the row. I love walking through the store and carrying around a new bag. The staff are friendly and always very helpful. Its almost sad to say but I go there so often that they know me by name. The prints are so happy and fresh how could you not get excited about walking in.

Honestly, I did not get into Vera Bradley til about 2 years ago, and right now I’m kind of over that stage. I still do like a lot of their patterns and the customer service is magnificent. They always offer you a small little bottle of water wrapped in Vera Bradley print.
If you sign up for their email list, you’ll get emails regarding sales and little preview «parties» they have. When you RSVP to the parties, they usually give you a small gift bag and have refreshments at the event. Plus you can enter raffles and check out new patterns they’re launching.

I decided to browse around Santana Row and popped into Vera Bradley after the bags in the window caught my eye. I have always been a fan of her bags — the whimsical and girly prints, but haven’t had one since I was 12 (when my aunt bought a backpack for me). I walked in and was pleasantly greeted by one of the sales associates, Natalie.
She offered me water and showed me what they had in stock. I walked around for a few and decided to get the little tote I saw out front, along with a makeup bag. Natalie rang me up and I was out the door in a few minutes.
I tend to dislike the stores at Santana Row since many of the sales associates are often rude, but the girls here were so kind. I’ll definitely come back again — the customer service here is super wonderful :)

So, I don’t live anywhere near San Jose, but I am writing about the website. I ordered a packages with 2 purses, a wallet, and a change purse from Vera Bradley, which was delivered by FedEx to my downtown Boston apartment and left on the front stoop. Brilliant FedEx, just brilliant. The package was stolen, BUT Vera Bradley replaced my order, no questions asked, and even gave me a full price wallet for the price of the sale one that was now sold out. Insist you get delivery confirmation on your order, but otherwise their customer service was great!

Okay, so I am definitely still a fan of this place, but my most recent experience made my feelings go from super fab and ultra cool, to sad and a little hopeless.
I get a fabulous email from
announcing a fabulous sale on Mod Floral Blue and Mod Floral Pink bags (as well as many other fabulous patterns) with prices SLASHED INSANELY! For example, the large duffel bag that regularly goes for $ 80 is now $ 40!!! HOLY COW!
So off I go to Santana Row in San Jose in search of these fabulous deals, only to have a fabulous let down — for they are all out and tried to «sell» me on other patterns. I don’t want the ugly «Night Owl» pattern, lady, I want you to help me find the pattern and style I journeyed all the way from Downtown San Jose for.
What disappointed me the most was that they didn’t offer to check/​order from other stores and kept giving me this look like I was going to steal something.
Maybe it didn’t help that I brought in my old cheerleading bag from high school as a size reference for the baggage space I needed… but still, I think I made it perfectly clear when I said «Hello! I’m looking to find a replacement bag for this hideous thing and I need to figure out if the small duffel bag or large duffel bag is the best size for me.»
I will definitely be back, but next time I won’t bring my baggage.

I’m a HUGE Vera Bradley fan and its very exciting for me to now have two stores within easy reach (this one and SF).
They do a great job with their stores (excellent customer service, layout, design and location), and this one is particularly pleasant. Its like a colorful little cottage in the shopping Disneyland of Santana Row. It feels like you are walking into a friend’s living room with the couch and coffee table. The couch is great for the patiently waiting husband.
As other reviewers have mentioned, the staff is extremely friendly and helpful. The only down-​side is that I have to restrain myself from buying way too much every time I go.
VB comes out with new patterns and bag designs every season, so there is always something new and fun to check out. Prices are great too.
This place just makes me happy!

Let me tell you that Vera Bradley is ADDICTING!!! I mean the bags are very practical for everyday use and the prices are reasonable. The cotton signature bags are lightweight and washable since they are made out of 100% cotton. If you not into the cotton bags with the (in my opinion cute and unique) patterns then there is the Microfiber collection which is also very light weight and very sleek in design. The Microfiber collection is Black with eye catching but subtle baby blue, grey, and white stiching, for summer time. Just check this store out even if you really dont want a purse or tote think about just adding a pop of color to your stuff with a cosmetic case, pen, checkbookcover, or cute coin purse!!! :0

I wondered into this store not knowing what to expect. I love purses, makeup bags, glasses cases, totes, etc… and Vera Bradley has some wonderful unique patterns. Lots of different things to choose from too!
I was just looking and immediatly the girls offered their help. Then they offered water! Wow! That is awesome customer service. I don’t know of many other shops that will offer bottled water. And we chatted a bit and they showed me some really nice patterns and bags.
October is Breast Cancer Awareness month and Vera Bradley, like so many others, had a special pattern done just for this reason. I love pink! It’s my favorite color and it always has been. So of course this pattern was pink and just lovely. I found the most adorable makeup bag! It was lined with plastic for easy clean up in case of spill and had little compartments for lipstick and things. And they are washable! WOW!
I would love to have one of the cute totes or a shoulder bag. Maybe one day I will splurge. I just got their catalog in the mail so I can puruse that for a while and that should hold me until after the holidays.

Walking through airport terminals, I always spy VB bags & I always thought they were dowdy & a bit mumsie.
Tonight, I wandered through the store and I was very taken by the unique patterns.
I was sold after I threw one over my shoulder and found out it was washable.
Priced right, my LeSportsacs have some fierce competition now.
Special promotion till early Nov: FREE tix to HSM3 & an $ 18 cosmetic vinyl bag.
I picked up a curling iron sleeve, a tote & an early Xmas gift.

How many quilts had to die to make one of these bags? :(

You may have a seizure upon entering this store. The immense amount of colors could be overwhelming, but if you love Vera Bradley bags you’ll feel right at home.
This is probably one of the 3 stores I can afford to shop at on Santana Row, but this place doesn’t look or feel cheap. The store is decorated shabby chic style and it’s wall to wall purses, clutches, duffel bags etc. I was there to get a wristlet and knew the color I wanted. It wasn’t on the display, but one of the staff went and got it from the back for me.
This place is super cute and NO Vera Bradley bags are not for grandmas. The colors and patterns are fun and I work my wristlet everyday :)

If you know Vera Bradley bags, you’ll be very excited that they opened their own store! Before this store, I used to get my Vera Bradley bags at Cranberry Scoop in downtown Los Altos.
This is the 3^rd Vera Bradley store in California and this little shop is ADORABLE. If you’re afraid of color or print though, this store is not for you. This is probably one of the only stores in Santana Row where I can actually afford to buy a handbag. I wouldn’t say they’re «cheap», but they’re definitely cheaper than 95% of all handbags in Santana Row. The bags are soft and very well made. I love the Vera Bradley bag I bought that I use as my knitting/​crochet bag. Old lady at heart… why yes I am.
Other than bags (of all sizes, shapes, colors and prints), they have wallets, notebooks, and other little items.
If you’re already shopping (or window shopping), in Santana Row, stop by this quaint little shop. You won’t be bowled over by the prices, so you may actually be able to leave Santana Row with more than just Ben and Jerry’s ice cream.