UNC Community Management

There is a reason why this company got such horrible review and only one star. If you are an HOA looking to switch management company don’t pick this one. My HOA switched management company in April 2016 and I thought we could not do any worst then the previous management company. Boy was I wrong. They are unprofessional over the phone and you could not get a hold of either of the managers, Sue or Ron, since they are alway in aa meeting or on the phone and they never get back to you. One star. Run don’t walk away from this company!

Complete morons.
When you need something from them, expect a longer than expected wait. I had to endure these clowns for 5 years.

It happened again completed rude, no empathy for our situation, and a 180 degree shift in blame. I called Ron (owner of UNC) and told him out mail boxes were broken into for the 3^rd time in a year. I was quite reasonably upset and immediately he went into me about its not his fault, he doesn’t control the situation, etc. no empathy, no concern, just an «oh well, this isn’t my problem». I am done with these guys. I have filed another complaint with BBB, I have brought it to the post masters attention that unc and the board, based in Rons recommendation, had done nothing to secure the property and our mail.
I wish I could give these guys negative stars maybe a –5! Horrible customer service doesn’t even come close to the what I’ve experienced over the years with these guys, they just don’t get it. I rarely complain about a business publicly but felt compelled to write my second review after noticing my first review has somehow been removed. That said, it always takes several phone calls and emails to get a response from UNC (Ron) and he never answers anything completely and when he does answer, he is defensive and unapologetic.
Most recently, as I am currently in the process of refinancing my mortgage, I was told by the bank I needed a letter from UNC that stated the percentage of delinquent hoa dues — nothing fancy just the number on letterhead. The bank tried getting it directly from UNC, who stated that the request would need to come directly from the homeowner, which was the right response. However, when I called and asked Ron’s son Ryan to help, he immediately gave me am attitude, said he didn’t have time and told me I’d have to wait. I let him know it was just a simple one sentence letter he would have to write and that it shouldn’t take long. He proceeded to tell me that he is the only one in the office and that he is currently managing 2000 people and that my request would have to wait possibly more than a week. I questioned his statement and said 1. I doubt you are managing 2000 people and 2. Having a single person in the office is bad business practices. I wonder where that big chunk of my $ 430 per month hoa due goes? obviously not into making sure they have enough staff on hand to run a proper business. I also let him know that the longer I delay getting the information to my bank, the more money it will cost me by having to pay mortgage at a higher interest rate. He didn’t care!
Again, this is just one of many negative experiences I’ve had with UNC and I am completely fed up. I am on a path to have them removed as our management company as they are incompetent, rude, and unprofessional.
I am also contacting the bbb to make a formal complaint.

The only management this company does is manage the money going into their bank account. I served on the Board for Walnut Place HOA in Fremont from 2011 – 2013 until I moved, and got to see first hand how bad this company manages things. First off, what business, in this day in age, works without a valid up-​to-​date contract? This one. With the OK from the HOA President and her cronies, there was no insistence that a formal contract be established. Do you know why? UNC believes a handshake is all that is needed. Without a contract, who’s to hold them accountable for not doing what their contract stipulates. No one… and that’s how they like it. Second, who stands behind paying vendors/​contractors for work that may not have been approved? This one. I served as Treasurer for the HOA and was told that even though there might not have been a change order or an approval for the work, we can’t withhold payment for an HOA/​management error. You know how I was rewarded for pointing out that fallacy… the HOA President took an emergency vote, with UNC’s support, to revoke my duties as Treasurer because her vendor wasn’t getting paid. Really? And instead of going through the proper process of checks being approved for payment, this company gets their monthly stipend via automatic debit, so nobody can question it. Thirdly, who allows the HOA President to provide janitorial/​landscaping services to the complex without a batting an eye with regards to a conflict of interest? You can guess who. This company does nothing to protect the interest of the HOA.
This company is bad news for anyone that uses them, or considers using them. They tend to make up policies as they go along. Before I moved, I was up for re-​election to the Board. UNC tried to insist that I resign from the Board because I was selling my condo. Until I actually sold my unit, I saw no reason that I needed to resign. UNC could not provide one bit of language from the HOA’s CC&Rs that indicated it was a requirement for a Board member to resign if they were in the process of selling their home. UNC questioned my integrity and tried to insinuate that I would not have the HOA’s best interest in mind. Yeah, this is coming from the same company who operates carte blanche on the HOA’s dime. It’s a shame more residents don’t partake in the activities of their HOA. as they would learn how things are really poorly managed.

The people that work here are very rude. They’re rude on the phone, they’re rude in their letters. The tone is very accusatory. If some little thing happens (like the sattelite company ran the wires wrong they send you a letter saying YOU ARE IN VIOLATION, like you’re a criminal or something. When I called whoever answered asked for my address. As I was halfway through giving it, she said «what is your address!» I said I’m telling you right now. I was also IN VIOLATION when I had a welcome sign that said Everybirdy welcome. It was a sign with 2 little birds on it. I had to remove that immediately or face consequences.

I must agree if I had a choice I would not chose for property management I would not chose UNC.
The utility rooms to our condo units are locked for security reasons and attempting to coordinate access for utilities like comcast, att, etc always resulted in a failure on UNC’s behalf to provide access when needed. Even after giving them plenty of notice they can’t seem to be relied upon, are very hard to contact and do not respond to their emails in a reasonable fashion.
Several of the contracted work on the property like deck repair, lighting issues etc go unfinished or result in shoddy workmanship because no one follows up on the results.
They keep bankers hours, suck us dry of our homeowner dues and provide very poor service overall.
Walnut Place Homeowner in Fremont.

Market Square in Oakland finally got rid of them last year and so did 888 7^th Street in San Francisco and the Sonoran in San Jose. I would not recommend them to anyone. I would check out other website for reviews of their firm and also the San Jose Better Business Bureau. Try contacting board members who dealt with them before you consider hiring or interviewing them.
I ditto the other reviews and the experience they had with them.
Finding good Property Managers are difficult… I recommend skipping them.

If i had the say in who my mgmt company is, UNC would not be it.
Lori and the receptionist who picks up the phone are not professionals.
Their work hours re 8−4p
I have been trying to contact the Lori (the rep) for my specific property all week. Lori either does not work her full 8 – 4 or her receptionist has been given clear instructions to make up lies and avoid her residents.
i left mesg, she does not return phone calls.
The receptionist doesn’t listen to what ppl say. all she does is saying hello this is unc, how can we i help u. i go, i’m looking for lori, she goes, she’s in meeting, she is on call, and transfers me to her voicemail. I do not get the opportunity to reply. do you know how to fuckin talk on the phone? one person says X, you listen and reply and make sure u let X reply if he needs to. You do not just listen to X or cut X off and do whatever u feel like.
helllo we are fuckin paying you twits money to address concerns. if you don’t answer the damn phone, how do we communicate???
hoa just should fire u ass and u can go begging under the freeway.
you should be on ur knees thanking us that u still got a job for the crappy slacking job that you do.

This management company is hired by the developer to manage the building during the initial stages of a new development and makes no effort to hide the fact that all of their actions are for the benefit of the developer, not the HOA that signs their paychecks.
Multiple requests by homeowners to get copies of contracts entered into by UNC on behalf of the HOA were routinely ignored and negligent practices abound.
My new condo development at 888 Seventh St, in San Francisco, was able to successfully recall the developer-​majority HOA board of directors and hire a new management company and things have been getting in order.
Do yourself a favor and openly question a decision to purchase a condo that is run by this company and if you are currently stuck with them, do whatever you can to change it.