Toys R Us

Great service
Came in to replace item under warranty
And got a five star customer service
Item was a gift manufacturer told me to try and get the store help because they are having the part in question under back order and it nighttime month
Store rep’ call them verified all needed info got a new item and at the end even Ofer to replace to a different item with no extra charge

I’m giving one star because I have to. I went to this Toys R Us today on a shopping spree with my 4 year old who’s birthday was today. Everything was going wonderfully like any other time I’ve been here until we reached the register. The cashier James was rude from the beginning slamming our items and rolling his eyes. He forgot to scan one item on the counter and when we pointed it out he rolled his eyes snatched the item scanned it and slammed it on the counter. I swear if it wasn’t my daughters birthday and she wasn’t there I definitely would’ve given that a-​hole a piece of my mind. I’ll probably go back tomorrow to speak to whoever hired this piece of work. This review is based solely on James everything and everyone else there was wonderful

The girl CLAUDIA who helped us was extremely rude! She didnt greet us as we were arriving to her cash register and didnt say thank when we were done with our transaction. She basically gave us attitude the whole time.

I came here to pick up a gift for my friends registry, and I’ll admit that there was a sign that had directions on where to go and what to do to pick up gifts, but I honestly didn’t notice it. I talked to what looked to be the manager, and he was really impatient and rude when I was trying to tell him I was picking up a gift from a friends registry. He didn’t even seem to know what a registry was and scoffed at me that there was a sign in the front telling me what to do and that I needed a confirmation email, which I had. I felt like he was treating me like an idiot.
I don’t plan on coming back here. This guy was really rude and condescending.

Large selection of toys for babies and kids of all ages. The place is well kept and the service is decent. Great place to buy toys and bring kids to buy toys at. Location is in a plaza that has some eateries.

Make sure you are aware that this place is only for children 8 and under all the toys here are for babies or toddlers or little girls and boys don’t buy gift cards for kids that are over 8 I tried to buy an Apple Gift Card for my daughter who is 10 and they wouldn’t allow me to buy the Apple Gift Card with their Toys R Us gift card! Grandparents and friends of kids 10 or over if you want to get a present for a child 10 or over and go buy a gift card somewhere else or a present somewhere else, this store is not for 10 and over age group! The person who received the gift card will not be able to use the money you gave them for items from 3^rd party places like Apple computer.

I walked in and they asked me to leave my diaper bag upfront I got so bothered because my wallet cellphone all of my baby needs are in there I couldn’t shop comfortable with my diaper bag been under someone else’s supervision so I just left. I would of been fine if they searched my diaper bag while exiting the store.

Spacious and for the most part it’s always clean.
They have a large selection of toys and goodies to choose from.
I’m confident that you will find whatever it is that you are looking for.
Employees can be a little hard to locate but once you track them down– they are super helpful.

The store is great, they have good variety in terms of toys, video games, and bicycles. The layout is very organized and the staff is generally friendly and useful. On the toys r us website, you can order items and get free store pickup as a special right now which is a plus. Although if you’re going that route, the Monterey location tends to have more items in-​store. Both have excellent customer service over the phone, I have recently been calling around looking for a present for a relative. If you can’t find what you’re looking for in-​store, you should definitely check online because there’s a lot of options and so much more variety. But be aware that the store pick-​up policies and return policies can get a little weird when promo codes and replacement orders are involved. Just saying.

This looks like an old Toys R Us when you look at it from the outside. It’s a descent sized Toys R Us but it is smaller than the one that’s over at The Plant near Monterey Rd. I like that location better. This Toys R Us seemed a little messier and had a lot of empty shelves or didn’t have as much selection or variety as the other one. The workers are really nice and helpful. So if you just need to find a quick bday present this is a great place to come to but if you want more variety and choices, the other location is better I think.

This place has the worst customer service I have ever experienced. They have a horrible policy where they don’t blow up latex balloons only the foil ones. If you’re blowing up one type of balloon you should be able to for the other. I understand that the latex ones are cheaper and I was willing to pay more for the helium. The lady was right out rude. She wasn’t helpful at all and gave you attitude. I talked to her about how the policy was a little strange and she ended up snapping back at me. She’s in her 30 yelling at a teenager. Come on. Cashier — 1 356 260 thanks for giving me a reason to bring my business somewhere else.

I never received an email stating my order was ready. Once I arrived at the store I went to customer service and waited in line. After waiting in line I was told I had to check in at the kiosk. The order confirmation I received did not state I would need to check in at a kiosk. I had to walk to the back of the store, through the narrow crowded isles and carts blocking the way. A young man had my item right away. I had to go back to the front of the store to buy the gift wrap and gift card and wait in line for a second time. At the register I was told I could not receive a gift receipt unless I wanted to wait in line for a 3^rd time at customer service and then they would have to return my item and I would have to repurchase it. Not only that but from my previous experience with Toys r us it would probably take days to refund my money. Everytime I buy from Toys r us online or via the store there is always a problem. The online feature to buy and have it ready in store is supposed to expedite things and make it easier. Toys r us really needs to make things easier for the consumer.
Segregating the online purchases from the in store purchases is inane.

I like this place. There are SO MANY toys here! And they also have a small baby section so if you need bottles you are good here too.
There is often enough parking here, there is no specific time that it gets busy here (except for Christmas of course!) and generally you can get in and out pretty quickly.
Not much else to say really… They got toys… that’s it.

Okay location if I don’t have time to visit the Curtner location. Much smaller selection but the worst part is that they are always understaffed. Hard to find help on the floor and almost always only one cashier available.

We went to the Blossom Hill Toys R Us in mid December and again on Christmas Eve. The first visit was to check out kids bikes and the second visit was to pick up the bikes we ordered over the web.
I specifically want to thank Andrew in the bike dept. On our first visit to the store he spent over 20 minutes with us discussing the pros and cons of at least 8 different bikes that we were considering purchasing for our 10 and 6 year old boys. Even though he kept getting calls on his nextel/​walkie talkie he politely informed the callers that he was busy helping a customer. Andrew is very helpful and values his customers.
On Christmas Eve I worked with the internet pickup dept team. They were very helpful in resolving one of my mistakes. One of the bikes I ordered over the internet was delivered to the Blossom Hill Babies R Us instead of the Toys R Us (due to my mistake). Instead of making me drive over to Babies R Us and bringing the bike back to Toys R Us to be assembled, the internet pickup guy said he would call the other store and transfer the order over to his store. This worked out perfectly for me because Toys R Us had that particular bike in stock and assembled the bike while we waited.
Thank you Toys R Us for having such helpful staff in the bike dept and internet pickup dept.

Not my favorite ToysRus.
Hard to see from the street and parking always SUCKS! Going to start going to the one off of Tully and Monterey (new).

This Toys R Us is a bit older than all the other one’s I’ve been to. It is way too small and the toys are all cluttered along the aisles. I was just in here a few days ago and it was a little mess. Toys were falling off the shelves and it wasn’t neat. When I’m picking out toys, I like clean aisles and not overstuff shelves because that doesn’t make me want to look at things. There were not many staff members around for help. I went to go pay and no cashiers were standing open. I had to find someone to ring me up. Other than that, it’s an okay location with plenty of parking spots.
P. S. The bathrooms are kind of nasty too.

I live almost an hour away from this Toys R Us because my local store was out of stock of something I needed. I was told that this store still had some left in their inventory.
I called this store to ask if I could hold the item for me. While trying to find the item, the employee who picked up put me on hold. After over 40 minutes of waiting on hold… nobody ever returned to resume the call. I even called again, and nobody came. I am writing this review as my phone is on hold waiting for somebody to answer again and it has been nearly an hour. Since the store closes at 9:00 PM, I might not even make it to the store before it closes (if somebody answers the phone by then). I don’t understand what is wrong with the service.
PLUS! Their number is not a 800 or 888 number, so I am using up my phone’s minutes.
update: an hour later, someone responds and I ask again and they couldn’t find it… there goes my minutes+time

This is a great Toys R Us. Clean aisles, great inventory, and super friendly staff. I couldn’t find something and a salesperson offered to look it up in their other stores for me. Definitely better than some of the other Toys R Us in the Bay.

Though older and kinda dated, this is really one of the best Toys R Us-​es (Toys R us’,?) that I go to. It is usually very well stocked, the people are generally helpful, and whoever the 40 something year old guys who manages the place is, he is the bomb. Like, runs it like clockwork. Very impressed with this particular TRU