Thrifty Rent A Car

I will not use Thrifty anymore and I won’t recommend to anyone! It’s totally a scam. First, when I call them on their phone section, it said if you are extend your car extension is within 24hrs then the rate will be your rental record which is $ 24.99 per extra day. Just to make sure, I called twice to confirm the charge that will apply to my bill when I need to extend my rental for another day because my flight got change. The staff told me that around $ 32 extra will be added but end up my whole booking rate was increase! The staff at the return centre told me that there’s no record showing I called! That’s ridiculous! Do NOT TRUST THRIFTY! Even my previous researvation for the daily rate is all changed! From previous $ 182USD/​wk to $ 200.20USD, $ 24.99USD/ day to $ 27.49/day and PLUS 1 extra day at $ 27.49! Of course, there are whole bunch of fees apply at the end (concession fee recovery, CA tourism assessment transportation fee and tax)! It’s pretty much whatever rate they say you have to pay… I end up paying extra $ 70 USD for the 1 extra day!!! I called the company for complaint the lady said it’s company policy and do not let me speak to their manager. I share with some blogger and they told me I should definitely share my experience so others don’t get into this. Maybe $ 70USD to some of you is not much but I whether use this money to help others than paying something that’s not make sense at ALL.

When renting the car I had to go through 3 cars before finding one where Bluetooth worked. When I asked if this was standard the Thrifty employee repli3d, «don’t f*cking disrespect me!».
Then when I returned it they tried to charge me $ 9+ per gallon, having g failed to inform me of their gasoline policy /​options when I picked up the car.
Also, one car was covered in cat or dog hair. Another one had cigarette burns on both the driver and passenger seats and stunk of smoke.
Terrible company.

Please stay away from these guys. They might attract you with low prices up front, but they will end up surcharge you up the nose for random BS. I am not going to details over these money grabbing pigs, but just stay away from places like these and rent from reputable places like Hertz. It is not worth it. $ 75 is what they charged me to have some minimum wage workers vacuuming their car, screw you

Very dissatisfied with this location and my rental experience, I’ll start from the beginning of my rental.
Was taking a trip down to disneyland and found a car rental for $ 9 a day, as expected we have to pay insurance and I quote «a $ 25 fee for under 24yrs of age driver» also okay. We figure plus tax and such that her estimate of $ 120 or so was reasonable.
We use the gps we asked for $ 14.99 a day, and it completely freezes 12 miles from our destination, we realize this 2 miles from our exit… we couldn’t get it to work, on/​off switch did nothing, it just plain didn’t work.
So when I drop off the car, I immediately tell the attendant that the GPS did not work, because I wasn’t about to pay for a GPS that didn’t even work. He says, so you didn’t get to use it? and I said no, it did not work.
He continues into the car to get mileage and all the numbers he needs, prints out a receipt and asks if it looks ok? I see its over $ 400 and am shocked and start asking about all these extra charges, the guy points to the charges and mumbles something, walks away a few steps and says, «ok I just charged it, here’s your receipt». I start looking at the receipt as I’m exiting, thinking he would have taken off the navigation system. Of course he did not.
I see that the $ 25 fee for me to drive the car was PER DAY, so my being able to drive the car cost more than the actual rental of the car (4 days). The lady who gave us the estimate at the beginning also failed to mention that there was a «Loss Damage Waiver» in addition to paying for insurance. surprise!
I called customer service the next day to explain my experience and I stated that I was upset with the lack of disclosure of all the extra charges and 4 day $ 25 fee for me. I didn’t expect them to do anything about those charges but wanted to tell them I felt deceived when the first lady went over the charges with us. The navigation system however, she told me she could do nothing about because the attendant who I dropped the car off with did not put a note in saying it was problematic. In other words, I am being penalized because their employee failed to do his job correctly. I feel he did this on purpose, knowing it would not be refunded if he didn’t put a note. I don’t think that it should be the employee’s word over the customers.
Over all, lack of disclosures, taking advantage of customers, and lack of customer service for those who are subjected to this. I just didn’t appreciate being tricked into paying $ 300 more than quoted and just plain ignored when I notified them of a problem I had.