Dollar & Thrifty Rental Car

Horrible horrible service, had to wait 1.5 hours for a car because they didn’t have one available and I reserved one online! Then to top it off they give me completely different info from what is on their website and tell me that it’s a higher amount! ABSOLUTE WORST!!! Even the manager could not help me!

I reserved a Car back in January and when I arrived in April they did not have the Compact car I rented they said they only had a full size or economy and the economy was to small so I had to pay for the full size. I fueled the car ½ mile away from the airport and was charged for fuel. The lady on the phone with Dollar said it was my fault for accepting the larger car and that I could have gone with another rental company. Really then why would I make a reservation at all. Very Disappointing.

I would’ve given 5 stars but, I really am suspicious on their business practice with lost and found.
First, the initial car I drove off in was a Yaris. No damage on the exterior, but as soon as I was on the road there was a rattling and windy noise that I could not figure out, I opened the hood, and then when I was on the road again it felt like I blown a tire. I looked under the car and found the tire guard and the area behind front bumper was torn up. Well this isn’t safe at all. So I went back for a Vehicle exchange. The man helping me was very understanding and helpful even offered a complimentary upgrade. He alone gets 5 stars (Ernesto).
When I left the parking garage with the new vehicle, I had forgotten my sunglasses in the other vehicle in the middle console cupholder. I thought to myself should I drive back up to the garage and get it, or just go back after the weekend. I obviously made the wrong decision by not going back up. I received a call that they have it, THANK GOODNESS. The process of retrieving your lost and found item is terrible, I don’t even want to share the steps it takes. When I called back, all of sudden, they don’t have it anymore.

Great price, great service, great car and got frequent flier credit to my American Airline AAdvantage account — be sure to ask for your frequent flier mileage credit. Thrifty is always great!

Hit me with a $ 75 cleaning fee for no reason. Refused to remove it. Must now contest charge via credit card company. I will never rent from Dollar (and also Thrifty which they own) for the rest of my life. Also I’ll use a real airport like SFO, since SJC doesn’t allow Über or Lyft. You can find cheaper rentals on kayak or on Costco travel. Also, note recent articles in New York Times etc. about fraudulent practices by Dollar.

Wow what a horrible experience. I reserved a car for Dollar and arrived at the airport. The dollar/​thrifty counter was backed up. Only two people working the counter and they were slow. While I stood there four people left the line and cancelled their reservation and went to other counters. No one else was backed up as badly. After an HOUR I called hotwire to see if I could change the reservation. They said they would have to call me back. An hour later they did and I was standing at the counter (finally) so I didn’t cancel. I asked to be upgraded to a Prius. They were kind enough to give me a 50% discount on the upgrade. If I had known what I was getting I would have just gone back to Budget. Two weeks before same airport with budget and got a fully loaded Prius for the same amount. This time with Dollar I get a Prius C that doesn’t even have cruise control. I rented the car to drive 3 hours north and back. An hour into the trip the Bluetooth went out on the car. When I took off I realized I didn’t even have a full tank. 20 minutes of driving and I was already at the ¾ mark. No way with a prius! 50 mgp is what the car said it was averaging yet a I had to put in 9.5 gallons before returning it. I only drove 300 miles. That should have gotten me 450 miles. Rip off on so many levels.

Had to cancel my reservation at the last minute (while at the check-​out counter) since I wasn’t told prior to my arrival that a credit card was needed.
I’m not used to renting cars, don’t travel for business– how am I supposed to know that a credit card was preferred? and since I only had a debit card they informed me that a credit check was required for debit card payments. «um, no. Sorry, I decline since I don’t agree with having my credit run and having my score deducted due to an unnecessary inquiry.» How inconvenient!
To top it off, it’s been a month and my refund for the collision cost still hasnt been refunded to me. Whenever I attempt to call the customer service line I end up on hold for 15mins! Ugh!
This entire process was highly unfavorable. I’ll never use DOLLAR again.

Started my Car Renting dilemma with more questions than answers. I needed a big SUV, wasn’t available online at the price I wanted, so I rented a smaller SUV and took a gamble that they would help me at the front desk. Gotta say I was nervous by all the bad reviews on here. But Diana or Dian (sorry if I misspelled your name) was the person who first helped me, and It wasn’t bad, was actually very helpful and patient. They let me check out the lineup on the 7^th floor, went back down asked the same helpful lady if I could upgrade and what was to pay, at this point I thought I was pushing there buttons, but guess what… Wow they actually helped me! And I was beyond grateful! Was in my was to Las Vegas with a big SUV, great price, and very happy, drop off was good at LV also! Gotta say just give them a shot, I might never rent here anymore but ill give it to them this time, they definitely gave me a wonderful experience ill never forget, and trust me Ive rented with dollar, fox, enterprise, alamo, hertz. This wasn’t bad! Good luck.

This is for the San Jose Airport Office. Wish I had read the reviews before I rented July 17 2015, but it came on the Southwest website when I booked the flight (I will be talking to them also). Waited one hour in line. Total by the time I got out of the Airport… one and a half. I saved some money and missed my appointment. My bad for trusting this company, BUT never again. The return was no better, I just walked away before I missed the flight home. RENT AT YOUR OWN RISK

Thrifty has been the most ignorant and careless towards customer service. I rented from thrifty on 2^nd July 2015 to 6^th July and returned the car hours before time. There was no one to take the car from né at the airport around 5am in the morning, so i just dropped the keys off in one of the key drop off boxes tagged as thrifty. I WOULD STRONGLY RECOMMEND NOT TO DO THAT EVEN IF THEIR REPRESENTATIVES SAY ITS FINE TO.
I called thrifty security the following day to confirm about them receiving the car since the money blocked on my debit card was not released till the following day. Customer care executive on phone reassured me that they had received the car and because of some error on their end they didn’t close my order.
On the following weekend i kept on receiving calls from thrifty security saying i have not dropped off the car and i should call their security office immediately as negligence would result in legal actions against me. I followed their directions and called them back immediately and after hours of waiting on hold customer care executive told me the security department does not work on weekends. I kept on receiving these calls from their automated system time and again for the weekend and that too with frequency of minutes.
I sent many emails to thrifty without any response from their side till now.
Giving them 1 star since i cannot give lower rating.

Customer service = «Worst ever». I booked two cars for the long weekend, full size Sedan. Cars were in good conditions. No problems with booking. Just that insurance rate was too high. What put me off was the post return service! I figured i was going to get half an hour late to return the car and so called the customer service and they gave me a 45 mins grace. I returned both the cars in grace period but they charged me late fee on one of the cars. The guy kept shouting on me (literally shouting) as to how they don’t give a grace period. I called the customer care and they said they cannot help!!! They don’t know why i wasn’t charged for both the cars. I told them I had a grace period. They are like we donno why you weren’t charged for the other, we cannot see any notes for your call!!! That’s it. Never booking again. Not for the car but for a shitty after sales service.

There is a reason this place BARELY has 1 star… been in line for 40 minutes and still 10 people deep. 2 people running BOTH the Thrifty and Dollar rental stations. DO NOT GO HERE if you need to get anywhere within 24 hours!

The majority of the reviews seem spot on with my experience. Dropped off the car at 5am with no one to greet us or inspect the car. Had the leave the keys in the box and car unattended. Two weeks later received a call saying there was a claim on the car for front end damage! 573 $ worth bit it is amazing how there was no damage when we picked up and dropped off the vehicle.
I was informed I was still responsible for the damage that occurred even though we did not so it! It’s a great scam because no one is there to watch the car late at night or early in the am so they can say anything.

The car I reserved was not ready. They offered me a different car instead and kept my rate. The car I got was hammered. Had scapes and damage to it. I have never had a problem with dollar in the past but for sure would never use them in San Jose. It wasn’t a surprise half of LA was coming to town for the game why were they not prepared for the mass amounts of people and have cars ready. That is poor management. Front license plate was folded in half and the attendant at the exit gate kicked it back into place what a worthless person and employee he is.
Update. After taking all the online surveys about my experience with this dollar location. I got a email that stated we are sorry hope we can do better next time. No offer of a future discount or anything. So for all of you out there don’t rent from this location pay more and go with a better service. Reducing my two stars down to one now.

Needed a rental car for one 24 hour period to attend the Pac 12 Championship football game at Levi’s Stadium and booked my rental on
to maximize my Southwest Rapid Rewards points.
The rate I booked clearly promoted 1200 Rapid Rewards points for the rental, yet it is nearly a month later and I still have yet to receive all of my points. I’ve even sent an additional request for my proper points via the Thrifty website and have heard absolutely nothing from them.
Picking up the rental car took a little longer than I wanted and every one of their cars is way up on the seventh floor of the building. That nonstop spiral and very tight driveway down those seven floors is a royal pain in the ass when leaving the rental facility and returning.
Fortunately, Levi’s Stadium was so average it gave me no real reason to return to next year’s Pac 12 Championship game or a 49ers game, so I won’t have to worry about renting from this Thrifty again in the near future.

The was an obvious white stain on the driver’s seat prior to me picking up the vehicle. The porter told me that this vehicle had the best mileage and that I just report the discrepancies to the guy at the gate to annotate my findings. Andy, the customer service guy who helped me at the gate prior to releasing me with the vehicle heard my claim. I even told him twice!!! He just looked at my paperwork and released me. the next day when I returned the vehicle, I told the lady that I noticed a white stain on my seat and I wanted to verify that her predecessor did his job to annotate my observation from yesterday. It came to my surprise that Andy did not do it and that he set me up for failure. So not only did he ignore my concern, I would’ve been charged for damage that I didn’t do. Thank God the lady who closed me out was kind enough to not charge me.

THIS REVIEW IS FOR THRIFTY CAR RENTAL AT THE SAN JOSE AIRPORT LOCATION ONLY.
Horrible service and total BS from start to finish. I rented a car through Expedia as part of a travel package and prepaid the entire amount in advance. When I arrived at the airport there were 2 counter clerks and 26 people in line ahead of me. What was the point of advance reservation and payment if you still have to wait in line?
I Decided to be calm and patient while I waited for over an hour. Thankfully I wasnt in a hurry, but there were people in line who missed meeting, appointment, and even one poor guy was late to his son’s wedding.
As I got close to the counter I remembered that I got a new credit card in the mail the previous week and I forgot to bring it. I had just rented with Enterprise two weeks prior and they simply took $ 100 deposit from my debit card, it was no big deal.
Thrifty/​Dollar said they too would take my debit card with a $ 80 deposit BUT they had to run an inquiry on my credit report. WTH? I paid for the car in full, they were taking a deposit, why do they need to ping my credit? I felt like I was getting scammed, I did not want an inquiry on my credit report, so I asked if I could just cancel my reservation and go to another company. The lady told me I could not cancel since I pre-​paid.
I’m fuming at this point and the second male clerk looks my way with a sneer and says «Most companies don’t even rent to people who don’t have a credit card.» *blink blink* Um did that just happen??? Did this car rental clerk just throw out an unnecessarily rude comment for no reason? He wasn’t even part of the conversation AND I have a credit card you condescending jerk, I just forgot it!
With no other options, I let them run the inquiry. Needless to say I was unimpressed with the line when I arrived, and left with even less respect for Thrifty/​Dollar. I will never ever rent from them again and I will be contacting Expedia about my experience with their «partner.»

I would avoid using Dollar. Used to be my favorite, but not after my last 4 trips. On a recent flight to Oakland, there were no cars in the rental car lot at the airport. I, as well as all the other people, had reservations. There were about a dozen of us waiting an hour for a car to be returned so we could take it back out. The car was not very clean or well maintained. Dollar is off my list for rental car companies

Made reservations online 15 days prior to pick up. Then when I get there they don’t have a car… waited 30mins barely made it to where I needed to be.

No complaints. Nothing special either.