The Water Damage Experts

This company is top notch! One just couldn’t ask for better service. They are honest, prompt, capable and communicate complicated issues in plain english. Steve was wonderful. He simply couldn’t have been more helpful. I wouldn’t hesitate to call them again should the need arise.

I work managing around 200 units downtown Palo Alto, we take great care of our tenants so we expect fast service and wow did we get it! Steve came to the site in Palo Alto immediately, gave me a quote and completed the work on the spot in just a few hours! this was a tight squeeze in a crawls space but they made quick work of it. Great customer service from these guys, they are on our list to call again! If you have water damage, like we did from corroded pipes leaking grey water under a property these guys are the ones to call.

Update:
I am a property manager for 20+ duplexs,
and we worked with The Water Damage Experts to removed soiled water from under one of the units.
The water Damage experts were out within a few days to give an estimate,
we decided to work with the water damage experts with this job.
They came out promptly a day or so later, it turned out there was more damage than expected and raised the price by $ 1000+. We agreed to pay the orentiginal price quote and after we were sent a detailed statement we would pay the remaining balance. They removed all the soiled water and prepared for the plumbers.
After some complications with the finance department regarding the remaining balance, The President of the company Joe Mendiola contacted me regarding my experience and went above and beyond my expectations and resolved the issue. He was kind and you could truly see he cared for the company he worked so hard to create. He took my issue very seriously, and made it a point that he would get to the bottom of the situation with not only myself but his employees as well.
Just because of Joe Mendiola, I will refer this company to any one that need his services!

I’m writing this review to give other Unilocalers some of idea of what to expect and less to rate this company, because I honestly don’t know if they did a good job or not for the money (but obviously I have my doubts).
One evening I discovered that I had a leak in the kitchen/​laundry sewer line; the pipe had broken completely off in the crawlspace under the house and waste water had been accumulating for a few days. It looked and smelled pretty bad although no human waste was involved. The plumber said the mess would have to be cleaned up before he could start working on it and referred TWDE. They set up an appointment for the next morning. Dana came by later than promised (but he did call), looked over the situation, and gave me the estimate. It was for $ 1700 to treat an area of 100 sq ft (approximately 10′ x 10′). There were a lot of fixed, minimum charges for things like waste disposal, setup, etc. which seemed reasonable, although a hundred here and a hundred there does add up. Items which I felt a bit uncomfortable about were a $ 3/​sq ft «Bio Rinse» treatment, a $ 175 charge just to have a blower running to draw air out of the crawlspace while they were working, and a $ 250 charge to fog the crawlspace after treatment. At the time, I really wanted to get the sewer pipe fixed, and I was comfortable with the plumber, so I decided to let Dana start on the job. He left to get some supplies (2 large bags of SuperSoil) and returned about an hour later to start. Dana covered the floor leading to the crawlspace access with protective paper, then he and his son worked on removing the contaminated soil, disinfecting the area, and covering it with a plastic tarp so that the plumber could easily access the pipe over the still-​wet soil. BioRinse appeared to be a strongly perfumed disinfecting spray which they applied with hand sprayers over the soil they had spread out. Dana and his son did not wear any protective gear besides gloves, maybe because human waste was not involved? I decided to forgo the fogging and he was agreeable with that. They were finished in an hour and a half, and I doubt that more than a cubic foot of soil was replaced. Did they do a good job? I really can’t complain, except for the price. Dana was very kind, courteous, and worked diligently. It just seems like a lot of money: $ 1000/​hr. According to the plumber (who did a great job by the way), he recommended TWDE because they were less expensive than other firms.
What is needed are more reviews on this kind of service.

My rating is based on my experience trying to schedule an estimate (resulting in 2 no shows for confirmed appts).
I called to request an appt on Thursday. Dana returned my call a couple hours later and said he could come over Friday afternoon but needed to call me back in the early evening to confirm. He didn’t call.
Ali called me on Friday afternoon (Dana is Ali’s supervisor). He told me he could come Saturday at 9:00am. He didn’t show up; he didn’t call.
I called the office, they patched me through to Dana who apologized and we scheduled another appt for Monday at 9:30am. He didn’t show up; he didn’t call.
I conveyed all this to the office — they offered to have Dana call me back, but I’m done waiting for these guys.

Our plumber found water damage just before a weekend, preventing a fix to our drain line and which needed immediate fix. We called a few places, one of which was Steve, from the Water Damage Experts. He was very responsive, and agreed to stop by in-​between jobs that he was doing across the bay, and provided a very competitive estimate. After some decision process, we decided to go with them since they were available on sunday, the very next day. As scheduled, Steve and a co-​employee arrived and finished the job on time, and gave us a very detailed report of what was done, and what plumbing fix needs to happen. Apparently he has over a decade of experience, and seemed very knowledgeable. He also took care of working with our homeowners insurance to fill in on the claim. Finally, the plumber had no problems fixing the issue quickly, and said the water damage job was well done.
In conclusion, I give the five stars for the responsive service, a perfect job, and excellent follow up.
Completely agree with the opening line on the previous review.

You hope you never need a service like this… But when you do… I’d say Use these guys!!! They are prompt, efficient, really nice people… They did everything they said they would. Dana was great to work with, understood exactly what needed to be done and went right to work. Kept the area as clean as possible. Great job!!!

Carlos, You Rock!
Carols came out and cleaned up the BIG Mess from a pipe that broke under my house, This pipe was draining from our shower, dishwasher, kitchen sink and washing machine. The smell was beyond HORRIBLE! Great customer service and very prompt.
Anyone who has water damage in or under your house should call The Water Damage Experts. 1800−560−0110