Kelly’s Carpet and Housecleaning

Kelly is NOT the owner of Kelly housecleaning anymore. Kelly moved back to Brazil and sold the business to Daniele. Not convinced? Try to talk to Kelly herself.
Daniele is not honest as Kelly was. She doesn’t do carpet steam cleaning. She subcontracts, but does not pay the subcontracting companies that work for her. The agreement was to pay 70% of the gross to the subcontractors, but she doesn’t. She is a crook.
On Thursday April 16^th, as a subcontractor I steam cleaned a carpet for her on commission basis at 2195, Golden Gate Ave, in San Francisco and to this day didn’t get paid, even after asking many times over. She just avoids my calls and doesn’t return my text messages.
On Saturday April 18^th I steam cleaned a carpet at 1149, Filbert St, in SF and to this day I didn’t get paid. Too bad…
Why give business to a crook and cheating company that robs people of his or her hard work??? You don’t want to be part of a scheme to rob and cheat hard workers, do you???
JUST AVOID IT ALTOGETHER! THAT SHOULD NOT BE THE WAY TO DO BUSINESS. HONESTY SHOULD COME FIRST!!! THAT’S THE WAY I DO BUSINESS. I PAY MY EMPLOYEES EVERY SATURDAY, RAIN OR SHINE.
Xavier

I have been using Kelly and her husband & team for over 10 years and can’t speak highly enough of their hearts and their services. They are practically like family now. They do an amazing job cleaning the house, will do the laundry, then fold and put my clothes away too which is a HUGE help to me as a single mother who is too exhausted on weekends to do much around the house. I really feel like Kelly and her team are invaluable part of my life and so grateful I have found them!

Kelly and her team were fantastic! They were thorough and very time efficient. We will definitely be using them again!
They made sure we were completely satisfied with the job they did, and didn’t leave a spot un-​cleaned.
Great service!

Kelly and her husband Geni have been cleaning our house for over 5 years. So I can say with authority my recommendation is based on an evaluation that has stood the test of time. They have consistently performed in an above average way. My wife is very particular and loves them because they always go the extra mile. Their attitude is positive and I like that because I am fussy about people in my space. We have had many schedule changes over the years and they are very flexible and accommodating. Also, house cleaning is very personal and requires a high level of trust and they have demonstrated their trustworthiness over a long time. Their rates are very reasonable so I highly recommend them! For us having our house cleaned has become a necessary luxury.

Kelly and her husband do a great job! I am pretty particular and have tried other cleaning services before. They are prompt, very kind, returns text messages, and thorough in their quality of work. I have recommended kelly to two of my friends and they were equally satisfied. I am posting this review after having 3 cleanings with them so far and I anticipate working with them for years to come.

We made an appointment for an estimate this Tuesday to have our place cleaned on Wednesday. We booked it almost a week out because that is all she had available and the Unilocal reviews looked good.
Well, we waited for them to arrive today
at 4:00pm, the scheduled appointment time… nothing. Around 4:30pm I left a message… nothing. Then, I sent a text message… nothing.
That’s right, no one showed up for the appointment. No on called. And, no one returned our text message. No shows, no communication, no good. We are very disappointed.

Kelly and her husband have been cleaning my place for the last few months now. They are very friendly and respectable Brazillians. I usually text them a week in advance to come and clean my apartment. They bring their own supplies and are very thorough. I have a small SF 1 bedroom apartment with 3 major rooms + a bathroom and it takes them about 1.5 hours to clean it. What surprised me was how they even cleaned my fridge and my compost container! They are wonderful!

Kelly and her crew packed a wallop on our condo. We were moving out and needed a deep all-​over scrub, the carpets to be steam cleaned and the (many) hard to reach windowsills to be dusted and washed. I like to think of myself as a clean and tidy person, but getting behind the fridge and stove was something I never quite got around to doing. Our place is sparkling clean now and our light colored carpet and carpeted stairs look fantastic.
Also wanted to mention that Kelly and her crew were prompt, professional, and even texted to confirm the appointment the day before. I would highly recommend hiring Kelly if you need help getting your home to look its absolute best.

Kelly & her partner efficiently and thoroughly made my 3 bedroom flat sparkle! There’s been a long history of tenants here who don’t make time to clean so I truly wanted a good ol’ fashioned deep clean, bleach n’ all. And that’s what I got! They even got my windows and fridge interior clean in the 3.5 hours they were here. Looking forward to booking their return! P. S. Kelly has very flexible availability :)

I have been using Kelly’s services for 7 years.
And they are not just cleaners but they are my friends now and I even speak Portuguese thanks to them:) Which is a bit crazy.
First of all they are trustworthy. I leave really expensive gadgets, watches, money all around and nothing has ever happend. They keep a key to my apartment and come in and do their cleaning and when I come home it looks like a clean hotel room. It feels good.
We started using their services for our offices for the past 2 – 3 years as well. We have regular office cleaning 2 days a week and they do a quick spic and span job and leave the place shining and they are very friendly and almost part of the team. Everybody really likes them including our office dog.
We throw big parties every quarter with a few hundred people and after the party they bring in a crew and clean up everything within a few hours.
Overall they are very hygenic, energetic, fun.
They are Brazilian and they may not speak a lot of English but they know what needs to be done and you can point them to the right directions and you will have a sparkling space and if you’re in the space when they’re cleaning, they are very friendly. But you may slow them down if you are around as they are very respectful and don’t want to bother you.
I hope this review helps and do not hesitate to contact me if you have any questions.
Honor

no complaints. They are quick, professional, and reasonable, and the house looks great after!

I’ve used their services for past two years and I like them. They’ve never canceled any of the appointments and do a really good job cleaning. And most importantly trustworthy!

Kelly and her team did a great job cleaning my house recently. I called them up and explained to Kelly what I needed done and set up our first appointment. I hadn’t done a big clean in ages, and the place had a few cobwebs and dust-​bunnies under some of my hard-​to-​get-​to furniture, but her team went through every nook and cranny, covering every square inch, and left my place spotless. I’m so glad those horrible cobwebs are gone. They showed great attention to detail while they were cleaning and a very friendly attitude seemed to be their calling card. I’m so pleased that I’ve told all my neighbors about what a thorough job Kelly did for me. I’m definitely going to have them back to clean my house for the holidays.

This is my updated review…
So since my last review, I was contacted by the owners friend /​translator offering to reimburse me for the sub par service in hopes that I would take down my review because apparently it was affecting their business.
Funny thing is the person who contacted me on behalf of the owners agreed with my review.
I was told that the owners are going to be retrained on how they perform their duties. Also instructed in how to have better customer service.
I have been reimbursed for my problems but I refuse to take down my review but instead leave an updated review. I feel to obligated letting the next person know of what I went through in hopes they can avoid the same hassle I went through.

Kelly’s has been excellent for us! They are very friendly, quick but thorough, work hard and efficiently in our small apartment. They did the extra touches without asking and gladly did those that we asked for. Priced fairly, very happy with their work! Thanks for your continued great service!

Love Kelly and her employes! Great cleaning for a great price!

I have used Kelly and Genivaldo’s house cleaning service for about 7 years. They are extremely reliable and I would highly recommend them. They do an excellent job and they have never let me down. I believe their company is going public soon and I will be the first to buy stock from them. They are also really nice and accommodating to my hectic schedule. Thanks for being awesome all these years.

Kelly and her crew are fantastic! My usual carpet cleaner was unavailable, and I hired them for house and carpet cleaning after our tenants moved out of our 2 bedroom 2 bathroom apartment in Diamond Heights. They were on time, and super professional. The cleaning job was VERY thorough, a lot of attention to details, and on top of that they were fast and efficient. I’m highly satisfied of everything! I can’t say enough good things. I also loved that they were so accommodating, I don’t live in the city and most cleaners only would give estimates after a walk-​through, Kelly just gave a quote over the phone. Their rates were also very competitive compared to other local cleaners. I would HIGHLY recommend Kelly’s services! Thank you!

I have been having them cleaned my house twice and will highly recommend hiring them. They are very professional in doing their job!
My 1300 sq ft unit was cleaned in 2 hours. Very quick and clean too.
I also recommend hiring them every month as they will offer a better pricing.

Housecleaning services are A+++++
I HIGHLY recommend hiring them. Them? Yes. It’s a 2-​person team: Kelly and Jenivaldo. I’ve used a variety of housecleaning services throughout the years, but this is the first worthy of a Unilocal Review.
My place needed a thorough spring cleaning… BADLY.
They came over for the first time 3 weeks ago, gutted my apartment, and turned this place into a palace!
They cleaned behind my couch, the inside of my oven, behind the books on my bookshelf, and places that I probably don’t want to know about. **My place was so clean and organized that I decided to keep them on for regular service.**
On top of that, prices are *really* reasonable. I don’t want to quote what I paid because I’m sure that it varies, but take it from the money-​saver herself. They’re worth *every* penny!