The Home Depot

Please do not ever shop here because you will get absolutely no help. We went three different times hoping for a better outcome and the last time we went was awful. They are extremely under staffed & when I asked for a manager after asking for help 5x a manager never came which is ridiculous so we finally left and will never come back. We will drive to blossom hill or curtner just to not go here anymore.

My dad went to here to get a special door order on the 3^rd of January. The paper stated that it should be coming in the 18^th of January. (Two weeks.) We called and asked whether or not its arrive yet. It hasnt come yet and told us it be arrive on the 21^th. Well today is the 21^th and IT STILL HASNT ARRIVE YET! Usually when we do special orders at Lowe’s; it arrives approx. two weeks or less. You need to step up your game or your going to lose a loyal costumer because my dad is hurry for this order to come. His costumers is getting pretty upset for the unfinished work just cause you HAVENT HAVE THE ORDER IN YOUR STORE. Dont purchase a special order. Its slow, not helpful, ruin your business with your costumers as well. It should be rated 0.

Great service. I was looking for some laminate or hardwood floors. A gentlemen greeted me and asked if I had any questions. I was very surprised especially at Home Depot since most employees wait til you ask them a question. I just asked him the difference between laminate and hardwood floors. He was knowledgeable and gave me some good advice.

Terrible customer service. Took over ½ hour just to get a tool box from a shelf. There was nobody in the store as well. Multiple people called for the hardware department workers and none were to be found. All they needed to do was get a fork lift and grab the box, 5 minutes tops. I get the box, get home, and it’s dented so k have to go back. They have a lot of good products there but this review is for the customer service.

I ordered window blinds from this store. I also purchased the installation package. They took over a week to measure the windows and a month to deliver the blinds. the best part was I had to follow up with them three times to check if the blinds were delivered. after a month they informed me that the blinds were actually delivered but nobody had bothered to inform the installers.
When the blinds (4 Windows) were installed they fit clumsily. I could have taken better measurements. Worst experience

I go to this one because it’s closest to me. But I won’t anymore. They never degauss items and the alarms always go off on me.
They had the lumber area, like all 5 aisles cordoned off for over 30 minutes moving one load inside every 8 minutes. There’s no way I’m going to wait hours for them to get done when they should be doing this after the store closes.

I swear this Home Depot has no employees what so ever! This is the second time ive been in here looking through all the aisle for help. And whats sad is that im not the only one! The only employees i see here are the cashiers. This Home Depot could not provide you with help, so your better off going to another location.

A-​OK. Where else can you go to find things you need? Love how they open late in case you ever need to buy some last minute things around the house.
Customer Service sucks here. It’s always hard to find someone to help you, or ask for someone to help you. I came here to purchase custom paint for my dad and it took 3 people to call-​in a person for that department. We waited for about 15 minutes and decided to look for someone ourselves — which worked wayy better. We were able to grab someone and pull them over to the paint department to help us. While he was helping us, a colleague shouted «Hey, I didn’t know you work at the paint section!» And the person helping us replied, «Now I do!» Seems very unorganized and unprofessional to me — but who could blame them? Prob the person in charge of that department wasn’t available.
All in all, we came and got what we wanted. But it shouldn’t have taken us 45 minutes to purchase 1 gallon of paint…
I haven’t found a great Home Depot yet, but until then… this place will do.
+ They have self-​checkout!

Plenty parking, good service. If you know what you want, you will be in and out in mins.

I needed help to duplicate my house key and I was redirected to the designated aisle and that someone would be able to help me do it! I got to aisle 18, and there was nobody there! Went back to the front where a lady with a handheld device was standing there and just making conversations with other customers. I approached her for help, and she told me to go back to aisle 18 and look for someone who could help me out!!!

I can’t believe the rude customer service I just got in their return area! Anita looked at me like I was a dumb bitch and kept on dog facing me the whole time I was returning. She was rude and unprofessional the way she talked to me and looked at me while she chewed her gum with her mouth open! My impression of her was she was too good to help me or she didn’t want to help me. I think I’ll go out of my way to another Home Depot from now on or to Lowe’s.

This home depot has plenty of parking, self check out which didn’t seem to have any line at all and quite a variety of goods. Finding help on the other hand might be difficult, but after enough searching around I found what I needed. This location is not the closest to home, but I’d be back when I am in the area.

Had a weird worker follow us down almost every aisle… If it wasn’t for our son mentioning it we would have never noticed the weirdo just following us. Wondering if he was going to try and kidnap our son so we just bolted out of this store. I think we’ll come here for Halloween but never to this location again lmao

Five star for Tool Rental Department!
I have a rod too long to fit in my closet so I went to HD Cupertino for help. Even though they have galvanized/​copper pipe cutting tools and provide cutting service, they didn’t want to help cut my aluminum rod — it’s just one cut! I was advised to rent a saw and buy a blade to cut by myself so I decided to give it a try and drove all the way to HD Capitol Expressway. I went to tool rental department directly and asked if they can rent me a saw. Someone (too bad I didn’t ask for the name) saw me holding the rod and asked is it just for one cut? I said yes then he just went ahead and cut it for me. Not even asked for a penny! And even helped trim the cutting edge a little. I offered some small cash for him to get a drink or something but he refused. I never imagined people in HD can be so friendly and helpful! Thank you so much! You are really nice!

Customer service was fine, this is why I’m rating two stars, I’m not reviewing the experience on my last visit, I’m shopping in this store for 10 years. lack of success with Home Depot appliances .
Make sure to add warranties to your product don’t save the buck you probably use it

I was at this Home Depot today and Eddie was the greatest! He was so helpful and very patient. I usually go to the blossom hill store, but now I will definitely come back to Capitol branch. Thank you Eddie!

My brother who served in the United States Marine Corp for 4 years was denied his military discount at the Capitol Expressway Home Depot in San Jose today. What an insult to one of our Veteran’s. He is a local business owner in the construction industry and now understandably refuses to shop at Capitol Expressway location. Home Depot Capital Expressway should be ashamed and appalled of today’s actions. Not only should this be rectified, but moving forward all employees should be properly trained and aware of the company’s policies.

Siempre que vengo gasto de $ 200 a $ 500
En cosas para mi trabajo pero el día de hoy me dio una persona el servicio más pobre que pueda existir en un lugar tan conocido como esta cadena de (Home Depot)
La persona se llama Tracy y cuando pregunte de el gerente para reportarla que creen ella es la gerente cuando me dijeron que era ella yo buscaba las cámaras pensando que era una broma pero la triste realidad si era en serio por favor clientes cuando alguien los trate mal reporten de inmediato porque nuestro dinero tiene el mismo valor que el de una persona que tenga piel blanca porque yo pienso que ella porque me vio de piel morena pensó que me iba a humillar pero no todos clientes no importa que raza todos tenemos el mismo valor …
Thank you

No one in front of me at the online pick up, and plenty of employees. I’m being ignored, no acknowledgment whatsoever.
I’m literally writing this as I wait.
Update…
I’m waiting still. And even though they sent me the ready/​pick-​up notice its not ready, and one of the employees hit me with a cart…
I hate you home depot, I hate you…

Paint department — lack of professionalism, disorganized.
I guess when the economy is going well, the HD employees are less and less qualified.
What happened to the helpful folks at HD? Not at this store.
In the paint department, I had custom paint prepared, but they lost my original paint chips for comparison. Was I supposed to buy the paint, and compare it, and if it didn’t match, try to return a nonrefundable custom paint?
Missing paint chips aren’t normally a problem, except the room needing paint was located more than 200 miles away.
The paint guy (Cxxxxs), was unfriendly and clueless with customers. He he grumbled rudely, «It’s not here! It’s not here!» while feigning to look for it. He refused to page the HD person (LT) who mixed the paint, and grumbled again «No, I’m not calling her!!». Should we wait for her? «No». He was not helpful and didn’t even suggest asking for my contact information if the chips were found.
I wasn’t the one who lost the paint chips, why he was so rude and unpleasant to the customer?
A customer service person (at the front of the store) was more helpful, and looked again, and PAGED the missing HD person, and did actually check the her schedule.
Aside. I’ve been to many HDs, but at this particular store, many employees seemed mildly edgy/​dissatisfied/​less friendly.

One of the better Home Depots in the area!
This location is well stocked for as busy as this place gets!!!
Majority of the staff have no idea what they are doing or selling. They are always looking busy, walking around or they have to refer you to someone else. because they don’t know!
I do like this locations plant & garden and cleaning supplies selections! The times I go they have what I want!
Park​ing​.Be Cautious! You might run over a nail, get your door dinged, or get your auto broken into! The car you parked next to. probably belongs to the day worker standing across the street. Just be careful!
It’s Home Depot… What more can you ask for???