Silicon Valley Moving & Storage, Inc.

BEWARE! DO NOT WORK WITH THESE GUYS. They are completely dishonest.
They incorrectly charged for overtime and charged for 1.5 hours of travel time. These guys are crooks and will rip you off. Biggest mistake and waste of money ever. They hold your stuff hostage force you to pay. AVOID AT ALL COST OR HIRE THEM AT YOUR OWN RISK.

From start to finish, this company was simply outstanding. I was more than impressed with the entire team of employees — from Ron (who came over to our cluttered, mess of an old home), to Eddie (who lead the charge on both of our moving days), to the individual young men who had to pack and muscle all of our stuff — and they all did so with a smile. I would not hesitate AT ALL to recommend them … and while I hope to never move again, I would use them in a heartbeat. It was by far the best money we spent in this process of buying a new house and moving!

I write this, not because I have used the services of SV Moving & Storage, but because I grew up i this business and operated a mom & pop-​scale business in SV from 1977 – 1992. This was way before we grew way beyond the sane service capacity of our roadways and EVERYONE who still insists it’s their GOD-​Given right to drive a private bubble to work instead of taking transit. Anything can throw this overloaded road system into total collapse and chaos. In the last year, a couple of people threatened to be freeway-​jumper-​suicides and wreaked havoc on every street in downtown. So now a couple of self-​appointed «leaders» have decides a moving company that was trying to deliver it’s cargo to a customer should be demonized for causing a bit more backup than the usual nightmare of commute traffic. People, get the $%#* out of your cars or this valley will drive more and more of you to want to jump off a freeway and end this insane lifestyle that is the result of our economic success.

The WORST company I have ever dealt with in my 24-​year Air Force career! Do not use this company… they never deliver as promised and will call you to re-​schedule several times. So unprofessional and unorganized. The owner Sherrie can’t seem to lead well and doesn’t know how to control/​prioritize. I wish they wouldn’t sign themselves up for a job if they can’t follow through with the job’s requirements.

Had to put in a star because it was required.
Nightmare is an understatement for these people!
Less than a week before our move they tried to add $ 2K on our guaranteed price. The showed up 2 days and 5 hours late! The packing crew included a young kid of about 10 years of age and his Dad!!!
3 weeks to get our things to NY by a Freight «no touch driver». Broken items, and things taken apart that no one knows how to fix.
Refuse to answer phone calls or even provide us with claim forms.
Budget and guys from the corner are better.
Don’t do it!!! The nightmare continues a month later.
Oh. If Cheri Childs answers, HANG UP!

Hire a pack of mules before you use them. They will provide you a guaranteed cost and when your goods arrive they’ll raise the price and refuse to take your things off the truck until you pay the increased amount. They are by far the worst movers I’ve used. Called Arpin Headquarters 4 times to complain and they never returned my calls. Very disappointed with this agency considering I’ve used Arpin numerous times. I’ll never use Arpin again!

We are moving overseas and packing up our entire three bedroom house and garage.
Cheri did the initial move walk through to estimate how much was going and what supplies they would need. Super friendly and personable.
Sergio was the lead packer and did an amazing job keeping everything moving and organized.
It took three full days and everyone that worked with him was polite, said good morning when they came to the house and let me know whenever they went for lunch.
They packed everything quickly and properly using the right materials for items.
I would highly recommend Sergio and his crew for moving. Very impressive!

I like giving 5 stars, but I just can’t do it for this company.
They started off very friendly and accommodating. They quoted us 3 hours for $ 300 something, and $ 25 for gas which is the minimum time for a one bed apartment, and did all the necessary procedures over the phone without too much hassle.
We wanted to do the move earlier during the day (around 8 am) so we could finish early as well, because we plan on going to work after. They called us the day before to confirm the appointment, which I think was VERY GOOD CUSTOMER SERVICE. Little do we know, we were being mislead by all these.
Move out day came, and we woke up early to get everything all ready to go once the movers get to our apartment. The estimated start time was between 8 and 9. So we waited… 8:30, still early. we waited a bit more. 9:00 no show. We called, they said the driver should be there soon. Another estimated time was given. between 9 and 9:30. 9:15 came, still no show. 9:30, we were getting a little ticked off. We called, and the person on the phone started to sound rattled and can’t tell us what’s happening. So we waited. AGAIN. Finally, they came at 10:00. Two freakin’ hours of wait. Unacceptable. The driver didn’t even apologize for being late. Nor did we hear from the company on why this happened. We were clear over the phone that we need them to be there by 8am. They shouldn’t have agreed to this if they wont be able to deliver on what was agreed upon.
2 guys came to move our things. They were very careful, and moved things as fast as they can, but they still went over the 3 hour minimum. It would have been okay for us to pay the extra time, if one of the guys wasn’t on his phone too much. He kept calling people and getting phone calls. For me that is a bit unprofessional. We paid extra $ 100 something for the extra 45 minutes. On my opinion, they shouldn’t have done that, considering the fact that they were 2 hours late. We lost hours from work because of this. We still tipped them, but we were not very satisfied of the work done. Oh, just to add this, over the phone we said we have 2 big TVs to move. The movers only brought one TV box. The other one, was just wrapped with a blanket.
I don’t think I can recommend this place to other people, and will look for another moving company when the need comes up. There was just too many flaws in the process that I can’t overlook.

Very disapointed. Do not use this company and here is why
* Late by 3 hours for pick up and not call from office to explain why I had to call. Some one made a descision to off load other trucks that morning vs being on time to take care of customer
* Broke a picture and still hasn’t been replaced and it’s a week later and still nothing
* mis quoting on pricing. Quoted $ 90 to store furniture for one week to re deliver to new adrdress. Not the case the charge was $ 200 for storage and $ 300 for vault storage. I have never heard of a such thing but they got you. What else can you do. They have your furniture and if you want it back you are held hostage to get it
* I was promised to get some use picture boxes for pictures. At a reduced rate. Not the case I was charged $ 8.50 a box X’s 32 of them you do the math!
* Office support was terrible on returning phone calls or keeping quotes in line
* I had to spend more than $ 1000 over what I wanted to spend
In closing I wonder if the NFL and the LPGA are aware of these practices since silicon valley movers are their official movers?

Outstanding!
This was by far the best company I’ve used for moving. I’ve moved several times over the past ten years, so finding the right company was key as the last one I used was a nightmare. From the moment I spoke with Cheri Child’s everything went smoothly. I had to move from SF to the East Bay into my new home and I had been at the same location for six years so I had a great deal to move. Cheri was great in helping me coordinate all the details, the movers showed up on time and went above and beyond. I recommend using Silicon Valley Moving & Storage. The service was excellent and I was charged exactly what I was told I’d be charged. Great experience all around.

I contacted Cheri from Silicon Valley Moving and Storage in a frantic! I had just found out my husband was leaving me and I put our house on the market and it sold in one day. I had to pack the entire 5 bedroom house myself and needed a moving company scehduled quickly to have one less thing to worry about. Cheri came out and gave me a fair estimate. The move was scheduled and the guys came out on time and were very professional, courteous and friendly. They were careful with all of my stuff. I told Cheri I am very picky and value all of my stuff. They went through a few pieces of fruniture to show me some scratches and marked them down on their paperwork. At the end they went through the paperwork and listed any scratches or other findings. They even asked where the screw for the tub to my new washer was for moving. Unfortunately I did not know if was needed to move the washer and had packed it in a box. The movers assured me the short move from my house to their storage facility would not be a problem, but when I am ready to move my stuff back if it were long distance we will need to locate the screw and attach to tub of washer. My stuff is currently in their storage facility and I am hoping it is all stored nicely. When I find my new home and have everything moved back I will update my review! Thanks Cheri and Staff! I would recommend you to anyone!

Wow, so multiple bad reviews and a complaint to BBB is all it takes to get an actual attempt at an apology? What a company! By the way, your «apology» is a total sham. Stop wasting your time trying to make it look like your company has some semblance of customer service, and instead go learn how to ACTUALLY deliver customer service.
I brought up about 10 concerns in my experience, and NONE of them have actually been resolved or even legitimately addressed.

A week in advance I over the phone scheduled a move to happen on Monday at 5pm. The Friday before the move I got a call at 3pm saying that it’s not possible and that they can only move me in the morning. I tried to get keys to the new apartment to accommodate the movers (ridiculous, right?) and since I couldn’t get the keys I called the movers again to cancel. Spent 30 minutes on the phone and the operator threatened me with a cancellation fee. If they charge me anything — I’m taking this to the credit card company and BBB.
Avoid Silicon Valley Moving — they are the reason why I set up Unilocal account!

30 years of military move experience, by far the worst — primarily because of the poor behavior of the owner, Joe. Here’s my rundown:
1. Scheduled same day pack/​ship cross-​country move through the DoD and sub-​contracted by Arpin. 2 employees showed up at 8:20. I asked where the moving truck was and they indicated that they were planning on shipping tomorrow. I showed the paperwork which said same day and they called in. They were told someone would «figure it out» and proceeded to start packing.
2. Led by Juan, the two gents that showed were great. Thorough, friendly. Tipped them at the end of the day as everyone should for those that do well for you!
3. At some point in the AM, I asked Juan if they could help me carry down a treadmill from the upstairs bedroom and he said, «sure, no problem.» The thing wasn’t being shipped and it was too heavy for my wife and I.
4. At 4pm, another man showed up named «Joe» with his 6−8yr old son — a bit of research showed that he was the owner although he refused to tell me if he was or not.
5. Shortly after he arrived, he had words with his guys and then moved into the kitchen. He briefly introduced himself and immediately told me that I needed to move the dining room table (not being moved) so that they could pack the rug. He was technically polite but it was one of those moments where it was very apparent that he was frustrated. He indicated that it was not their responsibility to move the dining room table to get at the rug but after confirming with the military transportation folks and Arpin, it was.
6. After the «move the dining room» request and his obvious frustration, I commented that he needed to tread lightly in my house because I too was frustrated that it was obvious that they goofed by assuming that they would ship the next day, they were unprepared, that we were not going to get done in the near term and that I had a ton of stuff to do to get out of the house that night. It was obvious to me that Joe was an unhappy confrontational type of person. In my view, all things being equal, a business owner needs to work better on deescalating a situation where the customer obviously isn’t happy.
7. At this point, things started to go quickly in the house, lots of fast wrapping, etc. So fast in fact that:
— I had to remind them several times to pack items that were being cast aside
— 2 live plants were packed but the fake plant was forgotten.
— 1 missed closet with 2 bins and vacuum accessories
— 1 shelf in one drawer — 1 knive set in the kitchen, 1 ceremonial flag
— Joe refused to package my 2 high value bicycles although the AM supervisor said they would and I asked them in advance over the phone. Instead Joe had them load them into his van — unpacked. He was obligated to pack per DoD rules even though he said he wasn’t getting paid to box them up (he was). I had them remove the bikes and ultimately arranged to ship via another carrier (Metropolitan in Benicia) who packed them up nice and carefully.
— His 6−8yr old son was carrying boxes out. UNACCEPTABLE and stopped when I told Joe to stop him.
8. It was obvious to me that the assist on the treadmill wasn’t going to happen, so I arranged with the neighbors to help. As I was walking back into the house, Joe approached me and mentioned that they weren’t going to be able to help. I said, «no problem, got it arranged.» Later, he told me that the guys he sent over were in trouble because they shouldn’t have agreed to assist — violates policy, etc, etc. I confirmed with both Arpin and the DoD transportation office that I was perfectly okay with asking — they could always say no.
9. When it looked like more items were being cast aside and after noticing that loose items were being placed in their van (bicyle pump, bike rack, etc), I went back in with the items, mentioned they were being treated like trash and to pack them. This led to more confrontation with Joe about how he isn’t taking care of my stuff, etc and then he said, «You know, you’re one of those guys that just wants everything for free! You want us to move your dining room table. You want us to move your treadmill.» On and on. It was here that I asked for his supervisor, last name, etc and he refused to respond.
Overall — the worst experience I’ve ever had with an owner that doesn’t appreciate the customer! Joe could learn much from his personnel on customer service. Juan and his partner were awesome! Joe said he was understaffed and overworked. Okay, then don’t take on the job or hire more folks — a symptom of skimping. Working accountability with the DoD and Arpin to address this! Don’t use them. Scared for my belongings! Will post the results later.

I used them a few weekends ago for my move and found them to be very professional, timely, and fast (which in the moving game when you pay by the hour is very important). I got three guys to come out and move me at a great price. They were very careful with all of my things and didn’t break or scratch anything. They wrapped all of my pictures in moving blankets and shrink wrapped everything else. I was very impressed and will recommend them to others. Thank you for the great job and professional service!

They were recommended by our very professional apartment complex. They moved us locally in 2009. Packed some things (TV). I took care of packing the rest before hand.
They were on time. Took 5 hours to pack and unload and set up the bed for us.
We’re moving again and we are planning to use them again.

WARNING DON’T HIRE SILICON VALLEY MOVING!!!
Cheri Childs (the owner) is incompetent and unethical. Once she had my items in storage, she was very lazy about returning correspondence with me about getting those items back out of storage. I would make a plan, email and call her about it, the day of the move would come, I would then finally get a hold of her and she would tell me that that date wouldn’t work for her.
So after my plans had been ruined a few times, I decided to hire another company and get my storage away from her. Again she ignored that plan and had her people do the move (on a day which she had previously mentioned was impossible). In frustration I agreed. Upon asking for a quote several times, she would only give me a general number ($ 149 an hour).
During the day of that move, she ignored my previous days communication about how the storage unit wouldn’t be open till 10am and told me her crew would be at the location at 915am. When her crew arrived, she had forgot to inform them of the total items I had in storage, so they needed to go back to the their unit to pick up the remaining items. In the end, the amount she charged was exorbitant and she refused to come down.
She had botched the job to pick up my items in an earlier move and I had negotiated a few months of free rent. She then used that against me, as if she had done me a favor the first time around and wouldn’t adjust the latest moves total cost. Since she held some of my property hostage, I signed the receipt (under duress). She ended up charging me $ 1269.69 to get my items out of her storage items, deliver some of them to a nearby friends house (a sofa, chair, ottoman, bed frame, and mattress) then deliver the remaining items a couple miles away at Public Storage. I am currently paying more then double to have them at Public Storage versus having them at «Silicon Valley Moving and Storage,» but at least Cheri Childs can not blackmail me anymore. That makes the situation perfect for me.

I just bought a house and am currently shopping for a moving company. I told the guy that I was going to get back to him because I had gotten a lower quote from another company and was still shopping around. Next thing I know, another guy is on the phone telling me that all the other moving companies are scam artists and that I should go with them. I told him I would get back to him and let him know. Then he starts yelling at me telling me I called him for a quote and now won’t even give him the time of day. In reality, I was getting phone calls from my mortgage broker and dad regarding the sign off on my home purchase and that was a far more pressing issue than a moving quote. And I did not call them, I requested a quote online, they called me.
Being yelled at by the OWNER of a company certainly makes me very unlikely to EVER go with that company. Moving is stressful enough, being patronized as a patron is very uncool. Considering they had a good BBB rating and positive feedback on here, I really might have gone with them, too. Oh well, just goes to show that the old saying about flies and honey is true!

WARNING — — I was so ripped off by this company…
—— I did not sleep for a week
If you want the WORST experience of your life call them
Please do not let the 3 stars fool you… This company in my opinion is run by the lowest form of people on earth and deserve 0 stars… but giving them 3 allows me to warn you NOT TO USE THEM!

I had an excellent experience with this moving company. I scheduled for 3 men, and they arrived on time. They were very polite and courteous, and they moved fast, basically packing all my items into the moving truck as quickly as possible. They were definitely sweating by the end.
They took very special care not to damage the walls of my newly built house, especially around that difficult-​to-​navigate U-​turn stairwell. When my desk wouldn’t fit through the office door, the crew disassembled the desk and reassembled it within the room. They all went the extra mile, and I was very happy with their service. Would definitely use them again.