Quest Diagnostics

Went there on a Saturday morning. It was my first time going to this location. The front desk staff was really impolite. Immediately after entering the office, I can feel that it is not a welcoming environment. The front desk clerk’s face was dark (very mad and annoyed). I have to repeat my question twice to get a respond from her. And all her answer to my questions was «Sit down and we will call your name.» Like telling me to go away. She kept complaining to other staffs the back does not move.
I arrived at 11:15am and waited until 12:30 for my blood draw. This location close at 12pm on Saturdays. The phlebotomists left at 12pm, leaving the only two staffs who were working at the front desk to do the rest of the patients. They called my name along with 5 other people. Then it was another wait at the hallway. They couldn’t do my kid’s blood draw because they couldn’t find the vein. I had to go to another location.

This place is VERY un-​organized, but «my» experience was good, so I gave them 4 stars, but if others gave them 1 star, I understand why.
First, you need to make an appointment online, do not go in as walk-​in. There are many walk-​in so it is a mess. They do not separate well between appointment and walk-​in, which made some customers mad, because they made the appointment but they allowed walk-​in customers to go in first.
To Quest Diagnostics, I would recommend you to have 2 sign-​in paper. One for those who have appointment, and the other paper for those who walk in. You can let the appointment customer in first at their appointment time, if they do not show up or they finish quicker than expected, then you call walk-​in customers to fill up the spot. If there are too many walk-​in customers already, you should refuse the new walk-​in customers that you won’t be able to do it that day, don’t let them just sign in. After they sign in, and get in to wait to be diagnosed, you should call them by number, because some customers lied that they came first and cut in front. Those customers who are quiet and did not pay attention, they will have to wait for a long time, because others cut in front of them.
To customers, I would recommend making appointment first. Then you go a little before your appointment time, so that they won’t give your spot to others. After you sign in (write your name, and time you come, and appointment time on the paper at the reception), you should keep an eye on who they call next, if you suspect others go in first, you ask them politely that you have appointment at this time, and it has already passed. Once they let you in, to wait to be diagnosed, then keep an eye if you get in first or not, you can also talk to other customers who are waiting with you, who is first, who is next, then when they call who’s next, you know who. If not, someone else gonna say i’m next!

This location and one other location were closed to open a new location at 2816 Alum Rock Av. I have to say this new location is grossly mismanaged. I signed in with my 90 year old diabetic Mother at 9:30 am. I wasn’t checked in by the staff until nearly 10:30 and the blood wasn’t drawn until nearly noon. This being a fasting blood test could have caused a dangerous drop in her blood sugar. This brand new facility had 7 blood draw rooms and only 3 of the slowest employees I’ve ever seen in my life working. Its no wonder my personal medical insurance company has dropped coverage to Quest Diagnostics.

This is a hidden gem as labs go. The phlebotomist I saw here is awesome. Kind and respectful to the young and elderly, speaks Spanish and English fluently, is calm, cool and knows his stuff and QUICK! The secret is that they are open 8 – 12 Saturday mornings. VERY convenient. Keep in mind this is in the ‘hood at a clinic The snotty and squeamish need not apply and that’s ok we’ll keep our cool phlebotomist to ourselves!