Public Storage

I had to leave my current facility due to a managerial decision to discontinue their climate control units. In my search there were two Public Storage facilities near my location and I my decision to choose the Tully Rd location was a simple decision because of the outstanding customer service I received from Victoria. Victoria took the time to ask many questions to determine what was most important to me in a new location. Victoria was extremely helpful with the business transactions and expedited the process so that I could return to my day.
Thank you Victoria

After having a unit for 6 months I have a legit review to post. This place stinks. They just increased my rental rate for the unit by $ 10 a month (so expect them to do this to your unit every 6months). This made me reevaluate what I was paying for. I’m paying for a broken gate system. Once I was made to wait 1 hour while they contacted their main office due to internet Issues. Then there are a bountiful supply of homeless people living in the storage units, and the place is just filthy. Plan on getting oil all over your personal stuff when you use the carts, and definitely don’t drop anything in the elevators where there has been crusted nasty pee ever since I’ve been to the unit (which I’ve only been 4 or 5 times in 5 months). You may save a bit by using this location at first, but it’s not a good home for your stuff. Their contract pretty much states they can raise the monthly rate whenever they feel like it so STEER CLEAR of this place.

Great customer service by Keelie Mai
Nice location.
Nice facility
Great rates
Easy check in.
I would recommend this place

Maria and Gabe are really helpful in helping us find the right size storage unit and the location of the unit. Their customer service is second to none, and they are willing to show us the facility and answer any questions or concerns we had. Also they went extra mile in helping us save the potential mover costs by finding a unit that is easy to load and unload our stuff.

I wanted to provide quick feedback on Gabe at Public Storage. He was very friendly, knowledgeable, & quick to complete paperwork. It made my transition from Monterey to San Jose very smooth. I highly recommend going to him.

I would like to say that Victoria at this location was very helpful and nice. She helped me get the storage space I needed. The place was nice and clean. I go this place 2 thumbs up. Thank you for all your help.

Move in was a great experience. Friendly staff and clean facility. Got a great unit on the ground floor. Went in first to preview the facility and units then made a reservation and returned later in the week. Actually got a unit closer than where we expected. Elizabeth helped us out and was great — very friendly and helpful.

Make sure you talk to Victoria, she gave me great customer service today. I recommend this place 100%

After being broken into once and things stolen, I was told to have 2 locks instead of 1 lock! Couple of months later I was broken into again both locks cut off! Reporting it to the office I learned it was «part of having a public storage!!!» WOW! So much for caring for customer service… Seems they support «Robbery Service» better! Also found out that the «security cameras» at the end of each lane, are actually «props» and not even real! In calling the San Jose Police Dept to file a report I learned that they are out at this particular Public Storage multiple times a month doing reports on break ins and stolen property! Their suggestion was to get out asap! And I did!

A++ I lost a receipt on for my company credit card and needed to get a replacement. Brian was very helpful. He took the time to search for and find what I needed. THANK YOU !!!

We needed an storage today and Maria helped us finding what we needed. Thank you Maria and Public Storage for hiring such good people.

Maria N has been extremely helpful and very professional. I have always like the service this facility has provided and the place is well maintained. Thank you very much. Will rent here again.

First time here.
Ask for Rich… he was so helpful… Great service! Nice place. The big girl at the front was sketchy. $ 1 special for 7×10 on first floor almost drive up, but carts. I highly recommend. Doesn’t open until 8am and Closes at 8pm which isn’t convenient. If not for Rich, I’d given it a 4

My experience was amazing! Brian helped me and he was so helpful! Seriously constructed a shipping box for my weird item that I needed to ship. He got down on the ground and totally took care of it, some of the best customer service I’ve received in a long time. A++ Seriously if you need a box or packing materials totally check them out!

Overall interaction with PS has been very good. Moving stuff is usually not very fun, but PS makes the process smooth as it can get with renting storage.
We wanted a 10×5 (different, as we found out, from the 5×10 in terms of orientation and much better in our opinion) when we first made our online reservation, but only the 10×4 was available at the location most convenient for us (Santa Theresa). We were then told that we can transfer our reservation to different locations, so after looking at a total of three different locations, we decided on this one because it was by far the biggest and cleanest. Ultimately, we cancelled our initial booking for a 10×4 and made a different one for 10×5. I made the new reservation on my tablet because the online price is cheaper than the in-​store. The representative (Golam) then helped make sure that when we made our new reservation, we still got the unit we wanted.
Pros:
— Customer service is very good. Everyone affiliated with PS with whom I had contact was very helpful. Lisa at the Santa Theresa location, who was my initial contact, was very professional and extremely helpful. Golam, at this Tully Road location, seemed like he may have been new, but he took great care of us, letting us take as much time as we needed to check out the unit and speculating what would be needed for us to successfully move in our stuff.
— Three floors at this location, but large elevators make it easy to access even the units on the highest floor
— Easy rolling storage unit doors
— Carts that users can ask to borrow
— Clean, well-​lit (some locations have wooden floors and can be pretty dark)
— Parking in the back for easy access to elevators
Cons:
— You must buy your own lock and keys ($ 20.65 including tax if bought from the front desk) which is not included in the rental or initial administrative fees. This is apparently the case with every PS location.

Very poor customer service and the storage building was always dirty. I rented a unit for a year and I always had an issue of some sort when I would visit. The elevators were not always working properly, one of the gates was not always working properly, the lock they forced me to get with them would get stuck and I would always have to deal with a rude employee there. I do not recommend this Public storage facility.

Keith and his staff were always very pleasant and helpful. They helped with finding the right size unit for me and answered any questions I had. They also called to check in to see how things were going with my storage unit/​move in. The storage was very secure and I had no problems with lack of security. Vacating my unit was a breeze, I was in and out in 15 minutes. I will definitely use Public Storage again!

Last month I moved from West Coast Storage in Santa Clara to Public Storage because we had to reduce our expenses. My MIL recommended looking in her hood because of deals. Of all of the public storage, this location had a great price for a 7.5×10. A bit more affordable by $ 60 compared to other place.
Little did I know that the place was huge. I don’t know if I would let my wife and daughter go there by themselves. The driveways are gated however there are holes or open areas that transient people can walk onto the property. I noticed one had walked on the property and was using the bathroom on the warehouse side of the property. You have to check out carts to use by leaving your driver’s license at the front desk. You only get ONE cart. This makes it incredibly bothersome. I am on the third floor. My entrance is on the opposite corner from the office. I can either use the elevator next to office after getting my cart or I have to take my cart around the building to my entrance aka lobby. There are no carts there. If you are on the opposite side of the bldg near the warehouse, there are plenty of carts there however you still have to check one out. There are security doors everywhere and only certain ones will work for you depending on where your storage unit is located.
The staff seems nice enough when I went in to get my storage unit. Met the «manager» Keith. Treated everyone there with respect and courtesy. Everyone seemed fine. I was told at move-​in that be aware that the gate door will hang down 1 foot as this is the natural state it stays at. I thought this was a bit peculiar. My old storage unit had the same type of door and it didn’t hang down like this. I thought nothing of it until my buddy and I hit our heads four to five times when the gate shifted behind us and slipped down to this 1 foot hang. Bang. That smarts.
Today, I went back after moving in last month. I checked out a cart and moved my remaining stuff into the unit. The sliding gate door was all the way up and held. I had tried this during move-​in and it didn’t work consistently. After unloading, I returned the cart to Keith who was at the desk. He gave me back my driver’s license. I reported to him that I noticed a storage unit was left open and that it was weird because there was an orange sitting on the box and it had flies on it. I thought he should send someone up there and check. He looked at me a little weird, but thought nothing of it. I stood there because I had other business to discuss with him. He took a phone call and then said was there something else. I can taste the indifference or lack of customer service now. I am a customer standing in front of you. I said I have other business to discuss. He took another call. Both calls were for new business inquiries.
HEY BUD! I AM STANDING IN FRONT OF YOU. That was what I was thinking. I don’t have time for this BS. I got to get to work. Call done. He turns to me and I can see he is busy listening to the business going on at the next counter about a refund for a storage unit. I said I need to cancel the insurance on my storage unit because I have proof of coverage. (I wish they would just confirm that I have renters insurance and be done with this monkey business). It was $ 11 but it was still $ 11 I should not have had to be go through. He hands me a form and has me write DECLINED on it and sign in a few places. Gives me a copy.
I complained that can something be done about the pull-​up gate. They proceed to toe the company line that this is the natural state of how gate stays open due to spring tension. I said all your gates do this and they said yes. The other property manager was there too and he says yes. I said I had the same gate at my other storage unit and it doesn’t hang like that. They keep claiming that it was correct. (Get me. I am 5′ 8″ and I banged my head a couple of times). I told them my buddy and I banged our heads a few times. I said you guys need to do something about it because that is a SAFETY ISSUE. The other property manager immediately said he could look at it right away. I said sorry but I got to get to work. I said next time.
I think they should reduce my storage rate because of this. Anyone else had this gate issue. They better hope my wife, my daughter, I or someone helping us doesn’t have anything happen to us. Same goes for having our storage unit broken into. Not that we have anything valuable to steal
P. S. Don’t expect to bring a big moving truck to move your stuff into storage. The parking lot does not make it convenient. You will have to straddle several spaces or park in a fire zone. This will also depend on if it is a busy moving day or not, otherwise you will be waiting awhile. What is the friggin’ deal with the loiterers on the property! Put up a fence, fix the holes in your fence. It is not a wonder that people have complained in these Unilocal reviews of things stolen.
BRING your own lock. They want $ 17 for their circle lock.

How is there no operating bathrooms? I’ve come to this location a few times since I pay for storage space. The place is clean but the staff there are not helpful at all! On top of that, their restroom is still not «functioning».whatever that means. When I asked the manager (Keith) how they use the restroom in such a big place, the rest of the staff stayed quiet and Keith answered, «we go to her house (points to his subordinate) or Chik-​fil-​A.»
Is this seriously a professional business?
I would never come back here again! What a joke!

I’ve stored my things here for 3 years never had an issue until these past few months. My storage got broken into and was not notified. I knew the manager Karla for many years and when my storage got broken into 2 months ago she explained and was helpful on information about who they believed these people were and they were working with the police and how wonderful their new security system was.
Now I just went back into my storage to move out my things only to come to find out yesterday that I was almost completely cleaned out by thieves yet once again. Keep in mind public storage had their own company locks on my unit. The blue ones and an employee went to take them off before I entered my unit. I immediately went down to the office and demanded my money back of $ 470 that they just collected. The girl there in formed me that «you are to store at your own risk» I was in complete shock that she would say that after their own company locks were on my unit.
She than proceeded to call her manager. Funny how she explained to me that they take inventory of the units before they put their own locks on them. And that they can not leave you a voice mail if they even suspect that someone has entered in your unit and didn’t use your code.
Get this about the units. You do not have to use your code to get into your unit. Nor does the units have alarms which I was told from the start. There are many homeless people and management has acknowledge this.
Hummm sounds like an inside job if you ask me. I also called SJPD they take forever coming out. PS has filed an incident report, but still puzzled when first the employee has no clue what was taken and I never seen such a report.
So now I’m to call the district manager and see about getting my money back. Complete BS if you ask me.