Door to Door Storage & Moving

We had 5 pods for several months. Several serious issues with delivery/​pick-​up failures. They don’t have a good handle on logistics. And, they charge for extra months, even after the PODS are picked up… so I needed to follow up.
This company as about 20% good aspects and 80% issues. Use someone else.

When I moved from Indiana to SF, my company paid for the move so I just went with the first place I called. Lots of back and forth and some surprise charges at the end, that I think the driver of the truck just pocketed. Who knows.
Well, the company didn’t pay for my return trip to Indiana so I called ~10 different places looking for quotes. I had a studio apartment and planned to get rid of some of the large items pre-​move. I got quotes ranging from $ 1700 – 4000 for the same set of stuff, some of these included a full-​service move, two were just pod services like Door-​to-​Door. The cheapest was a company that charged by the cu ft, which I’m glad I didn’t go with. Basically, I wouldn’t know the cost until they loaded the truck. Next cheapest was Door-​to-​Door ($ 1850). Even if I paid a few hundred for movers, it was cheaper than the next highest quote. I moved in the fall which got me $ 100 savings. This also included the city permit for the container on the street (that alone is $ 100−150…can’t remember) and a $ 10 lock. They had the most positive reviews and I liked the «no surprise» estimates so I went with it.
Their sales team was some of the best I encountered. Very pleasant and found answers to my questions. I got an email 2 days before my scheduled move date, confirming a delivery time window. The gentleman who delivered the crate was fantastic. He set it up with the door facing my apartment building, double checking the fasteners and swapping a new one on for me and making sure the permit was attached. So easy. The containers are plywood but have a very thick vinyl wrapper that attaches with velcro. (Yes, if a person had a crowbar they could get into it, but I didn’t have any problems with vandals. I waited to load it until the day before pick-​up, though, just in case.) You basically get about 2 days to load it and you don’t have to be home when they pick it up.
That whole part of the process was as smooth as could be. I got an email almost 2 weeks later saying my crate had arrived at the warehouse and I had a week of storage included so I had flexibility in determining delivery. I had planned to store it long-​term with their facility but I was able to find a storage unit for about half the monthly cost. Still, before that could happen, I needed a couple items out so with 2 days notice, I was able to drive up to my crate and unload a few things.
The only big hiccup came with delivery scheduling. The partner facility failed to communicate a delivery window on Saturday for the drop-​off on Monday. This part is the only reason they are 4-​stars instead of 5. I couldn’t reach anyone on a Sunday. I left a voicemail at door-​to-​door. Monday morning, I tried calling again, only to remember that they are on Pacific Time, so I couldn’t reach them until 11am local time. It would be amazing to have some support available for the other time zones served. Since I had visited the warehouse, I knew where my crate was and called them directly, but no one returned my voicemail. The Door-​to-​Door support team was helpful once they were open and tracked down confirmation. I had 20 min notice to get over to the storage unit at 1pm. So, that whole part wasted a bit of my day and added some stress BUT the man who delivered my crate and unloaded it for me was exceptional. He was very patient in letting me pull a few items out and asking what I’d like to keep accessible near the front of my unit. It took about an hour start to finish, as we had quite the game of tetris to align everything nicely. All of that was included in my quote. No surprise fees! And so, my items were put into my storage unit today and everything is done. Quote was exactly as promised. I would certainly use them again for a long-​distance move. I was able to find a friend help me move stuff into it and I just bought a hand truck and dolly to assist. I also scoured Craig’s list for cheap moving blankets and hit up Amazon for bubble wrap and plastic wrap. It definitely took a lot more work on my side but I spent $ 200 on supplies and the cost of a nice dinner for my friend, which still put me below the other quotes and without the anxiety of worrying about surprise fees. If you can afford a full-​service move, save yourself the labor and do it. If, like me, you need to do it on the cheap, this is the service to use. I had a car to drive across the country so this was cheaper than a Uhaul or Budget option for me, too.
TIP: If you live in SF, reserving parking areas is $$. Like $ 125 on top of the permit you have to buy for the container. Luckily, I had a car so I just bought daily neighborhood permits from SFMTA for $ 12 each. You scratch off the month and day and hang it from your rearview mirror. The containers are so small that my MINI was able to save a spot more than big enough. I just parked my car in front of my building 2 days ahead of Saturday delivery and it was a piece of cake.

I used to live in Chicagoland and now I live the San Francisco Bay area.
Magic, right?
Nope. It was Door To Door storage.
So I actually kind of already reviewed Door To Door for the services they provided upon my departing from Chicagoland, using their drivers and trucks out of Melrose Park (which you can read here if you have a ton of time on your hands:
), but this review is for the services provided to me through their storage facility and drivers who operated and brought me my stuff from their San Jose location.
Again, my overall experience was an extremely positive one and one that I’d absolutely recommend and use again, but there was a hiccup that was rather frustrating while working with the San Jose facility.
As I mentioned in my earlier review, scheduling with Door-​To-​Door is easy peasy and for what they do with cross-​country moves, this is as simple and affordable as it gets. You get a quote online (my initial quote was exactly what I ended up paying — and they even refunded me $ 200 for a deposit fee that I didn’t even know was included in the initial fee), a real person who actually wants to help you will give you a ring to answer all your questions and hammer out the details, you’ll get a general office number and a direct line to your rep. You get to choose how many crates you want and any crate that you don’t use, you’re completely refunded for.
Everything went smoothly with the whole shipment– nothing broke, everything came within the days/​hours they said it would, and I was happy with everything from begining to *almost* the very end, with the one exception being that when we’d finished unloading my crates, the crates were scheduled to be picked up by Door-​To-​Door the very next day, and that was kind of imperative because I’d just moved into a new apartment and the crates weren’t in a super ideal spot, on a very vertical hill, taking up some very valuable parking spaces on the property.
Door-​to-​Door is super direct in telling you that the crates need to be ready to go and closed up by 7am on the day of your pick up, so I thought it was weird when I got home that night and they were still there. I called and left a message for Door To Door and I did get a call back right away the very next morning apologizing and letting me know that they (at the Seattle HQ) were contacting the San Jose facility to get the crates picked up ASAP that next day. The only thing is, the crates never got picked up and ended up sitting at my building Wednesday through Saturday when they should have been picked up on Thursday.
It was frustrating because I’m new to the building and really wasn’t looking to be ‘that guy’ who pisses everyone and the property manager off on my first few days, but I was put in that position because something slipped through the cracks with the SJ facility.
Luckily, no one at my place of residence reported me or got pissed off (that I know of), but it did put a damper on the otherwise 5-​Star Door-​To-​Door experience.

In planning my move from NorCal to SoCal, I got quotes from every pod-​style moving company and decided to go with DoortoDoor. I saved a little money, but I’m still not sure it was worth the ongoing headache or the hours — yes, hours — I’ve spent on the phone with them just trying to figure out logistics.
The sales guy I talked to initially did a hard sell, which I didn’t appreciate, but that’s his job, right? So I can overlook that. What I can’t overlook, however, is that he put in the wrong dates (by a week!). When the day-​before-​dropoff call never came, I figured something was awry and, as I suspected, it was. Many hours later, they told me – never apologizing for or even acknowledging their mistake — that they’d figure out a way to honor the dates they promised me, but that my containers might be delivered late at night. They arrived — the driver was awesome, but not an employee of the company — we filled them, and the same driver came back for pickup.
And this is when the fun started. I was initially told that my containers would reach the SoCal warehouse on the 17^th or 18^th. Then, next time I called, they said the 19^th. Then, a couple days later, they said the 20^th. This morning, they said maybe the 20^th-​22^nd. Then, apparently, someone is supposed to call me from the warehouse and tell me when they’ll be able to deliver the containers to my new place… They refuse to schedule this until the containers are actually at the warehouse and when they say they give you «up to 7 days of free storage» they don’t mean that you have an option. What that actually means to them is that they have 7 days to get your containers to you from the time they arrive at the warehouse. Sure, they’re «storing» them for free during this time, but taking forever to deliver and not being able to promise a delivery date (even within a few day range) isn’t exactly a selling point.
Anyway, if you need to save money, DoortoDoor might be your best bet, but if you have any sort of schedule you’re trying to work within and need your stuff moved faster than 3 – 4 weeks, I’d strongly recommend going with a different option. At this rate, I’m not sure when I’ll ever see my stuff again and no one there is willing to tell me.

I would like to share the fabulous customer care I just received from Door to door. I found Alfonzo Garcia to be extremely professional, polite, and caring as I found all the other employees were just as professional and caring. Moving IS stressful but it doesn’t have to be not with the help from door to door, I have already started recommending them to friends and family. You will too.

My Fiancée and I had an excellent experience moving her personal belongings from Michigan to California. I was pretty paranoid about working with any moving service, since they are often problematic companies to work with. I took notes every time I called, etc. preparing for the worst. To our pleasant surprise, everything worked exactly as promised. No unexpected fees or delays. Also, the option of storing the unit for one month proved to be very convenient for us. We both highly recommend working with them.
You should be aware that they contract the moving services out to individual local companies — so the actual people who picked up and dropped of the unit were from different local companies in Michigan and California, respectively.

First of all, I received a service from «Door​-to​-Door​.com», which works together with all of its branch storage/​delivery.
I used this service for 1 month, and I have a few reasons I cannot recommend.
1. Endless miscommunication
I ordered 3 containers by a certain time. They delivered 2 only. After 6 hour-​long frequent phone call, finally they delivered another. Guess what happened during that 6 hour? I overpaid my movers. I called many times. DoorToDoor did not return call they promised. (1 month later I got compensation money from Door-​to-​Door, after a long hassle.)
2. Inconsistent size of containers.
From the website, you cannot tell how the contains are made. They are wood, and with different sizes. I am not talking about 1 inch off-​size. They are off by feet. I planeed my moving very carefully, and due to this variation, it was extremely difficult to fit some furniture in.
3. They charge you without notice
If you read the contract carefully, you will notice they charge you storage fee monthly basis. That’s fine, but the charge is not prorated (they charge you a month fee although you used 1 single day). Further they charge the money even though they already re-​deliver the containers to a new location. This was my case. I requested redelivery on a certain day. They told me they can’t because all drivers are busy on that day. So THEY delayed. Also I requested pick-​up. THEY delayed it too. Remember, they charge you because of THEIR delay.
Will you be ultimately happy with this level of service?

Overall, we had a GREAT experience moving from Chicago to SF. Door2door knows what they are doing, delivers as promised, and makes everything as easy as possible.
We picked Door2door because it was the lowest quote we got. We requested 2 pods and ended up shipping just one. It was big enough for two people’s clothes, books, kitchen stuff, 4 bikes, linens and two small book cases. Not a whole apartment full, but exactly what we needed to get from coast to coast. Door2door refunded the cost of the second pod without any fuss.
The one drawback is that we were unable to reschedule the pickup time for the pod. We had agreed to one day, but they were not able to change this on short notice. From what the driver tells me (he was great btw), they are not busy in the winter, so rescheduling may be possible in the winter. The always arrived within the time frame that the dispatcher told us and called before arriving to give us a heads up. Great!
Door2door also knows the local regulations well. We needed paperwork to ship to CA — they made this easy. They knew we couldn’t park the pod on Chicago city streets and told us this upfront. We moved to a large university, and they knew the housing employees and communicated well with them to make sure we complied with their requests.
Door to door is professional and totally delivers as promised.

Door to door is fantastic if you are moving. We will only move this way from now on. The delivery guy was friendly and after I wrote him a good review on their company survey, they gave him $ 50 to help his daughter buy books for college. The customer service people are friendly too. They let me go to my unit at the Hayward facility when I need something I stored (have to call 24hrs in advance so they can pull the unit out) and the facility was very clean and organized.
However, NEVER leave a message on the 888 number listed above. When you are on hold or they aren’t open, they ask you to leave a message. I have left THREE over two months and never got a call back. This is not the case when you call the local door to door number for Hayward. They always call back and they pick up the phone right away.
Also, BEWARE of the billing cycle. I was charged for an additional month even though the units we only there one day that month, and they were only there for that day because Door to Door couldn’t deliver any sooner. They do not prorate either so you will get charged the full month!
Before that charge incident I thought it was the best experience ever with a big company, but that really put a bad taste in my mouth.

Moving from Berkeley to Washington D.C. for a new and exciting career = awesome right? Cause to celebrate! And then mid-​cartwheel you realize that you’ve got to move your stuff cross country and promptly crash as your disappointment in the lack of teleportation technology washes over you.
I ended up having 3 days to pack up and move across country. Impossible? Not with this company. I called around and got cost estimates for a cross country move. PODS was around $ 3,000… ouch. Door to Door was at $ 1,600 with a protection plan included. Both of those estimates were for their smallest containers, which with a bit of imagination and some Tetris skills will perfectly suit the single person with plenty of stuff.
After I told them my dilemma of needing to have my belongings out of California on their own road trip to D.C. in three days, the customer representative that I talked to, Tate, said he’d call around and check with the drivers to see if they could possibly have a shipping container delivered to outside my apartment the next day. A few minutes of being on hold, and he comes back and says that «Yes! they do have a container I can have TOMORROW. What time would I like it delivered? And would I like to have some packing supplies put in my container for me for my personal use free of charge?» I would have kissed the man if he was there in person, but I had to settle for a jump of joy. I suspect that the packing supplies might have been provided out of sympathy for my tight deadline, but having bubble wrap, tape and boxes (in assorted sizes of my choice!) provided really saved me time (and money!).
Next morning by 10 am I was frantically packing my life into this container. Two days later they came back, and picked my life up. A great thing is that they give you the option of paying a monthly fee ($ 79) to have your container stored at their facility. You call them when you’re ready for your stuff and they drop it off at your door. My box traveled across the country and was at my doorstep of my new home in under two weeks. No problem! Super easy!
A tip is that if you’re pressed for time, and have friends that can help, the driver will wait for 30 minutes for you to pack or empty the container that way you don’t have to make an appointment for them to pick it up again. It’s possible to unload in 30 minutes… I’ve done it with only 3 people, with time to spare!

We’ve had our storage unit for ten years with Door to Door. If they weren’t the first, they were the 2^nd mobile storage solution around. And at the time, we found them to be the best option.
We’ve had easy time gaining access to our unit, whether it be via delivery to our home, or by making an appointment to visit the unit at this location in Newark.
The facility is obviously clean, we’ve never had so much as a silverfish inside of the unit, no strange smells, little dust, and the container is always in good shape. I thoroughly trust that they take care of people’s belongings, whether they be junk or jewel.