Pick Squad Locksmith, Inc

I only write reviews if a service is exceptionally good to help other people like I have been helped by accurate reviews or I share my experience if an outfit is a total fraud. These people will quote you a $ 14 service charge but will charge you 3 times the amount without fixing the problem and insist that you pay cash which is never a good sign. The reason they cheat people is that the technician will tell you that he does not have the correct parts and another tech will get the parts from their local warehouse and call back in half an hour to come over. After waiting for 2 hours, when I called the dispatcher, he had no idea what was going on. He then promised that he was going to contact the tech and call me back. After another 1 hour after I called again, he said the tech must have misplaced his phone since he was not responding to calls or texts from the dispatcher! These people should not be in business and you will regret calling them.

wish I could give NO STARS… I called my insurance agency to have a locksmith sent out as my keys to the car have disappeared… I called at about 7:15pm friday night. and got a text right away that said they would be out at about 8:30. I called the 800 number and let them know that we are in a cottage off street and gave them directions. well 830 came and went and at 9:10 I called to see when they were going to show, and that I hadnt been contacted by the locksmith which is what they told me they would do… well after my second call to find out if he was coming he called back and told me that he was on his way from Tracy. about a 40 minute ride which already made him 1 ½ hours later than promised. frustrated I asked him when he would be here. he told me about 10pm… well that came and went as well… I called their 800 number again and asked if they could tell me why he wasnt here and when he was going to show up. they said they would call him and tell him to call me… well you guessed it. NO CALL… at this point I am just about ready to burst… 11:00 pm came and went. and he STILL wasnt here. yet another call to the company… where I was told look. he is on his way at 11:15 the guy shows up. with another guy. who introduces himself as a «friend». I am completely irate. im really glad that I have learned how to just keep quiet. he is a locksmith right??? you would THINK he would bring a freeking flashlight but noooooooooooooooo… so its a good thing we had a camp lantern or he wouldnt have been able to do anything. We… 11:30.12:00. 12:30…1:00 and 130 pass before he is finally done making 2 keys. now I was quoted 220 for the job… and after speaking to his «boss» I was told that they were really sorry for the delay and that it is their policy to give a 10% discount (well I think really??? but better than nothing… The friend brings the bill to me which was written for 260… but they are «giving me a discount» to 220 big discount right??? that was the original quote. I asked to speak to the «manager» again who said lady. its late. you are getting a great deal and im not even charging you tax. now I dont know where the HELL this guy is from. but WE DONT TAX LABOR IN CALIFORNIA… at this point, and prior to signing off on the work I try the keys. and guess what??? right. they dont work in the passenger door or the trunk. at which point the guy says you dont need to open the passenger door with the key you can do that from the inside of the car, and the keys wont open the trunk either. I have to fight to get them to open the driver side door, and they dont really work well in the ignition either… I am going to file a claim with the better business bureau… they are a company that has no respect for the customer, lies about their rates. allows employees to run around with friends in the car (locksmithing is a bonded business) and you can bet your first born his «friend» probably doesnt even know what bonding is or means… when I told him I was going to pay with a credit card he got exasperated wtih me and I told him… look… how was I even SUPPOSED to go to the bank when my car was out of commission. he agreed to follow me to the bank (I wasnt about to give MIKE my credit card number. I couldnt even trust him to make me a good key) and I begrudgingly paid him he looked disgusted when there was no top for him… 220 down the drain for amazingly poor customer service and craftmanship… DONT USE THEM PLEASE SAVE YORUSELF THE HEART ACHE AND HASSLE

Do not ever use this business. They are completely unreliable, dishonest and thieves! The manager Sean has never returned any of my calls.

Helped me out big time!!! lost my keys at school and they came to make me a new key and gave me a student discount i would recommend when you need anything un locked or need a new key !

I called an 800 number which eventually took down my information and told me a technician would call me back in less than 5 mins to give me a quote and how long it would take to get where I was. My situation although is uncommon amongst most drivers, isn’t that uncommon for toyota drivers. My car key wouldn’t turn over to start the car. For most people, they immediately think that it is cause the steering wheel is locked but i assure it this is not the case. After researching it online i found out that this is a Tumbler problem in the ignition that is fairly common for older toyotas (mine being a 1997 corolla). To replace some of the broken «wafers» should be an easy fix for the technician. He quoted me $ 120 over the phone plus the cost of each wafer ($ 10 a piece). For my specific car, there are 10 wafers in the tumbler. I called the 800 at about 8:38 am. Mind you this 800 number is a ²⁴⁄₇ number that basically re-​routes you to someone in your area. I receive an appointment for between 930am-​10am. He calls me at about 945 saying he is just around the corner and should be there in a few minutes. My vehicle was parked in an Orchard Supply Hardware store lot that was extremely accessible from major streets and ½ block away from the freeway. He continues this behavior (saying hes really close for almost an hour, called 3 times until he arrives 40 minutes late at 10:40am. He gets to the car and starts taking apart the lower dashboard and eventually gets to the ignition. I diagnosed the car so there were no surprises. He fixed the car in about an hour and then proceeded not ever to tell me how many «wafers» were broken, but instead wrote on his paper the charges. I got charged $ 9.99 for the service call, i am fine with that. $ 110 to replace 2 wafers that broke. Which I was totally fine with. But then he charged me $ 95 for an hours work of labor. Which now looking at the receipt is absurd. Why am I paying for the labor twice. The labor was to fix the wafers and the technician already charged me for this. There was no mention of this additional labor fee in the quote. He did not replace the ignition so why am I paying twice for the same service. People please beware of this business. Better off using anyone else. if anyone wants a copy of my receipt please message me and I will be more than willing to provide proof of it.
–Mike–

FAST, PROMPT, REASONABLE, AWESOME SERVICE
I locked my house and forgot the keys inside and was left with no option but to call a Locksmith. I googled and called a lot of nearby locksmith services but every one said that it will be at least 40mins to reach my house and the cost was way too high. Then i called up Pick Squad and the guy said we will send you help in 5 mins and the cost was reasonable and less than the others too. I was waiting in my car thinking they are going to take at least 15 mins. But to my surprise, this guy arrived in JUST 5 mins at 9 o’clock in the night. The guy who helped was really friendly, prompt and helpful and quickly fixed the lock. I have never come across such PROMT SERVICE ever. WAY TO GO!!!

Skilled locksmiths, make sure to get a clear estimate before you hang up.

Apparently my wife and I live in Bizarroland, a place where Pick Squad has twice helped us out of jams involving broken keys in the trunk of our car.
In this backwards dimension, where down is up and up is down, Sean and Jimmy from Pick Squad arrived on time, did the job with a friendly attitude and charged us a fair rate.
The second time we called they gave us a discount for being a repeat customer, I assume this is because we’re in some kind of time-​vortex where kitties have puppies and hot snow rises from the ground.
Anyhoo… These guys are way better than the other suspect reviews claim. I hope we don’t need to call Pick Squad again, because I’m tired of living in a world where I give my boss money to let me work for him.

BEWARE Do Not Use! This is a very dishonest company. Over the phone they said they would be here in 15 minutes. They showed up 45 minutes later. They arrived in an unmarked car, spoke hardly any English and it took them at least 30 minutes to open my door. They told the property manager of my home (I am a renter) that they would bill the owner but then insisted I give them a credit card in case the bill wasn’t paid in 30 days. As soon as they left they charged the credit card which I am now disputing. They charged over $ 300 to open one door which they had to use a drill to do and that was more than the amount that was quoted to the property manager. They also wanted my drivers license number but I refused to give that up. Please do not call this company. They are shady and dishonest. The day after they left I had to have a reputable company come in and change the lock for fear they would come back and break in to my house.

DO NOT CALL THEM
Locked myself out of the house. My mom got number for PickSquad off internet. On website, they say they can be out in 15 minutes, and the charge can be $ 50-​$ 100… the guy told me $ 20 for the call, and $ 25 for picking the lock over ther phone. The guy took 35 minutes. He arrived in an unmarked van, told me my lock set could not be picked because it was a «safe key lock» and that he would have to drill through it. Never did he mention that it would cost more… I had him drill thinking it was my only option… it took 2 minutes… he charged me $ 180 for labor and $ 20 for the call… and I still have to go and get a new lock set. This has been bothering me all day… so I decided to call another locksmith to get some info… turns out the lock I have is so common, that the guy could have picked it! Unbelievable! What is wrong with people!
Hope this review helps prevent other innocent people from getting taken advantage of. I made a mistake by calling them. Please don’t make the same mistake!