Pick Squad Locksmith, Inc

WARNING! This place is an outright scam. We needed to re-​key two doors, one Kwickset, one Schlage – the type of locks found on 99% of doors in America. We were quoted $ 14 service charge plus $ 35 per door. When nobody showed up for the appointment, we called again. Someone finally came out several hours later, except now the price was $ 195 for one door and $ 160 for the other. The guy generously offered a deal: «the more doors you re-​key the better price you get, ‘know what I mean?» We politely declined only to learn that there is $ 65 «cancellation» fee.
We didn’t pay it, of course, and said we would take it up with the manager, someone named Sean, who was now unreachable at the 855 number we had originally called. We would probably just leave it at that and move on, but the locksmith who came to the site would not accept our attempt to take up this matter with the manger as valid recourse. Instead he made menacing comments to our staff, attempting to bully them into paying the «cancellation fee.» This is not OK and we will be filing a police report to go on record about what happened.

No STARS FOR THEM THIS PLACE IS THE BIGGEST JOKE EVER! Exactly everything I read is exactly correct. This company just takes your money and messed up my window to my car I’ve called over 10x and no one calls me back In regards to a complaint. I called the 855 number and the number gets disconnected. I have no respect for this company. If you have need your car unlock go somewhere else these people are clowns seriously! Never again

I wish I could give NO STARS… I called my insurance agency to have a locksmith sent out as my keys to the car have disappeared… I called at about 7:15pm friday night. and got a text right away that said they would be out at about 8:30. I called the 800 number and let them know that we are in a cottage off street and gave them directions. well 830 came and went and at 9:10 I called to see when they were going to show, and that I hadnt been contacted by the locksmith which is what they told me they would do… well after my second call to find out if he was coming he called back and told me that he was on his way from Tracy. about a 40 minute ride which already made him 1 ½ hours later than promised. frustrated I asked him when he would be here. he told me about 10pm… well that came and went as well… I called their 800 number again and asked if they could tell me why he wasnt here and when he was going to show up. they said they would call him and tell him to call me… well you guessed it. NO CALL… at this point I am just about ready to burst… 11:00 pm came and went. and he STILL wasnt here. yet another call to the company… where I was told look. he is on his way at 11:15 the guy shows up. with another guy. who introduces himself as a «friend». I am completely irate. im really glad that I have learned how to just keep quiet. he is a locksmith right??? you would THINK he would bring a freeking flashlight but noooooooooooooooo… so its a good thing we had a camp lantern or he wouldnt have been able to do anything. We… 11:30.12:00. 12:30…1:00 and 130 pass before he is finally done making 2 keys. now I was quoted 220 for the job… and after speaking to his «boss» I was told that they were really sorry for the delay and that it is their policy to give a 10% discount (well I think really??? but better than nothing… The friend brings the bill to me which was written for 260… but they are «giving me a discount» to 220 big discount right??? that was the original quote. I asked to speak to the «manager» again who said lady. its late. you are getting a great deal and im not even charging you tax. now I dont know where the HELL this guy is from. but WE DONT TAX LABOR IN CALIFORNIA… at this point, and prior to signing off on the work I try the keys. and guess what??? right. they dont work in the passenger door or the trunk. at which point the guy says you dont need to open the passenger door with the key you can do that from the inside of the car, and the keys wont open the trunk either. I have to fight to get them to open the driver side door, and they dont really work well in the ignition either… I am going to file a claim with the better business bureau… they are a company that has no respect for the customer, lies about their rates. allows employees to run around with friends in the car (locksmithing is a bonded business) and you can bet your first born his «friend» probably doesnt even know what bonding is or means… when I told him I was going to pay with a credit card he got exasperated wtih me and I told him… look… how was I even SUPPOSED to go to the bank when my car was out of commission. he agreed to follow me to the bank (I wasnt about to give MIKE my credit card number. I couldnt even trust him to make me a good key) and I begrudgingly paid him he looked disgusted when there was no top for him… 220 down the drain for amazingly poor customer service and craftmanship… DONT USE THEM PLEASE SAVE YORUSELF THE HEART ACHE AND HASSLE

I called an 800 number which eventually took down my information and told me a technician would call me back in less than 5 mins to give me a quote and how long it would take to get where I was. My situation although is uncommon amongst most drivers, isn’t that uncommon for toyota drivers. My car key wouldn’t turn over to start the car. For most people, they immediately think that it is cause the steering wheel is locked but i assure it this is not the case. After researching it online i found out that this is a Tumbler problem in the ignition that is fairly common for older toyotas (mine being a 1997 corolla). To replace some of the broken «wafers» should be an easy fix for the technician. He quoted me $ 120 over the phone plus the cost of each wafer ($ 10 a piece). For my specific car, there are 10 wafers in the tumbler. I called the 800 at about 8:38 am. Mind you this 800 number is a ²⁴⁄₇ number that basically re-​routes you to someone in your area. I receive an appointment for between 930am-​10am. He calls me at about 945 saying he is just around the corner and should be there in a few minutes. My vehicle was parked in an Orchard Supply Hardware store lot that was extremely accessible from major streets and ½ block away from the freeway. He continues this behavior (saying hes really close for almost an hour, called 3 times until he arrives 40 minutes late at 10:40am. He gets to the car and starts taking apart the lower dashboard and eventually gets to the ignition. I diagnosed the car so there were no surprises. He fixed the car in about an hour and then proceeded not ever to tell me how many «wafers» were broken, but instead wrote on his paper the charges. I got charged $ 9.99 for the service call, i am fine with that. $ 110 to replace 2 wafers that broke. Which I was totally fine with. But then he charged me $ 95 for an hours work of labor. Which now looking at the receipt is absurd. Why am I paying for the labor twice. The labor was to fix the wafers and the technician already charged me for this. There was no mention of this additional labor fee in the quote. He did not replace the ignition so why am I paying twice for the same service. People please beware of this business. Better off using anyone else. if anyone wants a copy of my receipt please message me and I will be more than willing to provide proof of it.

Link to the ripoff report. and they have more then one.

I have NEVER ever written a review so this is my first. I called this company thinking they were a local company in Livermore. They had a livermore phone # but come to find out they were from San Jose. I try to support my city and only use local companies… I was given a price of $ 29 service charge and $ 20 to open the lock I thought that was fair and I agreed. I was told that if the price was going to be any different then they would tell me when they got there. WELL when I was given the bill it was $ 29 + $ 149. I told him that wasn’t what I was told by the dispatch and explained what i was quoted. He went out side and came back and said he was told he could give me a $ 15 discount. big deal… I would never have used them if had I known they were not up front about their pricing and that they were not in Livermore. I would definitely not recommend using this company…