Orlandi Trailer

This Place is the BEST !!
Honest, Very Knowledgeable, Affordable & Always with your safety in mind.
They know their S#*T
Thank you, Orlandi Trailer for your Great Service.

Just purchased a new 24’trailer. The trailer has more features and $ 800 less than any other Bay Area dealer. Gabby worked out the best deal and went above and beyond to get the financing and paper work done quickly and easily. They also offer the best pricing on the accessories and equipment. Exceptional experience and exceeded my expectations. Thank you Orlandi!

This is the place to go for a stress free service.
They know what part to look for and how to install them. Good job guys!

Good service, friendly people and an atmosphere of competency, both real and perceived: I needed the wheel bearings re-​packed on my son-​in-​laws’ motorcycle trailer, made an appointment at Orlandi Trailer and when I arrived for the appointment, they were ready, got to the work immediately and had me back on the road far faster than any other trailer shop I’ve encountered.

Rick and Gabby down at Orlandi Trailer has the best service for your trailer needs. They dealt with my insurance company to get everything they needed. They also got my boat back in time for a family vacation. Not only did they fix what needed repaired but also went through entire trailer and fixed all the items I had no clue where not working or wrong. If you want the job done right and on time. Send it to Rick and Gabby
Brien

These guys are the best! I went by with a wiring issue on my truck they said they were booked. I told them my trailer lights were out and they said let me have a look. They had a look and within an hour it was fixed. They go up and beyond the call of duty as a bussy shop to make their customers happy and safe on the road. I’ve been here a few times and always great service. I will be back again I’m sure

Orlandi Trailer was very reasonably priced, knowledgeable and took great care of me. They even threw in some extra parts to get me on my way!

When you need trailer parts in a pinch, this is one of the few places in the area. Prices are higher than you could find online and you’ll probably have to wait a while for help, even if it looks like there are no other customers and a bunch of employees running around. When you do get help they are pretty knowledgeable.

I took my 2008 Ranger Bass boat to Orlandi to repair a wheel on my tandem ankle trailer. The wheel had come off on my last fishing trip so I limped in with only three of four tires on the ground. They called me with a quote of over $ 500 to replace the hub due to spindle damage and also said it would take several days for the parts to come in from out of state.
I suggested that they could get the parts from a California dealership in Modesto and they said ok and would call me back. I then called the dealership myself and asked them for a quote and they said $ 180. After hearing this I called Orlandi back and asked for more detail on their quote. Orlandi was asking for 3 hours of labor versus 1 hour from the dealership and they were charging me for $ 160 for a part that only cost $ 90 at the dealership. I tried to negotiate the price down at Orlandi so that I would not have to drive all the way to Modesto (gas cost) but they said that they needed to make money.
Long story short, I told them that I would come pick up my boat to which they said that I would have to pay $ 85 minimum service charge. I argued that they could see the hub when I brought it in because I had already removed the tire but they did not budge.
When I got to Modesto the next morning they told me that Orlandi had removed the caliper and the brake piston had fallen out so they needed to replace it for an additional $ 90. I called Orlandi about their error and they told me to come in and they would refund my $ 90 for the new caliper.
I don’t understand why Orlandi is so expensive and how they stay in business.

Zero customer service, drove in and an employee looked at me and began to walk away. Parked and got out thinking maybe he didn’t see me??? I’m walking toward him with the normal «excuse me» calling out for him and he just keeps walking away until another employee, walking towards us, points out we are trying to get his attention. He finally turns around and his annoyed response is, «you need to move your truck» … So I guess that answers if he ever saw me in the first place as he somehow knows who I am and my truck. Must have been a look of surprise from me as he then asks what I want. Tell him I’m here to see about a car trailer and he responds back «Uhh, you need to move your truck» as he points to my truck then out in space.
So, I went back to my truck and moved right on out of that place, suggest you look elsewhere if you need help and are looking to buy a trailer.

So, I bought a Sea Doo from a friend on July 26. That day she had taken it to Orlandi to get the electrical fixed. They replaced all the electrical and light fixtures and all was in working order. As I started taking it out to the lake, I noticed the lights would go out on the trailer. Checked it, and I had a burned out bulb, so I replaced this. This happened two more times, so finally I brought it to Orlandi’s to see what the problem was.
The technician checked the wiring, all was fine. When he opened up the light fixture, he said the bulb was burned out. He said it was probably caused by water getting into the fixture and touching the hot bulb, since these were not submersible lights. WHAT!!! Not submersible lights… on a BOAT TRAILER? I told them that the previous owner’s had just had them replace at Orlandi’s, and why would they not put submersible lights on a boat trailer. They said that they probably asked for the cheapest ones. After checking with the previous owner, I found out that was not the case. They told Orlandi’s to fix the problem and left it up to them to choose which fixtures to use.
So now we have spent over $ 300 on trailer lights; $ 200 from the previous owner and $ 100 from me. I cannot believe that a company whose sole business is selling and repairing trailers would put non-​submersible trailer lights on a boat trailer, so the only logical reason is that they new that the previous owners were selling it, and they thought they could get another sale from the new owner (Me) when the lights failed. Well, it worked, Orlandi’s, this time. But you’ve lost another two customers. And anyone who doesn’t want to get ripped off by these crooks will go elsewhere.

This business is successful because of their GREAT customer service, I had a problem with a trailer hitch they installed a while back, it may have been my fault but they never accused me, they just fixed it and sent me on my way. He did suggest that I not add the extender on my hitch as it was probably the cause of my problem. I had a restaurant business and went to the same school they must have.
NEVER ARGUE WITH A CUSTOMER… YOU CAN’T WIN.

Had a great buying experience there. No sales tactics or other BS, fair prices, competent advice.
They also got me on my way in next to no time.
What more can you ask for?

First rate experience buying a trailer. Helpful, knowledgable, friendly, straightforward.
Full service shop, will be getting all my business going forward.

I have been a satisfied customer for 5 years. Orlandi Trailer is highly customer oriented and they pay attention to detail. The customer comes first at this company and that is my reason for giving them 5 star review. You don’t find many companies anymore that operate this way. Being a business owner for several years, I know if you don’t take care of the customer you loose them and then soon your business will suffer, everyone that comes through the door is important. I found that Orlandi and his team operate A+ (first class operation). I refer anyone who needs to purchase or service a trailer here. Thanks for your your continued commitment to quality service! Eddie Vandervoort

I was impressed by the honesty of this shop and their willingness to help the customer find the best (most cost-​effective) solution. I installed an 1−¼″ hitch receiver on my 2008 Prius recently and then realized that my bike rack is a 2″. Since I plan to move the bike rack between the Prius and our Odyssey (which has a 2″ hitch receiver installed) from time to time, I am more limited on my options. I visited a welding shop initially and was then referred to Orlandi Trailer.
Orlandi was a busy place, but the solution they provided solved my problem with a minimal cost. There were opportunities for them to lead me to a more costly solution but they did not. They solved my problem like it was their problem. They gave me a used adapter when they could have sold me a new one. They could have sold me a rattle reduction lock but they advised me that I did not really need it. They also advised me on a few technical know-how’s that were essential to make the adapter work and work well.
Their staff (Javier was the front-​desk person) and owners (Rick Orlandi and another gentleman who might also be in the Orlandi family) were friendly and very professional. More importantly I think, in addition to their knowledge, the Orlandi family demonstrated an admirable integrity when dealing with customers. I would definitely recommend Orlandi to my friends or anyone who have a trailer/​hitch problem or need to buy one.

Have a ton of trailers to choose from. Very nice/​knowledgeable staff. Went there a few times because a short or something on my trailer and they fixed it for free.

I wanted some parts for wood utility trailer sides and they had just what I wanted. Price was fair.

I have about five different things that I tow from a 30 foot steam launch to a log splitter. This is the best place to get parts and repairs. I had a hot bearing on my way to a steamboat meet and they fixed all 4 wheels while I waited. Thanks to them I salvaged my annual steamboat weekend. It could have been a disaster. They are always friendly and ready to help. You will have to wait occasionally because this is a very competant and busy shop.

I have a love hate relationship with this place. It’s close, it has a decent selection of parts, but it’s a pain in the keester to get anything done here. The lot is very small, their selection of trailers isn’t very good. I also tried to bring my trailer in for a quick service (wiring harness i bought from them was giving me fits). It also took three weeks to get the harness in stock.
I understand that It being a week before memorial day weekend i expected them to be busy, What I didn’t expect was to be hung up on after I asked them if they could look into it for me this week. They’re ok folks, and know what they’re doing. But their customer service needs some tweeking.