O’Reilly Auto Parts

I came to the store for brake pads. When I entered no one was around. One employee entered the store behind me and went to the back. Eventually someone walked out and picked up the phone and talked to someone on the phone, then they walked to the back again. Minutes later they came back out and picked up the phone again, then they finally acknowledged my presence and sent me home to figure out if I had drum or disc brakes. When I returned I stood in the store for 15 minutes listening to the employees in the back goofing off. One person in line in front of me and one person was walking around the store browsing and one employee was behind the shelves. He called back about 4 times for someone to come help the two customers in the front. Eventually someone came out and said they had two customers on the phone, and she glanced around at us. By this time several people were coming into the store, one customer came in and went behind the counter and gave this employee a hug while she talked on the phone, and she got hired things together and he left. After about 15 minutes in the store eventually she came to me, never apologized for the wait and asked if I needed something, as if I had been standing there for my health. I said yes, I’ve been waiting here for a while for help, and she said well we had customers, it’s not like we ignored you. I said actually, you did ignore me, no one even greeted me in the store and I’ve been here for 15 minutes and she again said well we have costumers. There were at least 4 employees that I saw, I could hear them goofing around in the back, and they were helping no one on the phone. I walked out and took a survey card with me. Worst customer service I’ve ever experienced anywhere in the USA.

The customer service here is awesome I have been coming here since I got my driver license. Last night I was changing my battery and my plus harness snapped. Michael pierce was so helpful he came out and did what he could that the car could take me home and I didn’t have to pay for the tow truck. He didn’t leave me hanging on the street, he didn’t say it’s not my business, he actually helped me! No place nor anyone would do that, because it’s not their job. Thanks Michael you are awesome!

Good customer service here.
Air conditioned store is cool.
TIP: when you return your used oil, ask for a coupon; it’s redeemable to purchase additional parts at O’Reilly Auto Parts. It’s like cash.
TIP#2: sign up for O’Reilly discounts; takes 4 minutes to fill out paperwork. You get points everytime you purchase something. Then, they give you a little scanner code on a wallet sized piece of plastic. Every time you purchase something, they will scan it. Don’t forget to build your points.

This place is the absolute worst place to buy from. The employees there look like and talk like they just got out of jail. There’s a fat guy with really bad teeth named Nathan that manages the store. I’m not sure how he became the manager. This guy has really bad manners and hygiene. Just FYI everything you buy from this store is final. They will not accept any returns and will find a reason why you can’t return it. I hope this store closes down or at least get rid of the manager Nathan. You can just get the feeling he’s really unhappy with his life and brings that attitude with him to work everyday. The store on Monterey rd is so much better. It’s like night and day. This guy named Isaac gave me great customer service, he was polite and for the sake of the company I hope he becomes a manager one day. Hope this helps.

I experienced horrible customer service today. The cashier was rude and did not want to help me in a return of something which I had the receipt for and I just purchased the day before from another OReilly’s store. I was surprised because in the past I had always courteous help but not from the staff today. I had to drive to another store to return the item.

Lets just say i was hoping for better treatment. Maybe I’m expecting too much since I’m returning an item. They had to enter address and phone number etc. After the transaction, the guy at the counter did not even say anything, but left the returned received on the counter for me to pick up, and that’s it. I’m not expecting small chat or friendly smile, but something like «you are done» or «you are all set» would have been nice. Anyway I’m not coming back to this store as they have made my day.
Service is OK when you buy. I have bought items from this store before.

This Kragen O’Reilly store is located on Blossom Hill Rd just past the Whole Foods store. It is never busy, the car park only has 2 – 3 cars. Store is fairly large, it was obviously designed in the 80’s with that auto part look. Staff is helpful.
If your looking for a wiper blade, coolant, car wash soap or some auto accessory or part then this is your stop. I tend to shop at the O’Reilly store on Snell Ave since is closer to me.
3 stars

It’s hard to deal with all parts places. In my experience of hunting for parts. Most young employes don’t know much.
In this store the manager Nathan, and employees now the parts. Specially Marshal, Nathan and the old timers. Know what your looking for or where to find it.
This guys have found hard to find parts for my odd projects from tractors to old cars to the tail light of mOst cars.
But not all oreillys are the same. I won’t go anywhere but this store.

Great customer service! I stopped in on Thurs. ¹⁰⁄₁₈ — rushing on my way to work — with unexpected overheating /​trouble.
While I was figuring out what else to do, and refilling my empty radiator, I asked about replacing my wiper blades (which were falling apart).
They jumped in, found the right blades, and even installed them for me (and those suckers were tough to deinstall and replace!). The first guy told the other one, «can you help me get these on, she’s in a hurry». While I didn’t specifically say that, I’m sure my general demeanor did suggest that I was stressed & late & trying to get to work — — so I appreciate them recognizing that and stepping up!
I’m not the «damsel in distress» kinda gal, I can hold my own, but both the gentlemen in the store were very kind, made sure I had everything I needed, and went above & beyond the normal service they were required to.
Thanks O’Reilly!