Autozone

Easy to understand if the place is crowded and there are lots of folks needing help that a wait is in order if you go BUT when there is no one and your totally being ignored by SEVERAL people behind the counter. BAD. I’ve been here several times because it’s very close to my home and convenient for me. But as of today looks like the guys across the street at O’Reilly auto is now become my go to store for auto help. Unlike this store, they were helpful, nice AND cheaper! This place is least consistent on terrible customer service. Nobody seems to know anything and they don’t act like they care if you come or go.

Just very very bad customer service
And plus the manger would give attitude about doing his job

Trip 1– I went here to replace the light bulbs in my car. The worker helped me find the correct light bulbs and also installed them in my car for me!
Trip 2– I went to buy a new club lock for my steering wheel and a staff member told me that the brake lock one was better. I ended up buying the brake lock one

Terrible experience here. Had to wait in a very long line for a long time while there was an extra employee walking around joking e the two guys at the front. Didn’t seem like they were trying to get people out of there quickly.

My Audi TT gave me an a warning oil was low. I did not have time to go to dealer. There was a auto part store close that starts with an O nearby I walk in and asked if they could help me put oil in and. They said no we can’t. How disappointing. Then I remembered that a while back I had been to an autozone and they were so helpful. I walk into this auto zone on Almaden exp. and 2 young ladies greeted me and asked how they can help me. I told the about low oil light and they told me which oil I needed and told me they would show me where oil goes and how to check it. I am now very confident and know how to add oil myself if need be. Thank you ladies!, :) oh and to that other part store that starts with an O… I will never go or refer anyone to you!

Amazing customer service from a nice young man. He insisted on testing my battery that I thought was supposedly dead, and found out it was fine! I will always feel very good about Autozone!

Needed a fan clutch removal tool.
Why buy specialty tools, when you can rent it?
They rent specialty tools here — for the nice price — free, just leave a refundable deposit with your credit card. Voila!
Customer service: fine.
Parking: ok.
Tip: if you shop here a few times a year, you can get %10 percent refund; just fill out and get yourself and Autozone Club card. I always get free stuff here. Thanks Autozone!
Tip: this place is on an ultra busy intersection; be prepared to stop quickly and turn in.
Tip: they can receive used motor oil.

I just read the Sunday New York Times 3÷9÷14 «When Employees Confess, Sometimes Falsely.» AutoZone is NOT a business that deserves support. There are several lawsuits in the works and this company does not treat its employees well. Read the article for more details.

I needed one small specialty O-​ring for my grandmother’s car. I called to see if it was in stock and spoke with Jeremy. He answered the phone after one ring and sounded very interested in my problem. He gave me some options on where I might find one and said that if I came into his store he would match up the size for me. All this for what was basically a $ 1 sale.
When I arrived he greeted me quickly and showed me the different options. He cut open some packaging and checked online to make sure I was getting the right part. All for a relatively small sale. I was so impressed I picked up another needed part and some extra coolant just to try to make it more worth his while.
Thanks for the great service and this store will definitely be my go-​to store in the area!

The new sellers in autozone are now very slow. I was asking for the rental book tools and they never give me. I was waiting for 15 and they didnt finished with the coustomers a ln exception of elizabeth who was supporting this new guys

Went to this location to take my friend’s fiancé’s car to get a new battery right before they close. The supervisor was hella nice enough to replace it for her even though they normally don’t do it right before they close. That is customer service!!!

Great service! I had twice bought the wrong windshield wipers at a «big box» store… AutoZone employee helped me select the blades AND installed them for me, to make sure they worked for me!

The ladies that work here are helpful, there is also a man that has helped me before but I can’t remember his name (older gentleman)
The reason i’m giving a 1 star review is because RUBEN V, IS SO RUDE.
We walked in, and didnt get a greeting.
My bf and I were standing at the counter patiently because we needed to exchange something. While Ruben was complaining about the manager accusing him of being on drugs to a co-​worker.
A hispanic male walks in, Ruben asks him if he needs anything. My bf throws his hands in the air (literally) and catches the attention of the female co-​worker and she says to Ruben «They were here first.» So he reluctantly asks us what we need, as I’m telling him we need to exchange for another product he rudely says «OH I’m lunch I can’t help you now» and walks away. WTF?
So someone else helps us and as we’re checking out (not even 5 minutes has passed) Ruben is helping another hispanic male. Thats funny, never knew people took only 5 minute «lunches». Either that or he is racist, or maybe his manager was right about being on drugs. Anyway,
GO TO THE AUTOZONE ON CURTNER OR MONTEREY. Skip this place but if u have to get service from someone else

If your looking for Auto Parts and have no clue what part you are looking for, go to AutoZone. They will help you find the part. The staff is helpful, the store has a nice airy feel with wide aisles.
Some times you get a high pressure sale from the cashier to pickup additional items when you are checking out, which I do not appreciate.
Stock up on wiper blades, furry dice, spark plugs, coolant, oil or tire mats
3 stars.

Elizabeth was always helpful. She goes the extra steps for her customers; I could not install the LED on my Mazda3. She had her husband helped installed the light bulb.
Every time I go there I know the employees are happy to help…

WARNING!!! Do not come to Almaden store. A guy name «JAVIER» is a sex predator. Go to Curtner or Monterey branch instead!

recently stopped at this autozone to get oil before a long trip. The manager was very nice and helpful. He directed me to the oil section and helped me decide which one was best for my car. He even came outside after i had paid for my oil to make sure i knew what i was doing. Wonderful customer service and overall a great expierence.

Both times we went there for a new light as well as new wiper blades the staff was very unhelpful and didnt seem to really care, when we asked them to look at our wiper blades or light in our car they said, you need to remove it yourself and bring it in here”.so we went across the street to O’Reileys whose staff was 100% better
I will not be going back to an autozone

I’m a customer that probably enters this store once every three to four months and I’ve had no problems except just one issue that kind of does bother me. Every time I go in the store, no one greets and no one even bothers to ask for help when I’m clearly the only one in the store as well. Everyone just seems to be oblivious to who you are until your items reach the counter.
Once I do, everything seems okay. Some of the staff I’ve had conversations with are cool and even corrected me with a wrong part that I had without even looking it up on the computer. But the manager that I see all the time when I go in seems to be okay but more strict than relaxed at work. Anyways, I go here whenever I need anything for my car. As long as they help get what I need, I’m okay.

My car battery died while I was at work. and I started to cry. Then I remembered that autozone was up the street and they install batteriesk so I went there bought a battery, but I couldn’t have it installed until I finished work which was like 8 at nite.
When I got there around 8, he got right on it even though he said he doesn’t usually change them that late because he has closing duties. He did me a huge solid that night, and got me back on the road. My tears dried up.