Napa Auto Care & Tire Center

blllwttt… (fart noise) thumbs down we dont do run flat tires yet were labeled as a tire center

New owners! New management!
Jeff and Dan Olia, management of the former Auto America (Winfield Blvd) have opened up shop here. They give great service and honest, accurate repairs. I get so much value knowing I am told straight what’s going on with my car. That happens every time here.

Kid at the front had a little smug attitude don’t waste your time coming here unprofessional why put your money in hands of these kind of people when you can go somewhere with even a tiny bit of customer service.

I came early in the morning, so it wasn’t as busy. The shop is very large and clean, and the guy who owns the place is really easy to get along with! I got my 98 Toyota 4runner’s wheels aligned for 69.95, a deal that I found online on their website. booking the appointment was very easy, I did it all online and got an email the next morning confirming my appointment. Very good. I’m thinking of taking my ’00 5 series there for service in the future.

Absolutely the worst place. I bought 4 new tires from them and 11 months later two of them were bald and needed to be replaced. I paid 350 for all 4 so I’m totally aware that they weren’t the best tires but I figured they would give me some kind of discount if I went back to buy new ones. The guy at the front desk was so rude and could care less about customer service. They told me I voided my warranty by not having them rotated. Worst part about that lame statement was that my car had been there twice in that 11 months for oil changes. They don’t rotate tires or at least recommend to rotate during an oil change. Wtf.

I got a great deal for an oil change, 27 point inspection, tire rotation, and windsheild wiper replacement on groupon.
This is my first time changing my oil here and I normally change my oil at another place using non synthetic oil that usually lasts for 3,000 miles. On my groupon, it says that im getting a 6qt oil change but it’s recommended on the sticker that I go change it after 1,000 miles. Im not complaining for the price, but I’m sure the groupon deal was for 6 qrt, that should last for 3000 miles.
So I went ahead and called to ask if I could come back to check and see if they added the right amount of oil. A man was kind enough to help check and give me a new mileage sticker. He said everything was fine and I went about my day.
But… I have a bad feeling that I shouldn’t have changed my oil here.
Just recently for my next oil change, I went to my usual place in valero gas station on Tully rd since it wasn’t necessary to get another windshield wiper and the whole groupon deal. Heres the catch, my guy always does a inspection on my car and he tells me the things I need to take care of and ill usually hear about my brake pads needing to be changed (I haven’t gotten around to it yet), that’s an indication that he’s not making things up. However this time he tells me I need to change my brake pads AND my oil pan! I needed to replace the bolt to a bigger bolt because the ridges that holds the bolt were worn out! if they were slightly worned out they would have told me from the beginning. So they told me to have a look and the ridges were so dull and flat! I have a great feeling napa used the air pressure tool to screw the bolt back into my oil pan instead of screwing them manually. they shouldn’t have done this because it over screws the bolt in more then it needs to be therefore shaving down the ridges/​fret! I can recall hearing them using the air pressure tool during the wait as well. Yea it may not be 100% true since I have no credible proof, but I know my guy he doesn’t lie and this is so random to learn something unexpected about my oil pan… like again my oil guy wouldve have at least pointed it out like he always does before it was fully worned out!
Just saying please be careful coming here. Know your car first.

Replaced a part on my 328i for half the boat I was given at another ship, and it only took 2 hours! Very pleased.

We were on vacation, a tire began to come apart, and the folks here at Napa Auto Care were tremendous! It was a very late Saturday, and I am sure they were ready to go home for the weekend, but all stayed to get us back on the road at a great price and while we waited; just terrific fortune for us, and tremendous business practice and performance from them. I wish they were located in our home town; I would deal with them exclusively.

Had my car take a dump in San Jose and these guys were able to get it back on the road for a reasonable price. I’ve heard timing belts can be expensive, but I believe these guys gave me a very fair deal. Everything was explained up front and I was constantly updated with the progress. Very knowledgeable.