Midas / SpeeDee Oil Change

This was my first repair out company service of my 2013 Sienna. This is my first and last experience with this location. I went to this location to fix the flat tire and to balance the tires. The day I went was Saturday and long weekend so after fixing my car I was expecting to use my car for family. But guess what, on very next day the air started to leak again. It completely ruined my long weekend. On Tuesday morning, the tire was so flat, I had to check with other nearby tire shop. After checking it turned out that the tire was fixed «Temporarily» with plug and cannot be repaired again. So I contacted this location asked for repairing the same location which was done previously. They showed me another puncture from the different location without any nail or anything like that. I am suspecting that they made another small hole when I went for the first time or probably second time. Now I was demanding that at least the first hole which was fixed previously need to be fixed no matter what. But out rightly they denied any service. I ended up replacing my tire that cost me $ 225. NEVER use service from this location…

I have a Mitsubishi Montero Sport 2000. On April 26 I went there for an oil change an a general check, because I had to go to LA the same day. The manager for the day was Andrew C.
I was told to change thermostat even though I’ve never had overheating. We argued for a while but I agreed to that anyways because it was the cheapest of all recommended services. I spent almost $ 300 on these 2 services. I took the car there before 9:30am and left after 1:00pm. It took them 4 hours, having in mind they didn’t have many customers during that time. I have on paper the other recommended things that I had to, such as pitman arm, idler arm, rods, also brake rotors and such. All part of the suspension system, nothing do to with engine. The check page doesn’t have any notes either, meaning that everything must be fine.
I left the shop and headed straight to LA. 2 – 3 hours later I stopped to get gas. The car was parked for not more than 15 minutes. When I left the gas station, in less than 8 miles the car started overheating and smoking, I pulled over right away and opened the hood. The OIL CAP WAS MISSING and the oil was all over. I called them and they didn’t deny that they forgot the oil cap, said that they can’t help much over the phone, but will REIMBURSE me for all towing and fixing costs. Shortly after I lost service and my battery died, I was stranded in the middle of nowhere, with a damaged car and no phone. I waited for a long time until some guy stopped to help, he checked the oil dipstick (I didn’t think of that, because I just had an oil change, duh.) and there was NO OIL on it, not a single drip. He drove another 20 miles to buy me oil, because we though that was the problem and adding oil would fix it. He came back with 2 bottles of oil, I put one of them and tried to start the car, but the smoking started again. So I didn’t try again. The guy towed me to the next exit with his AAA plan, just so I can charge my phone and call somebody. I was closer to LA so I had a friend of mine tow me to LA with his AAA premium. A mechanic there looked at the car and said there’s a blown head gasket and it will probably need the engine rebuild, which would cost $ 4000, plus the leaking radiator and all other damages caused by all this. I’m not sure if they did the thermostat right either.
I called these guys and they laughed at the estimate and said there’s no way they are paying that much for an old car. But if I had to pay for it myself in a regular situation, this would be the estimate everywhere, so what difference does it make when it’s their fault.
They said they agree to only put an old engine and fix it to make it running. I agreed to that even though I don’t trust them and I also requested a rental to come back to SJ. They AGREED to this twice, just told me to bring the receipts of all towing and rental and they will pay for it. They told me to take the car to another Midas shop in Valencia (SF Valley), I did that and the guy there said he cannot proceed with any repairs, before we come to a conclusion.
When I came back I went to the place on Friday (May 6) and they REFUSED to pay or take liability, because the guy explained that head gaskets sometimes ‘take time’ to blow and that their mistake could not be a reason. As far as I know the head gasket is like a light bulb, it either works or it doesn’t and if it breaks down it’s usually triggered by something else. He said that either to cover his ass or if he really believes that, that means he’s not very qualified for the job.
So now my car is stuck in LA, I’m stuck here with $ 700+ in (their ‘service’ $ 300, towing and rental for a week $ 300), plus I got a fever from standing for 8 hours in the wind in the middle of nowhere and a bad cough, that I still can’t get rid off. I’m not counting the stress that I’m dealing with every day since that happened.
I’m not a mechanic bur all I know is that I had a drivable car, that I’ve never had major problems with and 2 hours after I left them, the car broke down. I drive to LA a lot, like 1 – 2 times a month and I’ve never had any engine problems or cooling problems. I also drive it here to school every day and everything was fine. It’s normal for the suspension system to wear out with time and that would be the first thing I’d expect to break down.
I spoke to several attorneys and they all agree that I’m in my full right to seek compensation for the car (full estimate), all other costs, for getting me sick and of course for the huge amounts of stress that their negligence caused me. I have everything on paper and witnesses as well.
I also found this TV report about this exact place

They have tendency of covering up their shit.
Next time it could be somebody’s life…
Do whatever you want, you will not get away with it, this time!

I should have listened to all the reviews prior to this with all the negative posts. This place takes a really long time to get things done. I had an appointment for smog at 9:00 am. There is no way a smog check and oil change should take close to 3 hours with an appointment. If there were no other options for oil changes and smog, then I would consider coming back to this location.
Update: After complaining to my girlfriend over the phone about their slow pace, they immediately got me out within 15 minutes.

If I could give zero stars I would real quick without hesitation especially OMAR! I dropped off my car at 12:30pm to get an oil change came back at 6:20pm and saw it and still wasn’t complete. What got me mad was the fact that in his response to me saying I had an appointment was «sorry what you want me to do.» I wanted to upper cut him in a blink of an eye but then I thank my Heavenly Father for what he’s done in my life.
Went back both guys apologized. Got a free synthetic oil change but missed my appointments here at Guerilla academy jiu Jitsu not a big issue but could have avoided this if things went the way as planned. Strike one prideful spirit, I’ll think about coming back not to sure yet. Only time can heal these deep wounds

You know, it’s pretty sad to write a negative review about this place. I was a long time customer and so was my family until recently. They must have changed management and/​or have a high turn over rate because when I went in last, there were nothing but inexperienced younger men working there. All had different answers and are very poor communicators. They kept our car for 3 days, didn’t offer any type of help or compensation and on top of that, the day we finally got our car back, something else broke on it. Do not take your car here. You will have a huge headache and will be very disappointed.

Okay so when I walk in I’m greeted and ask for an oil change 1. star because they told me they stop taking walk inns and 4:30 and still took me. However, I’ve now been waiting well over 45 minuets my car is still in the Parking lot not even worked on. I get it the same time I walked in another customer did and was apparently driving all around to get a smog check and the last two Midas she went to well their machines were broken so as her car is getting a smog all of a sudden her check
Engine light turns on and from hearing what she was saying was it wasn’t on before she came in so that’s the issue that everyone who works here has been dealing with… I’ve been sitting in the lobby unattended for 40 mins not even getting acknowledged or a simple «Thank you for your patience we’ll be right with you» I’m annoyed and tired after a long day. The customer service was definitely slacking and just a very disappointing experience. I’ll definitely go to Midas again but I think I’ll stay clear of this location even if it is convenient. Two more stars is only cause Manny (wasn’t his home store) was very nice and the end of my transaction and kept apologizing.

I came to Midas on January 1, 2016 for an oil change and brake service for my 2007 Scion TC. Robert was an excellent employee with great customer service. I’m not much of a car person, but Robert helped me understand what my car needed. It’s been well over a month and my brakes are as awesome as ever. Thanks to Robert, I would definitely come back for an of my car service needs.

I came to this location for an oil change and had to come back for a sensor that kept coming on afterwords and the guys couldn’t figure out what it was and reset the sensor and said it would stay off. They gave me a free service which I appreciated but when I came to redeem that coupon they acted as if I made the whole thing up they treated me as if I was getting over on them so much attitude I felt like no one wanted to deal with me and they werev talking about me behind the counter.
Poor customer service they tried to tell me they could get a specific car part for my vehicle generic and only AC deco makes it I wouldn’t trust these guys with a shoe repair

I went into Midas looking to get an exhaust manifold, mass airflow sensor and starter replaced after receiving an exorbinant quote from a dealership to do the same work. Midas originally needed two days to order in the manifold my car needed, but Alex (the manager[?] and person who helped me) was able to get the part in the following morning.
After leaving my car overnight, I came back to a car that feels and runs much better. For the amount of work that got done on my car, the price was very reasonable. To top it all off, the people at Midas welded a hairline crack they found on a pipe underneath my car for free!
All in all, it seems to me that the employees at this Midas take pride in their work and really do care about the needs of their customers. Thank you Alex for all of your help, and thank you to everyone who worked on my car!
(Note: this Midas does offer shuttle service if needed.)

I went in to get my oil changed and used a coupon that offers free tire rotations with that service. I marked my tires beforehand so that I would know whether they rotated my tires or not. The marks stayed the same, so they didn’t rotate any of the tires at all. When I checked under my hood, I noticed the windshield washer fluid cap was ajar. It should not take too much of their time and energy to double-​check and make sure they close the cap. I am upset at how unprofessional they are.
To top it off, I noticed that they were lazy in filling out the paperwork. For example, they did not bother to check how much mileage my car actually had. They just wrote down that my car’s mileage was 1. And usually, customers get a reminder sticker with a suggested date or mileage to come back in for another oil change. I did not receive such information on a reminder sticker, verbally, or otherwise. It seems they do not want to remind me to come back, and with the services (or, more like lack of services) I received today, I definitely won’t be coming back.

Ramondo has really great customer service skills and goes out of his way for the customers.
So thank you Ramondo! Your efforts are appreciated and noticed (:
–cat

Best customer service! Free Wifi, coffee, water, TV, Magazines to read while waiting. Don’t be afraid of asking for coupons.

Stay Away! They just want to sell you parts and services you don’t need! Went in for break pads and oil change… Told me my new rotors were bad and couldn’t turn them. Should have walked out then, but needed it fixed. After leaving, breaks were worse. I have to adjust my own rear breaks because they didn’t do their jobs. Over paid for bad work.

I have been going to this Midas for some time, and have found the crew to be friendly, respectful and honest. Last week I had my oil changed there, and a few days later my car died at a busy intersection. I was stranded with no help. I didn’t know what to do, but I was close to the Midas station, so I called them. They sent a guy right over, and he was able to get me out of the intersection to safety. I had my car towed over to them, and they were able to fix my car and have it back to me before the end of business that day. They really went above and beyond and I recommend them highly.

I’ve been going here for variety of different services for my car. I’ve been a fool for buying into what ever they recommend. I needed an oil change for my brand new car and they want to charge me $ 70 + tire rotation. They said that I can’t use the coupon due to my type of oil. So I called to get a quote from the Honda service dept., and it was actually CHEAPER to get the same service from the dealership.
Again, it was cheaper to get the same service from the dealership. Unbelievable.

Terrible customer service. Terrible work ethnics. I’ll never come back again.
The coupons are complete bogus and not honored. The job performance is way below satisfactory. Definitely taking my business elsewhere from now on.

Love this place! Customer service from all mechanics is great. They take care of you, for great prices too for any vehicle service needs.

Brought my car in for a oil change and tire rotation. Roy was knowledgeable and professional. Offered to check my battery for free. I was told about all the cost up front.

I have taken my car here before only for oil changes and the service was top notch. So i decided to take my truck in for some regular maintenance. I needed transmission flush and brakes. The Manager «Roy» was so nice and informative. I felt like he was not after my wallet but rather my best interest. He called me with any concerns and really helped me in meeting my budget. I would highly recommend this place…5 stars in my book!!!
Thanks to Roy and his crew!!!

I had brought my husbands truck in for service and the service was so good I brought my Pt cruiser in for a tune up and over all check. I have to say I am really impressed with the service I received. The manager I think his name was Roy he was genuine and had an overall nice demeanor. I was quoted over $ 600 and 2 other shops and I walked out of here under $ 400. I really felt like this time I won, I didn’t feel like they were «out to get me». I highly recommend and so does my husband… Just ask for ROY!!!
Thanks guys!!!