Loma Vista Obstetrics & Gynecology Medical Group

To update my previous review, Since Loma Vista OBGYN has become part of the Palo Alto Medical Foundation, it has improved somewhat, especially in the billing department (thank goodness that crazy lady in billing is gone…). I continue to see Dr. Tate, and am very pleased with her service and care. The nurses are generally very friendly and accommodating, and I have no complaints in that regard. I would recommend Loma Vista OBGYN to friends and family.

I have been very pleased with this office. I am a strange medical case, and they are much better at paying attention to my needs. I am used to OB/​GYN offices that ignore me because I’m not having a baby. Nice change and they make the rooms look as comfortable as a dr. office can look.
I’ve seen Dr. Tate and the CNP and I have been pleased with both.

At first, I was hesitant to visit this clinic because of the past negative reviews. But I heard from a friend that they’ve changed some the staff in July 2009 and that she loved it, so I decided to give it a chance.
When I went in for my appointment, I couldn’t be more happy with how the clinic staff treated me. They were polite and pleasant. Wait time was about average for a doctor’s appointment, no more than 15 min. The office itself was clean and welcoming. I saw a new doctor that had joined about 6 months ago. She was caring and thorough during the exam. After the exam, she gave me plenty of time to ask questions. The answers were knowledgeable, straight-​forward and very easy to understand. Hands-​down, she was the best doctor that I’ve had in a long time. The doctors here are definitely first-​class (as said in an earlier review), and now since they’ve changed their staff, it seems the nurses and office staff are too.
I am definitely visiting this clinic again! I only wish it was closer to where I live. (I’m giving it 4 stars instead of 5 because it was my first visit.)

3 stars because Dr. Gould is a 5 star doctor. My review for her is in it’s own section, under Susan Gould.
–2 stars because of the nurses here.
On my first visit here, I came in with all the forms they sent me filled out and ready to go. They asked me to come in 20 minutes early… But I already filled out the forms, so I ended up waiting around for 20 minutes! I just didn’t understand why they asked me to come in early for no reason. Can’t they just ask me to be on time?
I have been on a birth control pill that gives me no periods. Therefore, when I filled out my forms, and they asked me the date of my last period, I could not answer… I don’t remember! When the nurse took me into the exam room and was asking me questions about my form (which I clearly explained why I didn’t have a «last period date»), she asked when my last period was, or if I hadn’t actually started my period yet. Okay. I’m 22. If I haven’t started my period yet, I’d probably be at an OBGYN for a completely different reason.
The nurses here are mostly very unfriendly, abrasive, and impatient. The last time I came in, I was getting my first injection of the Gardisil vaccine. When I went up to the front desk, I was asked who I was there to see, and I answered: «I’m not sure I actually have to see my doctor. I’m just getting the Gardisil vaccine.» To which the nurse who wasn’t even the one at the computer helping me answers sarcastically «Well, YEAH, you’re doctor kind of likes to see you when you come in.» Uh, okay, because the attitude at 8am is REALLY necessary. I was about to mouth off, but decided that I didn’t need to be rude for no reason. I’m not like that nurse.
Also, the last time I was in, I watched the same nurse who was so rude to me actually roll her eyes at a woman who wasn’t very good with English and needed information about her pregnancy appointments and payments explained to her a couple times. Really didn’t seeing like that.
Anyway, my mom goes here too, and has been for over 10 years. She has seen a lot of bad nurses come and go, but we both very much like Dr. Gould, which is why we continue to put up with these nurses. I review this place NOT on Dr. Gould… Go to her own section for that review.

I arrived for my appointment to see Anjali Tate 15 minutes early, as per their request. I was made to wait 45 minutes after my appointment time before I finally insisted on my copay and paperwork back. I am astounded by their lack of professionalism and feel their treatment of patients is unacceptable. A bad front office staff is reflection of the doctors who may be treating you. If I had just been told by the office staff that the doctor was running late, and that I would have to wait I would have been completely understanding.
EDITED TO ADD: The doctors in this practice are:
Brummer, Barry D MD; Gould, Susan MD; Anjali Tate, MD; and Christine Suarez, MD