Ilda Mitchel – State Farm Insurance Agent

I used to be a die hard AAA policyholder, but they became very unfriendly and not customer friendly! I decided to look for a new insurance to cover my car and my new apartment which required renter’s insurance. I was referred to Ilda Mitchel’s agency and have not regretted going with them for all my needs. I have called with questions that have been answered immediately, I have negotiated to get my monthly premiums a bit lower, and they have been so helpful. They sent me a birthday card, which meant a lot to me! They are a great agency with great people who treat their customers with the utmost caring and courtesy. i highly recommend them to everyone, friends, family and if you are just starting looking for a new insurance, go with Ilda!

I recently added both of my vehicles. I got helped by Christina she was amazing took the time to get me the best monthly payment. I’m definitely telling my family and friends to check them out.

Ilda is a really wonderful agent to have. If I have ever had any questions she is always glad to answer anything I want to know and she is always willing to go over anything that I might not understand. She is very understanding if you have budget issues as I have had in the past and offers a variety of ways to save her customers money. Also, her staff is very courteous and professional. BTW, I highly recommend having the State Farm emergency roadside assistance. I believe it rivals AAA anyday!

I don’t ask much from my agent, but when I do, their service is always wonderful! The whole team is very attentive and thorough with their assistance. I’m very glad I found this little gem.

All the people from this location have been really friendly science day one, Ilda when out of her way to help me out and stayed to work late for me, she got me a great plan that fits with in my budget with more benefits than expected. So far it’s been great I’m really happy with them and I have no plans to change them.

Wish I could give Zero. Got few of my insurance policies through Ilda… ILDA is VERY RUDE… period. She will be after you until you buy the policy, after that turns out very rude if you ask her any questions or Insurance Certificates. She always tries to sell Policies and if you don’t buy from her immediately, then she gets VERY MAD, upset and starts SHOUTING at you. She acts as though she is doing a big favor for you… very UNPROFESSIONAL. As a customer I want to analyze all my scenarios and then buy. I like State Farm, but want to move to another courteous and more professional agent.

Great Service, been with Ilda for 3 years now.

Never a complaint about my insurance I recommend state farm to all of my friends, family and my members at work. Very happy with the service I’ve received.

I just switched to State Farm a year ago and it’s been smooth sailing. I’m going to continue keeping Ilda Mitchel as my agent. She runs a tight ship.

I had an accident recently. Ilda’s team took the time to check up on me frequently to make sure everything was going well and that I had everything I needed.

The entire staff at State Farm (Silver Creek Valley Rd) has been exceptionally great in customer service and professionalism. I recently discovered that my car had a crack windshield and within minutes, State Farm connected me to a mobile auto glass company (USA Replacement Auto Glass — awesome company btw!!) and I arranged them to come to my house within a few hours, fixing it under an hour and all before the storm. Couldn’t ask for better customer service. Thank you, State Farm!

The service has been excellent and i have been associated with state farm insurance for 2 years and i never had any problem whatsoever. The quotes that Ilda provides are comparatively less that the other contemporaries.
I had a wonderful experience and i am truly satisfied with the service. I would definitely recommend to my friends!!!

IIda Mitchell from State farm have given me the best experience as a customer. I have had nothing but the best experiences with online technical support as well as direct support from my agent IIda Mitchell. I can be forgetful sometimes, and it is so helpful that State Farm has provided support in contacting me when information is needed. i am truly satisfied with my experience with Satisfied with my experience and I would recommend my family and friends. Thank you State Farm!

Absolutely worthless! My credit union needed to be seen as lien holder on our insurance, Ilda said she would fax it. When we checked back because my bank did not receive the document Ilda seemed as if we were inconveniencing her. Very unhelpful, the worst insurance experience I’ve ever had.
DO NOT GIVE HER YOUR BUSINESS!
— Shawn

If I could give zero stars I would. Completely unprofessional, rude and does not follow through when you request information. My bank is threatening to raise our monthly payment because they STILL have not received proof of insurance. It has been several months, we have since moved to a different insurance company (who have taken care of us), and the bank still has not gotten proof for the one month we were insured trough Statefarm. So incredibly disappointed.

Ilda’s service is great! Been a client of Ilda’s for a couple of years and love her energy and service. She will go over all your options to get you the best deal and coverage she can possibly get you. She loves her work and it shows through. Also good to know when she is not available you can trust on her assistant Mireya to help.

Unfortunately I don’t like to write bad reviews, but I think I need to share this with the public. I’ve been with State Farm over 10 years and you really get to know what kind of insurance you have until you really need them.
When Ilda is not available her «right hand» Mireya is always handling business. This review is about Mireya and in turn Ilda’s office. Although it’s nice that Mireya is there to back Ilda up, half the time she does not know what she’s doing. Thanks to her lack of knowledge I have lost a lot of money and time dealing with an issue that should have been handled by State Farm. No accountability was taken for her mistakes. All I got were excuses and she blamed other State Farm reps, how unprofessional.
Also, when I ask basic questions about my policy, she gives me the run around because she ill equipped. Oh but she is quick to try and sell a life insurance policy. Don’t be fooled by the «nice» role because nice isn’t going to save you money.
I like State Farm as an organization, but if you’re looking for a real agent, don’t go to this office. Mireya was fired by a previous agent for the same reasons I’m describing above. It’s unfortunate that I just found this out because I would have gone to another office long ago.

I’ve been a customer of Ilda’s since she opened her doors. I must say the service has been excellent! I’ve moved multiple times since then, bought new vehicles, bought life insurance, had an auto accident and everything always went smoothly. Mireya and Dannielle handle business when Ilda’s not in the office. In the past I’ve called another agencies to reach a recorder or secretary that takes a message. I just bought a new car a few days ago, it took one call and ID cards were already in my inbox. I appreciate that level of service. I won’t be leaving anytime soon.

Ilda is a great person and is very easy to work with. I stayed with her even after moving away from South SJ. Everyone in their office is nice and are very helpful. I highly recommend Ilda!!!

Ilda is awesome! She’s been a great agent especially her right hand woman Mireya is super nice, friendly and on top of things. I enjoy her service since I switched from another local agent and her service has far surpassed his. I recommend everyone to go to her.