Iconic Eyes Optometry

The eye exam was outstanding, maybe my best ever experience as a patient. Very thorough, professional, quick and easy.
I did not end up buying glasses. This was a combination of sticker shock (Zenni has ruined me) and fairly poor selection of frames in stock. If I had purchased glasses there would have been a $ 25 «materials processing» fee on top of everything else which was unexpected and a bit of a turn off.

I had my check-​up appointment on a Tuesday afternoon and I didn’t have to wait at all for my exam. Dr. Ngo and Sean is very knowledgeable and friendly. They explained in detail what they’re testing and why.
Sean was also very helpful during my process of choosing the right frames for me. He was patient and polite.
I really enjoyed my experience here.

I had an appointment yesterday 8÷19÷15 and I couldn’t believe that the whole process of my visit took less than an hour. The guy at the desk is really cool, his name is Sean. I told him that I had really bad vision and would it be possible to do all of the eye tests and walk out the same day with contacts and he said yes if we have them in stock. So there were 3 different machines I had to look thru to test my eyes and then he gave my results to the Dr and she’s really cool too. Her name is Dr Ngo. Then she did some tests where I had to read the best I could at really small letters. So anyways, I was so excited because I walked in half blind and less than an hour later, I walked out with contacts in my eyes and I could see so clearly. It was the best hour I’ve ever spent at an Optometrists office in my life. I TOTALLY recommend Iconic Eyes on Brokaw rd. It is so worth it. And by the way, my price was 130.00. total !!!

«Do YOU NEED anything?»
*apply with a rude manner*
Great check-​up, horrible customer service. The right employee should know who they are after reading that quote.
A little unprofessional…

I just had my standard eye check up this afternoon. I really like the look and feel of the place. The staff were super polite and helpful. Dr. Ngo was very professional and made the whole process really pleasant.
The best thing I like about this place is that unlike other optometrists — they don’t launch an aggressive sales pitch to make you buy frames from them. They also have a good selection of frames for men and women.

My eyesight has been getting worse enough for it to bother me. I knew it was time for new glasses, but I was not prepared to drop more than $ 150 total on a pair of glasses WITH anti-​reflective coating.
My past experiences eyeglass shopping have been fraught with anxiety and frustration due to unreasonable pricing and flagrant misinformation for the purposes of upselling. (Note to sellers of eyeglasses: sometimes your customers have degrees in physics and have worked in optics labs.)
I did some research and found that I can buy glasses online for AN ORDER OF MAGNITUDE less than I have paid in the past. Since I have a simple single vision RX, I have little to worry about ordering online. My research also uncovered the fact that many optometrists will withhold your RX (which is illegal) or refuse to measure your pupillary distance (PD) to keep you from ordering online.
So I found Iconic on-​line — it was the only optical care store that I could find that actually posts their price for an eye exam, $ 88. I always favor any business that makes their pricing transparent. I could have been examined at walmart for $ 58 (I had to call for the price), but prefer to avoid doing business there.
I called Iconic and told them straight-​up that I need an eye exam, I intend to buy glasses online, and I will need my RX and PD. They were totally cool with that and gave me no hassles whatsoever. They even said they would adjust the glasses I buy on-​line for free. In all honesty, I think that’s too generous; they should charge a nominal fee. Dr. Ngo has a lovely bedside manner, was thorough in her exam and addressed all my concerns.
If you prefer to purchase designer glasses, they definitely have a varied and very attractive selection. I didn’t see any frames (just frames) for less than $ 200. I am of the opinion that there’s no way glasses frames are worth the price of an iPad, but you know what they say about opinions. Of course, buying in-​store is the easiest, most convenient and foolproof way to get glasses — so if that’s the route you want to take — and you should if you are paying for some kickass vision insurance coverage, I believe you would be well served to come here.
Minor criticisms: 1) The website says Dr. Ngo has «a doctorate at UC Berkeley School of Optometry». They meant doctor of optometry, OD not PhD. 2) I was told that they can’t verify prescriptions on glasses that were not made by them because their machine can’t do it. I knew that was nonsense especially in light of the fact that the doctor checked the RX on the glasses I walked in with to see how much my vision had worsened. I understand and support their decision not to check glasses that people have bought elsewhere; I just don’t like being lied to in such a way that insults my intelligence. On the other hand, I understand that people in retail always have to walk a fine line and try not to piss off the entitled jerks out there who think they should be getting services for free and will come on Unilocal to b**ch. 3) Dr. Ngo seems convinced that sunglasses especially polarized– even if they are made of the same material and have the same UV coating as regular lenses — block more UV. I’m pretty darn certain that’s not true. Or perhaps I misunderstood. 4) I wish they had some options for budget minded types (cheapos) who want attractive glasses — like me.

Iconic Eyes went well above and beyond to help me with new glasses. Dr. Ngo was great during my exam and Sean could not have been more patient or helpful. I can’t recommend this business enough!

I cannot vouch enough for this place. I walked in one time during my lunch break at work because one of the nose pads on my glasses broke off and the optician/​receptionist offered to do it for free. So I came back after that experience to get lenses for my glasses and the optometrist (Christine) helped explain the various types of hi-​index lenses and broke down the prices, which helped me make a decision as to which one to purchase. She even explained that there’s math behind the hi-​index lens number and broke down numerous scenarios based on my insurance and my needs to make the best decision. Since my insurance didn’t actually cover the ideal type of lens we worked through to get the best option. Then the frames were adjusted to fit my face perfectly. They were patient in helping me adjust my frames so I don’t need to keep propping them up or have them squeeze my temples too much. I haven’t had an actual eye exam here but I’m assuming it would be very professional. The place has a clean and modern feel to it too if atmosphere is important to you.

Thanks to all previous reviewers for Iconic Eyes as I ended up scheduling an appointment which was really easy to do online.
Experience:
I scheduled an appointment online and a confirmation email on scheduling was sent fairly soon after making the appointment and within 24 hours I received a confirmation that the appointment was all set.
The day before my appointment, I got a call from Sean who reminded me of the appointment. When I went in, the place was nice and clean. Filled out some paperwork on medical records and was set. They provided a quote given that I gave them my insurance details when scheduling online and the quote matched what I expected given my insurance plan.
Afterward, I met with Dr. Christine Ngo and she was super helpful and nice. I was looking to update my prescription and explore possibly getting contacts. She explained to me the process of contact fitting and answered the questions that I had. She helped me with putting in the contacts and was really patient and gave me guidance when I tried them on myself.
The whole process was smooth and afterward Sean helped me with finding a pair of glasses. I had few questions which he helped with and I was able to find the perfect frame! I will update the review once I get the frames!
Finally, when ringing up the bill, Sean was very patient and provided me with the details on how much the frames would cost, the lenses with the extra features and provided a quote before I made my decision officially. Then provided an itemized bill afterward. He helped me schedule my next appointment and I was all set to go!
Overall:
The experience could not have gone any better! The Dr. Ngo and Sean were kind and helpful and friendly too! Also they had a good Spotify playlist going on! The selection of glasses is good but no the best. It’s definitely a lot smaller than say LensCrafter but the selection was decent enough that I found a frame that I felt was perfect! Would recommend to others and really liked the location. Will definitely come back again for future exams. (Actually I have to go back to have a follow up with contact fitting but after that I am 100% confident that I will be back).

A few of my friends recommended this office for an annual exam and to get new glasses and contacts. I was happy to hear recommendations because I was not completely satisified with the office I visited for the past two years and was looking for a new optometrist.
I was warmly greeted by Andrew, who was working the front desk that day. He was helpful with paperwork questions and insurance related questions.
After some pre-​exam testing, I was seen by Dr. Ngo to check my prescription and eye health. She was clear on communicating what exactly she was doing. The exam was thorough, and I was satisfied with all the information she gave me regarding what contacts I should wear and what kind of lenses I should get for my future pair of glasses.
I will definitely be back to this optometry office for new glasses and contacts next year.

While I was on my lunch break, I stopped by this plaza to get some Yogurtland. I noticed that there was a new optical store next door that just recently opened, so I decided to swing by and check it out. My current pair of glasses are at least 4 – 5 years old by now, so it was definitely time for me to get an eye exam as well as a new pair of glasses.
In my lifetime, I’ve been to 4 different optical stores, and I can easily say that Iconic Eyes Optometry was the most pleasant experience that I’ve had. The moment that I entered, I was greeted by Sean and Christine, who were both very welcoming and helped to answer all of my questions. The selection of glasses and sunglasses here are very impressive. They are up-​to-​date with the current styles and there is definitely something for everyone.
Prior to coming here, I was looking for a specific pair of Ray-Ban’s (RX5154 Clubmaster). Although the store did not have it on display, they gladly assisted me with ordering a pair and kept me updated on when it would arrive by. The eye exam itself, which was performed by Christine, was very smooth and took roughly 20 minutes total.
Both Christine and Sean are extremely professional and knowledgeable. If you are in search for a new pair of glasses, contacts, or sunglasses, I highly recommend checking out Iconic Eyes. I was absolutely satisfied with the whole process and would definitely revisit again in the future for my next pair of glasses.

Came in here for the first time last Saturday and I gotta say, the place was clean, well laid out, with a high visual appeal to it. It’s one of the nicest, modern looking optometry places I have been to. The staff are all what you would expect — first class.
They have a very good selection of glasses/​sunglasses and their eye testing equipment all look to be state of the art.
I will be recommending this to my friends and family.
Keep it up Dr. Ngo.

Fantastic Service! Sean is always polite and greets you by name when you walk in. I just had cataract surgery in my left eye so I just needed one contact lens. Dr. Ngo fitted me with a lens and let me try it out. After a week she corrected the strength and now I can see perfectly. I definitely will recommend Iconic Eyes to my friends and relatives.

I am so so happy and 100% satisfied with Iconic Eyes, can’t say I have one complaint. The Dr and Sean were absolutely great from the exam to picking out new glasees. I’d suggest them to anyone.

Fantastic service and great selection.
— The team (Dr. Christine and Sean) are so warm and friendly that it makes the whole experience not only comfortable but fun!
— Sean has great taste in style and knows the brands like the back of his hand. I’ll try some on and he’ll either nod or shake his head. Helps when you can decide on so many options!
— The ambiance is very open and clean, you don’t feel like you’re in a queue waiting to get serviced, instead they are very attentive to you the whole time you’re there.
Try it out!

Woohoo! As good as it gets!
I would highly recommend this place to friends and family!
***Highly Recommended***
Your neighbor T-​Mobile :D
Hien P

Excellent service and award winning practice. I was anxious about having to wear glasses and concerned about having to look like an old lady. I was so happy to find an ample selection of amazing glasses that made me look and feel my age! I didn’t end up looking like an old lady and this made my day! I’m not afraid of glasses anymore thanks to the amazing staff at this practice! I highly recommend this practice to everyone, regardless of your insurance. Absolutely worthy.

This office is the most modern, trendy, state of the art, clean office you could think of. The doctor and staff are so friendly. Dr. Ngo is professional and very knowledgeable. Seriously, look at the photos of this office and you will be immediately sold.

I’ve never had such a pleasant experience at an optometrist office until I stumbled upon this new (new to the neighborhood), bright, clean, modern, optical/​optometry office in San Jose (in the same center as the City Sports Club, on Brokaw). Dr. Ngo was very patient and informative about my eyes/​contacts and gave thorough, easy to understand, explanation about different aspects, uses, effectiveness, etc. of contact lenses. I never had someone take this kind of time, and I’ve been wearing contacts for decades! After telling my husband about how excited I was about my new found knowledge on contacts, I learned from reading the company website that Dr. Ngo’s clinical interests are contact lenses and patient education. So true!
To boot, the staff is great. Ann is friendly and professional and Sean, even though I have not interacted with him, greets me and says goodbye to me by name. What a pleasant team! Keep up the good work!

Great place! Came in to get my first contact lens fitting and buy some sunglasses and had a quick, pleasant experience. Dr. Christine was helpful and knowledgeable, Anne was super friendly every time I was in there, and Sean was great at helping answer my boring questions.
I was also given a 20% discount on my contacts just for being awesome. It might have been an end of the year promotion. I say, down with the Lenscrafters monopoly!