DRS Stairs

I referred DRS Stairs to one of my clients on a remodel job and my client is SUPER HAPPY with their promptness and ease in working with them. Recommend them to anyone !

We recently had D.R.S. Stairs install a stair railing (wood handrail, steel balusters & posts) for our home. We were very happy with the installation and the estimator. It’s extremely difficult to find installers who do modern railings for residential projects.
They weren’t super cheap, but the installation took only 2 days. We had one odd hangup — they said they didn’t have railing brackets that matched the style we wanted, so we ordered them ourselves. Later, the installer saw the bracket we had ordered and said they order the exact model all the time. Unfortunately, now we have to re-​install the brackets & patch holes in the wall.
It seems the admin support back at the office isn’t very well coordinated (at times, they were also hard to get a hold of by phone), so docking one star for that.

We were very happy with the work! I can really recommend DRS stairs! The employee who did our stairs, did a fantastic job in all details.

We refer DRS Stairs all the time. They do great work in houses both big and small, but mostly BIG houses. 5 stars. We love Dale and Vicky!

The project manager who came out to do the estimate seemed really nice. However, 2 business days later (really 4 days b/​c of the weekend), I still didn’t have their quote. I called and the woman who answered said the project manager will email me the quote that evening or she will call earlier to let me know the estimate since my husband and I were in a rush to make a decision on bids. We didn’t hear from them the rest of the day.
Wanting to give them another chance, I called this morning to check on the status. She said she hadn’t seen the project manager all day yesterday. Ummm… ever hear of a phone? She continued to say it’s only been 3 days since he was there (5 with the weekend). I said I realize that, but we had other contractors come at the same time and we have their bids already. She told me that we should go with one of them then. Nice. I guess they didn’t need our business.
It’s not a good sign when a contractor starts making excuses during the bidding period. What else will they make excuses about down the road?