Enterprise Rent-A-Car

I’ve rented at a lot of enterprises across the country (both at the stand alone branches and airports) and the SJC enterprise is by far my favorite. Great selection of cars (plentiful as well) and excellent customer service.
I am an avid car rental-​ist (is that a real world?) and have decided to stick with Enterprise each time.
Each employee I’ve dealt with were very patient and helpful as possible. Each transaction I’ve made with them have been nothing but smooth. They are knowledgeable about each car (I always ask about bluetooth and usb capabilities — it’s a must on my road trips).
Signs to this rental desk are very clear at this airport layout. Nothing unorganized.

The San Jose Enterprise crew are phenomenal. The late night and early morning crew were all smiles, positive approaches and professional 100%! We rented a Siena for 2 weeks and it drove beautifully up and down the California Coast. Rental price could not be beat by competitors. We will be back and highly reccommend San Jose Airport Enterprise.

Well, no complaints though rent is little pricey for weekend ($ 54.99 + $ 22.xx). Staff are very friendly and helpful, no complaints.

I had a pretty good experience with this Enterprise. The associates were all friendly and worked efficiently. Once we got to the counter, we were in our car within 30 minutes.
Right before we signed off to drive off, we decided to add the $ 20 insurance if there was any damage. We just happened to get a flat tire when we were coming back (we just did a day rental) and it was not covered. That stunk, but what can you do! Luckily our flat tire happened near a Goodyear tires and they helped us put the spare on. We weren’t charged anything extra when we put it on.
The most resounding thing that sticks out to me was that everyone was super friendly and it was a respectfully fast transaction.

Excellent experience from start to finish at this Enterprise location. Agent at the desk got me processed quickly, and Daniel provided kind/​attentive service as he got me in a brand new rental car. I choose Enterprise because of this service I have come to expect, and look forward to more opportunities to rent with them.

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Had a Fullsize reservation the Saturday of Memorial Day weekend. Fullsizes were gone, but was able to upgrade free to something similar or pay a small amount to upgrade to an Infinity SUV, which I did. Loved the car and service. Was brand new and very clean. My moms last two experiences at a different location was dirty cars. Would like to have another check in kiosk as there was a line to use it and it errored when I was trying to use it and rebooted.

Reserved a car online for Memorial Day weekend for me and my girlfriend; as soon as we arrived to airport we were anxious to get our car and start our vacation. The place was really easy to find, I love how all the rental car places are centralized in one spot and signs are easy to spot. Once we arrived everything was set, the guy up front was really friendly. While we were reviewing info there was an offer/​special for upgrading car to something nicer. I’m very cheap and I’m content with smaller cars that have minimal amenities lol, but as soon as my girlfriend saw that a mustang was in the special her eyes and smile grew huge (she loves mustangs and they have a special history with her and her family).
It was a special weekend just for the two of us so I decided to take the offer and make the weekend more special. Me and my girlfriend are so glad that we took this offer! I’ve only driven a mustang once (my brother’s), but we are so glad we took this offer because on the way to our destination (and back to airport) there was a lot of traffic which meant is taking back one laned small roads with amazing scenery! We enjoyed the alternate routes from traffic. Didn’t have any issues with the car. Picking it up in he beginning was smooth and quick, once dropping off it was just as easy. Highly recommend using Enterprise, especially this location!

There was a mistake with my reservation, but they fixed my problem with and gave me the same price. When I return my car the price for my rental was even lower than what they told me when I picked up the car. The car they gave me was a very nice car.
Thanks Enterprise

Enterprises customer service is without a doubt consistent. I know I’m in good hands with their reps. I gave them 3 stars for the vehicle presented. One would expect a vehicle with only 3 miles on it to be spotless. The SUV I received look like it came from an outdoor lot. The Windows were dirty and had water spots as well as the entire right side of the car.

I needed a 7-​passenger minivan to haul friends around for a girls’ weekend. I rented the Town & Country van from Enterprise at San Jose Airport, and it was ideal! We had plenty of room, the ride was comfy, much more luxurious than any of our cars. With the backup cam, it was very easy to drive. The customer service at enterprise was, as usual, exceptional. The young man let me choose between two models of minivan, had me look in each, and told me the differentiating features. He really wanted to make sure I got what I needed and was happy with the vehicle. Thanks, Enterprise! We’ll see you again next time I need a rental car.

Excellent customer service and great selection of vehicles. I recently flew to San Jose for business and as always from check in through the return process, enterprise staff were kind and courteous. The vehicle was practically new with only 8k miles on it. It was clean and suited my needs just perfectly.
I love that they have unlimited mileage and the ability to travel out of state if necessary even though I did not take advantage of that benefit on this most recent trip.
I would certainly give the highest rating and recommendation for Enterprise rental cars located at the San Jose airport in California.

Really hate to write this but for the first time I did not have a good experience at Enterprise. I am a Platinum level member so I have rented extensively with Enterprise. I reserved a compact SUV on the Web using points for pick up at the airport. I’ve rented mainly from the neighborhood locations (Curtner) and have never experienced this there. Long story short I was turned away because I could not use a debit card (which I use at the Curtner location and others throughout the U.S.) No ride to the Curtner location offered, just turned away unceremoniously. The Enterprise rep just told me that airport locations are different. Took a cab to the Curtner location and they took care of me and upgraded me as well. I will never go to this location ever again.

Great experience. Very efficient and fast from initial check in to the return of the car. This last week, Kevin was especially commendable for his customer service. He was awesome, from his friendly smile and demeanor to his focus on ensuring I had a great experience with Enterprise.

Best rental car experience ever. Felt like I was at 5 star hotel. No pressure to upgrade. Young staff members were super helpful and polite. Car was great. Never renting from the cheap companies again. Not worth the extra wait and pressure!

Ryan Matsuoka, branch manager assisted me with my rental. I explained to him that i had been contacted by someone regarding my rental needing to be turned in and that my CC had not gone through. Very upsetting, bcuz my card had a limit, and also has fraud protection. Neverthelesss, i contacted my CC co. And got it situated. Ryan heard me out, and immediately took care of me. I was ready to rent another car with a competitor. Ryan ensured that my extension was processed and reassured me that id have no more issues.
I want to recognize Ryan Matsuoka for his professionalism, exceptional customer service, and positive attitude.

I’ve used enterprise for 2 years now, both for personal and business. Ultimately I ended up with them as a company because of consistent quality of service, and fair prices.
San Jose does a better than average job for Enterprise. I’ve had some issues, but get prompt and fair responses when I politely bring them up. I’ve dealt with Matt recently, and my venture went smoothly even though I got trapped for 2 extra days during my last business trip. If you’re looking for the cheapest, this may not be your vendor, but if you’re looking to get taken care of quickly and professionally, without any of the ‘we don’t have that car today’ or ‘sorry, thats an internet deal only’ kinda of crap — look here.

This company is penny and nickel. They purposely tried to find a small dent to make it a big deal, making me to wait for the report write up on something I have no clue or virtually impossible to see or find. Then after the long wait, they said I don’t have to wait for the report because my company has coverage. But then the guy was like: no I didn’t get mileage yet and he took another 5min to find key and turn the car on. These are like the TSA!

This review does not reflect the service at this location but Enterprise in general and, unfortunately, this is the location where I rented the car so they get the poke in the eye.
I rented a vehicle from Enterprise and the transmission was slipping. This was odd as it was a new vehicle with less than 1,000 miles on it. By the time I realized what was happening I was over 200 miles away from San Jose. The message from the car saying «Transmission fault, service immediately» was a clue.
I called the appropriate number, reported the issue and was directed to a local outlet to no avail. I tried another location as was suggested to me by the first, still nothing. I began to notice a disturbing trend; these employees are well trained in basic customer service skills, handshake, eye contact, etc however they don’t care. I was an interruption, a disturbance a problem to be shuffled away to someone else. I called the service number again, for the last time, described the issue and was advised to go to a local location to swap out the car. At this point I explained to the attendant what had occurred so far that I would just give up and was told, OK. Please refer to what I said above about being treated like a problem that should just go away.
I returned home and wrote a complaint on the Enterprise website. To their credit I received a prompt response asking me to call for service; to the same number I started with.
After I responded to this in an appropriate manner considering the situation, I received a call from 2 separate gentlemen from Enterprise in an effort to resolve the situation. Both left messages as I was not available to take the call. Both of them referred me to a call center to help me, although one asked me give his name to the call center to be put through.
So far the service has been worse than appalling. These employees don’t care and I do not mean a particular employee or location, that can happen, I mean multiple locations and various employees. This is a trend and that sends a very bad message about this or any company. I suggest you go elsewhere.

I came here to get my name added to a rental car my mom got me after I got rear-​ended. Because I’m under 25, they were going to charge me for a young-​adult fee, but I explained my situation and the guy working there was really nice to waive the fee! Luckily, there have not been any problems and I was out in less than 20 minutes. Service was really friendly and accommodating. They even gave me a car that had a backup camera when I requested it. AND they’re open on Sundays!

This was a great experience from making the reservation online to the return of the car. There was a very short wait at the check in counter on the first floor then you go up the elevator to get the car. There was no wait at all and I was shown a number of cars to choose from by Steven who was very friendly. Actually, it seems like everyone there I dealt with enjoys their jobs and were happy to help.
It did take about 10 minutes to have someone check my car back in when I returned it since there was a lot of cars being returned at the time I showed up.
Good job Enterprise SJC! I’ll be renting with you again the next time I am in town.

Renting a car is pretty standard. Props to this one for having a really convenient location right in the SJO parking garage. Check in at the ground floor counter, then go up to the 6^th to pick up your vehicle.
What should have been a quick and simple pickup turned into a 45 minute ordeal with some info not being communicated to our representative from our reservation, a misunderstanding about the return time, and an oddly high-​pressure explanation of the importance of their insurance. I’m aware that it’s common to go over such liabilities but our otherwise sweet rep kind of came on a bit too strong on this portion of the exchange.
Return was quick and easy. The 4WD SUV we rented was adequate for our needs but a little outdated (both age and features) for the price. Reserve in advance online, as we saw people being turned away who did not.