Deep Sea Cosmetics

I felt I had to buy something that I didn’t plan for the sake of appreciating the hard work salespeople do. I tried negotiated to buy a package and extra lotion for $ 20.00 and the salesperson, after some offer and counter offer agreed to sell me, telling me jokingly «don’t tell any one» they put it in a white plastic bag and handed me, I asked if I can carry it in a black bag and the salesperson happily obliged and parted with high five. when I got into my car, I found only the package and no the extra lotion, with a benefit of doubt, I returned to the kiosk and informed the salesperson that they forgot to transfer the item. to my surprise, I was told that the agreement was only for the package and not for the extra lotion… instead I was offered some small lotions droplets sealed in small containers and I was told that in amazon they cost about $ 20.00, I said no thank you, and walked feeling disrespected with a cheap trick. I don’t care the quality of the product. upfront negotiation is the honest way to go. This kind of bad customer service brings down the name of the company that they represent. I don’t want to disclose the name /​gender of the salesperson but the company can get my details if they want they have my credentials in the credit card. I purchased the package at South Center Mall in Tukwila WA between 1:00pm and 3:00pm

I love how people insult sales people trying to do their job. This should not be a forum for bashing people, but a forum for reviewing the product or service they buy. I was recently in Ft. Myers, Fl., and bought this product. I think the product is wonderful! And fairly priced to expensive lines in upscale department stores. I also had a great experience with the sales people. They were friendly and knowledgable.

I tried to return the product i bought yesterday 12−15−15, this guy who sold me the product wont refund me the money he never mention that those product was on sales he said holiday special there is a difference between two. So today i walked to the kios and trying to get my refund and they wont honor me my money back, so i asked Ray who sold me the product if he can give my refund back let me have the corp# guess what he gave me a bogus# it does shows 800# but when u call it machine say this 408 area code is discontinued so i report them to BBB they are a scam and will not refund your money back.

First I will say I DO NOT LIKE DEALING WITH SALES PEOPLE, especially pushy ones. If I am interested in a buying something, nothing a sales person says is going to sway me. So with that being said, I believe the man selling it was talking too fast and pushy to make a sale. BUT!!! For one, in different cultures people act in different ways. How these particular people came across is a little aggressive in pushing their sales and say some things that in our culture may not seem appropriate. I do not believe they mean the things they say in a bad way. I CAN SAY THIS NOW because I have used the products. So now that i look back on it, what they were saying to me was all true… I have used the nail kit, the salt wash, lotion and face cream. I am in love with it all. I am obsessed with lotions and use them constantly. I normally use bath and body work or that type of quality. Since I have used these products I feel like Ive spent a week at a spa (not that ive ever been to a spa but I can imagine :)) … Normally I apply lotions multiple times a day which I have totally stopped having to do. I am hooked. I spent 300.00 and got a lot of items. 9 in total. I WOULD HAVE NEVER BOUGHT IT IF IT WASNT FOR THAT. Now I know what they are like I would have paid more. I would suggest, if you look into buying from them to ask them upfront, please do not be pushy, please just calmly describe the product and let me make a decision. For me the stuff is like a miracle, truly. … For the reviews I have read, most are based on their sales pitches. As far as them being rude, I deal with rude people every day just going to the grocery store.

They look like professionals. Professional whores who sit around talking all day hoping some dumb guy will stop be convinced to buy their stuff for his wife or something. Smh

Yes walk by this kiosk if you want to be sexually harassed and insulted. The idea that people will insult your skin etc just to sell products is really sad. Also you should learn to ask people if they want to try something before putting products on them. Gross and skeevy kiosk to walk by. The way to escape them is to look away as you walk by and ignore their hey come here come come come. Annoying. Shouldn’t be at this mall.

ZERO STARS! I was lured in just like most people walking by their kiosk, I work at the mall and I was downstairs picking up some Mother’s Day gift at LUSH on my lunch break, when a woman approached me and handle me a sample of moisturizer, she asked me if I worked in the mall I said yes and then she asked me to give her my arm she then proceeded to smear products all over my arm and spray water everywhere, mind you I need to get back to my store because I didn’t have much time left of my break. She went on and on telling me how wonderful and great their products are, I could tell she want to make a sale so badly! She started to insult me. Yes she did I’m sure it was on purpose too because she started pointing out the flaws in my skin like «oh you have dry skin, you need this moisturizer» or «you NEED our sea salt scrub because you have so much dead skin all over your face, look at you pores!» She would ask me about what skin care products I use and how much I spend on it a year I told her I use Clarions products which are plant based because I am allergic to many things I try to limit my product purchase. I tried to explain that I wasn’t interested nor could I afford the products she was trying to sell me. She said «we are having a Mother’s Day promotion 30% off» I told her that I needed to get back to work, she replied «but you need a moisturizer you have very dry skin» and snickered as she said that. She didn’t let me leave until I bought something. Even though I made it very clear that I was not interested at all in buying anything, she still continue to introduce different products just to make a sale! She also offered to give me two products for free if I purchase two other products for $ 330 (that’s with the «30%off) I refused to buy anything. She was very persistent! Among all of the questions she asked me the last one she asked is the worst of them all. She asked my what I use to wash my face, I answered «I don’t use face wash» and she reply and said «how do you wash your face then!?» I said «I use my body wash when I’m in the shower» she snickered one again and said «body wash is for the body, you don’t use face wash? What are you lazy?» I said «no I don’t have the time or money to buy extra products» this went on for about 35 minutes, while she asked me if I wanted to pay with cash or card? She was also very close to my face when demonstrating which didn’t help because I was already irritated and annoyed but now this lady named Limi was in my personal space.
As I was about to leave I notice I lost my Lush bag, one of her associates had picked my bag up as she was doing a demo and put it behind the kiosk! So I couldn’t leave! Like seriously who does that??? I felt trapped! I ended up buying something just so I can leave.
If you happen to walk by this kiosk DO NOT BUY ANYTHING! Do not be a victim! This is an absolute scam! Do not buy their products, do not get lured in with their free samples! Everything is over priced! There are no refunds!
They don’t know how to give proper customer service! They are pushy and rude! Zero stars! I will be filing a complaint with Valley fair.

These are some very thirsty, desperate, salespeople with their damn urine smelling product, way overpriced… this chic was like a serious control freak. Trying to sell me that bullsh*t. I trying to dog her spraying my hands with that water bottle. If you get to the demonstration you’re in trouble. That’s when the interrogation begins. She kept trying to put it in the bag and hand it to me so I could pay $ 200 for 2 jars to get the other 2 free. She wanted to know what the problem was… LOL, finally after the harassment and questions and her saying things like «are you married or happy», «you buy $ 5 bottles of body wash», she was just very overbearing, phoney, and scripted. I would never give these people my information they seem like they would stalk you forever… I aint buying shit from them.

Like most people on here, I was also lured in by a sample from a sales crew in West field Mall. The guy had my mother and I listening to him for about 30 – 45 minutes, giving compliments and whatnot. We were sure we didn’t want to buy anything, but eventually we were pressured into buying a face exfoliator that did absolutely NOTHING, a hand cream, and a salt scrub. All useless and overpriced.

Got the same treatment at WestField Mall in San Franciso. They are masters in marketing! Happy to say I did not purchase. When she asked me why I told her I was practicing making purchases that I came to shop for. She then tried to make me think I needed this because of my aging skin! Really? Still declining she seemed a bit flustered. Which my husband & I took great delight it. Felt like a game and we won!
Yay for our team:-)
Susan & Jim G

So I made a Unilocal account right now just so I can express my extreme dismay and frustrating experience.
First off, the people who work there pretty much catcall you or say something outrageous or flattering to get you to initiate a conversation with them. For me, I just came back from Dillard’s and walked while using my phone. One of the guys who worked there told me that, «Texting and walking is not allowed in the mall.» Of course, I knew it was a joke but I was confused and caught off guard. Also, being of an Asian ethnicity, I was not surprised that he asked me where I was from (Ughh, I hate getting questions like these from non-​Asian people…) and making a bunch of assumptions about my race. Anyway, he asked what I use on my face and knowing that Americans are not aware of the 9 – 10 step process I got through since I follow a Korean skincare routine, I just said that I bought stuff from Korea. He then asked what I use for acne and I said charcoal. He just shook his head and showed me pictures of his clients on his phone. Seemed pretty sketchy since that could have just been random before and after pictures of people he got off of Google or something and I didn’t believe it at all.
I then asked him how much it costed and he said roughly around $ 250, but it made my jaw drop at the amount since I didn’t even think it was worth it. I am pretty content with my routine and don’t see myself spending that much on just one item, especially since I am college student working a minimum-​wage job. However, he was persistent. He gave me free products and only charged me $ 100 for both of them, but his accent was so heavy, I thought he would give it to me for free but I heard wrong. I was ecstatic to get these supposed magical skincare products for free, but when he said «credit or cash?» I was perplexed. He then showed me that he would only charge me $ 100 for my skin gel peel and the other moisturizer for free. I felt stupid for actually thinking he’d just hand over everything for free, which was the main reason why I made the purchase. I felt obligated to buy the items because he made me believe I was getting a great deal and that I was an exception to the other customers, but DO NOT let these cons fool you.
Anyway, I felt uneasy about spending so much money on something I knew nothing about until today, so I called my friend while having a breakdown (I know I’m emotionally unstable, but like I said, I am a college student that works hard for her money, and I was not about to let my whole paycheck go to those sketchy guys) and she got me to go to back to the kiosk and demand my money back. I went back to the same guy that «helped» me with eyes filled with tears and told him that I didn’t feel right spending so much money on one thing. He then said, «Just try it out for two weeks, my love. You will see results.» I replied, saying that I saw reviews and they were all bad, to which he replied «Every company has bad reviews, and you’re going to base your judgment on those people?» What the hell, there is not a single good review on this damn company, who would look into it, let alone buy a product after seeing how many terrible reviews it got? But at this point, being as broke as I am, I didn’t care if those skin products worked for me. It would not be worth the $ 100 (some people spent even thousands!!! He even whispered it to me while trying to sell it to me to make it seem like I was getting a good deal…) and I just wanted my money back.
All in all, I was able to get a refund and he suddenly gave me attitude. He asked me if the only reason I wanted to get a refund was because of the bad reviews I read. I told him it was because of that, and mainly because I’m not financially stable. Then, this guy had the guts to point out that I had the iPhone 6. Umm… am I the only one who finds that rude? That’s a totally different story, and I could talk for days on why it is. Anyway, he then said, «Next time, my love, you need to actually decide if you really want these things before you buy it.» I was so aggravated and irritated. It’s like they don’t even give you a choice once you speak two or three words with them. They pretty much force you to buy it, but I know it’s pretty much my fault for not being assertive in the first place.
I’m taking this as a learning lesson and avoiding these sketchy kiosks at all costs. This was the worst experience I’ve ever had and I am so ashamed and embarrassed that I had to cry in public to get my money back. The process is still pending and the only thing I’m worried about right now is getting my money back (he said it will take a couple business days), but count on me for getting on their case if I don’t get a full refund.
This whole experience makes me not want to go to the mall in my own hometown, but for now, I’m just going to keep my resting bitch face game strong so that I avoid dealing with a situation like this ever again.

If I could give zero stars to this sad excuse for a kiosk I would. I simply cannot fathom why anyone would willingly buy cosmetic products from this sordid place. I found myself in an incredibly mortifying situation when a Male employee of Middle Eastern descent bellowed harsh statements pertaining to my «bad» skin across the entire mall– much to my chagrin. If this was his idea of gaining sales, then he surely met the wrong person because my cousin was unfortunate enough to receive a few basic facial creams from her boyfriend. The creams clogged her pores and gave her skin a spongy effect. There is absolutely nothing that can mitigate what this single kiosk has done to my family. My cousin now suffers with low self-​esteem, and I have been humiliated by a disheveled Middle eastern man in front of hundreds of mall-​goers. A company in the practice of such plebeian service should not be in such an established shopping mall, let alone the world. They will surely muddy the image of the mall to future shoppers as they had to me. All in all, the mere sight of the kiosk makes my stomach turn, and the products will do some serious physical damage, so don’t bother with this trashy cosmetic stand.

Valley Fair needs to stop renewing their lease! It has gotten so bad I now take the escalator up stairs by Wetzels pretzels to avoid this kiosk when I enter the mall and miss out shopping at store near here. They are rude, racial profile certain people, and when you say no they speak horribly about you to their co-​workers. I have written the mall multiple times about how they harass me, my friends, and other paying customers at the mall. Seriously get rid of these guys!!!

yes, they marked up horribly. but the products are good, so I give them 3 stars.
Do your homework online and tell them to match the price you found online.
my own experience in SF Westfield mall was to negotiate real hard with them. Do not let them flirt with their whats called sexy middleestern accent, get the products you like (don’t buy those you don’t need or want because they told you to) and get the best negotiation. Peeling Gel (it really works well) and the body scrub salts (it really makes your skin so smooth) are my favor. I’m going back to get the Gel, but I’m going to make them match 40 bucks from Ebay. or else I walk away. Their technic is to make you buy the most with highest price. so now you know. Don’t discriminate the products itself, they’re good skin products, just to be fair.

I would give this place zero stars!!! people don’t come here i repeat this is a scam they just want you’re money they will do anything they start flirting with you and tell you they want your number for some fun and start putting all kinds of cosmetic in your bag!

Still zero stars for this place, but I take back my statement about Valley Fair. Management took great care of me and helped me get my money back. I was also very reassured that this kiosk has been brought to their attention multiple times and they are doing everything they can to fix the problem.
Avoid this place if you can, but if they get you like they got me, alert management because they are very helpful!

The company offers interesting products but in addition an Israeli sales crew well-​trained in manipulative tactics that have no place in shopping malls. My suggestions…
— Prior to visiting a mall, plan on what you specifically intend to shop for, or at least be conscious of the fact that there are raptors in kiosks seeking unsuspecting victims to buy their significantly marked-​up merchandise. The success of their sales pitch depends heavily on the element of surprise.
— In the event you find yourself roped in to their demonstration and want out without having to be outwardly rude, fake receipt of an emergency telephone call.
— If you use a credit card to make an otherwise unintended purchase and are confronted with a return policy roadblock, your credit card company’s fraud department may be able to assist.
Aside, I don’t think I need to point out that the sole 5-​star rating is most probably from an insider or employee. Surprised there aren’t more…

My experience was probably as bad as anyone here who Unilocaled about Deep Sea Cosmetics.
I was walking and a man had his arm out with a piece of who-​knows-​what. Me being curious I walked towards him to see it but he kept walking further and further away from me untill i got to the stand.
When he finally got me to their stand he began to say «you are beautiful» «i’m half american and half awesome, and that is why I have a sexy accent» (like seriously this guy was aggravating)
Then he began to put products on my arm and and massaging it. He didn’t put anything on my face because I would not let him. So he put the facial products on my arm as well.
Afterwards he tried to sell me the products at 80 dollars for the hand cream and 129 for the face creams. I kept telling him it was too expensive and that I am a college student and I have prorities. So he lowered the price and still it was expensive and he lowered it again and started to add stuff in for free. Saying «oh I care about your skin, I dont care about the money» (Sure you do!) Then he started to put the products in a BAG! and I told him I am not going to buy them but he was like Im just putting them in the bag for myself.
I kept telling him I didnt need these products but he kept shoving a mirror to my face and saying «this product will get rid of all the BLA BLA and BLA»
So in the end after like an hour I finally bought the stupid products and now regret it. I do not like to spend so much on my self so probably I am going to give them as gifts. ‘
P.S the products are not bad THE MARKETING HOWEVER IS TERRIBLE!

I clearly should have read the reviews here prior to purchasing. The return/​exchange policy here is absolutely criminal. I purchased a facial scrub here yesterday with the verbal promise of a 5 day return policy. I came back today to return the item. I am told that since I did not pay full-​price for the scrub, there are no returns. I escalate to the manager. He tells me that all he can do is give me the customer service number, which is not a live operator, and some one will get back to me within 5 days. I ask if I get a call back 6 days after the purchase, does this mean no returns. He says yes. Awesome scheme!

Visited Valley Fair Mall and was «suckered» in to buying this product at $ 50. Later realized I could purchase this from Amazon for half. Anyway, I’ll try to get my money back later, but read on…
During the sale of this product, the sales girl rubbed some of the gel on the inside of my wrist, rubbed for a while and was able to show me «skin» which had peeled off. I bought into it… When I got home I tried an experiment. I rubbed some of the gel on my granite counter-​top. Guess what! I was able to extract a layer of skin off my granite counter-​top, and then my iPad screen, toilet bowl seat, surface of a DVD, my LCD TV, a light bulb and a glass picture frame. In fact, I believe I would be able to extract «skin» off of most any surface. Just rub some on, wait a few minutes for the gel to break down and you’ll be able to rub the «skin» off (I believe) any hard surface. I don’t know what residual chemical causes this coagulation.