CPAP Services

I was on vacation in the Bay Area when the first night my CPAP device didn’t work. I spent a miserable night, as you can imagine, and the next morning began calling medical products stores to get help but no luck. I wasn’t looking forward to 6 sleepless nights.
I called CPAP Services and spoke to Emily and she was great inviting me to come right in to troubleshoot and possibly rent device if needed. I headed over and the tech, Kristyn immediately saw me and nailed the problem.
Fortunately all I needed was a new power source.
I want to thank both Emily and Kristyn for their excellent service and understanding. And even more important my husband thanks you.

I was purchasing a new cpap machine because my health coverage doesn’t cover the cost. Everyone at CPAP Services were so helpful and friendly and I felt like I wasn’t rushed at all. They explained my new machine to me since I was going from a set programmed machine to an auto machine. When I brought my old machine they cleaned and set it to my new prescription so I now have the new and old machine I can use. Thanks so much for figuring out my old machine when nobody else could!
I feel so much better when I sleep. I haven’t felt this way for a long time. No more dry throat and feeling like I can’t exhale comfortably in the mask.
I know if I have problems or parts I need to replace down the road I WILL CALL THEM.

I was not looking forward to getting my CPAP, given that ALL the other DMEs in the area have terrible ratings. I picked this place because of its high ratings and I’m SO glad I did. I had heard about my friends experiences (horror stories) getting their equipment, and this was the complete opposite. I called this morning and got an appointment for today. They were very polite and professional, they worked with Stanford (where I got my sleep study) and my insurance (United Healthcare). The tech explained everything to me, how to use it, how to clean it, how to get new parts, and answered all of my questions. I got private, one-​on-​one instructions and fitting. I can’t wait to try my first night’s sleep! Thank you for treating me like a person!

They are awesome! Customer service is great, took tons of time to explain everything to me, they tried to give me the best deal possible on my CPAP machine, and the are EXTREMELY knowledgable about every product they sell. And they gave me a same day appointment. Was just an awesome experience from start to finish.

These guys went above and beyond to replace a gasket for me while I was traveling on a business trip! Excellent customer service. I highly recommend them!

I really like the level of knowledgeable service you get here. The people are very helpful and friendly. They have all the latest equipment for everything CPAP. They are also very helpful with insurance companies. I wish all stores were as good as CPAP Services!

Fantastic experience. My mother went in the other day and came out raving about how nice and helpful Kristyn M. was. From my mom: «she adjusted my stuff, helped me decide what needed to be replaced, and fit the gear for me. AND even told me about a PGE program where my electricity bill can be reduced because of a medical device– and printed out the form to send in! Just a super employee.»

Called with an emergency and had order in 2 hours. Excellent provider!

Nia at CPAP Services helped me get a new CPAP mask using my insurance with minimal hassle. One great thing is that I could talk to the same friendly person throughout the process and not deal with a byzantine phone menu (I’m talking to you Apria). Highly recommend.
Minor nits:
— They were going to charge me a higher price than on their website, but they quickly matched it once I pointed it out.
— They opened the mask package before sending it to me and took out the Small and Large nasal pillows and left the Medium. They didn’t tell me they were going to do this and I don’t remember telling them I used a Medium pillow. That said, they were very friendly on the phone and sent me the Small pillow for free.

CPAP Services is the BEST!
First, some background:
My doc referred me to several national DME providers on my plan, so I contacted each by email and phone. None had an actual person monitoring the phones so I was unable to speak to a representative. I left messages, and days later received responses. During the delay I decided to check Unilocal and found that each of these companies had terrible customer service records.
Thursday — 10÷31÷13:
I decided to do my own search for an equipment provider and discovered CPAP Services. One phone call on a and I was speaking to a live and friendly person. She referred me to their CPAP specialist «Aline» who was busy with a patient at the time. The representative suggested I email Aline my information so she could start working on it and passed my contact info to her for a follow-​up call. Within an hour, Aline contacted me and went to work gathering the information from my doc and insurance company to move things forward.
Friday — 11÷1÷13:
There was some confusion at the doc’s office which delayed the approval process. I was frustrated, but Aline stayed on top of things and worked hard to get my equipment approved. Once my prescription was faxed-​in, she found that the unit I was prescribed was out of stock, but expected to arrive the following week. She scheduled an appointment with me for the following Wednesday and said she would reschedule sooner if the equipment arrived early.
Saturday — 11÷2÷13:
Aline decided to work a half day and called with the unexpected news that she had received a shipment and my equipment was available for pick-​up! She set me up for an 11am appointment and I arrived a little early. She was very helpful and showed me a variety of masks which I tried on. They have a wide variety of masks and chin straps which allowed me to get the right fit for my face and sleep-​style. I left with all the equipment, some extra filters and a good understanding of its function.
I had a great experience with CPAP Services. Aline is very patient, helpful and obviously loves what she does. She is the type of person you would want to have as a friend and as long as she is at CPAP Services I will be a loyal customer!

September 5, 2013
Excellent products, excellent customer service, and has integrity.
When Mom was released from a nursing home to assisted living, we needed to arrange for oxygen. The first oxygen provider knew we HAD to have the portable oxygen compressor within 24 hours. We didn’t have time to research other sources. So we paid the ridiculously inflated rate of $ 200 per week for a portable oxygen compressor. We were determined to find a better source.
We had a week to do our research. This is an industry with a lot of 1– and 2-​star Unilocal.If they couldn’t even return your initial call for information, could you really trust them to provide a reliable machine and to respond immediately if something happened to the machine? I didn’t want to take that risk.
So, we were delighted when we found CPAP Services with many 5-​star Unilocal.Oscar and Aline were courteous, knowledgeable and very helpful in dealing with the insurance company. In the end, we PURCHASED the same Respironics SImplyGo unit for approx $ 500 that the other oxygen place was charging $ 200 per week to rent. [Note: My Mom has very good insurance which paid 90% and the co-​pay was 10%.]
Steve Ng delivered the portable unit as well as an oxygen compressor floor unit at no additional charge. He arrived on time and was very thorough and clear in his instructions on how to operate the units (on-​off switch). He was incredibly nice and friendly and gave us information on how to maintain the units.
This was the only oxygen supplier we contacted which inspired trust in us. And… folks…this is life-​saving oxygen! Trust is important! So, in an ocean of companies with poor customer service and a few which seem to prey on families in crisis, CPAP Services is a breath of fresh air.
November, 2013
Often positive Unilocal reviews are written when a product is purchased. So there’s no track record of service to report. Well Mom passed away just 6 weeks after we acquired the oxygen units from Oscar. During that time Oscar showed that he was a decent — a very decent man — who offered above and beyond service.

Amazing, simple amazing. I procrastinated getting the mask for unfounded fears of complications and difficulty. CPAP dismissed all that.
CPAP Services did such a wonderful job in:
*Getting me in quickly
*Easy paperwork
*Friendly staff (Theresa, Steve and others)
Sidenote: You know the employees are treated well by the owner when they are pleasant to their customers and actually enjoy being at work).
*Steve was a complete professional with a side of humor when going over from A-​Z about the mask so I felt completely comfortable with it. He even called me to follow-​up to see how I’ve been doing with it
*Taking my insurance (United Healthcare, very easy).
if you have been putting off getting a CPAP mask for whatever reason, get it done with CPAP Services. This company is fantastic!!!

I’m just adding another five star review because these folks deserve it. Finally a DME where the people actually care about the patient! What a novel idea!!! The last DME I dealt with tried to charge me $ 940 for a mask which should have cost arount $ 175. These folks really shine in an industry that seems to attract some pretty unsavory characters.
Thank you so much CPAP Services, for caring.

My stars won’t click, but I rate them 5 stars! This review is written for the very small interaction I’ve had with this company due to Blue Shield making me use their ( Unilocal)1.5 star approved vendor. Oscar at CPAP Services called to tell me that Blue Shield would not pay for using them. He was so helpful in calling and faxing the referring doctor and the other company that BS is forcing me to use. He completely understood my need to get in before the end of the year; he was polite, helpful, knowledgeable, focused, and customer attuned. CPAP Service– this guy should get a pay increase! He is the fabulous face of your company. I’m sick that Blue Shield is making me use the 1.5 star vendor that they will pay for.

Extremely helpful and friendly.
Steve is great. He is informative, knowledgeable, and will give it to you straight. He could tell I wasn’t thrilled to have to wear a mask to bed (being a single 25yr old male), and leveled with me about what was important and what it was up to me.
They are very flexible. You can mail in your SD card if something needs adjusting. Since I live far away, they allowed me to try out two masks for the trial month. Also, I called and that day I had an appointment (they said they were even willing to stay late on a Friday)

I’m fairly new to the CPAP world, having my set up for about 5 months. I too was quite disappointed in the service provided by my insurance company, so I found this place. Working with Steve, I was set up with a mask that actually worked with my face and it eliminated leaking. Also, since this was coming out of my pocket, I was given the «insurance company» discount. I am a very, very happy camper. I have now been to this shop 3 times and each visit has been quite successful. Steve (yes, he is the one to see) knows his trade, knows his equipment and knows how to solve things. I can save money shopping on line, but this is the type of business I want to support. FYI: I took another job about 20 miles from the shop, I still drive there to support them. Try them, stop by the Falaffel Hut for lunch and you are good to go.

This place is the best!
I have Kaiser insurance and after their ridiculous one size fits all machine and mask option I decided to look elsewhere. I knew that a nose mask was not going to work for me. I found this place online. I wanted a location I could walk in and check out as I knew purchasing a mask online wasn’t a good option. I was right, it took trying multiple mask styles before I found the right one. Besides the trek back to the store each time, they made this processes easy and they were always super friendly. Unlike at Kaiser (the sleep study department is TERRIBLE, I’ve had wonderful treatment elsewhere) the CPAP Services staff actually make you feel cared for! There was no extra cost for trying out masks and the exchanges were easy. They really took the time to find the perfect mask for my facial structure– it wasn’t easy due to multiple reconstructive jaw surgeries. They also accepted payments which helped with the financial burden.
Today while there replacing my mask (6 months recommendation) my 2yr old started fussing. One of the ladies jumped in and started playing with my boys which allowed me a few uninterrupted moments with the technician. (I’m so sorry I don’t remember each ladies name). My youngest didn’t want to leave, kept waving and saying bye, and going back. Having a local business with amazing customer service like this makes up for saving a few buck and ordering online. I will continue to use them for as long as I need my machine!

I never thought I’d find it — a CPAP DME that is wonderful! I have been on CPAP for over 8 years. I had given up on using a local DME (Durable Medical Equipment Provider) and ordered off the internet, even though I have great insurance. I generally ended up not getting around to submitting my mask insurance claims, so didn’t really save any money, but the level of service was the same and I didn’t feel so frustrated that someone incompetent was getting big bucks for lousy or no service. Based upon my experience with the local DMEs, shopping online had become the preferable option.
That all changed yesterday when I went in for a new Bi-​Pap machine. The people at CPAP Services were incredibly good: technical, financial, caring «bedside manner,» they had it all. To begin with, Theresa, whom I talked to first on the phone, researched to be sure she could get exactly the machine I was looking for (I did my machine research online and with my new sleep doc’s advice).
She was great about calling me back right away and immediately confirming that she’d have the new machine in and we set an appointment for me to pick it up.
My previous experience with DMEs had been that I did just that — picked up the machine. It always made me mad to see the bill submitted to my insurance. Hundreds of dollars for a «fitting» and expert help, when, in reality, the technician generally just handed me the item and took my co-​pay.
What a world of difference this appointment was. My appointment with Steve (the technician) was right on time. He had my machine and all the associated paperwork ready to go. Now for the big shock. He took the time to go over every aspect of my new machine. He didn’t assume I knew everything because I’d been using a CPAP for so long. Actually, I learned so much from his going through everything in detail.
He also had me go through the setup and details with my own hands, so I wouldn’t be fumbling around that night when I went to set it up at home. The company is very thorough. Steve had a checklist they’ve created. Because of this, I believe that I would have gotten the same excellent service with any of their technicians. All along the way, he asked if I had any questions and made sure I was totally comfortable with the process and understood everything.
A nice extra — I was sent home with my own personal folder with all my instructions and «how-​to» in it, along with a copy of every paper I had signed. The only thing I’d gotten at other DMEs was a copy of their bill!
The company is situated in a nice new building. Not big, but clean, well-​lighted and inviting. They actually had a receptionist to greet me and lots of masks in an attractive display. Trust me, this is not the norm at other companies!
I am not in the habit of writing glowing reports. Actually, I see so little good customer service, I’m usually complaining. Imagine my surprise to find a company which has well-​trained, caring employees who really know their business and do it with enthusiasm! I am so grateful to have found CPAP Services. No more putting up with sub-​par service from other DMEs or online hit-​or-​miss for me!

This is a fairly new business. They are still in the process of getting all their insurance ducks in a row. I walked in off the street, and they treated me like a valued long time customer. They were very knowledgeable and professional. After my experience with AdvantaCare, I was pleasantly surprised.
They are not yet in my health care network so they gave me a decent discount on the products I purchased. They were very helpful in fitting me and making sure I had the correct sizes of everything.
I would have given them 5 stars if they had accepted my health care plan. Hopefully, by the time I go back for more supplies, they will have all their insurance affiliations in order.