Courtyard Care Center

My folks met with a terrible accident and after multiple surgeries, when they were ready to be discharged is when the challenge began. No rehab would accept them either because of their complicated injury case or because of insurance. But Jose from Courtyard met my folks in the Hospital and decided to accept them. Willow Glen accepted them too but we went with Courtyard because it was closer to home. And am I glad we did ! I had severe apprehensions in the beginning because I had heard nursing home horror stories. But all of that began to slowly disappear. As a caregiver for my folks over the past 6 years, I was deeply concerned about their well being but courtyard became a family to us very soon. My dad had severe hand injuries and my mom had one of the most complex leg injuries. Courtyard ensured first and foremost that they were placed in the same room. I cannot shower enough praise on the care team for what they have done but some names that come to mind are below. I apologize if I left anyone out.
*Admissions & Transport — Jose, Jane, Ver & Maynard
These guys really look out for the patients and ensure they are comfortable. All of them always were pleasant when I ran into them every single day while visiting my folks. Maynard works his magic when transportation needs to be arranged and man is he skillful at it. Ver always solved any issues that my folks faced immediately.
* Docs, Labs
One thing was evident after a few days. The PCP team truly cares for the patients. From keeping an eye on the health of patients to working on prescriptions and orders anytime of the day or night, the medical team at Courtyard was professional and responsive.
*Nursing Team — Alicia, Dao, Avee, Cindy, Charlotte (sorry forgot a few night shift nurses names)
Each and every nurse of courtyard served my folks always with a smile and went above and beyond their call of duty. Multiple call-​lights were answered promptly inspite of their heavy load. Any care needs were promptly followed up with doctors and prioritized. Kudos to the entire nursing team.
*PT/​OT — Austin, Aparna & Francisco
Wow — these guys are the true heroes. I never thought my dad would be able to use his hands again or for that matter my mom would ever walk. But after 3 months, what this team has accomplished is nothing short of a miracle. Austin is gentle and assertive while motivating patients, Aparna has great tenacity and perseverance with patients and Francisco has great technique. Between these three and a few others, the PT/​OT team make the impossible, possible. You have to see them in action to believe it.
*CNAs — Renato, Aman, Ramir and a few others.
These guys are the backbone of courtyard. They day-​in and day-​out clean patients, bathe them, and care for them. The call lights keep beeping non-​stop but they run from pillar to post providing care. They do a thankless job and I am eternally greatful to what they have done for my folks.
* Social Worker — Agnes
When it is time to go home and figure out the next steps, Agnes steps in and guides you all the way. I truly appreciated her patience, her empathy for the patients and family and her perseverance in working with Insurance.
* Others — Kitchen Staff, Cleaners, Maintenance etc.
Without them a SNF would crumble. From upkeep to maintenance, these guys keep the machinery moving.
But most importantly there is something called family responsibility. Patient health improves when family stays involved and my folks were lucky that the entire family was involved in the care and helped my folks recover fast. A SNF or acute rehab needs help from the family too to keep patients healthy, motivated and heal. If we as family drop the ball, what can we expect of the SNF/​rehab?
Thank you Courtyard. Without you guys, my folks wouldn’t have recovered as fast and as best as they could. The entire family is eternally grateful for the selfless service that you do for all patients. Yes, you do get remunerated for it, but that alone doesn’t cut it. After seeing what each one of you do on a daily basis, nothing can compensate for the service that you provide.

The staff at the Courtyard Care Center were very knowledgeable and caring. They taught me how to walk again after having been resigned to a wheelchair for eight months. The CNAs were very helpful on an individualized basis, even with the facility being full, with very few spare beds. The physician was kind, caring and dedicated to my needs as a patient, as I was recovering from having multiple surgeries on my arm at Santa Clara Valley Medical Center as well as having to work with the excellent physical therapists to re-​learn how to walk. I highly recommend Courtyard Care Center San Jose campus to anyone who is in need of a physical rehabilitation center.