Cold Stone Creamery

This location and many others are closed although on their website doesn’t indicate it. Need to update your info coldstone! Still emailing me stuff that is only valid at this location… Really?

Duh, this place is CLOSED!

I always get the cheesecake fantasy, it is really delicious. My bf usually orders his usual coffee ice cream w/​caramel and a brownie with it.
Personally I never really like the ice cream here because it is so milky!
I dont think its very clean here as well.
While eating our ice cream in the car my bf stopped to take a look at his spoon, to only find a strand of HAIR! What a waste of money, and we lost our appetite.

These lazy girls that wrk here set the temperature of the freezer much lower than it should be. By the time I walked to my car, the ice cream started to melt. The reason they do that is because of the excessive business they had on Sunday. Keepin it softer puts less stress on their daily grind, I guess. Don’t come here unless u want ice cream to end up on your lap.

This was the most disgusting Coldstone I have ever been to. The refrigerator was broken so water was spilled all over the floor with napkins and paper towels sprawled all over the place to clean up the mess. Not only was the service horrendous but there was a homemade cash only sign with the word «thanks» spelled wrong. The tables and floor were so gross that we decided to immediately leave when our ice cream was ready. I have never been to an unfriendly/​unclean Coldstone until going to this one. Sad…

I’m sad that I have to put this place on blast but my experience has left a very unpleasant taste in my mouth… literally…and this must be done to prevent future disappointments.
Right when I walked in, Angelina (that’s what it says on the receipt) neglected to greet me until I stood blatantly in front of her. I mean, I’m not Mrs. Obama but I come here pretty often and I’m used to always being greeted cheerfully. Isn’t that taught in Customer Service 101? Oh well whatever, I don’t care if you’re pissy and hate your job, I just want some ice cream.
So…I usually get the Strawberry Shortcake Serenade and *drools* it’s all sorts of goodness, but tonight I went with something else. I noticed that they had some new hot desserts on their menu and when I laid my eyes on the Apple Dumpling AlaMode (I think that’s what it’s called), my sweet tooth ached like it never ached before. I ordered it and watched as Angelina frantically made it. It was obvious that she didn’t know what she was doing when she waved her co-​worker over for clarifications. I was sympathetic and thought it was no biggie as it was new on the menu. However, I regret not panicking with her because when I put a big scoop into my mouth and chewed for about a second, I realized that I was eating some sort of nasty-​uncooked dough. Eww, right? So I took the concoction back and compared it to the display. There was no resemblance whatsoever. The display was a crunchy bed of dough smothered with sweet cream ice cream, slices of baked apples, cinnamon apple glaze drizzle, and whipped cream – mine looked like Play-​do.
I asked Angelina if my AlaMode was made correctly because the dough should be cooked and crunchy, not uncooked and gooey. She looked at me blankly and offered to remake it as though it was no big deal that she made the mistake in the first place. She even asked her co-​worker if her co-​worker knew how to make it and she replied, «I have no clue.» With her pompous attitude and clueless co-​worker, I declined and asked for a refund. She finally realized the extent of the situation and attempted to recover whatever was left of my experience but I just wasn’t having it… nah-​uh no-​way, just give me back my $ 5 and I’ll be on my way, kthx.

I like ice cream but I don’t love it. I love Cold Stones though. It is a nice treat because it comes in a variety of flavors and you can build your own.
The store is very small and it is very noisy so I always take my ice cream outside and eat.
Pros — The ice cream is great and the workers are friendly.
Cons — Very noisy and it is kind of dirty. The tables don’t get cleaned off by the workers. So what ever was there, will always be there until another customer cleans it off and if no one cleans it. Gunk and Junk just keeps building up into an empire.
I think all the Cold Stones taste the same but this one is near home.

This store sucks ass. I love ice cream and it’s pretty hard to mess up a thing like ice cream. You could serve me ice cream out of a boot and i would still be happy (ok that was an exaggeration, but whatever.) Every time I have come to this location they are always out of key ingredients like chocolate fudge. WTF? Oh and don’t even get me started on the drama of ordering a cake here only to have it lost, or given to another customer. REally maybe this store should invest in a label maker, a cheap no name brand label-​er would suffice.
Oh and on top of that the store closes way earlier than the sign posted on the front door. There was one night I had a bad craving for ice cream, we had a good 30 minutes before Cold Stone closed. We came to this location because it was not to far. So we went, and on the car ride I was thinking about what i was going to get and I got excited.
We arrive 9:15pm, YES! the store doesn’t close for 15 minutes. We walk up to the door, the bf pull on the door handle, doors locked, DENIED! The store was closed 15 minutes early and I look inside employees just hanging out. The bf knocks guy opens the door tells us the store is closed. Bf points out the sign on the door says closing is at 9:30pm week nights. Guy says the sign is wrong our hours changed. DENIED twice.
I was so irritated, as was the bf because we both knew they closed up early and were trying to cover their asses. But to make sure of it the bf went back the next night (also a week night) and guess what? The doors were open and it was 9:20 pm, BASTARDS!
My bf called the store many times to talk to a manager but never got a hold of him. No wonder this store is so shitty, there’s never a manager there!
Never again.

Well, I really didn’t want to, but I have to…
My boyfriend and I visited this store about a week ago. I had been bugging him for at least a year to take me out for ice cream and it had to be Cold Stone. We get there and we waited for a little bit, but we didn’t mind because we knew it was going to be yummy and girls working were really nice… We finally got our ice creams and started eating them in the car on the way home… Both of our ice creams were SO freezer burnt that it almost made me cry. They were horrible and had to be thrown away. The ice cream had ice crystals throughout, almost as if they had completely melted, then refroze. A TOTAL UPSET! I called them to let them know that they were serving ice crystals instead of ice cream and I have yet to receive a return phone call. If it was cheap I wouldn’t have been so upset, but when you are paying $ 13 for two ice creams, and the quality is poor, you would at least expect some sort of customer service.
7/​3/​09-​UPDATE! –After receiving no response from the store… I called corporate. They were nice, friendly and cared about my experience. They sent me a coupon for a large what ever I wanted from Cold Stone with an apology letter. I think that’s wonderful and definitely the type of customer service I appreciate. It’s too bad that the level of customer service that corporate provides doesn’t trickle down to the store level.

I like Coldstones way of mixing up the goodies in ice cream on a cold stone slab. This location had friendly workers and I like the convenient location. I would normally elaborate on my experience but I am reviewing on my BlackBerry lol.

sex in a waffle cone.
i used to go the one in daly city all the time. it didnt matter that it was cold as hell and i had to run a block to dodge the rain… i still went. now everytime i see a cold stone i have to stop and think if i have time to get a banana split decision waffle cone… as a matter of fact i think ill get one today! yummmy

I absolutely love Cold Stone and that’s the only ice cream I would have. But this store on Capital is a real disappointment. Often times their supply is off — either run out of cupcakes, roasted almonds, French Vanilla, or peanut butter. Service is a hit and miss, at times really sloppy.

I really don’t recommend coming here later at night if you’re REEEALLY craving a waffle cone with your ice cream, you will be disappointed, trust me. Well, they’re usually out and I get super bummed. Aside from that, Coldstone is awesome. Pretty pricey, but worth it on those splurging days. One thing I don’t like about coldstone is that I like really firm ice cream, but by the time I get it, it’s a little melted and soft. Other than that, my banana caramel crunch is delicious. I usually have my boyfriend go in and get it for me since we usually go after dinner and by that time I’ve changed into my pajamas, so I’m sorry I can’t give a review on the service, but the ice-​cream is good.

Coldstone is a place where the workers pretty much play with your ice creams. loL! some of their ice cream creations are decent but not the best. I had my worst experience ordering a birthday cake here at this certain store location.
I pre-​ordered a bday ice cream cake about a week and a half in advance. Also, i doubled check with the woman who helped me created my cake the date and time i was going to pick it up. The day before the pick up, i called the store and made sure they had my cake ready. while i was on the phone with one of the worker (who sounded very clueless!), they took awhile to look for my cake, probably for about 5 mins and kept asking me for the name on the cake. In the background, i could hear commotions trying to look for ir, but eventually they found it and told me its ready for pickup.
Once i got there, the worker couldn’t find my cake! it was no where to be found! He told me that it might have been given to another customer! i was furious because the party was in an hour AND i couldnt believed they gave it to another customer! he offered me a free one but it wasnt the flavor i wanted! i wanted a refund but couldnt because there was no manager on site! i was soo frustrated that i had no choice, but to get the cake that was the closest one i created and left the store with full of anger! even though, i made a complaint and received SOME things back, i won’t be returning to this store anytime soon…

Cheesecake ice cream with brownies, pecans and strawberries, is my favorite thing to get. I have to say that I love all Cold Stones, but this one holds a special place in my heart.
For a brief moment in hell I worked at the Jamba Juice in the same strip mall as this place. The whole place was brand new then and there were always a ton of customers dropping in because it was the new hang out spot for the teens of SJ.
My friend worked at the Cold Stones and always got me free ice cream. Delicious ice cream, for free, on a blistering hot day. What more could you ask for?

i love coldstone. but the service blows.
me and the boyfriend were standing there waiting for someone.
the stupid guy decided to fix his ipod and started playing lil’ wayne instead of serving us. customer service first not your lame lil’wayne.
then my boyfriend asked if they were busy. he said something like. «no.»
doesn’t conversate much.

I was here on Sunday and it was horrible. Slow service and they over charged me. This is what I ordered. Vanilla with chocolate syrup, a brownie, twix and waffle cone mix in a medium sized cup. I PAID 9.50 for this! I asked him why is it so much and he didn’t give me a straight answer. He said ‘Well I didn’t charge you for the waffle cone… its just expensive here’ Thats basically what he said. I was thinking I would pay around 6 bucks. This was ridiculous.
And on top of that, he didn’t even mix in the twix well. I found a big chunk of it. Uggghh! Horrible on ⁴⁄₂₀ …just horrible. The manager of this chain needs to do something about this.

Came here for some desert with my friend and we were there till about 7 — 9pm! It was really cute although I wish my Cookie Doughn’t was a little better than expected… it kinda sucked. Anyway, missing one star because they didn’t sing!!! LoL

Mmmm, the Founder’s Favorite is one of my weaknesses. Sweet cream ice cream mixed with fudge, caramel and pecans. Just remember to get the smallest size, otherwise there is way too much to eat. My roomie got it once, but got the largest, and let’s just say he was miserable the rest of the night, lol.
This location is great, last time I went in, the kid behind the counter was so happy to see me, since I was apparently one of the only people who came in that night. But, no matter when I go in, everyone is so nice

I came here for a late night ice cream craving at about 10pm.
I must say I haven’t had cold stone in years. Seriously years. I walked in and it felt like it was 60 degrees inside there. It was freezing cold! I wish i had brought a sweater LOL. So i had one of their signature creations in «cheesecake fantasy». Very tasty. It consisted of strawberries, blueberries and graham crackers. I’m going to have to come back again and try out some of their other stuff. The staff was super friendly too! They all wished us a good night and thanked us for coming by.
Okay so upon entering coldstone, this plaza seems to be «the hangout» for folks to show off their cars. It’s so weird. I came here last week for a late night grub at in-​n-​out one week ago and the same thing happened. tons of people hanging out, cops watching them and I think i saw some young boys get arrested too. eeek. not sure about this place at night.
i’m going to give coldstone 4 stars however the plaza where its located deserves 2 stars at night on Fridays: T