Chase Bank

I’ve been pleased with this ATM location. It’s central to this shopping center and easy for when we’re heading out of town. It’s probably the one I frequent the most next to the location downtown.
The two stars is because I recently became aware of a few things. One Chase does not negotiate on their APR for their credit cards. Any requests you make where they tell you they’re «checking» to see if they are able to lower the percentage are utterly false. Their current policy (which has been the same for six years, or so a supervisor said) is they do not lower APR… ever.
They also charge to cancel checks. Which isn’t as much of an issue, beyond the fact that they’ll waive this fee if you complain. Any waived fee or complaint falls off after a year at which point you can request again, to have the fee waived.
I really enjoyed their policy of removing fraudulent charges quickly with a simple phone call, however a couple years ago when I was laid off I having forgotten I would not have the monthly deposit to my account I was levied a fee, adding insult to injury. Again, a complaint waived the fee, however a reminder would have been really welcome… with everything people go through when they lose their job an email would have really helped the situation.
Finally, their customer service for the credit cards accounts as well as their banking is usually pretty awful. Eighty percent of the time the service reps have extremely thick accents and have a difficult time understanding me. One when I explained that I wanted two items that each cost $ 30, did not understand that equaled $ 60, another told me god would look our for me and had a plan. Sweet, but highly highly inappropriate.
I’ll likely be switching everything over after the first of the year. Discover gave me free APR for a year when I asked to have my credit card APR lowered and they don’t have a monthly fee for their checking account. I’ve been with Chase/​Wamu for almost 10 years (2 years Credit) and while it’s scary to leave I’m done with their company policies.
Lying to customers about the likelihood of lowering APR? Not cool man. Not cool.

CHASE sucks. Let me start by saying CHASE is the only bank I know where you cannot stand in line and deposit cash into someone’s CHASE account (referring to a non-​Chase person). There has been plenty of times I have deposited cash into B of A, and Well’s Fargo, no problem. I had my cousin stand in line to deposit money into my checking account and they told her sorry, but she could not do it. She had to purchase a money order, and stand in line again, to deposit the money into my CHASE account. What a bummer and waste of time!
Let me add, CHASE Quick Pay is not quick at all! If you are NOT a chase member, it take a little over a week to deposit the money into your account. If you do have a CHASE account, it takes about 3 business days (not including weekends, holidays, after 6pm). There is NOTHING quick about CHASE Quick Pay. To make it worse, I have called verifying when the Chase Quick Pay money will become available in my account, and NO ONE had the answers over the phone for me, but just predictions. I even had false statements saying, you «should» get the money in 3 days. After the 3 days past by, the answers changed. I am extremely disappointed in the customer service, and their false advertisement such as «Quick» pay. I will officially close my account and move on. I am over the commercial banks with large interest rates. I will take my hard working pay checks to my companies credit union. Bye Felicia!

I had a complicated bank issue related to my last paycheck at my previous company. I went to this branch where my wife has an account and they were required by law to help me but they didn’t seem to want to help me. I felt that they didn’t care and didn’t want to help. So I gave up and decided to go to a different bank.

I’m glad I have Chase because they’re everywhere and it’s easy to access them. This Chase is conveniently located at my place and it was my first time going to this branch and it was clean.
I originally went in to get use the ATM and I was surprised that they had a language option for Tagalog. As a Filipino from Chicago, we really don’t have that option since the population of Filipinos in the Midwest compared to here are miniscule.
Overall, this branch was great and I had no problems whatsoever. The only inconvenience was the small parking lot. It was difficult to find parking.

I rushed leaving work so I could make it to the bank because I was in the need to open a savings account, I get there 10 minutes before closing and I understand that sucks for them but it was the only time I could do it. I go to the available teller and all she said to me was hmmm I don’t know if you can, I don’t know how long it takes… Then someone else friendly kick me out and no be cared to help me. I love chase but this branch does not meet chase service standards so do not bother with this store.

Worst people skills from Angel very rude an not so helpful if you need to open a estate account don’t do it at any CHASE bank because they tell you they know how an they really don’t there was no need for this lady Angel to rase her voice an to give you a look like your stupid they need to retrain this staff not friendly at all! If you don’t believe me they need too send someone from upper management undercover to experience what BS I went through I’m closing my account with this bank an take my business to COMERICA Bank .An this happened this morning!!!

I love this location Chase is the best bank ever and this location is fantastic. In fact today I had to do some complicated transactions right as they were closing and the manager –angel —and the entire staff was great and made sure that everything is handled so that my business could run better the next day – chase bank — and angel in particular — went above and beyond the call of duty so that we could get some complicated transactions done and still process payroll for our staff — thank you angel thank you sharon !!!

I’ve been a Chase customer for years. I have finally decided to cancel all my accounts with them, because of the awful customer service and sneaky fees they charge you.
Walked into this location at 1:30 in the afternoon and they literally had nobody on the floor to help people that weren’t making deposits. I walked out after waiting 15 minutes and not getting as much as a hello.
If you are looking for a bank, stay away unless you like wasting your time and getting cheated out of your hard earned money.

I just had a visit here and normally my visits to Chase are always wonderful but this place has been the best yet! Jacklyn had gotten everything I need done and on top of that, I had asked her to print out my account number at the beginning but throughout my visit I had forgotten to stay for my printout. I had driven off and I had a random number called me and luckily for me, it was Jacklyn reminding me that she hadn’t gotten the chance to print out my info and if I can return she had it ready for me! Thanks a lot! Without this, I’ll never get my money for work…

Had to visit this branch to get some credit card related issue sorted. The customer rep — James Ku was very helpful and friendly. Had a really good experience!

Even though this is a small branch that does not look like it gets its fair share of customers, I am always greeted with a smile. I do come to visit my friend and she always tries to hustle me into getting an account with her, but I am treated like a customer from the others. The parking can stink because it is so close to shops and petsmart.

I needed to deposit a check and the process was quick and painless. There was no line when I entered so the teller called me up to her window and helped me. The whole process took less than two minutes. She was polite and efficient. That’s what’s up.

I do not bank here I was just making a deposit on behalf of someone else. I enjoyed being greeted as I walked in and the teller was friendly and sweet. Great service.

No complaints… Regular chase bank. Yay I’m a fan.

Some over seas hackers in Nairobi somehow hacked my Chase check card and charged several hundred dollars to it. Chase wouldn’t even investigate, other than to tell me the charges came from Nairobi. They would not remove the charges from my card and pretended that they believed that I had done something to receive these charges. The names on the charges didn’t even explain what kind of product I was supposedly buying! (One of the tellers at the bank told me that the same thing had happened to her boyfriend, so obviously the bank knew about this scam!)
I’ve never received such lack of help from a bank in my life. I closed my account with the charges left on the card. I have had to explain to 2 collection agencies (yes, they had the nerve to send this to collections!) that my card was hacked and that Chase was at fault for not protecting their customer. Don’t bank with this organization – they are the very worst!

So… I have this WAMU Checking Account that I haven’t used in… ohhhhh, say 6 or 7 years?
I decided to start using it once again, so I ordered a new ATM card and then took it in to my local branch to see about Direct Deposit.
I went to a Personal Banker to make sure that I could sit down and really get the details on setting up my dusty old account once again.
Jordan Robinson came right over to me as I walked up to the Customer Service Desk and led me over to a cozy little cubicle where we could talk.
He activated my debit card and signed me up for online accounting. He walked me through all the online features including bank transfers as well as set me up for direct deposit through my employer.
After he showed me all the cool things CHASE DOES that Wells Fargo DOES NOT? He took me out to the ATM to have me test my PIN out and THEN even showed me how I can even customize my ATM experience (user screen options)!!
I immediately texted my boyfriend as I walked out «CHASE ROCKS!»
He already knew… ;)

I woudn’t normally write a review for a bank *ahem, dave, ahem*, but i was in here the other day and I had a positive experience and i thought that i would share it.
As of today, i am 38 days away from my wedding… and as it turns out 38 days away from spending just about all of the money that nique and I have saved up for the past year or so. So since i had to transfer some funds around, i came into this branch.
I happened to have some questions about international travel since we’re going to Africa on our honeymoon and I was expecting the bank teller to either take half an hour to answer my questions, or to send me over to someone else to answer my question. To my surprise, she was able to quickly look up the rates and also mentioned that i ought to call before we leave unless i wanted to chance having our accounts frozen.
Also, i came during lunch time and didn’t have to wait at all, went straight to the teller. I liked that too. 4 stars.

I HATE fees, and Chase has been giving me enough for a lifetime. I admit that I never read my statements, and so I never knew that there was a saving account limit. Before with Wamu, my accounts were linked, so the fee (that’s apparently ALWAYS been around) was waived. Well, with Chase, they dropped that service. I found out this new tidbit early on, so I didn’t lose a lot of money. But what if I HADN’T?! I asked the mnger and he said they don’t make it a practice to inform people of things that are written out already.
I got a five-​dollar fee waived and had to admit defeat. Closed my savings account today and will just keep them for checking. At least THAT hasn’t been fucked with. yet.

Conveniently located near my work. This is a «limited» branch. You can do most transactions here, but not all. I’m not sure what exactly they are «limited» to. So far, the only thing I’ve been limited to was when I went to turn in my coins, they would only accept 10 rolls. They said that I would have to go to a bank branch to do the rest.
Also, I feel this wamu is located in a relatively safe neighborhood.
I prefer going to this one vs. the one on Santa Clara Street.

This Washington Mutual is very clean and new… and the tellers are all very nice.
I recently had my Paypal account hacked into, and my checking account with Bank of America is currently around -$ 500. So, since it’s taking forever to resolve this issue, I really needed to sign up for a new checking account in order to pay my credit card bills and have an account to actually put my money into. So, since I couldn’t really sign up for another checking at Bank of America just yet, I turned to Wamu.
I must say, it was very weird walking into an unfamiliar bank since I’ve been with Bank of American for around 7 years now. But we’ll see how it goes.