Carter’s Babies & Kids

Came to buy my coworker’s new baby some goodies, and although the selection and price here are great, I agree with everyone else and that the customer service here is not great. They are not helpful, not welcoming, and in their own bubble. Not a good impression for customers at all.

Prissilla, Stacy and karoline were all very sweet. I was shopping for my nieces birthday and did not know what to get. They made the whole experience easy and fun. Prissilla in particular was very upbeat and had a great smile!

Unfortunately, this is the closest carters to my house, so I tend to go here. The customer service is absolutely awful! I went in a few days ago, and the 2 girls at the register did not acknowledge me. I attempted to look around for awhile and had some questions. When I walked up to the register to ask the girls, the one with the dark hair turned around to answer me and looked completely irritated that I was interrupting her PERSONAL CONVERSATION! This is not the first time I’ve had this experience either at this store. I would highly suggest going to another carters location if you can. Don’t expect the employers at the almaden store to stop their personal conversations to help customers. I’ve noticed the employees are usually having personal conversations at this location

I don’t ever review retail stores but this one really got me itching. Yesterday while I was in the area, I decided to drop in to purchase a few baby stuff for an upcoming birthday. Upon entering, I was greeted oh so kindly by the two associates behind the registers loudly gossiping. Better yet I was blown away by the customer service I received while checking out. I love to be treated like an annoyance!
Guess I wasn’t the only one to think negatively about the store associates (hence some of the reviews lately). Smh

The purpose for my visit the other day was to purchase some clothing for my upcoming arrival.
When I walked into the store, there were 2 female associates in the register area having a conversation about something and didn’t even flinch when I entered the store. Needless to say, i didn’t mind at first, but 10 minutes into my arrival, they were both still behind their registers acting as if no one was in the store! They didn’t look up from whatever it was they were working on and continued to talk to each other some more. While in the store, there was 1 other customer that came into the store and even she BARELY received so much as a hello from them!
Not once did the employees leave their register station, and not once did they check to see if I needed any assistance (which I did). And even when I was getting rung up, the associate didn’t ask if I found everything ok… NADA! Instead, she asked me to give her my phone number and email address without explaining WHY she needed it and then proceeded to ring me up after.
I’ve shopped in Carter’s locations before but i have NEVER, EVER experienced such a lack of customer service like I did at this location. If I didn’t NEED to purchase some needed clothes for my upcoming baby, I would’ve dropped everything that I had in my hands and made the drive to the Milpitas location. I definitely will NOT be going back to the Almaden store.
For anyone reading this, I would advice you to do the same… STAY AWAY from the Almaden Carter’s Store and just go to the Carter’s at Saratoga Ave or in Milpitas.

Stacy the cashier totally ruined my awesome mood!
She is rude, loud, demeaning and completely abrasive. Another customer required her assistance and all she could do was raise her voice, answer the customers questions in a loud demeaning tone and show complete annoyance to be bothered. I work in customer service myself and i couldn’t believe the audacity she had to treat someone as she did. If i was her manager, she would have been fired on the spot. She was demeaning and degrading.
If you want to be treated like a child, rudely, berated and talked down to while you spend upwards of 200.00 bucks this is the place to be.
If not you can go get all your carters stuff from Marshall’s, TJ Maxx or Ross. The customer service at this store is not worth the visit.
The store was a mess, all of the 25%, 50% off tags were mixed up. Getting any help to confirm what qualifies as on sale was nearly impossible. I was really surprised.

They finally changed the layout of the store! My stroller officially rides easily through the store. I had zero issues on my last visit.
Still didn’t get a greeting though :(

I bought a carters gift card awhile back and went to use it and there was a problem with the system and they did everything they could to fix the problem and apologized for the inconvenience. They were very friendly and helpful even though the circumstance wasn’t the best.

You need to make sure you have all your coupons in place else you would end up paying ridiculously high prices.
Wish they had a better collection for boys

I happen to like this location. I’m always greeted when I walk in. However, I do agree that it’s hard to navigate with a stroller. You’re better off holding your baby. The employees are always super helpful with returns & exchanges. They have a big selection of adorable clothes & I always receive coupons from them.

I love Carters and their deals, however its so small that having a stroller inside isn’t a great idea sometimes. I got lost using the Maps on here for some reason since it sent me to some random place.
It took a bit to understand the actual coupon usage but once I got the hang of it I know to spend more than $ 50 each trip when they give away the coupons. Its far away now but it’s still a good spot to shop.

I went to this location a couple days ago and was expecting more out of this place. I am having my first child in September so I am excited and shopping around for clothing and newborn essentials. I received a coupon on my email for a 20% off plus they were having their baby sale. I hate how you can’t use coupons towards clearance items and they have other exclusions on their coupons.
Even with the baby sale and the 20% off coupon the clothing was still expense compare to other children clothing stores.
Customer service also sucks. The lady didn’t greet me or the other customers who enter the store. Didnt even ask if we were finding everything okay. Just stood behind the cashiers doing nothing. Must be nice.
I know how customer service should be since I am a manager in a retail store and it being a children’s clothing store that competes with Carter’s.
Im probably just going to stick with buying carter products that are sold at other stores that sell their product or even online.

I used to shop at Carter’s for my kids. I like the quality clothing and cute design. However, I have stopped shopping at this store a few years ago and avoid buying their clothes from other stores altogether and here’s my story.
I went there with my first kid, 2 yo toddler about 7 years back. My kid (while getting potty trained) needed to pee really bad. So in a rush we ran into the store’s bathroom so she can do her business. The staff confronted me at the bathroom door when we got out that we should not have done that because the bathroom is not for customers and we should have gone to the Starbuck’s bathroom next door. I got upset and rebutted that we are Carter’s customer and that this is sort of an emergency and wanted to talk to the manager. The manager, very rudely, reprimanded me that I violated store policy.
I never went there again after that incident and never bought Carter’s product again. I refuse to buy products from a company that treat their customers like $#!T.

the world according to noelle, 2013
noelle’s Unilocal notebook
— — — — — — — –
the quick details
— — — — — — — –
business: Children’s Clothing
parking:parking lot
price: good
customer service: decent
stroller friendly: so-​so
restroom: no
family friendly: yes
noelle’s favorites: $ 10 dollar coupon after spending $ 50
Decent customer service, good parking if you get here early. The selections are slim if you’re shopping for a boy. I’ve come here for some onesies and a few outfits. Not a great place if you have a baby boy because clothing selections are unfortunately limited. The upsides are the affordable prices for baby essentials.

Great prices with sales and clearance, coupons online at Carter’
, employees were helpful and nice. It is a busy store so come early before lunch time. The employees knew how to handle madness well, to bad the store is so small, wish they were a bit bigger to get stroller through racks.

I love shopping at Carter’s. Their clothes are so cute and I especially love their prices. You can buy numerous outfits for your little one without breaking the wallet!
Furthermore, I enjoy shopping at this location. Not too busy and their racks are always fully stocked with all the sizes so you can always find what you are looking for.
The sales staff are especially friendly and not overbearing which I love. They say «hi,» let you shop and check on you every now and then.
Big fan of this location and for sure will be coming back!

I want to preface this review by saying I shop at this location all the time and I really like Cater’s clothing. However, the customer service at this location is HORRIBLE. The store manager, Teresa, is the most unhelpful and rude person I have ever had the displeasure of dealing with. I was in the store yesturday and was going to buy my daughter some boots. The sign posted on the shoe display read 50% off. When I took the boots to the register they did not ring up 50% off. I showed Teresa the sign and she said that it was a mistake and that someone had pulled the sign from behind the 25% off sign. My husband informed her that she should give us the posted price because it is illegal not to. She refused to give us the posted price and handled the situation with the a poor attitude. As I said, I shop here all the time so, I have had her ring my up before… always with the same sour attitude. But, I had no idea that she was the manager of this place; never a smile, always grumpy. Today I called Cater’s Corporate Office and the representative told me that Teresa should have given me the posted price and that it is indeed illegal for her not to have. California Business and Professionals Code 12 024.2 states,
«UNLAWFUL COMPUTATION OF VALUE: MISDEMEANOR: INFRACTION
UNDER DESIGNATED CIRCUMSTANCES
(a) It is unlawful for any person, at the time of sale of a commodity, to do any of the
following:
(1) Charge an amount greater than the price, or to compute an amount greater than a true extension of a price per unit, that is then advertised, posted, marked, displayed, or quoted for that commodity.»
The coporate office was nice enough to send me a gift certificate greater than the amound of the discount. I am not sure if I will use it.

I usually come here with my gf for her son and myself to buy presents for my friends who have children. Either they always have sales, every dang day, or I come when they have sales lol.
I do like the selection of clothes they are cute, and for the sale price, they are worth it. If you bring your kids here, everyone is patient because 1. theyre a parent and 2 they work there lol. Definitely come here to buy clothes for your kids!

I don’t get all the criticism… is this a store where items are constantly «on sale?» YES! Would you ever pay full price for them… well you might at Babies R Us or the other stores where CARTERS brand is sold.
Yes, I agree the quality just isn’t the same at Carters as it is as someplace like Janie and Jack for example. So what? For goodness’ sake my baby grows out of his clothes every 3 months… why would I ever pay more for day-​to-​day clothes? Every child needs some special outfits and things for church, family outings, functions, etc but for the most part our kids are rolling around with the dog… tromping through creeks and digging in the dirt.
I admit that their shoes don’t hold up as well as I would have liked them to… but
Here is why I rated it so highly:
1) consistency — in regards to price, durability, and sizing, Carter clothes do their job. You know the price range of the clothes… I always know what size my son will be because their stuff is SO standard. It’s wonderful.
As far as quality/​durability is concerned I have to say that my son «knee walked» for about 5 months… scraping his jean-​clad knees around cement and tile and everything else. During that time I alternated between 2 pairs of Carter jeans and only 1 of the two pairs got a hole in one knee in that time.
2) seasonable stock — this isn’t a store that always carries clothes for the following season… they have plenty for the current season and every other. It’s helpful when buying shower gifts for different seasons which helps mom!
3) there is stuff for my 1 year old to do in the store… little things for him to play with and clouds on the ceiling that move. He is ALWAYS occupied while I shop… that’s a win in my book.
BOTTOM LINE: Is this a place you are going to find little Joey’s Sunday best? No. But what you will find is deals on the things kids will wear on a daily basis. And when your kid runs through clothes every three months it’s helpful!

I’m addicted to Carter’s. I go in when I don’t need anything and I walk out with spending at least $ 50. If I go in and I actually do need something, I spend at least a $ 100. And this place is cheap! Cheap in a good way, great quality and looks but it doesn’t cost a fortune. There’s always sales, always coupons, always some promotion going on.
The only reason I gave it four stars is because I think they can do better when it comes to customer service.