Burlington Coat Factory Warehouse

Let’s see… not happy…
I placed a Christmas order (on line) on Dec. 24^th, 2015, at 12:01 a.m., so I didn’t make delivery by Christmas. I tried to cancel order. I realized I missed the cut off time in order to get order by Christmas. I couldnt get anyone to talk to me, and no one would respond to my emails
Im cool with this. What im not cool with is that it is Jan. 2^nd and still havent received my order! How many days is that?
Im not happy… they were/​are Christmas gifts! Christmas is over!
I want my order!
Anne

If you are in the mood for bargain hunting, this can be a fun place to shop.
Convenient, large, spacious location. Not particularly clean and could use a renovation to freshen things up. Parking is easy.
Here you will find ubiquitous amounts of low end clothing with some semi-​designer brands sprinkled in as well. I randomly found a pair of gorgeous suede Michael Kors signature black heels for around $ 60 (retail $ 200) which I was fine with paying. I also found Coach wedges for around $ 25 (retail $ 175) on clearance. Overall prices are appropriate for what they are selling. They have a good selection of luggage.
Carefully check items for any defects, chips, or abnormalities and then weigh in if you are paying too much or getting a great bargain. If an item is damaged yet you still want it, ask if they will consider a discount. They often award coupons if you donated to One Warm Coat or another organization they are currently supporting which I think is a full circle win-​win.
Staff are okay and generally keep to themselves, but will help you if you ask them for assistance.

As a liquidation place, this is good. If you’re looking for the latest in designer fashion, you’re in the wrong place.
Like Ross, Marshalls, TJ Maxx, dd Discounts, and others, they have a wide variety of leftovers. Some have very good prices. However, you have to be nearly obsessive to shop at these places and take inventory to find what you want efficiently. The sheer amount of merchandise is huge, and it’s not well organized, and previous customers have «helped» you by leaving things in the wrong area.
I didn’t see much of anything marked «irregular».
If you’re more into the latest, go to Valley Fair, because you’re not going to find it here.

Was there last night. Merchandises scattered the floors and trashy shelves in just about all departments… meant two things: it has terrible customers & either lazy or not enough staff to tidy up throughout the day. I had not been to this store for quite some time and was just shocked that such (low) caliber store exists in Westgate/​El Paseo area. As for the merchandise, look hard and it’s possible to find brand names.

This Burlington is 3x’s better than the Milpitas location hands down. Its actually smaller but its cleaner and better organized. The lines do get long, but they move pretty fast. Even though its a little further, I prefer this location.

I thought this was a coat factory, first thing I noticed was there were no coats here at this location. there store looks really empty. I honestly feel like the Milpitas location is much better.

For all of you last minute Christmas shoppers on a budget, this would be a good place to go to get gifts for acquaintances, casual friends, distant relatives, the gift for that obligatory pain in the butt Christmas gift exchange at work, and maybe you might even find some really good gifts for yourself or your close friends and family, who knows? There are some nicely decorated food baskets and boxes there still that range in price from $ 14.99-$ 60.00. I even saw the Body Shop brand gift set.
I improved my rating of this store since they have such great deals here, even on some name brand items! Sure, you’ll probably have to spend more time looking through some of the disorganized racks, but some of their items are displayed nicely, but it’s mostly the more expensive and newer items. Surprisingly, I saw a nice gift set from the Body Shop there. The whole set was only $ 14.99 for a set that included a full sized bar of soap, full sized shower gel, body butter, scrub, and a shower puff. They only have the coconut scent kind left and one orange scented set left last week.
They even sell brand name chips like pop chips, beanitos (even the new puff brand in Parmesan cheese and chili lime flavor)! I haven’t seen those at any store yet! I also saw some very soft and cute boot slippers in purple and blue on sale by the socks for only $ 5.98. I’ll have to come back for those items! They’ll end up being gifts for me as I got my shopping done ahead of time this year thankfully!

Worst/​Poorest Burlington Coat Factory Warehouse in the bay Area, do not shop here!
Customer service does not exist in this store!
Manager and Associates are clue less!
They charge you $ 0.25 per bag when the ordinance in San jOse is for $ 0.10 per bag, rip off customers every day.
Associate Octavio treat customers like they are stilling even if the shop in the store every week, accuses customers of changing tags when is the associates on the store who miss up on tagging merchandise, he is very rude.
Manager never wants to address issues with the poor customer service.
DO NOT SHOP HERE.

Skanky store, really dreary & cheaply done. My daughter felt an evil presence, she said we have to leave. It was stifling. Like paranormal. Horrible store.

I’ve shopped here for years, and the quality of customer service sharply declined over the past few years.
I was here today around noon.
One of the employees shoved her way past customers that were looking at dresses. Some of the hangers she was carrying scraped against a customer’s arm. The employee just rolled her eyes and kept walking.
The acrylic cosmetic organizers were a mess. And two of them had deep cracks, along with shattered corners.
The women’s shoes were organized.
I did encounter one employee who greeted me near the women’s tops section, and I managed to find a Puma hoodie for $ 24.99 with a «compare at» price of $ 50.
There were five people ahead of me in line. The two cashiers each called out, «Next!» like they hated life. My cashier had a miserable expression. He didn’t say a word, and handed me my purchase like it took great effort on his part.
It’s on the second floor, above Nordstrom Rack.
I may give
a try.

I visited here for the first time and let me tell you! WOW.
So much to buy for such little cost! I am petite, however my hubby is «Big and Tall». Tons of clearance. Love the home décor, too! Yeah, you don’t get help and some of the workers just look miserable and hate working there, however I love it because of the prices. Yes, you can find better QUALITY clothing elsewhere, but it works.
The prices get 3 stars. Staffing and «junky mess» get –2.

I used to like this store! I mostly come here to shop the baby section for discounted clothes. I like that I’m able to find current styles from Carter’s for about half the regular price.
Besides that? This store is messy. It’s located on the second floor. I usually come with my daughter and bring her stroller which means we have to take the elevator every time we want to go here. The elevator is small, dirty and feels like it could breakdown at any moment.
The junior department isn’t trendy. I feel like a lot of the clothes I find here look like something out of a thrift shop. When I say that I mean, the clothes seem worn and like something from the early 90’s (don’t get me wrong, I do like thrift shopping every now and then).
Now, when I say I used to like this store it’s because I came here recently and was very disappointed from my purchase. I bought a really cute necklace from China Laundry and an earring set from Sophia & Kate. The necklace is gorgeous, great costume jewelry added to my collection. The earrings? They looked cute on the packaging, but when I went to put them on they were rusted! And I’m talking about the part that actually goes through your ear. I was appalled and disgusted by this. I’m going in very soon to get my money back for these used (??) earrings. How could they sell something like this?
One star because this purchase made me not want to shop at this Burlington ever again :/

Sure, it’s not the fanciest store, but where else can you find any brand you desire, from Ralph Lauren to Calvin Klein at bargain basement prices? Some may complain about the time it takes to find the greatest deals, but what’s a few extra minutes if it saves you dozens of dollars?

Yes, the store is disorganized and messy, but I love this store! I have found a TON of great finds at this store! You do kind of have to REALLY go through the racks to find the good stuff, but the savings are worth it! I ONLY but purses from here. I got a really cute off-​white Betsey Johnson purse from here for for half is what it’s supposed to be! I also love their home décor and kitchen stuff!

I like how large this location is and whether it is a good or bad thing, it seems to never be crowded. It seems like the target audience is a more mature woman. As a young adult, it can be difficult to look to find things sometimes. I like to look through their jewelry, handbag, and shoe sections. I would rather shop here than Ross but if I had to choose, I would not come here regularly.

I used to go there, because you could sometimes encounter unexpected things. But I stopped going there.
Most of their stuff is not fashionable. And very big (entire 2^nd floor), so it is really time-​consuming to find what I want to have from there.

It’s super big on the upper level of the mall.
There’s so much racks of clothes not really organized. So you’ll need to spend good amount of time to find something good.
It has a lot of everything. Prices are ok.
But atmosphere, not much people if you prefer to shop at places where it’s never ever crowded.

Came here today and was really not impressed. I was looking for one of those leather bomber jackets and was unable to find anything that was remotely wearable. Everything was super outdated.
I thought I would try to salvage my shopping trip by checking out their shoe selection. Soooo disorganized.
Probably won’t be back.

This is one of the better Burlington Coat Factories that I have been too with better lighting and arrangement, the stuff is the same. I recently went with a friend who wanted to buy a sports coat — but his hands were shorter for the designs he liked. For $ 10 + they were able alter the sports jacket in an hour — which was really amazing — so he got the branded sports jacket at 40% the price of the same Jacket downstairs at Nostrum Rack

This place is absolute chaos. I went here to buy an overcoat, a scarf, and a beanie. To begin with, this place is extremely disorganized. There are clothes on the ground all over the place, and in departments that they shouldn’t be in. At the checkout, the overcoat didn’t have a price tag and it took them over 20 minutes to find the price. Most of the staff are teenagers who are only in it for the money and who apparently don’t give two shits about customer service. Despite the fact that I was waiting patiently for what seemed like an eternity, there was no apology or explanation for why it was taking so long. Luckily, the last employee I dealt with who finally found the price and who was slightly older and more experienced, apologized and removed $ 7 from the bill, but then said that since he was doing that, I couldn’t even return the overcoat at all.
Bottom line, this place sucks. It’s completely disorganized and most of the employees don’t know what they’re doing and possess zero customer service skills.
1 star