Big Lots

FIRST AND LAST TIME IN THIS Ghetto store. Maybe not everyone experience but definitely Not recommended at least not this store or location.
Worse service ever «Elie «the manager who pretending to be European is not his for sure Hispanic or middle eastern. Very rude, Merchandise misplaced, broken items and many employees are not helpful and VERY LAZY.
We wanted to return items next day of purchase with original receipt, they said no because open box doesn’t make sense.
LISTEN TO THIS I’m not complaining about this issue this is getting worse than I expected I’m doing 0 stars, Negative because I hear «Elie» the Manager talking about SEX and Shit about customers to employees they were all laughing, yes what you just read SEX and smack/​garbage /​Shit etc… about US Customers.
they notice/​hear me walking and they changed the subject and separate quickly… Seriously who in the world would hire such a Disgusting, perv… as Manager KEEP YOUR LIFESTYLE/​Personal Life AWAY FROM WORK MR /​MS.
GREAT JOB ELIE YOU ARE THE WORSE EMPLOYEE BIG LOT’S. GREAT TRAINING.

Was expecting much worse, but in a way Big Lots has grown on me.
There selection is pretty limited, but the prices are excellent. I found a set of desktop speakers for only $ 10.00 and the sound quality is not too bad either. I also bought a new lamp and pillow cases for under $ 20.00.
Customer service was, well not so great. No one will even look you in the eye and half of the employees don’t even know which isle certain items are on. It’s not the biggest store so finding what you need won’t be that hard, but it would be nice if you could at least get some help.
Still I’d say it’s worth it if you’re shopping on a budget.

Great store. Friendly employees. I found what I was looking for and didn’t think that I would. Ended up getting some extras.

I love big lots! Best for furniture, and anything else they got the necessary inventory and prices to match, to make any day better and affordable.

I bought a couch here recently that I’ve been looking at for a long time.
I went to the store and checked it out first. I had doubts but it was actually great quality.
They had a brand new one in stock, we didn’t have to order it.
Richard was great, we were done in no time.
They even let us come back later to pick it up…

The only complaint I ever really had about this location before was the fact that there was constantly merchandise all over the floors like no one was cleaning up at the end of the day but after my experience today I don’t think I will ever go back to this location. First off while we were looking at the wall art I turned to look up and there was a huge fucking rat coming out of the cracks in the ceiling and rat feces stained the area where he had came out from. I was appalled but didn’t want to drive to the other side of town to go to another location. I grabbed my mirror and wall sconces after reading a buy one get one 50% off sign and went to check out. My interaction with the cashier is what for sure sealed the deal with never coming to this location again. First of all I noticed that the water my husband grabbed was rang up multiple times and then I noticed that my items were full price and were not what the sign had stated they were. I kindly asked the cashier if they were part of the sale the sign above them was promoting and she immediately started talking to me like I was a fucking 5 year old who couldn’t read. Note this lady didn’t speak very good English to begin with. She told me she wanted me to show her the sign so I walked her back there and she said «it’s for window panels»… There was a huge list of other items such as pictures, WALL ART and kitchen items. I read her the list because obviously she was having a hard time… She then explained that their system automatically applies the discounts and she had nothing to do with any of it… Okay now I understand that but if you knew that to begin with why humiliate me in front of half the store and talk to me like shit? By then was frustrated and trying to hold back from going completely ape shit on this lady over her poor communication skills and shitty customer service so I just told her okay and walked back to the register. She then took at so far that she brought back her assistant store manager, who wasn’t very nice either to repeat that my items were not considered wall art… I ended up telling the cashier that she was rude and about the rat we encountered earlier and her reply was «oh, we know, we know»… WTF?! So let me get this straight. You guys know about this rat infestation and you’re not reporting this to corporate and still selling food.

I love shopping here because they have great pricing and a decent selection but it always seems to be crowded and the aisles are insanely hard to navigate through. And they never seem to have enough cashiers to handle the heavy traffic.

I come to this Big Lots occasionally. They have good furniture at great prices! I give the place 3 stars now because of the «Grand Re-​opening» they are doing. What they have done is narrow all the aisles so they can put more stuff in the place. It is now a pain to maneuver around there with a shopping cart. Big Lots, go back to your winning formula and open things up more. Thanks

On Sunday, I bought a couch set from Big Lots in Campbell, CA. I was promised a brand new couch no later than 4:00 P.M. Tuesday before my family flew over for my grandmother’s funeral. When the moving company for Big Lots came they came with the couch with a giant tear down the side. When I asked Big Lots to send another couch the general manager of the Big Lots in Campbell was very rude and said there was nothing we could do for the next few days. That this is how it was and I would have to deal with it! Really, this is how Big Lots respects disabled veterans? Now I am going to have to go out and by fold up chairs for my Grandmother’s funeral for my living room. Thanks Big Lots you truly prosper in Customer Service!!!

It’s a little ridiculous how much I love this store! Most of my home is decorated with stuff I got from Big Lots! A few years ago for about $ 40 I got an amazing 6 dinner plate, 6 mini plates, 6 cereal bowls, 6 soup bowl, 6 mugs, serving platter, and salad serving bowl set, that I still have and use! I buy basic necessities from here like salt, pepper, ranch, ketchup, paper towels, toilet paper, etc! They also have interesting snacks here!

horrible support from manager and some others… they have stupid policy where i tried to return a furniture without receipt after 7 – 8 days of purchase., I never assembled the item, just opened the box to check the color of this one. had to return as it doesn’t go well with my décor. somehow i misplaced the receipt, they tell it cant be traced in their system and receipt is mandatory to get a refund. even store credit is disallowed. the customer service, never picks up, it tells please drop a voice mail.
haven’t any big store which makes it mandatory if the item is in sell able condition. however i will give 2 star as they helped me intially to get the item which i needed…

You come to Big Lots when you want to buy something cheap, so please keep that in mind. The items they carry are not the greatest quality, your not coming here for quality. Your here for inexpensive merchandise. Aisles can be cramp, store can be disorganize especially when they have Family and Friends 20% off days, items are everywhere. Same items bought here, cooking pan, plastic container, popcorn just to name a few, was all cheaper than Target. If you look around, you can find really good deals, just be careful when you buy food items to look at the expiration date, could be expiring soon.

This place is kinda sketchy but its also across from where I live and they have a decent beauty section. I got pretty cheap great nail polishes (Sally Hansen and Revlon sets) and their furniture is pretty cheap. The shoppers are grumpy and I’m sure the employees aren’t much happier after dealing with the shoppers.

This review is for the Campbell location, I have not yet shopped at any of the other locations.
***If you want cheap, inexpensive merchandise and don’t care about customer service or shopping in a clean, well merchandised store, this place will make you happy.***
My first experience here was last Christmas and I forgave the fact that it looked like a bomb exploded in there and that it smelled badly because it was the holidays. I signed up for the Rewards Card at the suggestion of a friendly associate and left not unhappy with my shopping experience but not happy either.
My second visit was today to take advantage of the $ 5 headphone deal (I wanted to get cheap headphones for my kids) and I will never go back again. I was also feeling like I was being «stalked» by a person who may have been in their loss prevention team. She was wearing plain clothes but had a lanyard with alot of keys around her neck, no purse or wallet and kept hovering around me. I’ve been in retail management for many years and she had no reason to treat me that way. I had my two kids in the shopping cart and a small, over the shoulder bag. There was no way for me to stash anything, plus they should know that the best way to deter potential shoplifters is CUSTOMER SERVICE!!!
The cashier who rung me up, never made eye contact with me and ignored me when I was asking her questions! When I tried to give her my phone number for the Rewards Card, she rudely told me (without looking at me) that I needed to make a purchase for $ 20.00 or more to earn reward points. Guess I missed that fine print when I signed up. I was so unhappy with my shopping experience that I immediately walked back into the store (with my two kids in tow) and returned everything. The same cashier who rung me up was the one who did the return, and yup, no eye contact again.
I really want to shop in my community, but this experience is the main reason why I prefer to shop online.

I’ve been a customer at Big Lots over the years going back to when they were MacFrugals and have enjoyed the various deals on merchandise. I fully understand that they often sell sub-​standard, blemished, or refurbished items at a discount, but the key to the low margin, high volume business model is having repeat customers. Ticking off customers cuts into profit margins pretty quickly.
Up until today I would have said that their customer service was good and that their employees are friendly even when they don’t have an answer to your question. Unfortunately Big Lots employees (and whoever trains them) doesn’t get how their business model works.
That said, this review is about two particular employees of the Campbell Big Lots, the store manager (Dan) and one his employees (Tamares). I recommend that you avoid both of these people, better yet, just avoid the store altogether. Here’s why…
I’ve been trying to return an item (a fold up canopy) that turned out to be broken beyond repair when I bought it on September 6^th. My biggest mistake was purchasing the item because it was on sale for a really good price and not opening it immediately. When I did open it, I was fairly surprised to discover that multiple pieces were cracked or broken in half. There was no indication of this on the box, no tears or creases.
Enough time passed that I was told by several employees that Dan the store manager was the only one who could authorize the return.
Last night, 11÷21÷11, I went in hoping to catch Dan only to be told that he had left a little earlier. I was speaking with one of the associates and trying to determine what to do next when Tamares took it upon herself to break into the conversation and explain to me that too much time has passed and I was stuck with the item. According to company policy, a phrase I heard over and over again, there was nothing she could do.
So I came back to day hoping to catch Dan and get this issue resolved. Again, I heard the company policy over and over and there was nothing that Dan could do. I told him that because of the time that had passed, I would be fine with a store credit for less than what I paid for it. Still nothing, no suggestion or offer of resolution at all.
When I asked him for the manufacturers information so that I could at least get a warranty replacement, he refused to give it to me.
To add insult to injury, he proceeded to tell me that the item I brought in was from LAST YEARS inventory and that there was no way I purchased the item at his store in the last few months.
So now I’m trying to contact Big Lots corporate to see if they will resolve this.
The moral of today’s story is stay away from the Campbell Big Lots and if you do shop there, don’t rely on Dan or Tamares for anything other than to regurgitate company policy.
So for now this situation is «to be continued»…
Update, 11−25−11…
Happy Black Friday!
So I discovered today that there is a store ID tag on the bottom of the box. It has the store delivery date for the item (July 27, 2011) but the only manufacturer information on the box is for Big Lots. Basically its a product that is made for them to sell exclusively in their stores. So how do I get a warranty exchange or repair if its an exclusive Big Lots product? I guess the CA 1 year manufacturers warranty laws don’t mean anything to Big Lots corporate in Ohio.
My question now is why Dan the store manager didn’t know about or check the label on the bottom of the box. It was easy for him to essentially call me a liar by saying that not only had the canopy not come from his store, but that it was last year’s product.
Right at this moment, I’m 10 minutes a phone call to the Customer Care department at Big Lots at their corporate offices in Columbus, OH (614−278−6800). One of their FIVE (yes, Big Lots has a total of 5 customer service staff) phone support people is looking for a store in my area that has one of these canopies in stock.
About 5 minutes later…
OK, Matt (very cooperative and friendly guy) has found one in Newark and is having it sent to a store near me. Yay! Someone finally took responsibility for resolving a problem!
Matt gave me the address of where to send letters to the head of Big Lots customer service which he said will then be sent to the regional manager. Two letters are going out today. One commending Matt and the staff at the Parkmoor Ave. store on their friendly, helpful, and positive attitude and service. The other letter is to explain why I feel that the Campbell store manager, Dan, and one of his employees, Tamares, do not represent the company very well in my opinion.
If I am contacted by the regional manager, I’ll post another update. To be continued… (maybe)
Update, 1−15−12…
I received a letter from Big Lots corporate that they had received my complaint letter about Dan and Tamares. The letter said that it would «be forwarded to the appropriate staff».
More later if I’m contacted… :)

This Sunday only Big Lots is having a 20% sale off all their merchandise except for the alcohol and one other item that I can’t recall. Also, this was the first time that anyone has ever told me that I could get a free member card to where I’d get 20% off purchases after I earn 11 points. It’s not that easy though. You get one point for every $ 20.00 you spend before tax. Once you do, you have 60 days to redeem the 20% discount. I got a 20% off coupon today after I bought almost $ 20.00 worth of stuff. You DON’T need the coupon for this Sunday though. Get it though if the cashier doesn’t tell you about it the next time you’re there.
To get the card, you just have to go to the kiosk by the door and enter your name, email, and zip code there and then go to the cashier to get your card. They now have a lot of stuff out for Halloween and Christmas. There is also some healthy food that you can buy here including gluten free products for those of you who can’t eat gluten. I got some flax seed for only $ 2.50 that would be three times or more for one bag at the store. I plan to go back there this Sunday with my husband to stock up on deals and maybe some Halloween and Christmas gifts. Avoid the rush and stock up now. I was going to keep this secret to myself but since I’m so nice and awesome, I decided to share this with everyone!

This is just an average store. Yes if you want to find somethings cheap and ready to use, this is a great place to visit.
If you are looking forward to a Macy’s type of store, you are coming to the wrong place, but if you want good quality items, at a cheap price, then Big Lots then this is the place for you to visit.
Now the reason I am not giving this a 4 or 5 star rating, this Big Lots store is not the newest, and it does show it’s age, and the customer service is really not there, you might get a very friendly cashier, but other than that it is hard to find anybody on the sales floor.

This is based on my experience last night. I have to say honestly that prior to last night experience I would have given it 5 stars. I mean it is what it is, A super discounted warehouse of random sh! t, that quite often is a really great deal on some pretty cool stuff. Great for sheets, towels, snacks for the kiddo’s, stuff like that.
So this little cautionary tale is based on a toy purchase. I bought an off brand Lego set in November for a Chanukah gift for my son. To my discredit I DID NOT save the receipt. I realize this is customary for a successful return. Anyhow. We opened up the box and realized that many of the key ingredients to build this toy were missing. WE DID NOT PLAY WITH IT. Instead we boxed it up, brought it into the store for at least a direct exchange for the same item.
Nope, I was called a liar, told that they have not had that item since April, (Baloney, I JUST BOUGHT IT) and told that there was nothing they could do. Then right before my eyes. they put the item… BACK ON THE SHELF!!! Granted it was much cheaper but the toy is useless.
Moral of the story, if you purchase an item that you need to build. DEAR GOD save your receipt. What sucks more. I will shop here again, just not for things with «parts».
Balls.

Where can I find a compact refrigerator for $ 70? Sheet sets for $ 15 and a Table? Big Lots.
The big reason they are not getting 5 stars is because their customer service is at best flakey. I have been to this store 3 times and each time I don’t know if I am going to get Dr. Jekyl or Mrs. Hyde.
I try not to judge or steal but the wine selection is something left to be desired and maybe they should forgo that. Otherwise I can find a floor rug for $ 15 and hair color for $ 2 I am pretty happy camper…

My first Big Lots experience was here!
.and when I was in a bind on where to buy shoe boxes (plastic) after I had acquired a ridiculous amount of shoes, I found shoe boxes here for only a dollar each! LID INCLUDED! .whereas on eBay and The Container Store were selling them for up to $ 2.25/each!
Thanks, Big Lots :)