Bret Harte Cleaners

Terrible, terrible place. I would give it 0 stars if I could. I had the worst possible experience at this cleaner. DO NOT COME HERE!
I asked my father to drop off 5 articles of clothing because it was close to his house, and I wasn’t able to stop by during business hours. A few days later, my father picked up my clothes. Everything seemed fine up until this point. However, when I took out my shirts and jacket out of the plastic wrap, it smelled like body odor! It was disgusting. I aired it out for a night, but the scent did not go away.
I immediately called back the next day, and spoke to whom I think is the co-​owner. I explained my situation and told her that I wanted a full refund because I was not at all happy with their service. That, of course, did not happen. Although it wasn’t exactly what I wanted, I gave in to her offer to dry clean my clothes again.
Even before I brought back my clothes, the woman on the phone told me that the scent is normal; she repeatedly claimed that the smell was typical. I have no idea why she said that when she hadn’t even smelled my clothes.
I then asked her if she would charge me the full $ 40 again. I thought that was a fair question, since she never made that clear. Considering the bad customer service I experienced so far, I wanted to be sure about everything that was happening. I think she had a hard time understanding what I was saying; her English is a bit difficult to understand. She kept yelling at me about why I was suddenly complaining about the prices. I was not. I merely claimed that I expected much better service for a place that charged me $ 40 for a few shirts.
Eventually, she told me she had to run to an appointment and that she had to go. I was speechless: I called during business hours, and she yelled at me, telling me that she had to hang up because she had to do something else. I don’t understand why she couldn’t have handed the phone to the other gentleman next to her. All I wanted to know was if the second dry cleaning would cost me anything!
The gentleman (perhaps the co-​owner?) was much more understanding and calm. He understood my question and told me that he would not charge me for the second cleaning. Great.
A few days later again, my father picked up my clothes. No, the scent did not go away. It still smelled like body odor. I never called back or talked to them after that. The quality of their dry cleaning was atrocious, and their customer service was infuriating.
Save yourself trouble, and don’t bother going to Bret Harte Cleaners.

Professional and the clothes look great when you pick them up. Always done in a timely manner. The best cleaner we have ever used – you are in good hands with them.

I really wanted to like this place since it was so close to home. I went to them a few times and they were OK, did the job. This last time I was very disappointed. My husband had dropped off my dry cleaning last week and I went to pick it up. When I got there they brought my clothes out. One of my sweaters had a hole on the sleeve and I know FOR SURE that wasn’t there before I brought it in because I had just worn it and the hole was so noticeable that I would of seen it. I asked the lady if this happened here and she said «no». I asked if she washed it and her response was «no, we didn’t wash it because we saw the hole». It was completely obvious that the sweater had been washed because it smelled like the rest of my dry clean and you could also tell they had pressed it to get all the wrinkles out. I really wish some people would just own up to their mistakes and fix it. She offered to sew it but of course there was a charge. This really left a sour taste in my mouth since I knew she was straight lying to me. IF YOU WANT YOUR CLOTHES RUINED THIS IS THE PLACE TO GO. IF NOT, AVOID THIS PLACE AT ALL COST.

They damaged my expensive suit.

As far as I’m concerned, a dry cleaner is a dry cleaner is a dry cleaner and I usually tend to just go to whichever one is most convenient.
However, there are a few nice things I’d like to specifically mention about Bret Harte Cleaners:
— they’ve always managed to get the pen marks out of my suits
— while they don’t accept Amex, they DO take Visa/​MC (which is a huge bonus over some cash-​only cleaners I used to frequent)
— turn-​around time is fairly quick and usually takes about 3 business days
— haven’t ruined any of my delicate designer garments yet
If it ain’t broke, I’m not fixin’ it, so I’m stickin’ with Bret Hart Cleaners. :)