Blue Diamond Plumbing Inc.

What a nightmare.
1. Decided at the 11^th hour that he was «too busy» to come back and finish the plumbing work. I had to go find another plumber able to come within two weeks so we could have indoor plumbing before we moved in.
2. Overcharged on progress payments. All quotes to finish the work were substantially higher than the amount we still owed him to finish his contract.
3. If you are working with a GC, and you are the homeowner, Chip will not talk to you. At all. You must always, always go through your contractor. Personally, we found that this was an excellent way to not get what we wanted. The subs we liked the best were the ones who said, «This is your house, and I want to make sure this gets done the way YOU want it to be.» We would then meet with the sub and the contractor together. The one meeting we did have with the plumbing specialist Chip referred us to – Chip no showed. Actually, he never even acknowledged the invitation, so maybe that just makes him unprofessional.
4. We wanted to have Chip do some work to tie garage plumbing into the house plumbing. This was outside the scope of our GC, but the plumbing needed to be included during the rough plumbing phase. Multiple phone calls and emails went unanswered. When I happened to run into him at plumbing supply store and asked about getting the work done, he said it should have been done during rough! He also said it would be cheaper to just trench 100 ft down the driveway, which might be true, but is beside the point.
4. He ran his vent pipes straight up the wall behind the bathroom sinks, making it difficult and, in places, impossible to have a medicine cabinet above the sink. Why? In places where there had been medicine cabinets, he cut new holes rather than using existing holes and ran the vent pipes right through the existing medicine cabinet framing.
5. His installation of our bathtub was ridiculously bad. It was so far off the floor that our tile slipped right under. My husband, our GC, Chip’s plumbing specialist who sold us the tub all met to problem solve, and again, guess who didn’t come? Chip maintained the problem was the floor was uneven – except the tub was no closer to the floor than 3/​8″ in any spot. Also, the level showed the floor was about as close to level as you could expect. My husband spent hours trying to fix the installation job. The resulting fix included the tile contractor having to remove the floor that was in there and float a new one.
The few times I happened to run into Chip he presented as very friendly and competent. But over the course of working on our remodel/​addition Blue Diamond became our least favorite subcontractor out of 15+.

I really appreciated the hard work Chip & his crew did for our new home. Chip & his guys are excellent plumbers & really know the business. My water pressure is outstanding & I get hot water in an instant! Thank you Blue Diamond Plumbing:)

Shame on me for paying Blue Diamond in full before everything worked perfectly. We hired them to install rough plumbing for our shower update, and then install the new fixtures after the tile was finished. They claimed that one of the screws provided by the manufacturer was too short and they couldn’t finish the work. They promised to come back to finish the work when we received the replacement screw. It had to be sent from Germany so it took a few weeks, but that was December. We called as soon as we received the part (mid January) and have called repeatedly leaving messages. We haven’t even gotten a call back. So we don’t even know if the work they did is sound since we haven’t been able to use the shower since December.
I’ll be happy to upgrade this review if Chip will come and finish the work, but their customer service leaves a lot to be desired.