Best Western Plus Airport Plaza

I definitely a fan. My stay was the weekend of May 21, 2016. You cannot go wrong staying here! Neighborhood is excellent… peaceful and eating spot and gas station right across the street. The pictures of the room and outside are exactly as shown.
Staff was great and everything was clean to perfection. The only down side is just a little pricey, but overall… a Must to stay/​try!

Never again. Not corporate friendly. Refused to accept credit card from corporate (everyone else does) and forced me to pay and seek reimbursement. In my opinion, insisted on non-​PCI compliant procedures to accept other card. Will not return.

Very friendly staff, rooms look recently renovated and décor is very nice. The Alameda has some steady traffic but I slept fine bc the ac/​heat unit has a «constant fan» feature. Loved that! Breakfast is ok, standard. Nice to have 24 hr coffee and water plus local biscotti. Bill’s Café across the street isn’t open for dinner but it’s a short walk to get Starbucks, Ike’s or a few other options near the university.
My only complaint is the small and scratchy towels, and thin scratchy bedding. Kind of a bummer after everything else was good.

This was the worst, we were staying there because it was close to the shark tank. Turn the heater on before the game and when we got back to the room to go to sleep the fire alarm went off because the heater was over heating. Called down to the front desk and they said to turn it off and then wait 10 mind and turn it back on… wait 45 mind turn it back on and still was smelling so we had to sleep with out heat all night. Went to complain and they acted like they didn’t believe us. So we left. Then they charged us 150 extra saying that we where smoking in the room, which we weren’t. So now I’m over drafted. worst place to stay ever. And we only stay at best western when we travel. I’ve called corporate and complained so we’ll see what happens. But I doubt they will do anything, so now I’m here to make sure you all no they suck at customer service. And will take what they can even if it’s a lie.

This is a great hotel in terms of convenience of the location being minutes from the San Jose airport. The rooms are basic, yet comfortable — standard ‘Best Western’ caliber. Favorite aspect is the self-​service breakfasts where they offer scrambled eggs, bacon, potatoes, make-​your-​own-​waffles and a nice variety of cereals and coffees. Please keep in mind that the breakfast ends at 9:00 sharp!

Worst experience in the world and still having issues with them A MONTH LATER!!!
Went here a month ago (7−31−15) because I was told they had a room (called office) so I drove over there. Desk clerk said yes we have a room and started getting everything rolling. Went to pay (she slid my debit card) and all was good. She had removed a name from a reservation and placed mine in there. Apparently it didn’t work because 5 min later I’m being told they don’t have a room for me and I wasn’t being charged sorry bla bla bla. The next day I’m missing $ 200+ from my account withdrawn from this hotel location and their name on it. The following Monday I take care of the issue all is good after about an hour on the phone. Took 2 days to be refunded.
A month later (9−01−15) I was charged again for a room. Apparently I didn’t show for a «reservation» and was charged $ 205. This being withdrawn has thrown me into overdraft fees with my bank. They withdrew without my knowledge a month later!!! They refunded the charges but refuses to cover all the overdraft fees they caused in the first place. My account has been overdrafts for 3 days now all because of This hotel. They say they’ll cover 1 of 3 over draft fees IF get a print out of my bank statements and fax them to the hotel.
1.) I don’t have $$ to do so. THEY OVER DRAFTED MY ACCOUNT!
2.) I don’t have $$ to put gas in my car to drive to the bank!
3.) what TF do I have to run around to fix this when THEY caused all of this!!!
Oh and according their «records» I was never charged the first time (a month ago) straight B.S. I will NEVER stay with Best Wester again.

Last night my boyfriend and I were across the street at the Shell station because he had a flat tire and I saw this hotel across the way. I asked if I could use the phone to call my uncle because my iPhone was at 1%. She even let me charge my iPhone for a bit until I got ahold of my uncle. Amy, I believe she is the general manager, THANK YOU SO MUCH! I seriously appreciate how calm and nice you were. Please stay here. You will be taken care of. I was so happy with my experience especially be so late at night.

It’s not easy to find a reasonably priced hotel room in the South Bay Area, but this Best Western was affordable, has modern rooms, plus it is 1 mile from SJC. I woke up late this morning, and Amber at the front desk was very kind and provided me with my usual breakfast of yogurt, a banana, and two bottled waters. Thanks to Amber, I will be staying here on my next business trip to the area.

Very nice little place. In a very quiet area, plenty of parking around, medium sized pool, outdoor hallways and free breakfast. The rooms smell brand new and look like they’ve gone through renovation not too long ago. Service has been excellent every day, with spotless cleaning and refreshing. I love the little fridge and microwave as well, most hotels don’t have that. Great price and value and only few miles from the airport. Definitely a good stay.

Clean, remodeled, great free breakfast, great wifi, friendly staff!

It’s a great Hotel that is very clean. The rooms are updated and they have flat screen tv’s. I would have given this hotel a 5 star if the room facing the Main Street wasn’t so loud. If you plan on staying here ask to stay on the parking side of the hotel. You will be pleased.

Was here for a few days once while visiting a close friend that lives in San Jose. Nice place to stay at, if a bit odd. the hallways are «inside but outside,» something you’ll have to go there and see to understand what I’m saying. Wi-​fi was decent, rooms were nice and comfortable, everything was reasonably clean. Wish it was closer to anywhere relevant to me, but that’s not the fault of the property. Overall, a good, solid 4 stars.

I was pleasantly surprised with this location, due to my previous stay at the Reno airport location. This hotel looks recently remodeled. Comfy beds, smelled fresh, wasn’t even afraid to walk barefoot in the room. I would ask for a room facing the parking lot… free parking btw. The rooms on The Alameda side face heavy traffic. Backside was silent except for a muffled airplane noise every now and then. Nice flat screen tv with a DVD player in the room. Lots of cable channels too. The continental breakfast was better than most I’ve had. Same fare, just a lot tastier. They even have a Keurig type coffee machine with quite a few choices for you. Fair price, especially in San Jose on a very busy weekend… Cosmo Prof Spring Style Show at the convention center.
The only drawback to this hotel is that the elevator happened to be broken during my stay. And of course I was on the second floor. But the staff did offer to help with your bags if needed.
I also couldn’t figure out the darn heater in my room. I was freezing! I finally called to the desk and somebody came up in about 2 seconds to fix it. I don’t know how she made it up the stairs so fast. All in all, I’d definitely stay at this location again.

Wow! Super clean, really nice folks at the front desk, free decent breakfast, and safe location. Parking lot is fully lit and in view of all rooms. I had accidentally made my reservation for a different day, but the guy at the front desk changed it and checked me in under 5 minutes. Definitely recommend this location.

Wonderful service
Friendly and clean, rooms were very nice
Staff was very helpful in getting a reservation for my night later that week, they even gave me a discount!

The location is great (right off of the 880), the rooms were clean and the service was great. I just wish they had a wider selection or a variety for breakfast. The quality of the food was much like you would get at most hotels in this price range. Also, in Room 202, the bathroom door was way too close to the toilet seat.

This is a really clean and nice hotel! Rooms are nice and don’t smell like old rotten moldy rooms, the beds are really comfortable and the cleaning people do great everyday! Been here for a week on business and everything was smooth. Ladies at the front desk are so friendly and nice as well and have all the answers. Even being right by a busy street you can’t hear the cars which is also nice. Great hotel to stay at and worth the money!

This place is somewhat of a hidden gem. They have everything you really need: complimentary breakfast in the morning, wifi, a fridge, clean bathrooms, and clean clean rooms.
The price when I stayed was roughly 100/​night, but I think they are usually miche more expensive. I thought this was a great great place to stay. It’s also pretty close to Santa Clara, popular restaurants, costco, etc.

While staying here ask for a suite it’s worth it. It’s large and modern. The rooms are recently renovated and are nicely decorated. This spot is just off the freeway without freeway noise. The rooms are large and comfortable.
The staff is always friendly and the rooms always clean.

They’re in the process of remodeling their top floor. Its a decent clean place. The bedrooms are new, beds are firm and new. Clean carpet. Big bathrooms that are clean.
The front desk staff is a hit or miss. Forgetful at times and make sure that you get the person’s name when you require certain accommodations.
They’ve raised their price by $ 20 since they remodeled. Parking is always available. A walk across the street to Bill’s Café and a gas station next to it.
Close to 880, 237 and 280. Not too far from the airport.