Bed Bath & Beyond

This review is for BBB company not the San Jose location.
Ordered items from BBB for delivery and they claimed they were delivered. They were never delivered and after 3 separately calls where I waited 10 – 15 each time, no one ever answered the phone. They told me my call was important about 100 times.
I had to contact Visa to get my money returned.
It was my first and last order from this poorly run company.

Excellent customer service, purchased a blue tooth speaker and the your lady Susan was extremely helpful, assisted for like 15 min even though we where indecisive, the item we wanted, wasn’t I stock but she was able to ship it to the house for us

I love this place they have everything, hence the word beyond. You can decorate your bath with almost any color. I looked for biscuit cutters in other stores and didn’t find them anywhere but here. Their framed pictures are beautiful. I got a k cup coffee maker for $ 32.00 only because the box was damaged and I had a 20% off coupon. I don’t care if checkout is slow, they are human beings. The cashiers are nice and accurately ring up my items. If you are impatient shop online!

This BB&B is the largest one I’ve ever seen. Lots of merchandise and some good holiday markdowns too.
However, checkout was slow and the cashiers seemed disorganized and completely disinterested.
My cashier was silent during my entire sales transaction. Then, upon payment of my 5 items, he simply hands me the 2 larger items. These items were loose, no bag provided. I stood there is disbelief. I had to say to him, «aren’t you going to put them in a bag?» Again with no reply, he looks at me as if i am asking for something utterly ridiculous and only then tosses my items in an enormous shopping bag and then hands it to me.
Very poor customer service. The staff here need some serious training. I would recommend shopping elsewhere if this is the best customer service that they can provide.

The employees are nice here, that’s why I’m giving it 2 stars. HOWEVER they seriously need help with registers it feels like they’re not trained well. And one of the managers is soooooooo rude. She gives attitude to the customers and employees.

I just love this store. I always find what I need and the few times they have been out of something, they ordered it for me. Today I just want to give them kudos for their return policy. It’s one of the best I’ve seen in a long time. Today I brought back one of my Calphalon pans that had a lifetime warranty (it was about 5 years old and the nonstick surface was no longer non stick) and even though I had lost the receipt they were happy to give me a new one. Thank You Bed Bath and Beyond for going above and beyond for your customers. I shared my story on my facebook page. You wouldn’t believe how many likes it got. I hope it brings you plenty of new customers.

Decided to do some shopping at BB&B the other day and although I’m happy with my purchase the customer service was terrible. I came here to buy a new set of comforters for my apartment and since I already had a few coupons saved up I got a really good deal! Unfortunately the service is terribly slow here. I waited in line for almost 15 minutes while the woman at the register went to go help another customer find something half way across the store. Could they not have called someone else to help her instead of leaving a line of people standing around? She seemed like a nice enough woman, but obviously didn’t care if she was wasting other peoples time. I still very much like BB&B, but I might try a different location from now on.

Today, I had the pleasure to be assisted by, Nancy, the customer service representative, who gave the up most professional service! Thank you so much for your time and help you are very appreciated.

Inventory management at this store is the WORST! More often than not, they don’t have the item I came for.
Happened again today and customer service was AWFUL. First clerk I asked for help blew me off… said she had to help another customer. (Right.)
Second clerk who helped me didn’t help at all. Checked the computer and told me the trash liners are back-​ordered for TWO WEEKS. Told me I could drive to another store for them. Nice. No offer to ship them to my home to compensate for ANOTHER wasted trip.
Given what a pain in the a** it is to fight the Costco parking lot traffic to get here, I don’t think I’ll be coming back anytime soon.

Based on customer service 04/​15/​2015 Destiny was rude & clueless she didn’t say hi her & her coworker were chit chatting upon me standing in line giggling before noticing to ring me up on my purchase. I handed her my $ 10 coupon that clearly has a barcode & another 20% off coupon & I hear her say «uhhh how do I do this?» then gets distracted by the other coworker she was giggling with earlier and literally walks off with the coupon to help her coworker instead of finishing up ringing up my purchase then after telling me what I owed her & I paid & she didn’t bother even looking at me or saying thank you & goes back to her coworker. Need to retrain her or get rid of her. That’s not even good customer service… One of my worst customer services.
Overall, experienced crappy service. The place was pretty neat. I got what I wanted we drove there for. I would still come here if I need something or am in the area but just won’t be going to Destiny’s line. So the minus 2 stars was for her bad service not the overall store.

I always come here when I accumulated a stack of the coupons. The associates are always very nice and accommodating. If there is something I can’t find. An associate is normally close by to help.
The health and beauty products addition a couple years ago only upped the value of this store. Especially since you can use the coupons on those items as well.

The manager (the guy with a lisp — didn’t catch his name) was soooo rude. Accused me of trying to exchange my $ 600 vacuum at his store but saying it’s impossible I even bought it there. He was 100% sure that they NEVER carried the model (Dyson animal dc41) at their store. I kept assuring him that I purchased it at this location. Eventually he found it in his system and said they had discontinued it and now it’s worth $ 249. He offered me ~199 for my $ 600 vacuum. No thanks A-​hole. Just like you were wrong about the store selling my vacuum you are wrong about this. It has a freakin warranty… stand behind it. Sleep deprived — ain’t nobody got time for this.

This is a run of the mill Bed Bath & Beyond. Perhaps on the smaller side? I don’t like having to deal with the elevator and escalator when I just want to dash in and out. Like with all Bed Bath & Beyond stores, be sure to bring a coupon! The service at this location is pretty friendly and the store is pretty well-​organized. Someone will help you, if you ask. They will leave you alone, otherwise (which I like). I will probably come back sooner than later.

Overall a wonderful store. It features: (1) a wide variety of home products for your bed/​bathroom/​kitchen/​personal care, a great deal of which is unavailable in local retail stores and/​or available online only. (2) a bright and clean ambiance. (3) friendly, helpful staff to answer your questions. (4) frequent 20% discount offers sent via email and postal mail. Note: Discounts apply to only the most expensive item in your cart.
The only distractions are: (1) most items are pricey, though cost can be offset by the 20% discounts. (2) aisles are narrow. (3) checkout is typically molasses-​slow. Be prepared to take deep sighs and gaze at your watch several times, or learn how to strike up a conversation with a fellow customer who is taking deep sighs and gazing at his/​her watch. It seems that checkout is slow because checkers handle both routine checkout as well as returns. A separate customer service representative to handle returns and other non-​routine issues would expedite the checkout process markedly. If there is such a representative, I haven’t seen one and I recommend backup staff.

I have a return. I walk in and they have 1 line open about 10 people deep. The manager is on her 1982 walkie talkie calling for back up and standing next to the 1 open register guy who’s been helping the same lady for 10 minutes… Another line opens and ppl get in it, then another line opens and ppl get in it. All the customers have issues and can’t help the ppl. They have to call a manager, ask someone something… I ended up moving 2x in line n I get stuck behind a lady with lipstick and needs a price check. 5 minutes I’m stuck while the employee stands there humming. Can’t he help the ppl behind the lady you have waiting?! Multi task, customer service… Anyone, Marco?! Ugh F this bed bath n beyond I won’t be back, I’ll stick to the Campbell location. I was just in the area killing two birds with one stone… Ended up almost killing myself with an aneurysm from dealing with idiots.

I came here for one reason and it was because the Eastridge location shipped out all their pillows since the store is closing. I walked in and headed straight toward the first sales associate I could pinpoint to ask him about good quality pillows. Since my neck has been picky lately (I’ve been waking up to a sniff neck with my Tempur-​pedic and my down feather pillows are now out of the question because of my allergy to feathers), I had no choice but to make the trek and purchase a new one.
The sales associate was extremely helpful and able to point me toward the Isotonic Brand which was a a little less expensive than the ultra high end stuff. I slept with it for the first time this weekend and I’m happy to report no stiff neck! I’m keeping my fingers crossed that it doesn’t get lumpy. He also mentioned that as long as I hold onto the receipt, I could return the pillow anytime should I have any problems. Thank you Bed Bath & Beyond!

This Bed Bath and Beyond is in a huge plaza where Costco, Trader Joe’s and Ross is located. There are alot of other stores there too, with plenty of parking. It does get very busy though and parking can be difficult to get to. I like this particular location because it’s two stories and it’s bigger with more selection than the one located at Eastridge. Customer service is good too.

I don’t go to Bed Bath & Beyond regularly but occasionally go there when I need something specific or am buying a gift. On my recent visit, I was able to find what I wanted and several additional items. I did not get help from anyone during my visit but was able to get to a register quickly. The cashier was very good about making sure we used all the coupons we could. I even had a gift card I forgot about and he was nice enough to return all my items I just bought and do a new sale so I could use my gift card.
They seem to have a whole new cosmetics and toiletries area which is great if you happen to be there for something else but also need shampoo or soap. You won’t have to make a separate trip to the drug store.

I’ve been shopping at this Bed Bath & Beyond for many years. I’m not sure why I waited so long to write a review. Did you know those 20% off coupons you receive in the mail never really expire? There’s your free tip of the day.
I recently did some shopping at the Almaden Expressway Bed Bath & Beyond, and I received outstanding customer service from one of their employees. I walked over to the wedding registry area, and a friendly voice greeted me, asking if I needed any help. At first I couldn’t figure out who was talking to me, but then I saw a lady high up on a ladder. She came down to help me print out a registry. I found out later her name was Brenda. While we were waiting for the computer to boot up and print, Brenda got a call on her walkie-​talkie asking her to come help at the front register. Brenda didn’t get flustered. Instead she replied to the request letting them know she was helping a customer and would go to the front as soon as she was done.
As I was shopping, I encountered another employee, but this one was upset and not friendly at all. She handed me off to Brenda, who I was glad to get assistance from. Brenda checked in the back to find me an item from the gift registry, and helped me order something else that was out of stock. Brenda submitted the order and arranged for free shipping. We had a little technical difficulty at the computer terminal, but Brenda handled it with humor and grace.
Bed Bath & Beyond is lucky to have an employee like Brenda representing their company. Nice work!

A new BBB for me to go to. I always go with my big blue coupon, love how they never expire!
Store is huge, and I haven’t been to a BBB in awhile, and was surprised they now sell lots of makeup and hair dyes, and other beauty needs. Of course, you walk in a large circle to look at everything, and want something from each department! But I had priorities on finding a clock and some kitchen essentials. Missed the clocks section, and surprisingly, there weren’t many employees around to help. Had to walk to the front, and they directed me to where it was. Also found a great yogurt/​granola container. The cashier that rang us up saw we were trying to split the transactions into 2, since we had 2 coupons, she let us know that we could have it all in one transaction. Sweet!
Overall, a good experience, just wish the store was more organized, and that there were more employees present on the floor.