AT&T

I switched my unlocked Sony Phone from Metro PCS to AT&T and after a day I found the data was not working on the AT&T Network. I went into the Hillsdale store in San Jose and Carlos helped me. He basically told me that AT&T does not guarantee data on the network with an unlocked phone not bought at AT&T. He refused to look at any settings in the phone and said there was nothing he could do.
I explained that I have the same unlocked phone currently working on AT&T’s network. He kept brushing me off with; «AT&T does not guarantee data on the network with an unlocked phone not bought at AT&T». Still Carlos refused to even looked at the phone or even try to help. He kept repeating; «AT&T does not guarantee data on the network with an unlocked phone not bought at AT&T.» I got frustrated and left when I got «AT&T does not guarantee data on the network with an unlocked phone not bought at AT&T.» one more time. Carlos never touched the phone.
When I got home, I looked at the mobile network settings in my working phone for the access point info and put the same VPN settings into the phone without working network data. Well, the phone now works with all network functions and data too. Carlos should have known this information and set up the phone.
I went back to talk to Carlos and let him know I got the phone working. He was unimpressed and even more dismissive. Carlos was lazy and did not even try to help me in any way. I thought AT&T was a full service carrier. Even Metro PCS was more attentive when I had the phone with them.
I give Carlos * (one splat; not a star) for this encounter.
Follow up: I called ATT Tech Support because the phone still would not send txt pictures (a minor annoyance) but hey, they were very helpful and friendly. They gave me new settings over the phone. When done the phone works perfect on ATT’s Network. I give ATT Phone Tech Support ***** (5 Stars).

I switched to AT&T from Verizon via Internet and picked up my phone at this location. I was greeted at the door by the manager. She signed me in and I took a seat only waiting two minutes at the most. Marcos approached me right away with the phone that I had ordered already in hand. Not only did he make me feel at ease with the questions I had about switching providers, he also offered to help me setup/​connect my new phone & transfer my contacts. The short time that I waited for Marco’s to transfer my contacts the manager approached me and chatted with me while I waited. I do not recall her name but she was very friendly and a pleasure to talk to. I highly recommend this location for how prompt and friendly the staff is.

Friendly, efficient service, short waiting time and everything taken care of painlessly! Gary was even able to get us a lower service plan, when we actually had gone for a separate issue. Worth driving a little further for this store, even though there’s another one closer to us!

We came in today to find out about options for our plan. There was absolutely nobody in the store so we were excited to actually get straight in and talk to someone. Unfortunately it didn’t work out in our favor. The guy who ‘helped’ us didn’t answer any questions satisfactorily and had no desire to hear or help us out. A plan with 4 lines is cheaper than one with 3? Seriously? I’m so tired of complicated billing and money grubbing corporations. Time to look into other options. Their customer service absolutely sucks on top of it all. If you want to feed me a bunch of bull at least be charming.

I came on Saturday, November 7, and was helped by an awesome guy named Marcus! I came to update my account with an iPad for my husband. I was very impressed with his willingness to help a 50+ lady with getting set up, etc. I had brought my laptop with me and he allowed me to set it up and he walked me through the process. He even stayed a few mins after the store closed, to make sure I could do the necessary changes at home once he had shown me the ropes. Marcus was kind, professional and knowledgeable with the AT&T process. I hope his manager realizes what a friendly, valuable employee he has! Thank you Marcus!

Went to get upgrade and spend money 500 $ it took 30 min to help was insulted I walked out Carlos should be fired I’m going to apple

I broke my cell phone so I called and came over to get a replacement. I do not know the guy’s name but he was extremely helpful and suggested me a replacement. he was gone to see what he can do for me since I did want to spend lots of $$$$, he came back with a phone and tablet (LG) free it seem like AT & T was running a special. I am very happy with their customer service and the phone is great. I paid taxes only $ 37.00 for both.

I have gotten all my phones here, well except one or two. They have competitive rates and great deals for loyal customers. The staff is super friendly and looking for ways to get you the best deals and the most bang for your buck. If ever have the smallest problem or am not happy with my phone, they are more than happy to take the time to help me through it quickly and easily. Over the many years I have had AT&T service I have no service issues which is really nice. Definitely check this place out if you haven’t already!

It was time to upgrade my wife’s cell phone. I was in the San Jose are and seen the AT&T store so we pulled over and went in. Entering the store it was really crowded & busy with all employees helping customers and several other customers waiting. I was greeted and was told that they would be with me a.s.a.p. We waited approx 5 mins.
During the wait I was approached by the store Manager Moe, who asked what we were in the store for today, I answered his questions and we were then sent over to Angelica.
At this time Angelica started the process to upgrade my wifes phone to the iphone 6 plus, Angelica was very knowledgeable about the upgrade and the phone itself.
During the process Moe returned to see how we were doing and thanked us for coming in.
The entire process was done quickly and precise, Angelica also helped us with changing our I. D & passwords for our account and also explained how to access and use our account on line.
During that time Mo helped my wife with the different features that the plus offered and made sure my wife understood everything .
My wife and I were super impressed with the customer service we received from both Angelica and Moe, Both were super friendly, courteous and humorous and made you feel like you were part of a family. These 2 employees took care of everything we needed and more.
I have 4 lines on my account and with this type of service I received I will be with AT&T for a long time.
This location is about 40 mins from my house and I know there is locations closer to my house but I will continue to make the drive to this location as long as Moe and Angelica are still there.
Moe and Angelica are a asset to AT&T, I could see Angelica moving up to a managerial position quickly, as for Moe if there is such a position at AT&T I could see him being a district or location area manager.
Thanks for everything Moe & Angelica !!

Customer service suck filed a complaint with AT&T new manager came to work there his name is Moe if you have any problems go talk to him I don’t care how it turns out he dealt with me with respect, time, and customer service. He gave me everything I expected from my AT&T employeehe gave me in the past from AT&T. I don’t care how it turns out what I care about the customer service he gave me I can tell you right now I’m satisfied and he’s looking into it still. this new manager they assigned treated me great I’m a happy customer before him I never would’ve walked in that store again now I’ll go in there anytime he’s definitely straighten the place out. I can’t even tell you I told them forget the money I am so glad they got somebody professional in there

It’s been about 18 months so it was time to upgrade my cell phone. I went to the ATT store and the line wasn’t that long. I only waited a boy 10 minutes. While I was waiting the Gal at the front did her best to answer my question through all the useless plan additions they try to up sell me.
Anyways, I decided to take my chances at this ATT store, which I think just opened. There I told them what I wanted (the new Note 4 Edge!) and that I absolutely did not need any other random changes to my account. Bao who was helping me out was really nice guy who didn’t try to push anything on me. He went out of his way to explain the breakdown of all the fees.
In the end, I realize that it’s their job to be nice and try to be helpful, but Bao was very sincere with his eagerness to help. He definitely went out his way with an extra help to teaching me the features that he knew. He also mentioned that Samsung has free workshops which he signed me up and exciting about taking the free workshops.
I will definitely come back on my next upgrade or questions about my account. I recommend this place to my friends and family. It was an fun and exciting experience to get help on my new Note4 edge.

Either this AT&T is managed by someone who doesn’t know what they are doing, or the entire corporate model of how they provide customer service is extremely problematic.
We came on a weeknight and it was crowded. There were four tables with service representatives helping customers. Oddly though, their was between 8 and 9 sales people on the sales floor at any given moment and they could only help four people at a time. The others walked around and chatted about the holidays amongst themselves.
When a sales person finished with a customer they would disappear into the back for 10 – 15 minutes before helping the next. The guy ahead of us on the list asked his sales person if he went out to lunch before helping him. It was weird and their was zero communication about how this system should work. (Probably because it clearly did not work) Not one person smiled or was welcoming.
I was appalled and depressed by the vibe and general attitude of the staff. The woman who finally helped us an hour later said she was having a bad day and people weren’t being nice. She couldn’t upgrade our phone in the store which wasn’t her fault. We came home and ordered one online resolving to avoid ever stepping foot in an AT&T store again. I feel bad for the staff and think the management clearly needs work.

Excellent customer service and overall experience! I broke my phone at work and rely heavily on my phone for business and keeping in contact with my clients. I went on my break, it was busy so they added me to the wait list and I returned after work. They were able to get me up and running with a new phone very quickly. The staff was all very beautiful and kind I think the girl that helped me might out have actually been an angel! If any of the staff from that night wants a couple of free training sessions let me know!
–Grant Kennedy

Worst customer service at this store. Don’t shop here. The manager here doesn’t know what customer service is.

Been to this store 5 or 6 times because it is conveniently located, and have been let down 5 or 6 times. Service is slow and lacking. Employees do not know their products, and are constantly having to contact more knowledgable managers through a texting service. Boo.

Well I had a positive experience… Came in without an appointment to have all of the info on my old iPhone transferred to my new one. An employee named Francisco greeted me as soon as I walked into the store and asked how he could help me. I explained to him what I needed done with the new phone and as he took care of it immediately. He even answered in detail all the tech un-​saavy questions a 40+ year old mom could possibly ask.
Within about 15 min he had my phone ready and told me I was welcome to stay and have the updates completed while at the store, but was honest about the internet connection and said if I went home and followed these steps (he explained them clearly) my phone would be updated and ready in about 15 min (as opposed to 1+ hours at the store).
Took my phone home, followed his instructions, and my new phone was ready in about 10 minutes! Appreciated it so much I just had to write a Unilocal review. I’m really surprised there are so many 1-​star reviews… I guess you just can’t please everyone, but I certainly found them to be professional and helpful!

Carlos, Business sale rep., is the person who help me on last Friday (Oct. 17). He is not knowledgeable and totally not helpful with the customer. I came to the store at around 12:30pm and ask for the trade-​in program. I walked out to the store after 5 mins since he is not able to help me of what I need. I went to another AT&T store at Milpitas and totally different story, no issue at all and case solved.
One thing I am happy about the store is the waiting time. Once I walked in to the store, the manager smile and warm welcome.

I don’t understand the bad reviews for this place, but maybe things have changed a lot over the last couple years. I have been using this AT&T store for the last few years and every time I walk in (without an appointment) they immediately ask me what I need and put me on the wait list. Although the wait can be kind of long, I expect it when I haven’t made an appointment. They get to you pretty quickly considering I was 15 on the list today, I only had to wait about half an hour. There is a target and starbucks right next to it so plenty of ways to kill time while waiting. Ordered an iPhone 6 today and it was one of the easiest things, a great relief after I was expecting to wait at least an hour. I was in and out in an hour, and that includes wait time and ordering my new phone. Javier helped me, and he did great! All the employees are pretty helpful and do whatever they can to help.

I recently signed up for a full U-​verse wireless system at a nearby AT&T branch to replace antenna TV and an old land line and medium speed internet. At the same time I purchased my first smart phone — a Samsung Galaxy. I had to have driven everyone crazy with all my questions, but Marcos and Carlos worked with me for as long as I needed them (as did consultants from the Blossom Hill store).
I was truly amazed at their knowledge, professionalism and patience. They pulled out all the stops to address the concerns of mine and my wife. Also, as a novice smartphone owner, after a short time I now have a smartphone loaded with contacts with much information, clear photographs and favorite music I can carry around and use wherever I go.

Employees at this location are not helpful at all & they have horrible service.