Alum Rock Lumber

Budget Rent a Truck. Horrible inexcusable experience!!! 2, 10 foot trucks rented a month in advance for 2 separate family members (a week apart).. . Both days when we went to pick up the truck (again, separate reservations on separate weekends) there was not a single truck available. One of these days it took over 6 hours to finally get a truck (larger size), and the following weekend for the second reservation, they never found a truck and it never came. I simply could NOT move out that WEEKEND… and I lost all my helpers. Customer service was so unhelpful!!! Literally they could have cared less. I felt bad for the guy at the lumber store because I was an a**hole to him for good reason.. . Was not really his fault and we ended up cool with each other. DO NOT RENT FROM BUDGET!

I had a very good experience with Alum Rock lumber. I have used their service when we were moving from SJ to Fremont. I had reserved a 16′ truck a week before moving day (Saturday of last week of feb). I have looked into the Unilocal reviews and was not expecting that great service but it was really nice. There were almost $ 40 – 50 bucks difference btw uhaul and budget truck rental also the process was smooth and hassle free. I have called them twice a week just to make sure the truck is available on the day. The return was easy too. The rep was cool and didnt bother us for anything. I would recommend to check with them before the Moving Day so just to avoid any surprises.

I reserved a 10 ft truck from this place on ⁹⁄₂₀ and came to the store at 330pm on ⁹⁄₂₁ for pickup but this place is CLOSED. The sign on the door says open till 4pm. They did not even bother to call. How unprofessional! DO NOT rent from this place.

I reserved a 10ft moving truck from this firm on May 2, 2013 for pickup on Saturday May, 18, 2013 at 7:30 AM. They took my credit card as a deposit and I called on Friday morning May 17, 2013 to confirm the rental. I was hung up on 3 times and Saturday morning at 7:30 AM when I arrived there was no truck, no offer to get one, and was handed a flyer with the customer service number for me to call.
DO NOT RENT FROM ALUM ROCK LUMBER — PERIOD.

Regarding Budget truck rental: DO NOT DO IT! Pay the extra for U-​Haul or ANY other truck rental service.
I have never had such a horrible customer service experience from multiple people in my life. Being in customer service myself I know how to and not to treat people, so normally interactions are very pleasant, simple and smooth.
I rented the truck from a location in Tracy California, the truck itself was beat up on the outside (which to their credit they did mark down), wreaked of worcestershire sauce in the cargo area, and had issues turning the engine. These should have been my first signs to turn back and go with another company.
It made it down to San Jose just fine.
I had gone to return it that same day to Alum Rock Lumber. I filled the tank ALL the way up and got it back to them before their POSTED closing time. When I had pulled into their driveway at 3:25 pm on Saturday the lights were off, the door was locked and there wasn’t anyone around. I went up to the door just to make sure I didn’t have the wrong information, and sure enough the sign with hours posted read 4pm as their closing time. Along side this a note also stating they did not accept after-​hours drop offs.
Now what do you do with a limited amount of miles, a resource (gas) you HAVE to use, and a truck you’ve rented with no lock on the back in a bad part of town? After calling Budget’s customer service (multiple times) and explaining our situation only to be transferred again, and again and again one of the agents suggested we just drive it back to our apartment until this establishment opens again. Well that WOULD be simple wouldn’t it? I naturally asked if this would be documented so we wouldn’t have to pay any additional charges to which she replied that the discrepancy was left to the establishment you turn the truck into regardless of any documentation.
Plan B: Ask if I can switch my drop off location to somewhere else in the area.
«Sure» she replied «BUT, the original establishment you’ve made a reservation to drop off with has the ability to give you a service charge from anywhere to $ 100 — $ 500, since they may have that same truck reserved from someone else picking up.»
No way out.
Their Sunday hours pass in a breeze (7:30am — 10:00am)
Monday morning — 5:45am — I get up DETERMINED to be there before they open the doors. The employee opened the doors early (7:15am) and I patiently waited until EXACTLY 7:30 on the nose. When I went in I very politely informed him what had happened Saturday and he kept insisting that it was Sunday. I told him that I hoped not to get charged for the gas being a sliver lower than it should have been due to the inconvenience of them not being open during their posted hours… blah blah blah. Wouldn’t budge. He suggested I go to the nearest gas station and fill up to not be charged. I tried to explain the principle of the matter. He wasn’t hearing it and I was charged: $ 30 for «gas charge» and then the price of gas they supposedly had to fill it up with $ 10.
So if you don’t mind revolving the hours of your day around Budgets «policies» and the utter lack of any kind of customer service go ahead and rent away.

This review only pertains to renting a truck. Short version: don’t.
We were to pick up a 14′ truck Sunday @ 10am. The man working there seemed like today was his first day and he knew less about what to do than we did. I feel sorry for both him and any customers, that he would be left in charge with so little ability to perform the necessary tasks to perform his job.
We actually had to go behind the counter and figure out his computer system AND type it in because he wasn’t able to type. Over 30 painful minutes. Unbelievable.
I’m only giving 2 stars because we eventually actually got the truck. Stay far away from this place if you need to rent a truck or suffer the same fate.