Almaden Terrace

So my Fiancé and I have lived here for a year. They literally have the worst customer service skills ever. Now we are moving out of state and when the new place needed a reference from this place they took way longer than they should have and wasted my time. The maintance people are assholes and they would come over and look at whatever was broken then not do anything and leave. They changed their hours so the leasing office isn’t open on Saturdays. Who does that? Who is going to go looking for an apartment on a weekday? The manager, Grezelda, has horrible people skills and a terrible attitude. She was rude and unprofessional. My fiancé and I just can not wait to leave this hell whole.

Stayed there 1 year in 2011. Mostly things were fine throughout the year. Huge parking problem. Had to park a mile away and walk to the apartments. Management was rude when we were cleaning up right before leaving. Water was dripping in the space below us and she hella blamed us because we were mopping the floor (IN A VERY RUDE WAY). Maintenance later found out that leak was due to their plumbing. Was price give the area and parking issues. If I had to go back than wouldn’t stay there.

I’m going to update this post soon. There is a matter pending and I don’t want to change my stats until the issue is resolved.

O lived at this place for a year. I have to say I wasn’t for me, but it maybe for some others. Give it a try

If you’re looking to rent in San Jose, pay a little more and go somewhere else. This is the worst place I’ve ever lived, and I lived in downtown SJ for 4 years. Property management could give 2 f***s about the residents, they charge unexplainable fees and have no security. I’ve had 4 friends who lived here while I’ve been here (in separate apartments) and they’ve all had the same experience. The pool in always closed, there’s never ever any parking unless you want to pay extra for a second spot in which someone else will probably just park in anyway. My friend’s window has been smashed in, and our truck had been vandalized twice in the same week while parked in our designated spot: stolen antenna and ripped off tailgate. Where were the security guards? Parking on street is very limited and tickets are given out frequently. And again, we’ve been charged in the past for something «they can’t tell us what for». It’s just ridiculous living here and we’re so happy to moving out. This place isn’t a home; it’s not safe, it’s not enjoyable nor pleasant.

I recently recommended Almaden Terrace to someone on a Willow Glen Community page that was looking for a pet-​friendly complex, that is how I ended up on Unilocal.
I have been an Almaden Terrace resident for almost 2 years. We landed here in this quaint little town called Willow Glen by pure coninsidence when we were approved for an apartment at another one of their properties, but a change in employment changed our family’s need to the San Jose area.
To have landed in this little jewel of a town was simply the universe being good to us, we would have never imagined ending up in such a fantastic school district and having the chance to be a part of both WGMS and WGHS. People look out for one another in this little community, and if you want to be a part of it, they will welcome you with open arms! :)
Now, about ALMADEN TERRACE:
I have NEVER opened a maintenance ticket that wasn’t taken care of within 24 hours.
One winter (when California still got rain) we came home to a leaking ceiling and a backed up sink after the first rain. Back then Maria was the manager, she was also a resident; she responded under 30 minutes and had the emergency maintenance guy at our place with an hour.
Most recently, the upstairs neighbor had a backup that affected our quad, and I kid you not, I had just submitted the emergency maintenance request when 5 mins later I had maintenance asking about my leak. Now, it just so happened that the neighbor had called it in, but still, they’re always on it. :)
When Maria left, Griselda did an AMAZING job at stepping up and taking care of things. I never really felt the change because she did such a great job at keeping things moving for us.
She has always taken care of our needs and consistently provided the outstanding customer service Almaden Terrace spoiled us with since day one.
Like any administrative office that goes through staff change, there have been a few hiccups, the most recent, hiring «manager» Lurdes.
My guess is that no one else applied for the job, or that the person in charge of hiring the Manager that best represented the Almaden Terrace community, came in with a massive hangover that day and didn’t want to be bothered with doing their job. That, or Lurdes was someone’s relative, as there is NO WAY someone with such little tact could possibly be hired to provide great customer service to their residents.
As with any aspect in life, communication is key, and management is VERY open to suggestions on keeping our little community safe.
They have now installed cameras all over the parking/​garbage bin areas and hired a Security company that actually makes their presence known without you having to call!
I had to walk to my car one night at around midnight when I realized I had left something I needed in the car. I feel safe enought to walk to the car by myself, but that night a very NICE security officer whose name I failed to get, walked me to my car with her flashlight on. Never mind that the complex is well lit all over the place and she was shorter than me (I am 5’4 on a good day) it was such a difference from the previous «security companies».
Don’t let the reviews fool you, come check the place out for yourself! Call the office and ask for Griselda, she’ll take care of you, but don’t bother her too much I because I need her too. :P
Yes, our grass is a little brown but the pool is still OPEN and who needs grass?! Brown is the NEW green, haven’t you heard?! ;)

It is AMAZING what happens in life sometimes. To say that Almaden Terrace has stepped up their game would be an understatement. The front office staff has mostly changed and all of them are very friendly, happy to help, and actually know what they are talking about! They hold packages for you and remember who you are and say hello with a smile when you walk in.
The grounds of the apartment complex are kept up very well and are always looking beautiful. There is a pool here that is maintained very well and shockingly isn’t terribly full of kids all the time. :)
When I have a maintenance request it is completed pretty much immediately. The longest I had to wait was a few days due to it happening over the weekend and not being an emergency. We’ve had our front windows replaced, and it was done BEAUTIFULLY. I’m honestly so proud of our windows now, haha.
As for parking, sadly the issue still exists. There are too many people in a place where the city essentially doesn’t care about. We did finally get a second spot for our apartment, and I could not be more excited. My only help with this issue is — be smart about parking! Try and park early if you can, and if not work out arrangements with those you live with that are in your apartment’s spot to pick you up if you had to walk far. That’s what I do and it’s been working out.
New story? This place is very reasonably priced for the area, beautiful, and a great place to live. The only thing keeping it from 5 stars now is the parking.

If I could give this place 0 stars — I would! We have lived here for a few years now and the only reason we stay is because of the price and the fact that they allow german shepherds. We have to put in a maintenance report every couple months for our kitchen sink which won’t drain and it takes them a couple days before they actually come by to fix. Our previous upstairs neighbors were SO NOISY and when I went to complain the office seemed very non chalant about it. Parking is HORRIBLE, you are only given 1 spot and street parking is practically non existent. We have also had problems with mold in our bathrooms.

My friend and I called around 1pm to make an appointment to see and discuss 2bed/​2bath options at Almaden Terrace. A woman named Lourdes confirmed that our 5:00pm request worked just fine and welcomed us to come. So that’s exactly what we did. We drove 45mins in traffic and arrived at 5:05pm. I understand that being 5mins late is still considered late but I was shocked that we were denied a quick showing considering that were ready to pay the deposit and follow through with application process as long as we were able to visually see the place. ADRIAN was extremely helpful and kind. He did say that if it was up to him, he would show us the pace. LOURDES was so rude and quick to say no out of pure laziness. It was very obvious that she was happy to say no and happy that she could say we were late. She even had the audacity to look at the clock and sarcastically say «it’s not 5» (it was 5:05) she even blurted out that she told me we couldn’t see the place after 5:00 but that I told her I was working and couldn’t make it in at any other time. Ummmm I never had that convo with her. I didn’t even work that day so I wouldn’t never have said that. The reason why I’m giving 2 stars and not 0 is because ADRIAN really was awesome. Individually he deserved 5 solid stars. He was very apologetic and kept a positive attitude offering to show me the place the next day or whenever I was soonest available. He even asked lourdes if she had any pictures online or anything to show us and she QUICKLY said «NO.» Again, we understand that rules are rules but she was so RUDE and showed ZERO interest in providing us help. Adrian tried his best but his partner provided him zero support. Due to lourdes pessimism, my friend/​roommate was sold on saying NO to Almaden Terrace. We came in thinking we were going to pay the the full deposit and application fee right then and there. Thank you Adrian, you provided us with phenomenal assistance and we appreciate that you at least tried to show us the place and remained professional, sincere and optimistic. Lourdes should have communicated the strict policy over the phone as a kind and considerate duty to customers driving out of their way expecting to see their possible future home. LEARN HOW TO COMMUNICATE! SHOW SOME SYMPATHY WHEN REJECTING GUESTS! ESPECIALLY WHEN YOUR REASON IS SOOO SILLY.
FYI: WE SIGNED OUR LEASE THIS MORNING AT ANOTHER APARTMENT COMPLEX. One bad attitude can mean lost business and bad reviews. Better think twice the next time.
Any negativity in this review has no relation to Adrian. He was wonderful and definitely an asset to Almaden Terrace.
+FYI, the adds online (craigslist and website) list the apartments cheaper than the actual cost. I guess this a marketing tactic. AKA false advertisement!

No complaints

Not a horrible place to live but it could be way better. You get for what you pay for.
This review includes information on the move in process, parking, mail box, pet cats, and.
Our Move in date was 8÷25÷2012. We rented a two bedroom downstairs for $ 1599. (Negotiate your rent always!)
So How did the move in process go, you might ask. Not very smooth at all. The day we moved in, the front desk was late into the office. They had more than ten people waiting for them. We also had our movers waiting for us. The office didn’t have time to go thru the normal move in check list items. So we found out the following by going back to the office several times:
–renting a two bedroom we only get one parking space. We’re now supposedly on a wait list for an extra spot. Once we get the spot it will be $ 50 per month. Get outta here. We didnt know this before. This is a deal breaker. Parking is a joke here. You want to have people over? Oh you’ll probably have to have them park at the 24 hour fitness parking lot near by. All street parking is timed and simply never available. This place has NO guest parking. Uhh what a hassel
— We didn’t know where to get our mailbox keys. Turns out we had to go to the post office. Thanks for letting us know Almaden T :-D After we went to the post office they said it would take up to two weeks to process. So go as soon as you can.
Like I said above the Apartment Manager was let go in November 2012 after her short career here. Im assuming a lot of mess-​ups were made, because the new staff are not shy of expressing their disappointment with her.
Lets talk about what I did like about this apartment;
–The inside of my apartment was for the most part fine. Spacious two bedroom. Nicely painted accent walls. Unfortunately some of the kitchen drawers looked like someone chewed on them. (oh we did ask for them to be fixed)
–Close to 87, not too far from Oakridge and all that fun stuff.
— The Neighbors are cool. Not too loud. There are a lot of families and kids. But not too much where you have to pull your hair out or something. :-)
-$ 1599 is pretty reasonable for rent. They also charge for water and garbage. (Even though the garbages are always so full)
–there is no on-​site gym but they try to sell you that 24hr fitness is in walking distance. Ask them if they plan on giving you a discount there. I meant to ask that but forgot to.
— The grounds are okay. Not as good as Cherrywood apartments. Seems like the grass is always muddy so be careful.
–Yes they allow Cats here. I believe it’s about a $ 300 deposit for two cats. I also see small to Huge size dogs.
Other things I didn’t like:
–The side entrance gate will randomly be closed and locked, forcing you to enter only through the front. It would be okay if this was a consistent thing, but the reality is, this happens about 5 times a month. They are suppose to close it every night by 10PM. But they dont and when they do its irritating.
–You can only add money to your laundry card at two locations, which makes it a pain. I wish they would have the machines in more areas
(I submitting this review so much later (2014) and can’t believe how much rent has inflated. Dang! It’s 2014 today and I won’t find anything decent for $ 1600. I’ll be spending around $ 2700 — oh how times have changed.)

Excuse my language but
This place is a complete shit hole!!!
The people in the leasing office fucking suck I don’t even know why they work there, they’re all unknowledgeable and unhelpful. Your car is going to get stolen sooner or later, your car is probably going to get towed too, there’s no parking, there are kids running everywhere unsupervised, the walls are paper thin, your clothes are probably going to get fucked with or stolen if you use their laundry rooms. And I’m not sure what the purpose behind this is but they turn off all the water (or at least in my building) once a week. What the fuck? And if you even try complaining, just know that they don’t give a shit. Just do yourself a favor and pick aaaaaannnny other complex to live in.

This place is horrible. I would give 0 stars if I could. Been living here for a while now and they treat visiting guests horribly. They are short on parking and don’t even provide guest parking. My fiancé parked his car in front of the main office to look around the apartments just out of curiosity and we came back to his car it had a sticker slapped on the window which was difficult to remove. The people who work in the office are rude and they don’t allow kids to do anything. No bikes, skate boards, scooters, or playing balls allowed. You cant store anything on your porch, have BBQs, or take floaters into the pool. These apartments are not worth your money. I am moving out of here ASAP!

After living here since 2008 I see it all, but I cant blame the place, is the parents who live the kids unattended, is the ppl who don’t pick up after there dog or let them pee everywhere, is the ppl who is trashing the place and ruin it, I can blame the office when I see the ppl over her, my «NEIGHBORGS» live and act like animals.
The pool is cold, so what? the beach is more cold and dirty.
Security sucks, guest parking don’t exist, someone steel our bike from the PATIO! BUT We never complain, the price is somehow cheap but not that much if they charge extra for a patio that u can even used to have a BBQ! that doesn’t make any sense to me.
PPl in the office is fair sometimes help, sometimes is like only said what u want t o hear.
I don’t blame the place, I blame the people, the place is mostly clean and safe to be, we never have any problem with our parking’s space.
I want a dog but the pet rent is another way just to charge you extra. the apt doesn’t worth the pet rent, is enough with the pet deposit.
At this moment I’m looking a place to move but if I have to stay, I don’t mind is a nice place.

I have lived at Almaden Terrace for 3 years, and agree with most of the reviews on here. I have held off for this whole time about writing a review, but can’t hold off anymore.
The Good —
Big Dog friendly
Great Maintenance crews
Location
Price
The Bad —
Crime, both of my cars, on street, and carport have been broken into and heavily vandalized. Not the complex’s fault at all, just fact of life in the area. It would help TREMENDOUSLY to have working modern (inexpensive) cameras to catch thieves on video. Even if they won’t /​can’t get any, I’m sure people would readily pitch in for this. Or, a REAL security crew.
Kids.run.rampant.everywhere. I love kids, but this is due to bad parenting and little oversight.
My Vehicle was TOWED FROM MY OWN PARKING SPACE!!! I was charged $ 400 to get it back, and received little to no help from the office. I had neighbors watch it happen and write a letter on my behalf, and still no help. Thought it was a big mistake that could be corrected. I was wrong.
NO GUEST PARKING PERIOD. In fact, only one space is provided per ²⁄₃ bedroom apartment.
I feel for the staff. They do the best they can, I think. Although I have seen the staff change a lot since I first moved in.
If it weren’t for my dogs, I would move.

ALL THE REVIEWS ARE CORRECT MINUS THE FAKE 5 STAR ONE
DO NOT live here unless you want to be woken up at all hours of the night from barking dogs, drug dealers selling in the parking lot, people fighting, yelling, stealing cars…
if you like walking this is the place for you… you will have to walk 15 – 20 minutes to get home after you park 1 – 2 miles away from the complex
the pool is freezing cold and shaded all day from trees
dogs bark constantly from 9pm-​5am on a regular basis
cars broken into and stolen on a daily basis even stripped (hoods, interior, stereos, you name it they take it in the parking lot)
security IS NEVER HERE AND DOES NOT PATROL AND WONT COME IF YOU CALL
you do get 1 parking spot but it will always be taken by someone else
laundry stolen regularly or tossed on the floor so they can use your money to finish their laundry
WINDOWS SUCK AND DO NOT KEEP NOISE OR WIND OUT its like they are open all the time
the bathroom fans do not work at all
heaters suck
the «ac» in the living room doesn’t work cause the windows suck so bad
kids run everywhere at all times of the day and night and i mean like 50 at a time all over the place! parking lots, walkways EVERYWHERE i almost hit them with my car on a regular basis
kids have sex in the laundry rooms
people literally sell meth, heroine, crack and weed in the parking lot of the complex
(police have been called many times and people arrested for it)
the «cameras» suck so bad they can’t even tell the color of a car
people just throw their garbage all over the ground like literally take their garbage bags and toss them on the ground by the dumpsters cause they are too lazy to put them in the dumpsters.
street vendors come through at all hours of the day until 11pm ringing bells and honking horns
if you live here expect to have sleepless nights, stress, anger, no support with problems
only positive is the maintenance guys work their buts off.

This apartment complex illegally evicts mothers and their newborn babies. Should tell you something.

HORRIBLE EXPERIENCE!!!
When we first moved we were promised a 2 bedroom apartment at a certain price which was fine with us. And then a week before we were suppose to move in they told us that the 2 bedroom we were goin to move in to was not available anymore! HOW INCONVENIENT! We’ve already had papers signed and were ready to move in and they tell us a week before that its unavailable. They offered us a town house for a lower price than it actually was for but we had to pay more than we expected to. We took the townhouse in desperation for a place.
Neighbors are so loud! There’s music and children running everywhere. There’s always a bell ringing from a guy who sells Mexican food on a cart. We had pot head neighbors in the back.
The worst thing of all…
Our car got stolen… not once. not twice.but three times! The first time they stole it the police found the car. The second time was with a different car we had and the police never found it. The third time they didn’t steal the whole car but they striped it right inside the apartment complex. Mind you that they claim to have security ²⁴⁄₇. This all happened a month or two after we moved in.
Once the year lease was over WE BOUNCED! Worst place ever! Town house was pretty ghetto too. And it’s overpriced !
Don’t rent here unless you like loud neighbors, weed smokers, & people who steal cars!

I lived here in one of the 2-​bedroom apartments and HATED IT! This is a depressing ghetto which shouldn’t be in Willow Glen. Here are the facts:
1) People just left their kids unattended to and they would just run around the place at all hours. Some unruly kids will throw rocks at your windows. I saw some kids even throw rocks at the windows of the town homes in the freaking daylight!
2) Teenagers smoking weed at the playgrounds and laundry rooms
3) There’s car bombings, car fires, drug dealing, shootings and gangsters all around
4) Cheap rent but your unit or your neighbors unit will have Bed Bugs or roaches or spiders… YIKES
5) Parking is the WORST. No where to park and even if you do have a spot, some one else is blocking it or using it when you’re not! BEWARE OF THE TOWING!
6) Pool is cold and filthy filled with debris all the time… neighbors who don’t even live there use it and trash it when they’re done.
7) Trash is always overflowing from the dumpsters near your parking and very angry /​aggressive garbage pickers too.
Beware!!!

Do not move here or anywhere nearby if you value sleep, material items, sanity!
This apartment complex is by far the most horrible living environment I’ve ever seen/​heard/​lived next to. We live in a home very close to these apartments, and the consensus of the neighborhood and it’s neighbors are: «This area would be fantastic if it weren’t for Almaden Terrace!».
In the past 2 years we’ve witnessed:
1. Shooting involving neighbors. (Once in 2 years)
2. We were cased/​burglarized by one of their tenants (Twice in 2 years, SJPD tracked items down)
3. Constant fighting amongst neighbors that can be overheard by the entire complex (Weekly, mostly in the AM)
4. Parking is soo limited that their tenants sometimes block our driveway, and park in neighborhoods over ½ mile away. (Daily)
5. Ice Cream /​Pupusas /​Food vendors patrol with loud bells at the oddest of hours (Daily)
6. There is no security force patrolling the area, despite what owners say.
7. Their management does nothing to help address the concerns of the area, neighborhood, etc — despite how much contact and patience we all have had.
Simply said: Almaden Terrace brings the ghetto to Willow Glen.