Alex Rodent Pro Of San Jose

I used this company to address the rat problem in my house 1.5 years ago and was very happy with the service. 4 large rats were caught and all holes to the house, crawl space and attic were sealed. I called Alex again 2 weeks ago to deal with the rat problem in one of my rental properties. Because it is a much older house, Alex and his crew had to come back to the house quite a few times to seal up all the small openings found. Unlike many contractors who will not come back to address additional problem found after they are paid, Alex responded to my text and came back each time! Alex addressed all of my concerns until I am satisfied.

STAY AWAY FROM THIS COMPANY! We had our initial contract with them in Feb 26. Came right away, took the money, patched holes for rodents and gave us a one year guarantee contract. In May we found more droppings and started calling the rep who had shown up. No response. I called the main 408 number. No answer. Called back the rep at all hours until he picked up. He acts all innocent saying he «might» still be working for the company but didn’t know what was going on. Said he would call Alex, the owner. Wouldn’t give me his number. Still no response. I finally find a 510 number which is Alex’s. The first time he tells me to email him our contract which I do… no answer. After that I keep leaving messages, no answer. He sends me a text with a possible date for a tech coming to our house I say yes… but no confirmation. I keep texting to ask for confirmation… no answer.
Maybe this company is going under because their service is HORRIBLE. I hired them back in Feb because of all the good reviews but since then it has gone down hill. And I guess my money went down the tube too. Do NOT hire them.

UPDATE: Alex responded right away to my email and came to my house today. He found and fixed a hole above our garage door that had been improperly patched previously. He explained that since he stepped away for 6 months for family reasons, his associates had done a poor job maintaining quality of work and customer satisfaction in his absence. He has dealt with them and is not taking new customers at this time. He is currently working alone and is focused on rebuilding the relationships with existing customers. He is passionate about the quality of his work and about his customers’ satisfaction. Welcome back Alex.
When Alex starts taking customers again, I heartily recommend his services.
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Original review, June 2016:
We hired Alex and team to rodent-​proof our house in south San Jose last August. I selected Alex because he had really good reviews at that time on Unilocal.
Responsiveness and communication were an issue for us as well, but I’m still glad we hired them. We have a 1-​year warrantee, and they have made good on it.
Alex and a couple of his associates did the initial seal-​up of a surprising number of holes in our eaves, gutters, and crawlspace vents (typical for houses in our area). Then they placed traps in the attic, crawl space, and garage, where we have had rodents before.
We still had a few rodents come into our house at different times over the next 4 – 5 months, during which time different members of Alex’s team made approximately 6 – 8 visits, each at our request, except for the first follow-​up visit that was scheduled as part of the initial setup.
Gradually, they found more of the holes until I think they patched the last hole in our garage in January, and we have been rodent-​free for more than 4 months.*
There was a period of time around the holidays when I could not get a hold of Alex or his associates. When I did get a hold of Alex, he explained that a stolen cell phone had undermined customer communication for a time. In January we had an associate no-​show for one appointment; we rescheduled, and Alex himself came to the house.
Overall, we have been pleased with Alex’s service. Alex and most members of his team are hardworking. However, unless the reliability/​responsiveness improves, I hesitate to recommend him to others at this time.
*This week a determined rodent has been working at our crawl space vents and managed to get into our garage. I have contacted Alex, and I’ll see how their responsiveness is this time.

Alex, if you read this, you should feel shamed.
All others, stay away from this company. They take your money for the first visit and never finish the work and never respond you. Or they occasionally stopped by but did nothing but telling you that they would come again.

This company was not only unreliable, Alex scammed me by offering a guaranteed insurance plan that was $ 300.00 and then never followed through or came back. As his business was falling apart, he had every empty promise I have heard, including sending a refund check which bounced. His best employee started her own business, Xtreme Rodent Removal, and I have been so happy to get out of the drama of Alex, and into the hard work and perseverance of Alisa from Xtreme Rodent Removal… what a difference. Read her reviews! Alex still has not refunded the lost money

If there was a lower rating, I would have given it.
I called Alex and he came and setup traps and said the work was done. Charged me $ 600 and one-​year warranty. His traps never caught a single rat.
Rats continued in the house and could hear them.
Called his number multiple times but either it goes to voice mail or when they do pickup, never have a time slot available.
The problem still remains and now I have no choice but to call someone else. Will provide update.

They came in late 2015 to rodent-​proof our house. I ended up paying extra (approx $ 800 total) for a one-​year warranty. Since that has happened I’ve caught approximately 20 rodents in the house over the last 6 months — so no, I don’t think the house has been rodent-​proofed.
I was promised that someone would come out once every week to check the traps, but to my knowledge that has never happened.
Instead what happens is that about twice a month I find dead rodents in the traps. I will call them and leave multiple messages, but they are never able to quickly come out so I have to empty and reset the traps myself.
Then after about a week of calling/​texting you’ll have a ⁵⁰⁄₅₀ shot on whether they come out to try to close the holes that the rodents got through. While they’re doing that you’re left wondering why they didn’t close up those holes in one of the prior six visits…
PS: Alex — if you’re reading this get in touch. I’d love to update this review!
— — — –
Update: they came out again (for the 6^th time) and sealed up any holes they had missed on the prior 5 visits. We still have rats though. Caught one today.
I’m pretty confused by how Alex Rodent Pro has such good reviews. Maybe I’m missing something.

The last time someone came out from their company was on February 26. No one came back to check the traps set. Supposedly I got their best guy, Andy. We gave him a $ 20 tip.
We have a rat in the garage. Chewed up two bottled of cooking oil and oil leaked on the floor. Droppings abound, but we haven’t been able to trap it.
We hear scratching at night in the kitchen wall.
I left two messages via telephone, no response. Apparently you cannot even message the business via Unilocal.They’ve removed that capability.
I don’t know what’s going on with this company. The good reviews are a thing of the past. Over $ 1200 later and the warranty is apparently useless.
Folks, use someone else. Read the recent reviews.

They will take your money and run away!
We hired Alex Rodent Pro of San Jose to address a rodent problem in the attic. They had good reviews and were very responsive and thorough in their inspection initially. We hired them and pre-​paid $ 700 for removal of rats, repairs and a 1 year rodent free warranty.
They did repairs and placed traps but it hasn’t been one day when we were rodent free. We contacted them about this and after multiple calls/​messages someone would show up at the door, do some kind of additional work and leave saying another ‘expert’ is needed for the job. Alex gave personal commitments to show up and fix the problem but stood us up more than once. Complete mismanagement of communication and operations from his company. It is to the point where they are not taking calls or reposing to messages. Alex has disappeared completely due a ‘family emergency’. It’s been two months and now we’ve lost more sleep dealing with this company than due to the rat (s) above.
His warranty guy just slammed the phone on my wife when we asked for a refund saying that Alex handles this and he cannot do anything. This company is nothing more than a cheat shop, we’re seriously considering legal options to take action.

The Rodent Pro team came in, did a thorough inspection inside and out, and identified several small holes through which the squirrels were getting into the attic. They sealed the holes with mesh and concrete and when the squirrels dug new holes, they came back several times till the pest was eradicated. They even showed me video of the traps and the holes that they resealed. Good Job Rodent Pro team: Raj, Andy and RUDI — Thanks guys!

I am amending my last review. After failed promises from Alex, I was contacted by Julio, who informed me that he was now the new manager.
He did come to my house and completed the work, which involved some concreting the foundation. Since he has come, I am not aware that our rodent problem has continued.

My experience seems to mirror that of many other Unilocalers.
PROS
This appears to be a small business and Alex and his employees are likable and you want to see them succeed. I do. That alone explains the $ 75 tip provided.
CONS
They’re not organized. Calls were unreturned. Later, I was told only text messages are responded to. Appointment confusion and schedule thrash. Lack of communication concerning what was done — between their employees.
Their work is not good. In my house, they took an impact screwdriver and screwed on pieces of wire mesh into my vents. The work was shoddy and looked embarrassingly mickey mouse.
Their work never stopped the mice from coming in. I’ve called them multiple times (see above re: unreturned calls) and months later, we still have a mice infestation.
They do not follow-​up. Today, I found another dead mouse in one of the traps set. This has happened multiple times. They market that they provide a 5 year warranty. That warranty has been meaningless.
This has been a waste of money. I wish that Alex and his company would get their act together and succeed.

Pro? Yeah, right!
I had to supervise them and show them the spots that they missed to add the wire mesh. They did not clean up the mess (tiny little wire mesh fragments on my floor) after the work and I had to clean up afterwards. I do not understand the 5 star Unilocal rating at all.
I would give them zero rating.

I must say Alex and his team came through in a pinch. I’m a bit of a do it your self fan and I set a trap in my attic crawl space months ago and never thought anything of it again until this past weekend. I heard the trap go off and at first got quite excited — only to find out that the rat took the trap with it and was not completely trapped in it. So for the next few evenings I am kept up all night by a rat that has it’s front legs caught in the trap dragging all over my ceiling. Now keep in mind when I say crawl space I mean crawl space — not big enough for anything more than a small child and nails sticking out of the ceiling above:-(
Alex and his crew came out last night and managed to get in there and retrieve the rat. Not only did they retrieve the rat they returned the trap as well. Great job guys — I highly recommend these guys for all of your rodent needs!

We continued to have mice finding their way into our attic — they are so small, it’s nearly impossible to figure out where they get in. Today JORJE and JUAN returned to further seal up our house. They are incredibly nice, professional, thorough, and determined to find out how to keep these critters out. They honor appointment times, and if a previous client takes longer, (understandably unpredictable) Jorje always calls to let us know when they will arrive at out house. Excellent, reliable business with a difficult task, when houses and locations are so diverse. They are knowledgeable, informative, and very committed to their promises. Thank you!!!

These guys haven’t even left the house yet but they go above and beyond. Jorge, Julio and El Perrito of Alex Rodent Pro are true professionals. They are fast, honest, and are really great at what they do. They explained what they were going to do and how they were going to do it. They are very personable individuals. They have an excellent warranty on their work to ENSURE that they have done the job right. We had a few quotes that were lower but we wanted to pay for quality of work and PEACE OF MIND. THESE GUYS KNOW WHAT THEY ARE DOING! Thank you very much Alex Rodent Pro.

This is a follow up to an earlier review I did on Alex Rodent Pro– I would have to say of the 18 years I’ve lived in my home this has been the BEST year ever! Alex did come out and seal off all rodent highways into our home, etc. and solved the immediate problem last summer. What I am soooo thrilled about now is that it has lasted. For the first winter ever I haven’t had rats drilling at my walls trying to beat their way in, out of the cold. No problems at all. That’s exactly what I need in my life– problems solved and GONE.

It’s been a few months since I hired Julio owner of ALEX Pro. I had him seal up all the entry points to the house including up in the attic. My tenant had been relentlessly complaining about rat sounds under her bedroom. I was thinking that the rats were going to enter no matter what! They are very demanding tenants
& I was getting nervous about them giving notice or demanding a drastic rent discount, which I couldn’t afford to do.
Anyway, Julio kept going out to inspect, going under the house with every complaint.
He is so responsible and always got right back to me. He never abandoned me.
To make it short, months after he had closed up the gaps around the house, the tenants are happy and haven’t heard a single mouse noise.
I’m really grateful Julio did such an excellent job for me.

After getting Alex and Julio to come out three more times, they were able to find a couple of more areas that needed to be patched. Since Julio’s last visit, we have not heard any more scratching in the kitchen wall. So either the rat is dead, wasn’t there when the area was screened, or gave up and went elsewhere, either way, I’m glad.
I’m still listening for sounds and looking for evidence in the garage, but so far so good.
My tip is, be clear with what you need to be done and what to be rechecked so there is no miscommunication.
I appreciate that they drive all the way from San Jose to Castro Valley to service our home.
Alex called and asked how things were going and I’m truly grateful for the concern he showed.

Got recommended by another pest control company. i was seeing rat droppings in my garage not very pleasant called Alex Rodent Pro set up a appointment right away Alex sent out a crew very friendly and professional did a walkthrough inspection explained what needed to happen to solve this problem and price i right away approved and ask if they can start it same day! They called office and Alex gave them green light to start took about 3 hours of hard work sealing all holes and setting rat traps… I schedule follow up to retrieve traps they caught 3 rats yikes! Now its been about 4 weeks and no more activity very happy so far thank you Alex and Crew
Highly Recommended

What an extraordinary company! I was desperate to find a good rat removal company as I could hear the rats in the walls. Ick! I called several companies — many wanted to charge a hefty fee just to come out to my home! When I called Alex Rodent Pro, they were genuinely concerned about my situation and sent a crew out the very next day. Impressive! What was far more impressive was that when Juiio came to the house to inspect he was very professional, exhibited a lot of knowledge about how to solve my problem and was courteous and respectful of me and my home. He quoted me a very fair price. When he and Jose came to do the required work their skill, expertise and professionalism were outstanding. They set the traps, closed off all entry points and came back a week later to remove any stragglers that were closed off in the wall. They cleaned and sanitized each area that had activity, and yet again their work was flawless. I can’t say enough about this company. They’re terrific. Their work is guaranteed and priced fairly. Their staff is exceptional.

We had a rat that was terrorizing the whole house (or rather, it terrorized me the most) for two months. I would hear scratching noises in the corner wall of my bedroom. My boyfriend and I have done everything from setting up snap traps, Ratzapper, Havahart and even one sticky glue trap (I know it’s inhumane but we were desperate but not enough to put poison out) and nothing seemed to work-​the rat was totally avoiding all of it. I’ve done my review research and found that The Rodent Proofers no longer serve San Francisco when I called them. I decided on going to my second choice-​Alex Rodent Pro.
I was wary of the reviews and was put off a little since the recommended Alyssa no longer worked for the company but nevertheless, I called and left a voice message. An hour later, Javier returned my call. Javier and Kevin came a few days after to do a free inspection and gave me an estimate-​they took pictures for me of roof openings and indoor entrances that a rodent could get through. I previously informed my landlord (I live in a rental unit) about the issue and it took a little more than a week to get back (after having sent pictures and such to my landlord) to Javier and have the house proofed inside and out.
Javier and Kevin were the constant duo that came to the house and sealed all holes inside and out as well as set up some more traps-​upstairs and downstairs. Kevin even fixed the door knob that was removed from the backyard door (and left a gaping hole that anything could jump/​fly in) and added a much needed weatherstripping on the back gate. There were no more scratching sounds in my wall-​it was now a waiting game with the traps. The rat was trapped inside the house since there was no opening for it to escape outside and we would have constant contact with it almost every night (yes, it freaked me out when I found it hiding behind our mini freezer for warmth, thinking that the tail was a loose cable or when it was hiding behind a shelving area thinking we couldn’t see it until we moved and it ran). It decided to move to the garage area (it’s a roof rat and was living upstairs). Even though I knew that the rat was no longer upstairs, I’ve noticed that one of the screws holding a metal gauge wire mesh in place near the corner door of the kitchen came off and called Javier to get it fixed. This was the week before the holidays and they were booked and wouldn’t make it til the Tuesday after (22^nd of Dec). When they arrived, there was a surprise-​the rat was caught in the garage on that day (what lucky timing). They removed the trap and the rat and resealed the wire mesh that came loose and also sealed a vent I found behind our media station (I’m paranoid at this point).
If you want a good duo from Alex Rodent Pro, from my experience, I would definitely recommend Javier and Kevin. They were kind and courteous to my need in getting rid of my rodent problem and have outperformed themselves in doing so.
Extra Note: There is an extra fee if you decide to pay with credit card. Checks are more preferable.

Had a rodent problem in my entire apartment complex and being the building manager I needed to solve the problem as fast and efficient as possible. After searching for someone to do the job I came across Alex and he had made arrangements to take care of my problem perfectly ! Thank you again Alex !!!

I Highly recommend Alex Rodent Pro i called on Saturday evening! I heard a loud noise coming from my attic. I search on Unilocal and found Alex Rodent Pro and few other companies Alex quickly return my call and explained to me what was going on to make me feel comfortable to not freak out! Offer to come out that same night but since he explained to me i was calm and willing to wait for next day.
Jorge came out on time and did a full inspection checked the roof, attic wrote me a estimate at a fair price scheduled for that same day for a crew to come and sealed all holes and set traps no more noise for now
Thank you Alex and Jorge
Highly recommended

So I fucking hate mice. Like I fucking hate them all and I can’t wait for the day these mutherfuckers are wiped clean off the planet. I lived in the Bronx and you would’ve thought we had a turnstile with the amount of them that freely came in and out. So I came back home to mommy and daddy, thinking I escaped a life of anguish and fear, low and behold we have mice! I was starting to wonder if I was some type of mouse whisperer, gave off mouse pheromones, and if I was destined to live a life filled with mice invading my home and personal space. The tipping point for me was when we came home after Thanksgiving and I pulled my blankets back to see a mouse laying their like it was his damn bed. (I assume all mice are men because they’re vile, but I digress.) And he didn’t even run away, he slowed hoped along like I had disturbed him!
I decided that this couldn’t be life and begged my mom to get a exterminator. It took my sister and I having panic attacks, stinking up her couch with our body odors (because we were too scared to sleep in our rooms), and a Monday filled with 3 mice sightings (and that was just the morning) before she finally caved in. We called Monday and Julio, being the beautiful man he is came, to save us from a life of despair and misery on Wednesday. He was very informative and answered all my questions. He was very nice and didn’t mind my anxiety and bitch assness forcing him to walk ahead of me as I cowered behind him every time we went into another room to find holes. He came back today (the following day), patched up all the holes he found, and laid out a bunch of traps. Minutes after he laid out the first trap in our kitchen, we heard a loud snap and Julio exclaimed «we got a kill!». He and his partner quickly disposed of it, and I knew at that moment I had made the right choice. It hasn’t even been a full 24 hours, and we’ve already caught 3 mice in our kitchen. That’s right, 3! With each and every snap I hear, I am assured that our family made the right choice in enlisting the Alex Rodent Pro company in our endeavor to eradicate our home of mice and that one day we will live the American dream of having a mouse free home.
The best part is that they come back to collect traps! You schedule a follow up for the next week, but if you catch anything sooner you can call them and they’ll come out the next day or so to get rid of them. We’ll be away this weekend, and I’m very excited to come back to a home filled with dead mice. Thank you guys! And Happy Holidays to all!

My neighbor found and liked them, so the day they were out to do her garage, I had them do mine as well. They seemed friendly and I let them do their thing. At the end I paid and got paper work and they said they’d call to come back in a week to check the traps.
…I had to call them 4 times before they finally called me back (after I threatened a negative Unilocal review as a last resort) The first time, I called while they were at my neighbor’s house, figuring that might be super convenient for them. He told me he’d have the scheduler call me back.
After several more calls I finally got a response. At which point I was told to text the address. And then was told they already had me scheduled (not true) and I had to point out there were two addresses on this street that they were servicing. I finally got a follow up scheduled. Shortly after they left the first day I noticed they missed the cabinets (that had tons of droppings in it). Felt like a pretty big oversight. You’re looking for holes small enough for rats to hid in. but miss nearly ¼ of the garage? In that text conversation I was told they would clean it up and waive the usual extra fee for that… even though my invoice states that is part of what my original fee covered!
She was early to the follow up appointment and cleaned out the area, installed more blocks. I asked if we needed to move the file cabinet, she said no it looked like it was enclosed. I moved it anyway and sure enough, big gaping holes under the cabinet. She wasn’t sure she had enough material to block it all.
Again it fell to me to nag and get any response to come out again. They’ve come out a few times since then. Bait is disappearing without the traps being strung. She was confused by this and sprinkled baking soda around it to try to get foot prints. Other workers came out after that, checked under by the file cabinet to make sure there were no missed holes. they thought it was fine. Bait is still disappearing.
Last time I texted to get a follow up when I noticed one of the traps sprung (but no catch) and missing bait, I was told to call. I just tried calling and it said the mailbox is full.
Supposedly there is a 1 year guarantee on no more rodents, but their initial visit was early AUGUST and 4 months later they have yet to catch ANYthing. My garage smelled nice for a day after their first visit, but they haven’t kept contact well or caught any rats so I can’t help but be pretty disappointed and distrustful at this point. Tracking these guys down to get service is almost as much work as catching the rats on my own. Highly unprofessional.

Heard scratching and saw signs of rodents so I called Alex Rodent Pro. I really wanted to be able to give these guys a 5 star review. Local business and nice guys in-​person.
Unfortunately, they are really disorganized and flaky. The guy who responds to phone calls — Alex — is not the actual guy who comes to the house. Communication between Alex and the employees seems to be lacking. Each time they either were super late or forgot the appointment completely. I ended up having to miss hours of work and wasted a Saturday morning. Notes don’t get shared between employees coming on different visits. And numerous times an employee promised to come back to fix something but without fail, this would not happen.
They did seal up the holes and found evidence of rat droppings in the attic. However, after 3 weeks, no rats were caught.
I suspect they are just really busy these days and probably expanded the business a little too quickly. Hopefully, they can improve internal communication and organization and improve for the future!

I Alisa Do not work for this company anymore… So please don’t ask for me! This company is a good company and will solve your rodent issue.

We had loud scratching noises in our attic every day from 5am-​7am.
Called Alex and Julio’s team came to inspect. They were friendly and professional, and immediately went into the attic and found several holes.
They sealed with steel wood and some kind of sealant spray. Said they found several droppings and left some traps just in case.
Well, it turned out the noise came back and Julio’s team had to come back 4 – 5 times within 2 months. each visit ends with finding new holes and after every visit the peace and quiet only lasts a few days. My sister thought couldn’t they have found all the holes in one visit if they looked thoroughly instead of me calling and they coming back each week and still finding big and smalls holes everywhere.
I paid $ 500+ for a year warranty but after a few visits they stopped answering their phone even though I tried calling multiple times during work hours!(I had their cellphone) If you are selling annual warranty then please stand by your word!
I had to call the company to tell them the team stopped answering my call and that the rodent problem still did not go away even after more than 4 visits.
Finally they came to check but said they didn’t find any openings or caught any rodent on the traps they left. Actually the multiple traps they left since the first few visit never once caught a rodent.
This was during the fall-​winter last year.
I ended up moving to another room to sleep because the loud noises still wakes me up and Julio’s team couldnt find anything during their last visit.
I don’t want to blame it on Julio’s team because they were great in person when they show up. But I cannot leave a positive review because the problem was not solved during their visits and during the period when I paid and had their warranty. (the warranty is for promise that all entry points will be sealed, but the thing that is making the loud noises still comes back every time despite the team’s multiple visits)
Today I wrote this review of my experience last year because now the room I moved to sleep in has the loud noises above the ceiling!(attic up there) FML. I will try another company, and if that company also fails to stop the problem, then Ill know that its not Alex’s company’s fault and consider changing my review here.

Great service from the team, on a big job!
Especially Alissa who made two service calls feel like nothing. She is super efficient, friendly and professional — make sure you ask for her!

One of the many hats that I wear includes «property management». My client moved to New York and rented their house out in Potrero district. A month after the new tenants moved in, mice droppings were spotted in the house. I’ve worked for my clients for 3 years and have never seen a rodent dropping probably because they had 3 cats that kept them away.
I’m a avid Unilocaler and rely on Unilocal for new businesses. After reading the reviews on different 5 star exterminators, I called the San Jose number listed for Alex Rodent Pro. I left a Voice Mail and the owner Alex returned my call within 2 hours. I also left a message through Unilocal and that call was returned also by another member. That was my first positive opinion of this business.
I saw the name Julio mentioned in many of the 5 star ratings so I asked (ok, insisted) on Julio coming to meet me for the inspection. I mentioned that the tenant does not have to pay rent until this problem has been resolved and he was very responsive to my needs and met me the very next day. He explained the steps of how the extermination process would happen.
After his inspection, it was concluded that the mice were coming through the windows, under the sink, spaces around the garage door and some other open areas. This resulted in replacing the garage door and side door before he could come and do his «mice proofing». I called the day before the day I thought he was coming, and apparently I had «forgot» to call and confirm the date. Julio was booked and said he could not come till the following week. I’m pretty good and whining, I mean expediting and Julio pushed out another client to accommodate me. WOW, I’m impressed. The techs showed up when they said they would and closed off all the entrances to the unwanted pests.
I am suppose to meet with Julio this Friday to see what he’s caught with the 7 traps he placed and will update this at that time. Thank you Julio, Alex, and everyone involved!!! You’re the best. If you’re looking for an exterminator, look no more.
Thanks for reading

Rodent control can be a thankless job because rats are really resourceful creatures — if there are openings to be found you can rest assured they will find them and make your life miserable. That said Alex’s service has bailed us out when we had a rat infestation problem in the attic. Even though it took several trips to the roof, they managed to patch all the existing openings and placed traps in the attic — which snared one of those pesky critters after he got stuck with all exit points sealed.
But that in itself maybe warrants 4 stars — what elevates this to 5 star service is the 6 month warranty and the super responsiveness of Alissa when we had a problem for the second time — she took our call on an emergency basis and honored the warranty on the service. She quickly found 2 spots on the roof where the wire mesh had degraded and patched them, and found another couple of spots which were missed before. In no time that infuriating scratching in the attic stopped and she came back for another inspection in a few days which found another yet another critter trapped in the attic. Bottom line — I can rely on her to do a thorough job and most importantly respond to any new problems. That makes this a 5 star review.

I called Alex Roadent Pro, for a heavy Ant invasion @ home, and even though he explained to me, how he doesn’t do that, he still came even after business hours to help, this morning the ants, were gone, that quickly, that good! I would recommend his services to any one in the area, price? Can’t be beaten specially for how quick he acts!
Thank you Alex!

Alisa came by last week again and finally caught a mouse under the crawl space.
In addition, there was no mice to be seen in our garage since she sealed a number of holes there the previous week.
The past 2 weeks we have been mice free and no signs of them at all.
Alisa did a thorough follow up job and made sure I was satisfied with overall service. If we see any slight signs of mice again I can rest assure that Alex Rodent Pro will take care of the issue given their great warranty coverage.

I would give the company 0 stars but Alisa came to the rescue and saved the day. Alex Rodent Pro came to my house 4 TIMES! in the span of 17 days. Each time, 2 different workers will show up and find new holes that were not sealed by the previous workers. I was told I would be rodent free after 10 days; didn’t happen. After coming 4 different times; a total of 6 workers that’s been over to my house, I was finally fed up because I would even find holes myself that all 6 exterminators have missed and there was still rodent activity.
I had read a lot of great reviews on one worker named Alisa, so I had called Alex and requested for her to come out. Alisa is very customer friendly. She went above and beyond to find all holes throughout the house. She found a lot of holes that were missed by all 6 of the other exterminators. I would highly recommend Alisa because she spent hours thoroughly searching around the house to look for missed openings and also offering to come back after a week to look again for my peace of mind. Besides Alisa representing your company VERY well, Alex, I would recommend you reevaluate your workers because they are not representing your Company very well. By the way, two of your workers came into my house smelling like marijuana.

Alisa is a rock star!
She gets in the crawl spaces and all over the roof and around the house, and finds other rat entry points that others had missed.
Yesterday she pulled a huge dead rat out of an impossible location.
When she sets her mind to ridding a house of rats, you can be certain she’ll succeed.
We do property management, and have seen lots of rat abatement.
Alisa stands tall over every last one.
We highly recommend Alex Rodent Pro.

0 STARS!!!
They came to my property 5 times and I still have a rodent issue and that’s not even the biggest problem.
They charged me for repairs to places of my house they never even touched. When asked about it they lied to my face.
They were never on time, always had to reschedule and multiple times said they didn’t have the right tools and they would be back next week. Also I could hear their workers outside my window complaining about working and using foul language in their already dirty conversation.
To customers, don’t even waste your time calling.
To Alex, your company’s service is a direct reflection of your lack of discipline and experience.