AIRE

I am visiting for the week, and I’m staying with my friends who live here. My wallet was stolen the same day I arrived in San Jose, so I contacted the credit card company and they overnighted a new one to the leasing office. Well the office closes at 6pm and I was unable to get there until just now (6:30pm) so I was not surprised when I saw all the lights off. except one. Marzieh Najafi was still there, and because of her I got my new card and I will be able to enjoy this super bowl weekend!!! Thank you, Marzieh!!!

I lived here 2014 – 2015 in a brand new 2 bedroom 2 bathroom flat #388. It faced River Oaks Rd, and on my right, I can see the Levi’s Stadium. In the summertime it was great, every weekend I could see the fireworks from Great America on my balcony. The fixtures and décor are very nice and modern. It truly looks like a resort hotel.
Cons:
1) Fire alarm would randomly go off occasionally. It is super loud and annoying. Quite often we would have to put up with the alarm for 15 – 20 minutes. I remember one horrible night when it went off at 12:30 am, I felt bad for my neighbors who had small babies. The alarm is truly deafening.
2) Slow elevators! These are nice and new but they are the most slowest elevators I have ever experienced!
3) Traffic on Montague Road is the worst!
4) Washer and Dryer is low quality and can only handle small loads. They are also not H. E
Pros:
1) Super clean, nice and modern!
2) Nice amenities and residential events.
3) Nice and safe neighborhood. Park across the street.
4) Good location. Access to major freeways. You are in the middle of everything.
This place is ok. There are some great pro checkpoints here but the cons just cancels them out. I decided to move out after my lease was up.

Update again!
I have been living here for quite some time now. Now today, the fire alarms went off again! This is actually the second time that the fire alarm went off when it was supposed to. First time was when some car was smoking in the garage and today some people’s apartment seem to have been on «fire» (not really, but enough for the sprinklers in their apartment to go off). The annoying false alarms seem to have been fixed as well, so not really a problem.
The elevators finally seem to work longer than just two weeks, so I changed it again to 4 stars.

My friend and I just moved to San Jose for his new job. We’ve been staying in corporate housing at Aire for the past few weeks until we find a place to move to. It’s a very nice facility and I originally planned on signing a lease here; however, we very quickly found out that it’s just not for us. Random screaming (NOT from children or the goats that people are keeping near our building, mind you) and tv/​music that is turned up VERY loud is heard from early Monday morning to late Sunday night. As I’m typing this, someone has their music turned up with the bass kicking. Thank goodness the soundproofing in the bedroom is decent enough for us to not be able to hear it while sleeping! I work strictly from home, so this has been extremely distracting (I wish I had enough space to temporarily set up my office space in the bedroom!!) Other downsides: There is a stacked washer & dryer with no laundry room, so you can’t really lay out your laundry to dry if needed. The apartment is mostly hardwood; it looks really nice, but it’s very loud/​echo-​y.
Update: So, I spoke with the leasing office and they were extremely helpful with the noise issue… which is more than what I can say about most places!

I just moved into Aire and it has been the best decision I’ve made. First off, the staff is very friendly and attentive. They helped me with any questions I had before, during, and after my move. Both Marzieh and Lauren were very welcoming and made me feel at home right away.
The complex itself is very clean and well maintained. Looking forward to enjoying the rest of my stay here!

I had 1.5 weeks to find a place to live and drive halfway across the country to live in a city that I’ve never before visited, and the staff here made that transition easy and smooth.
Marzieh and Nicole have been extremely accommodating and helpful during my search by working with my schedule, explaining my best options to find a rate, information of the complex and pictures of the unit I was interested in.
After covering 2,000 miles in 2 days, arriving at the apartment in San Jose in the late evening, it was an absolute relief to find that even though it was after hours, all of the arrangements we had made were in place.
Great experience, great staff, and the complex is very nice.

So glad I am out of there.
My last complaints about living there…
The Parking Garage:
The security gate is always broken so people park in other’s assigned spaces all of the time. There is NO security or fobs at the doors so when the parking gate is open, it’s open access to the community. Packages are stolen on a regular basis.
Even after they fix the security gate, the same car repeatedly parked in my assigned parking space. On two separate occasions I complained and took pictures of the same white suv parking in my space and the staff couldn’t care less. They basically told me to park in a different space and they would leave a note. How many times does a resident have to complain that they aren’t able to park in their space to take action? They don’t tow repeat offenders so they keep parking where they want. It’s very disrespectful for the residents who pay for their space.
Finally I moved out:
After two calls inquiring about my deposit, Nicole said «the assistant manager hasn’t got through returning all of the calls yet. let me check and see if she can make some time for your request».
Marzieh Najafi, the assistant manager got on the phone. Not only was her tone offensive when I asked her basic questions about my rental deposit, she didn’t listen to me. She thought I was asking about one thing but wouldn’t hear me out when I was trying to explain my that my question was about something else. She threatened to get off the phone with me and said she wasn’t going to talk with me about it until she sent some email… As if a conversation was not worth her time. She refused to listen and gave me a very unprofessional attitude to the point I asked her if she had a problem with helping me. She laughed as if to brush off my concerns and to act like she wasn’t being rude and defensive.
You don’t have to talk rudely or down to someone when they are calling for help or asking a question. It shouldn’t be that difficult. Me having to call multiple times inquiring about my rental deposit or parking space shouldn’t be met with resistance, rudeness, or dismissiveness.
Here’s the thing that Aire missed most the whole 14 months I lived there. Customer service. Marzieh Najafi wasn’t there when I moved in, and the rest of the staff has turned over. You would think they would pay attention to the many customer service complaints. Your job is to help residents with issues and make their stay pleasant.
I’ve never met so many unhelpful, dismissive, and rude people managing an apartment community in all of the places I’ve lived. Sad.

This place is great. Great design, there are cool dogs all around, the apartments have Nests, it has integrated heating and cooling, a sweet gym and pool and the staff is great (specially Nicole and Marzieh!). They are awesome and go to great lengths to please the residents.

I just would like to mention about Fred. F’s review on the above.
Agnews insane asylum is like 4 miles away from aire. It was in Santa clara, not in North San Jose, and there are town homes on that place now.
I think he should search more careful because writing a review. He is totally talking about the wrong place.

I lived at Aire from July 2014 to July 2015. My roommate and I had a 2 bedroom apartment on the first floor and overall we had a great experience.
Pros:
— Very nice and clean complex. Well maintained.
— Spacious apartments with stainless appliances.
— Multiple little garden areas with grills.
— Management very professional and responsive
— Nice pool, gym, business center. Across the street from a park with basketball and tennis courts
Cons:
— Fire alarm used to go off for no reason. They fixed it but still goes off a lot.
— The building has a weird architecture. Stairs are not near elevators. Some stairs lead to garage others randomly end outside. Took me a while to not get lost
Overall this was a great place to live especially since I could walk to work from there. Would recommend it to anyone else trying to live in the area. The price is quite comparable to other places in the area.

Overall Experience: Thought Aire was a great place with reasonable rent prices (based on the area), awesome staff and fantastic amenities. I lived here from June ’14 — June ’15 and couldn’t have been happier (5^th floor corner unit facing the pool).
Pros:
–The apartments are nice and modern
–Pool and jacuzzi are salt water
–Gym has everything you need
–Wifi in clubhouse area and full kitchen and tvs
–Location is fantastic (Park, Patxi’s and Starbucks nearby)
–Staff and Maintenance folks are always super helpful and timely
–Underground parking
Cons:
–Elevators are slow (but I have never been somewhere with fast elevators unless highrise)
Would definitely recommend anyone to move in here and make sure to enjoy all the great amenities!

I had a good experience living here. the staff is great, especially Marzieh. Initially when i moved in we had issues with faulty fire alarms, but only for the first month, due to it being a new property and such. The apartments are great with a modern design, nest thermometers, etc.

These apartments are the one of the worst mistakes I have made.
1) Every time someone flushes the toilet or takes a shower, you can hear the water rushing through the walls. Difficult to sleep when Niagara falls is your next door neighbor. Poor construction.
2) No parking for guests, anytime I’ve invited guests it’s difficult to find parking for them. Often they have to park in other apartment complexes. Only about 10 spots for guests.
3) Also it’s pretty spooky here, just google Agnews Insane Asylum, these apartments are neighbors to it.
4) Often random people park in your parking spot, with it being tandem parking you’re blocked from driving your car out.
5) Complaints made by residents often go unsolved.
6) If you login to the Aire community board you can see these same complaints plus more.

Great place to live. We’ve lived here for a year now in a studio and just moved to a one bedroom because we like it so much.
I work in Palo Alto, and my wife works in Mt. View, so it’s not the most convenient for us, but it’s worth living here and having a bit of a commute. We’ve gotten to know Marzieh and Zack in the leasing office and they’re awesome. They go out of their way to make tenants happy and are really accommodating.
Can’t say there aren’t minor things like some people might have mentioned, but for the most part, the benefits of living here far outweigh the complaints you might read about.

I have absolutely loved living here! It is a Very relaxing environment. The hot tub and pool are usually empty. Gym is always clean and cool! They have the basics that you need to workout. Have covered parking that is very close to our apartment. The residents that live here have been very friendly as well. The leasing office has some great people… Marzieh is the best! She has been sooo kind and welcoming. She is awesome and makes me want to stay here forever! Zack has also been a great help while we have lived here. He is always sure to get a problem resolved as soon as we let him know. He keeps us updated on events at the apartment as well. He is so friendly and is always there to help. Lauren is also super awesome and helpful. They are all awesome and I absolutely recommend this place!!! By far my favorite place to live. Don’t overlook it!

I stopped by to take a look. The person at the leasing office was not welcoming at all and didn’t really want to give me a tour, but I insisted. If this is how they treat prospective clients before they signed a lease I don’t even want to imagine what will happen after!
Not a very well designed property. The swimming pool is tiny, everything feels crammed up, only 2 kitchen drawers! Compared to next door properties it’s overpriced.

EV Drivers, look elsewhere. Anyone else, these apartments are quite nice.
We were among the first to move into this complex with the promise of ‘EV Charging’. When the chargers were finally installed they decided to charge $ 150/​mo to use them, more than the equivalent cost of gas and far more than any of the installation and electricity costs are. The apartments were not designed with enough parking for all the residents, so that is also an inconvenience at this point, and overall the parking garage is an odd design, with two-​bedroom parking being double-​parked. We haven’t had major issues with finding parking, but the absurd cash-​grab for EV owners has certainly soured our opinion of this community.
As long as that is not a deal-​breaker for you, the apartments are nice quality with new modern furnishings, and are quiet. Our doors and window glass are thick enough that you cannot hear someone shouting to you on the other side. The grounds and amenities are well kept, with lots of outdoor tables and seating spread throughout the 2^nd floor patio area of the building. The staff is friendly and generally accommodating, and have dealt well with the ‘growing pains’ of setting up a new community.

I’m a current resident here.
Passing through all the bad things — fire alarm, the water flow by fire sprinkler, and restoration, living in here is nightmare to me. The reconstruction is still going on and nobody knows when it’s gonna be done.
My complaint is that the lease office always try to sell the apartment at a higher price and attribute the current situation to other. I requested to change my unit at my current rate or cancel my contract without penalty. They said, however, they can’t provide either of them and sorry to say that I can’t do anything. The reason the office said the water damage wasn’t their fault.
It’s true that the staff is kind but is not helpful.
The biggest reason I wanted to change my unit is noise. The workers break the hard material and drill. If you like yelling and extremely pounding sound, this apartment is yours. Of course, you can’t be provided clean living environment including air quality. The construction debris are not only in the hallway but in the elevator. Sometimes the debris makes the elevator malfunction. (I’m not an expert on elevators, though, shaking and not opening are not common things to a new elevator. Those have started with the reconstruction.)
If you can entering the residents’ online community, you can hear other things too. I won’t wrote them because I didn’t see them with my own eyes.
Also, you can smell trash or something at some nights in the apartments.

We have been living at Aire apartments since March, 2014.
The fire alarm problem is the biggest problem. It not only tests during daytime but also at midnight for over half hour.
In this morning, there is continued annoying noise. It just like a buzz and I found in 1^st floor is quite. We really feel crazy in our room.
Don’t be overwhelmed by its appearance, otherwise you’ll regret it.

I live nearby and upon lease renewal I tried several times to view these apartments. The whole process was very frustrating because each time I’d walk in they didn’t have time for me and when I called to make an appointment they only had one time available that whole day and this was 4 – 5 days advance notice. This process totally turned me away because I got the impression their customer service would not be too great.
That said, I give them 3 stars because the apartments are nice looking. They have nice fixtures, room and closet sizes are generous and the location is great. And, the park across the street was built by Crescent Village Apts and donated to the city so it’s 5 acres of great space for all to enjoy.
Seriously though… never had such trouble touring a community in my life!