101 Limousine

877−475−5466
We’ve used this service for about 10 years to go to and from both SFO and San Jose Airport. Impeccable service. Once when a driver could not show up, the owner of the business, Marwan, phoned us to assure we’d arrive on time, and then picked my wife and I up in his personal SUV.

I have used this service for business and leisure for a long time. Always on time and extremely courteous. Clean cars, polite drivers.

I tried the service for our family round trip this Christmas, and we were so pleased with everything! First, it is easy to set up your online reservation and we got a confirmation email for our trip as well. Driver were punctual and the car was clean. They also monitored our 45 minutes early flight and was ready to take us back home. They were reliable and safe! I will definenlty use 101 limousine again for our next trip.

Have used 101Limo several times – always smooth, no glitch experience. Family business intent on good service. Nice, new feeling Mercedes for airport run– no additional charge. Marwan, owner and frequent driver, is likeable.
Alan B

I have used 101 for more than 7 years and love the people there. They remember my preferences, keep record of where I live and know exactly where to pick me up. I don’t have to send them my information everytime I need them. They also make it very convenient for me to make payment by email so I don’t have to look for cash or my credit card when I am in a hurry to catch a flight. I have recommended them to other family members and friends and they have been happy, too.

Our family has been using the service for many years for business and family trips. Always on time or early. We are always late to come out of the house and they never complain. If they have a run right after ours they politely ask us to be on time.
Great family owned business and owner is trying very hard to make his drivers clean, polite and not talkative to please customers. We highly recommend.

Reliable. Safe. Timely. That’s what I expect from a Limo company and 101 Limo delivers. Every time.

My family has used 101 Limo multiple times over the last 2 years for family vacation rides to and from the airport. The drivers are always courteous, polite, helpful and on time. The cars have been super clean and comfortable. Their prices are very reasonable. What more can you ask for? As for the other negative reviews, we have not experienced any of those issues. Give this service a try! You won’t regret it.

I usually don’t write reviews, this is only my second. Anyway, after the excellent service I received from 101 Limo, I felt they deserved a my praises. I have a large family, so for family trips I typically take those blue shuttles, but after a recent bad experience with them, I decided to take a recommendation of a friend and try 101 Limo. The driver arrived on time, helped with loading and unloading the tons of bags we were taking and was very friendly. I will definitely use them again.

There was a complete lack of communication, resulting in my party (two senior citizens) and I having to wait nearly an hour — outside no less. In a day of smartphones, GPS, and real time traffic — this is completely unnecessary. I think that had I received better information, this wouldn’t be a one star review.
However, I didn’t — so I couldn’t plan accordingly and my entire party had to wait without knowing what was going on.

101 Limo has been our limo service for all our family trips for several years. We have always had excellent service with this company, and they have never once been late or caused us any sort of inconvenience. In fact, when there was once a miscommunication about our departure time (driver arrived at 6am instead of 6pm) the owner was extremely apologetic and the driver arrived early for our 6pm pickup later that night.
My husband has also been using them exclusively for his business travel and we both highly recommend their service.

We (wedding photographers), worked with a very friendly driver, Dell, from 101 Limousine. He was extremely polite and easy to work with, not only for the Bride & Groom, but to other vendors like ourselves. He allowed us to use his limo to take photos of the bride and groom freely inside and out of the limo. He even suggested some photo ideas for us. We enjoyed working with Dell, thanks!

Called in at the very last minute to have a limo pick up my mother from SF to drive down to the South Bay (so I could get other work done before she arrived). They were able to accommodate my early morning Saturday pick up. Upon arrival, my mother said she was picked up on time; the driver was a good driver (very important to my mother), nice and gave her bottled water on the trip. I met the driver (to pay him) and he was very courteous and professional. Worked great for us… will be calling again in the future.

Background– moved to the Bay area about 2 years ago. These guys were smart enough to advertise in Money Mailer, and that was the first place I looked. I used them once and thought they were passable, and likeable, so I used them EXCLUSIVELY for the last two years. They seemed to be just a few bucks cheaper than everyone else. Regardless, I’d say I brought them at least $ 2,000-$ 3,000 in business from all of the trips I make, both for business and personal.
Anyway, I had booked them to drive me to/​from Cupertino to SFO. As usual, the trip there was fine. The problem: the owner asked me to book the return flight right away. I was never really comfortable with this in case my plans changed or I had to switch flights but I figured eh, I’m a good customer of theirs, I use their service quite frequently, so why not.
About half-​way into my international trip to London, I had to make a change and I forgot to call the service, in between rescheduling my flights, non-​stop meetings, etc.
All of a sudden, I get a call at about 5am London time saying «Sir, the Limo has been waiting for you for over an hour!» Now, I immediately realize what has happened– I had forgot to call and cancel the limo! (With time zones different by 8+ hours, it wasn’t totally my fault but hey, it is what it is and I understand it). I immediately say «I’m so sorry… I completely forgot. It’s 5am here and I was in back to back meetings yesterday, could I call you tomorrow?» The owner says, without hesitation «yes sir, but there will be a charge for this.» I thought to myself «well, number 1, I’ve probably given you at least $ 2,000 in limo rides over the course of the last two years» and 2 «it’s 5am in the morning… couldn’t he tell me that when I call him back tomorrow?»
Anyway, I proceeded to hang up because I wasn’t going to wake up for this nonsense. I expected a call back to go over the charge/​s, however, I logged into my card today to find that they had just went ahead and charged it, without my consent or my signature (about 55 bucks, but still. not cool).
Moral of the story: With the business I had given you in the past, I would’ve expected an «okay sir, no worries, we’ll talk to you tomorrow morning» at the very least. Maybe even said «hey sir, you’re a good customer, so we’ll let it slide this once».
No offense, but there are at least 25 other companies out there screaming for my business. It doesn’t take a degree to drive a limo, so you guys are a dime a dozen. So, I booked with one of your competitors for my trip home and the service was MUCH better than with these guys! I was given snacks, water, magazines, the works, for only a few bucks more.
The funny thing– I would’ve stuck with 101 limo them for the rest of the year… so let’s add up how much they lost based on my trips (it’s $ 100 round trip from Cupertino to SFO, including fees and driver gratuity… don’t buy into the crap they pull with the coupons).
Vacation trip to SFO– $ 100
Vacation trip from SFO– $ 100
October trip to NYC to SFO– $ 100
October trip NYC from SFO-​$ 100
Thanksgiving to SFO $ 100
Thanksgiving from SFO $ 100
’Christmas to SFO $ 100
Christmas from SFO $ 100
Misc Business trip one to SFO $ 100
Misc Business trip one from SFO $ 100
Misc Business trip two from SFO $ 100
Misc Business trip two to SFO $ 100
Grand total lost for the year: $ 1,200
Yeah, keep the $ 55 bucks guys. I know I was in the wrong, I apologized profusely, but considering I was a very loyal customer, I would’ve appreciated a little slack under the circumstances. That said, I voted with my wallet and would gladly pay an extra $ 20 or $ 30 bucks each way to not give you the business again.

Family owned company that really cares about it’s customer’s. The owner Marwan is very understanding and easy to deal with.

I live in Sunnyvale. I used these guys once last year and trip to SFO was good. I decided to use them again for a roundtrip home-​SJC-​home because of a family vacation in Seattle. Driver for home-​SJC was a bit more than 5 minutes late and when I paid him at the airport he was very quick at noticing his tip was less than 15%. He tells me ‘there’s a mandatory 15% gratuity’; it was too early in the morning to start fighting but honestly he was lucky to get 10% after being late to pick us up… And I still gave him 15%, I shouldn’t have.
Driver for SJC-​home was a nice guy but 2 problems:
1. He had parked the limo to wait for us at the baggage claim; paid $ 1 to get out of the parking lot and yet I get charged $ 4 for this ‘parking fee’? Nice. This might be mentioned on the coupon I used but I had no clue I would get charged 4 times the parking amount. Rip-​off. Why don’t you charge people the exact parking amount?
2. Once home, I quickly calculate 15% of the amount for the tip, driver says it’s not enough and rounds that amount himself to make it higher. Nice again.
On the way back from SJC, the car was a run-​down Lincoln Towncar that had been waxed for the last time probably 2 years ago. There was no light for the instrument panel so the driver had to check his speed with a mini flashlight! Interior look very dated; this car had not been taken care of very well.
The base rate seemed like a good deal: $ 39 with a coupon. I ended up paying $ 64 to SJC and about $ 62 to Sunnyvale thanks to the ‘mandatory’ gratuities (funny!), $ 10 early morning pick up fee for trip to SJC and rip-​off parking fee from SJC.
My tip to the owner of this company: make sure your drivers are more focused on customer service than their tips. This behavior will get your company nowhere, hence my review and the fact I won’t use you again.
IMPORTANT — Edit on June 7 2011: I’ve been contacted by the company since my bad experience with them and they offered to drive me/​my family on our next trip to the airport, promising better things. They are trying to make it up to us so I just needed to mention that.