Small Animal Care Center

First right when i walked in very clean and nice! Wasn’t busy or crowded. Cute office looked like i was at my own Dr.‘s office! Checked into my 9:15 appt which i made very easily online checked in at 8:45 was out at 9:12 was in and out fast! By far the best animal clinic ive been to in hemet!

Having being going to this clinic for many years, Vets are the best. But they must be understaffed because the wait times are out of control. They never take your phone calls have to call you back hours later. You make a appointment still have to wait in line with the walk ins. Once your in a room for your appointment you have to wait another 20 minuets, don’t know why they even make appointments. Have tried to use their groomer and they won’t even attempt to make a appointment, always told they are booked up. I board my pets there often and they are well taken care of and price is reasonable, but the staff are always trying to get me to do services that I didn’t request. Something needs to change or will be looking for a new Vet.

Moved to Hemet from San Diego for work, Imy boyfriend and I have 2 dogs, we needed to find a new vet for them. Came across these guya and thought it was a great place from the looks and reviews. The employees there are super sweet, the doctor had an amazing bond with our 7 month old boxer. Loved the place so much we made them their primary vet. We especially liked that they are open really late which works for us with our work schedules. Id give them an A+.

Taylor is the BEST groomer EVER! She’s groomed a terribly matted stray poodle I found and made him look like a million bucks. The prices are reasonable and she’s even trimmed my dogs toenails as a freebie before. She’s SO good with animals and you can tell she loves my fur babies *almost* as much as I do — so grateful to find a great groomer!

Nice doctors but totally high pressure pricing. Can’t believe what they charge! Stay clear people unless you don’t mind a payment plan for simple vet services.

I USED. To love this place before it became chaotic .
PROS — very nice veterinarian
Long time staff members are amazing like Karen, Linda Zack, Nicole and Loren .
Prescriptions filled here
Military discount
Open till 10pm
CONS– high call volume. So they have to return your call as soon as they say hello. which takes 4 or more hours
Zack & Nicole have quit! So the
New untrained staff are all on the night shift makes it chaotic to come in during the evening .
Waiting at least 30 minutes in the room to be seen by some one.

We bring all our pets to this clinic and we’ve never had any issues, they all seem to care about our babies and take very good care of them. They also have groomers on-​site that charge a reasonable rate to make your pets look terrific, our baby Charlie is the only one that has long hair so he gets the beauty treatment every other Month, definitely worth it to keep his hairs out of his eyes, so he can see lol They also have kennels to board your dogs while you’re away on vacation, it’s a full service facility. I will always trust them with my furry family, highly recommended.

This office is amazing! From the staff to the doctors, I am totally satisfied with their services and utmost care. Our adopted dane had a few issues. Our dane is so happy and healthy. Their expertise and sincere love of animals will be forever appreciated. Would recommend them with out a doubt.

I moved here from Oregon to So Cal so I had to find a new vet. I like to have it as close to my house so my cats don’t have to be in the car very long. This one is closest to my house. I have gone here a couple times. The staff is okay. Not overly friendly. The older lady doctor isn’t very personable. Just in and out of the room really quick. $ 45.00 for an exam. I just took in 2 new kittens that they have seen once. I am debating whether to stay with this place or find another. They haven’t done anything wrong but I just don’t get a friendliness from them. Also, every time this last week I have tried to call them they are too swamped to take my call. i think they need more front desk help.

I love this place. I bring all my dogs here. Never had a bad experance. They give you an estimate before you more forward. I recommend small animal hospital

My dog and I are very lucky to have found this place. Everyone here is so helpful and sweet. I found my dog and brought him into check if he was chipped and they help me try to find his owners. A month later no one claimed him so I brought him back. They tested him, and help me control his skin problems. Now we are just a happy new family. I would highly recommend this place. I looked at the comments and don’t agree with the bad comments. Vagabond «my dog» gets groomed here every 2weeks. So no one has been rude or mean to me at all.

Best clinic in the valley! I have been coming here for about 5 years now and the staff has always been friendly and I feel my pets are getting top notch care! I read these reviews of people complaining about the prices. I feel that they are worth it! Outback is a bit pricier than McDonalds but if quality is what I’m looking for then guess where I am going!

I was also referred by the Ramona Humane Society to this vet’s office and I have had a great experience the two times I have been.
I live in Idyllwild so snow and hours to go during the week can be complicated but they have been so helpful with scheduling. It is super clean and modern. Everyone has been very kind, and I have never had to wait more than 15 minutes. It is a little more expensive, but if they do a good job my pet is worth the extra bucks.
Hopefully I don’t have to often, but if I do, I will definitely take my cat here again.

Left my Austrailian Shepherd for a test on his nose — thinking he had a foxtail up there causing the bleeding.
Picked him up and was told he had nasal cancer, no treatment, sorry dying — and this is how much it will cost to put him down. Wham bam, thank you ma’am.
Not their fault he has cancer, I understand that — but give me more than two minutes before you discuss his death with me – and a minute longer to tell me about the money involved. He lived another year under the loving care of another vet, thank you very much.
Never ever ever taking one of my family of furkids to see them again.

First time pet owner so I dint know what to expect went in to get my pups first vaccine shots the wait wasn’t to bad don’t have any complaints

I received a referral to this vet’s office from the Ramona Humane Society.
My rescue cat wasn’t eating or drinking after a week of having her in the home. When her condition deteriorated, I feared the cat would die. I called and spoke with Zachary. I explained the cat’s symptoms and he instructed me to come right away. I was helped as soon as I arrived; Zachary took the cat and had her immediately examined before any paperwork was asked. Practice Manager, Cheryl, took an interest with my case and was able to work with me on the medical bills.
From the first phone call with Zach to Cheryl’s empathetic actions, I am so extremely impressed with this practice.
I give it 5 Paws.

I think this veterinarian is hands down the best in the valley. They are unbelievably accommodating, understand and treat you and your fur babies like gold. I am writing this review after having just lost my dog. I called the staff on my way to the hospital and they had the room set up and waiting for me when I got there. The staff was so unbelievably understanding of the situation and just how hard it is to say goodbye to a loved one. It was hard to believe you can have a good experience while going through the hardest thing ever but they really were just so amazing with us and my baby. I cannot thank them enough for the 10 years of amazing service they provided, even in the end. I highly recommend them if you want the best for your fur babies. They are a bit expensive but worth every single penny.

I was very concerned when I moved into the area about finding a new vet for my dog.
He has several health issues and his former vet was excellent. It must have been my lucky day when I first went to Small Animal Care Center, because Dr Joy is absolutely wonderful. My dog fell in love with her. The same can be said for the staff. They are a loving caring group. I hear some people complain about the lines and the waiting time. It is because people come to where their animal is taken care of. Just like in a restaurant you can bet it has good food if it is crowded. One more thing: Mary Beth is the best groomer in the valley, here again my boy fell in love with her. You need to make a reservation with her because she is always packed.

this place is overpriced, rude, and so in personal i have never met a veterinarian clinic like this in my life! being a veterinary assistant myself and being employed by a vet in the valley i can safely say this is one of the worst clinics i have experienced. i took a friend in today to have her dog tested for parvo it did come back positive. my biggest complaint with this place is
1. they made us wait out in the hot heat for 40 min. with a sick pet, cause he wasn’t allowed in.
2. they took forever to explain the treatment costs, and the plan of care, and did not even fully answer the questions that were being presented.
3. they were very impersonal and had a attitude the whole time, i got the feeling they did not care on a level for my friend or pet they just wanted her money.
I do not recommend this place if you are having an emergency situation. the outside and inside of the building are very modern and beautiful but it doesn’t make up for the lack of compassion to say the least.

Pros:
Office: BEST Veterinarian’s office I’ve ever visited — ever. Clean, large, well designed, fish tank, little «shopping center» on the left side of the office.
Vet’s Team: You get a caring feeling from them vs. the reputation most other vets carry (where they just want to get your visit over with!)
Knowledge: Superb. They know what they’re doing
Price: Well, it’s a vet’s office… can’t expect a cheap visit. I think the physical is just under $ 60.
They take pictures of your babies for their file, give you an analysis of their overall health, and any other information they might need.
CONS:
The only thing I can think of has been with the technicians. I feel that they are a little «salesy» in that they give you an estimate of what things will cost, but the estimate includes things you didn’t even go to the office for. They added a $ 200 blood test for my dog (who’s perfectly healthy, but was there for a foxtail in his ear)… but it’s just as simple as saying «Nope, don’t need that» to remove it. But the recent visits I’ve had (for a cat and a dog), they’ve done something that gave me a feeling they were on commission! Which would really surprise me.