Michelle Chan, MD

She is the worst Dr I have ever been to. She doesn’t listen to anything you have to say, doesn’t make eye contact, and makes you feel as if you are wasting her time by being there. Anytime you ask for a referral or any tests, she immediately tells you no as if she is personally paying for you to have these services. For an annual physical she spends about 3 minutes max. with you. If you’re sick she doesnt examine you, she just asks if you have a fever then tells you that there is nothing wrong with you. Every office visit has ended with her just walking out of the exam room while i am still trying to talk to her and just leaving without a goodbye or anything. Her staff is very nice but she is a HORRIBLE physician.

Called in to see if they were open and if they were taking walk ins. Dude who answered the phone said yes. Got there approximately 330pm and it was empty. Girl at the front desk took all my information and asked what I was coming in for. After explaining my situation, she went to the back to speak with the doctor and mentioned how the doctor has to go to the hospital and they don’t take walk ins. Why would she bother to take all my information and then say they don’t take walk ins. This isn’t the first time I’ve had a bad impression with this doctor’s office.
I had a friend who fell from skiing and went to go see this doctor. Doctor didn’t even care to check and said it is nothing and to go home and rest. BTW, she was in a lot of pain. My friend asked to get an X-​ray and the doctor said she didn’t need it and to go home and rest again. My friend wouldn’t take no for an answer and the doctor finally gave in and gave her the approval for an X-​ray. Once the results came in, it showed that she had a hairline fracture and was prescribe with painkiller medicine.
This doctor doesn’t care about her patients. I suggest you to go elsewhere.

I would give zero star if there is an option. This is the worst doc that I ever encountered in San Gabriel Valley!!!
She is very unprofessional, impatient and pay no attention to patient’s concern. She only spent 2 minutes on me without addressing my chief complaint. She doesn’t want to order the blood work which is an annual check up for me. This is nonsense. She just left the room and leave me unattended. Her behavior is totally unacceptable.
Don’t ever come to this office. It will be waste of your time and money. Beware!!!

Dr. Chan has been my primary care physician for at least 10 years now. She always makes herself available even with same day appointment when I need to see her to get prescription for my illness. Never had any issue and promptly gets back to me on any blood work results over the phone which is convenient. Only downside is limited parking. This location at New Ave. has one handicap parking and limited street parking.

Dr. Chan was my family dr for couple years before I moved to Rowland heights and she is great. She listen to what my concern and give me direct treatment, and sometime she will comfort my negative thinking. I love to come here also because the staff are nice and there is not a long wait I usually wait like 10 minute to be seen, which is excellent compare to other clinic I went before.

Dr. Chan is pretty nice in terms of her care. I could not stand her office staff. The office staff is nice but not very professional on how they handle patient calls and patients in general. I get annoyed when I am on the phone with them because I have to repeat myself and I feel like I am talking to an idiot. Horrible!
Example of a phone call:
Lady: Thank you for calling «umit» medical
(Correct professional greeting should be: Thank you for calling Summit Central Medical Clinic, how may I help you?)
Me: Hi, is there any openings to see Dr. Chan today
Lady: Uhhh. Umm… what you see the doctor for?
Me: I may have a cold/​infection and would need to see the doctor for further medication care.
Lady: Oh… ummm, can I have your name?
Me: X, X
Lady: Umm… how do I spell?
Me:. .. .. .
Lady: A… ummm A… what?
+_​_​x seriously…
The rest of the conversation is pretty much stalled and the lady on the other end was either not equipped to write down the info and had to ask a few times to get the spelling right. Again, very unprofessional and hard to understand since she did not enunciate very well.
I am pretty much irritated by how my call was being handled. This is worst than talking to a high school hipster.
They are the first to receive the patient but somehow, I do not find them warm and approachable.
Front staff office seriously need to be train on office manners/​etiquette, HIPPA regulations and how they talk to patients on phone and in person. Sometimes they are hard to understand because they slur or their English is very fobby.
It is very hard to understand over the phone.
…and while waiting to see the doctor, the front staff do not carry themselves in a professional manner. They tend to talk about things that are within earshot and sometimes about patient’s getting this test or that test or exchaning their DOB with the folks from the labs. It is very uncomforting to know that they are not discreet about how informations are being handled.
I like my doctor but… I am not too fond on how the clinic operates.

Dr. Chan has been my primary care physician since 2007.
She’s a great physician because she’s professional, sympathetic to my needs/​concerns and thorough. She’s a bit busy since it’s her solo practice but has never made me feel rushed. I also try not to go in on busy times such as Fridays and Saturdays. Dr. Chan explains everything to me and she always asks me if I have any questions at the end. She then spends her time answering the questions. Dr. Chan is efficient and doesn’t beat around the bush.
Because I have a HMO, I have to get my referrals cleared through her first, which has never been a problem. I just schedule an appointment with Dr. Chan and tell her what my issues/​problems are. She tells me her opinions and diagnosis. Dr. Chan will request a referral through my insurance if she thinks I need one or if I want a second opinion.
I highly recommend her and have recommended her to my mom, other family members and friends.

Her bed side manner is terrible. Very impatient. Always in a hurry. Always in a pissy mood. Makes me feel uncomfortable each time I see her. Never go back.

Dr. chan must learn to listen to her patient before giving diagnosis. How could she give advice if she is not aware of her patient’s symptom, medical history, and restraint from certain medication? Today is the first time I visited her office, and it would be the last as well. I need a doctor who is willing to listen to her patients, compassionate with their pain, and look for solution together, it should not be a one way communication. After all, I am her patient, not her child. I do not need to be scolded at, just because I am telling her that I am allergic to the medication she is above to prescribe for me. She is absolutely abrupt. A terrible experience I had with her today, indeed.
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I love this lady. She is the standard of what a doctor should be.
Dr. Chan and her staff are very friendly and helpful. They do follow ups to make sure you see the necessary referrals and get your test results. The office is clean and I have never waited more than 15 – 20 minutes. She explains everything that she does and answers all questions.